# Inbenta Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Inbenta Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/158902/Inbenta --- # Inbenta Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Inbenta ## What is Inbenta? Inbenta Messenger is an omnichannel ticketing and live chat solution that converts all social media, website, and email contacts into a manageable queue. This helps agents handle tickets effortlessly from a single platform. Additionally, with its AI technology, it is able to smartly prioritize cases and suggest content in real-time to help agents answer questions in a single click. This reduces waiting and average handling times, leading to overall better customer service. ## What is Inbenta used for? [Customer Service](https://www.capterra.com/customer-service-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Artificial Intelligence](https://www.capterra.com/artificial-intelligence-software/) Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $4000 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Inbenta?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.inbenta.com/en&name=Inbenta) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Inbenta 4.7 (13) VS. [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $4000 Per User Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (13) Ease Of Use 4.6 (1,733) Value For Money 4.9 (11) Value For Money 4.6 (1,487) Customer Service 4.8 (12) Customer Service 4.7 (1,506) ## Inbenta alternatives [4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $61.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.4 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.6 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (816)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Knowledge Base Management 4.7 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Self Service Portal 4.8 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information Email Management 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Chatbot 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Natural Language Processing 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form Process/Workflow Automation 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Streamlining repetitive tasks and activities through automated and predefined workflows Inbenta 64 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Create and manage digital catalog of products/services with their details, specifications, and price Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Configure existing workflows to meet your organization's needs Manage, organize, and store contact information Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Add customized logos and colors to align with company branding Tools that provide relevant information at specific times to support judgments and courses of action Online forums/groups where users can ask questions, share ideas, best practices, etc. Manage, store and organize emails within the system or via third-party apps Public or private sharing of digital files such as documents, audio/video, images, and more Intended to be used by online stores Caters to sales teams Search for specific words or phrases within a document or database Helps understand a user's intentions/actions Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Automatically identify and save contact information of potential customers Ability to chat online in real time Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Manage and support multiple languages Process and analyze human language in text or audio form Ability to interact with the application using human languages such as English Send personal messages to clients or attendees A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Existing bot models for AI-based tools commonly used for auditory and textual conversation methods Arrange tasks based on the level of priority or urgency Copy on the page or chat window encouraging the user to engage with the chat option Streamlining repetitive tasks and activities through automated and predefined workflows Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Engage in direct, instant messaging with customers, users, etc. Engage in direct, instant messaging with consumers Send and receive messages in real-time via an online communication channel Active monitoring of systems, applications, or networks Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Optimize and manage the search engine optimization efforts for a website or digital content Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Train your system to interpret and transcribe voice messages Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Edit text as needed Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Transfer queries and organize messages between agents Program systems that assist users with their daily administrative responsibilities Interact with data visualization elements, such as charts and graphs, to drill down into data Get Advice We can help you find the software with the features you need. Features 4.6 (13) 4.6 Based on 13 reviews ## Pricing Value for money 4.9 (11) Free Trial Basic $4,000 Per User, Value for money 4.9 (11) 4.9 Based on 11 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[ CXone Mpower](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (12) 4.8 Based on 12 reviews ## User reviews Overall rating 4.7 Based on 13 reviews Filter by rating 5(9) 4(4) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MB maria belen v. Responsable Contact Center Insurance ### "Herramienta muy intuitiva, excelente gestión de mails, buscador muy potente" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 10, 2023 Excelente Pros Los informes y la información que se obtiene de ella Cons Si se necesita algún informe ad hoc, es bajo presupuesto Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Reasons for choosing Inbenta Versatilidad, intiuitiva... Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Gestor Utilities ### "I like it because it's very easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 11, 2023 I describe my experience with ibenta being a very easy to use application and I use it daily and recommend it to many Pros I like the ease of use and without many difficulties Cons the ibenta app should have more functions and be free to reach more users Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JD Jelle D. Software Engineer Computer Software ### "Inbenta is one of my favorites! