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Make your portable toilet, septic, or roll-off dumpster business more efficient. Cut wasted time, manage jobs, optimize routes, track inventory, and automate billing. All with one tool. Trying to grow on reams of paper, messy spreadsheets or complex software that’s not built for your business, is hard. