Inbenta

Inbenta Artificial Intelligence

4 / 5 1 review

Who Uses This Software?

Our customers vary across all industry verticals but share a common demand for an easy-to-deploy, AI-self-service solution that can reduce incoming customer support tickets and cart abandonment rates.


Average Ratings

1 Review
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Inbenta
  • www.inbenta.com/en
  • Founded 2005
  • United States

About Inbenta Artificial Intelligence

Utilizing patented natural language processing technology, Inbenta Search for Customer Service is an intelligent, AI-powered self-service solution that provides accurate results to support queries instantly. The enhanced website search provides the user's customers with answers right away based on the meaning of their questions, not the keywords, leading to fewer tickets and more time for agents to focus on complex, non-repetitive inquiries.


Inbenta Artificial Intelligence Features

  • Chatbot
  • For Healthcare
  • For Sales
  • Machine Learning
  • Multi-Language
  • Natural Language Processing
  • Predictive Analytics
  • Rules-Based Automation
  • Virtual Assistant

Inbenta Artificial Intelligence Reviews Recently Reviewed!


Game changer !

Dec 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: love the deflection tool to reduce the number of tickets submitted, because it prompts the customer to really consider if they can find their answer on their own. I also love how i can test the way an article appears to the public before it does in the backstage testing area. I love how easy it was for us to get up and running - from migrating old articles from Zendesk, to creating new ones, to putting it on our site, and later to creating a Spanish database as well. The back end analytics are so critical for us to know if we need to create a new article or if the way we've written it does not match up with how people are posing a question. For example, we had people saying "no sound" or "audio not working" while our article referred to "microphone settings." We quickly rectified that and watched the number of Items Found increase, Items Not Found decrease, and successful deflections increase.

Cons: The auto-filler is not quite as sophisticated as I'd like. The HTML editor could be improved. It's basic and does the job, but it would be great to control the look and feel a little more, especially with technical charts and comparison columns.