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 1, 2022 My overall experience is just great. Pros Working with Inbenta has been very easy, including setting it up. The UI is simple and great. Has been a great addition of software in my team. Cons Even though the UI is great it could use more functionalities. Besides that I can't think of anything. Switched from [Replicant](https://www.capterra.com/p/190728/replicant/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TT Tina T. Manager, Membership Services Non-Profit Organization Management ### "I highly recommend Inbenta to improve your customer experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 9, 2021 The Inbenta team is wonderful to work with. They do a lot of hand holding when needed while also providing the tools to get the system up an running on your own. I especially appreciated their working directly with our integration team. They have a great training program that is included with the platform purchase and their response to questions, tickets and requests for assistance are excellent. Pros The Inbenta software platform has everything you need to improve your customer experience. We were looking for a software company that provided a chatbot to answer the most common questions asked by our customers. We wanted to lighten the load of our customer service staff who spent a lot of time answering the same routine questions multiple times a day. Inbenta provided a solution to that problem with an AI chatbot and messenger that gave us that and more. The chatbot handles the common questions in a Q & A prompt based system according to customer input and also provide a more "human like" dialogue response system. What's extremely useful is that the customer doesn't get "stuck" with just interacting with the bot. Due to different ways a person may ask a question, their specific needs or language barriers, the bot can also escalate to a human representative, which allows our customer service staff to take over whenever needed. This is definitely a win-win. Our staff handles the more non-routine questions and our customers get responses to their more general questions quickly and efficiently. Cons The software definitely has a learning curve, but it has so many well built features it is completely understandible. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Tanguy V. Responsable Innovation & usages digitaux - relation client à distance Insurance ### "Un éditeur très adapté à nos besoins." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 7, 2021 Meilleure visibilité web par le référencement SEO friendly, diminution des appels à faible valeur ajoutée, permet de bien mettre le pied à l'étrier des solutions conversationnelles sans besoin d'un background technique. Pros Un lexique de base très développé qui fait que l'on peut atteindre très facilement 80% de compréhension, pas besoin de devoir gérer une couche sociale, des synonymes, ... tout est "compris de base et en constante évolution". C'est une solution, ou plutôt une galaxie de solutions, en évolution permanente. et capable de gérer une très grande base de connaissance Cons Moins puissant, de prime abord, pour comprendre deux intentions ou une intention + un contexte dans la même expression. Alternatives considered [Smart Tribune](https://www.capterra.com/p/203139/Smart-Tribune/) Reasons for choosing Inbenta Présence forte dans notre secteur d'activité avec compréhension native de nos termes clés; facturation à l'usage; souplesse de mise en place. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DH Daniel H. Support Tech Engineer Computer Software ### "Wonderful producr" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 3, 2021 wonderful customer service, top tier support and they are responsive and provide a fantastic product. Pros The chatbot saves some much time and gets answers with little labor from humans. The bot lets you focus on important issues and helps mitigate support cases. Highly recommend Inbenta! Cons no issues noted, its a great product. The set up can be a little intimidating and the FAQs could be a little more user friendly but the support team at Inbenta makes up for that with excellent hands on help with implementation. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DS David S. Support Manager Computer Software ### "Excellent Chatbot and AI Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 3, 2021 Overall I've had an excellent experience with Inbenta and the Customer Service. They're always available and haven't ever left me hanging. Pros Implementation was very easy and straight forward and management after implementation has been a breeze. Cons The GUI is laid out in a way that makes it difficult to find things on occasion. There are different methods of saving/updating across pages and it can be tough to remember what to click and when. Alternatives considered [Talla](https://www.capterra.com/p/232404/Talla/) [Chatter](https://www.capterra.com/p/233123/Chatter/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VD Vanessa D. Associate Manager, Digital Content Leisure, Travel & Tourism ### "Useful AI Chatbot and Live Chat Integration" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 December 2, 2021 Overall, we've had great success with the Inbenta chatbot. By providing basic answers to common user questions, it has freed up our call center agents to handle more complex inquiries and transactions. Pros The Inbenta chatbot has been an incredibly helpful tool for our platform. It's allowed us to communicate easily with our customers, providing fast responses to common questions that may have otherwise been calls made to our contact center. The natural language capabilities made it easy to set up, and the linguistic tuning allows us to optimize as much or as little as we need. The lexicon is also very helpful, because there's less work for our team when adding modals and we can pull from that extensive library of terms. We also integrated the automated chatbot with our live chat software, and that has worked pretty well for our team, and the agents have found it easy to use. Cons For the most part, Inbenta is easy to implement and use. There could be some backend enhancements to make features more convenient. For example, we would love the ability to publish one or two pieces of content, rather than publishing the entire knowledge base. This would allow for updates to be made more quickly in real time, but also let us continue editing other intents without the fear that they'll be published live before they're ready. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KI Kei I. Sr. Manager Information Technology and Services ### "AI chatbot with semantic search engine" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 25, 2021 Pros Inbenta AI chatbot responds highly accurate answers to endusers' questions even without pre-training by yourself. Moreover, it has customer portal, 3D avatars, RESTful APIs for integration, and so on. Cons simplified customer portal for specific use cases Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BD Brenda D. application engineer Security and Investigations ### "Inbenta Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 30, 2020 Tech Support from Inbenta has been excellent and very responsive to my questions and requests. Pros I like the ability to provide user friendly information to our customers on our products via our website at any time of the day or night. Cons I am new to administering this tool. Learning the system and understanding how to adjust answers to provide a desired outcome has been a challenge for me. Reasons for choosing Inbenta I was not involved with the choosing of this product so unfamiliar with what other options were considered. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 13, 2021 Thanks for taking the time to review our products and services Brenda, we really appreciate it! We hope you'll enjoy administering this tool, don't hesitate to contact our support team should you need any help. [View all Reviews](https://www.capterra.com/p/158902/Inbenta/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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