# Inbenta Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Inbenta the right Live Chat solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158902/Inbenta/reviews --- Inbenta 4.7 (13) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Inbenta Ease of use 4.5 Customer Service 4.8 ## Showing most helpful reviews Showing 1-13 of 13 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Gestor Utilities Used the software for: Less than 6 months ### "I like it because it's very easy to use" January 11, 2023 5.0 I describe my experience with ibenta being a very easy to use application and I use it daily and recommend it to many Pros I like the ease of use and without many difficulties Cons the ibenta app should have more functions and be free to reach more users Review Source TT Tina T. Manager, Membership Services Non-Profit Organization Management Used the software for: Less than 6 months ### "I highly recommend Inbenta to improve your customer experience" December 9, 2021 5.0 The Inbenta team is wonderful to work with. They do a lot of hand holding when needed while also providing the tools to get the system up an running on your own. I especially appreciated their working directly with our integration team. They have a great training program that is included with the platform purchase and their response to questions, tickets and requests for assistance are excellent. Pros The Inbenta software platform has everything you need to improve your customer experience. We were looking for a software company that provided a chatbot to answer the most common questions asked by our customers. We wanted to lighten the load of our customer service staff who spent a lot of time answering the same routine questions multiple times a day. Inbenta provided a solution to that problem with an AI chatbot and messenger that gave us that and more. The chatbot handles the common questions in a Q & A prompt based system according to customer input and also provide a more "human like" dialogue response system. What's extremely useful is that the customer doesn't get "stuck" with just interacting with the bot. Due to different ways a person may ask a question, their specific needs or language barriers, the bot can also escalate to a human representative, which allows our customer service staff to take over whenever needed. This is definitely a win-win. Our staff handles the more non-routine questions and our customers get responses to their more general questions quickly and efficiently. Cons The software definitely has a learning curve, but it has so many well built features it is completely understandible. Review Source VD Vanessa D. Associate Manager, Digital Content Leisure, Travel & Tourism Used the software for: 1-2 years ### "Useful AI Chatbot and Live Chat Integration" December 2, 2021 4.0 Overall, we've had great success with the Inbenta chatbot. By providing basic answers to common user questions, it has freed up our call center agents to handle more complex inquiries and transactions. Pros The Inbenta chatbot has been an incredibly helpful tool for our platform. It's allowed us to communicate easily with our customers, providing fast responses to common questions that may have otherwise been calls made to our contact center. The natural language capabilities made it easy to set up, and the linguistic tuning allows us to optimize as much or as little as we need. The lexicon is also very helpful, because there's less work for our team when adding modals and we can pull from that extensive library of terms. We also integrated the automated chatbot with our live chat software, and that has worked pretty well for our team, and the agents have found it easy to use. Cons For the most part, Inbenta is easy to implement and use. There could be some backend enhancements to make features more convenient. For example, we would love the ability to publish one or two pieces of content, rather than publishing the entire knowledge base. This would allow for updates to be made more quickly in real time, but also let us continue editing other intents without the fear that they'll be published live before they're ready. Review Source DS David S. Support Manager Computer Software Used the software for: 1-2 years ### "Excellent Chatbot and AI Solution" December 3, 2021 5.0 Overall I've had an excellent experience with Inbenta and the Customer Service. They're always available and haven't ever left me hanging. Pros Implementation was very easy and straight forward and management after implementation has been a breeze. Cons The GUI is laid out in a way that makes it difficult to find things on occasion. There are different methods of saving/updating across pages and it can be tough to remember what to click and when. Alternatives considered [Talla](https://www.capterra.com/p/232404/Talla/)[Chatter](https://www.capterra.com/p/233123/Chatter/) Review Source JV Johan V. Product Owner - Contact Centre Technology Food & Beverages Used the software for: 2+ years ### "Inbenta in the Retail Market" October 30, 2020 5.0 AWESOME experience at all times, with new requests, or with support - Inbenta is always a phone call / email away. With Support within our timezone - we can have face to face support contact Pros Integration into our system was seamless, and ease of use - easy to train staff Cons We have nothing to report on in this segment - we are truly happy with the product, its business value and the business case was an