Inbenta Artificial Intelligence

Who Uses This Software?

Our customers vary across all industry verticals but share a common demand for an easy-to-deploy, AI-self-service solution that can reduce incoming customer support tickets and cart abandonment rates.

Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Inbenta
  • Founded 2005
  • United States

About Inbenta Artificial Intelligence

Utilizing patented natural language processing technology, Inbenta Search for Customer Service is an intelligent, AI-powered self-service solution that provides accurate results to support queries instantly. The enhanced website search provides the user's customers with answers right away based on the meaning of their questions, not the keywords, leading to fewer tickets and more time for agents to focus on complex, non-repetitive inquiries.

Inbenta Artificial Intelligence Features

  • Cataloging/Categorization
  • Collaboration
  • Content Management
  • Decision Tree
  • Discussion Boards
  • Full Text Search
  • Knowledge Base Management
  • Self Service Portal
  • Chatbot
  • For eCommerce
  • For Healthcare
  • For Sales
  • Multi-Language
  • Predictive Analytics
  • Process/Workflow Automation
  • Virtual Personal Assistant (VPA)

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