easy sell. Reason for choosing Inbenta Ease of use, Support and the product has all the current functionality - even BOTS !!! Review Source Response from Inbenta January 13, 2021 We really appreciate the time and effort you took to review our products and services Johan. We're happy to know that you're fully satisfied with us! DH Daniel H. Support Tech Engineer Computer Software Used the software for: 6-12 months ### "Wonderful producr" December 3, 2021 5.0 wonderful customer service, top tier support and they are responsive and provide a fantastic product. Pros The chatbot saves some much time and gets answers with little labor from humans. The bot lets you focus on important issues and helps mitigate support cases. Highly recommend Inbenta! Cons no issues noted, its a great product. The set up can be a little intimidating and the FAQs could be a little more user friendly but the support team at Inbenta makes up for that with excellent hands on help with implementation. Review Source BD Brenda D. application engineer Security and Investigations Used the software for: 2+ years ### "Inbenta Review" October 30, 2020 4.0 Tech Support from Inbenta has been excellent and very responsive to my questions and requests. Pros I like the ability to provide user friendly information to our customers on our products via our website at any time of the day or night. Cons I am new to administering this tool. Learning the system and understanding how to adjust answers to provide a desired outcome has been a challenge for me. Reason for choosing Inbenta I was not involved with the choosing of this product so unfamiliar with what other options were considered. Review Source Response from Inbenta January 13, 2021 Thanks for taking the time to review our products and services Brenda, we really appreciate it! We hope you'll enjoy administering this tool, don't hesitate to contact our support team should you need any help. KI Kei I. Sr. Manager Information Technology and Services Used the software for: 2+ years ### "AI chatbot with semantic search engine" May 25, 2021 5.0 Pros Inbenta AI chatbot responds highly accurate answers to endusers' questions even without pre-training by yourself. Moreover, it has customer portal, 3D avatars, RESTful APIs for integration, and so on. Cons simplified customer portal for specific use cases Review Source JD Jelle D. Software Engineer Computer Software Used the software for: 6-12 months ### "Inbenta is one of my favorites! " June 1, 2022 5.0 My overall experience is just great. Pros Working with Inbenta has been very easy, including setting it up. The UI is simple and great. Has been a great addition of software in my team. Cons Even though the UI is great it could use more functionalities. Besides that I can't think of anything. Review Source CG Charlie G. Senior Director, Global Operations & Head of Innovation Information Technology and Services Used the software for: 1-2 years ### "Great product and partnership" October 27, 2020 4.0 Pros inBenta is always looking for ways to improve their software. They are a great partner to work with and always available to customize based on client requirements. Cons Having access support line that is available in multiple time zones globally Reason for choosing Inbenta Functionality, ease of use of technology and flexibility Review Source Response from Inbenta January 13, 2021 Thank you for your review Charlie, we really appreciate it! Tanguy V. Responsable Innovation & usages digitaux - relation client à distance Insurance Used the software for: 2+ years ### "Un éditeur très adapté à nos besoins." December 7, 2021 4.0 Meilleure visibilité web par le référencement SEO friendly, diminution des appels à faible valeur ajoutée, permet de bien mettre le pied à l'étrier des solutions conversationnelles sans besoin d'un background technique. Pros Un lexique de base très développé qui fait que l'on peut atteindre très facilement 80% de compréhension, pas besoin de devoir gérer une couche sociale, des synonymes, ... tout est "compris de base et en constante évolution". C'est une solution, ou plutôt une galaxie de solutions, en évolution permanente. et capable de gérer une très grande base de connaissance Cons Moins puissant, de prime abord, pour comprendre deux intentions ou une intention + un contexte dans la même expression. Alternatives considered [Smart Tribune](https://www.capterra.com/p/203139/Smart-Tribune/) Reason for choosing Inbenta Présence forte dans notre secteur d'activité avec compréhension native de nos termes clés; facturation à l'usage; souplesse de mise en place. Review Source mbV maria belen V. Responsable Contact Center Insurance Used the software for: 2+ years ### "Herramienta muy intuitiva, excelente gestión de mails, buscador muy potente" April 10, 2023 5.0 Excelente Pros Los informes y la información que se obtiene de ella Cons Si se necesita algún informe ad hoc, es bajo presupuesto Reason for choosing Inbenta Versatilidad, intiuitiva... Review Source MP Morgan P. GCS Practice Manager Information Services Used the software for: Less than 6 months ### "Great customizable chat bot" October 27, 2020 5.0 Pros Very flexible, clearly written documentation and SDK Cons The concepts were a little difficult in the beginning. Review Source Response from Inbenta January 13, 2021 Thank you for your review Morgan, we hope you keep enjoying using our products and services! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.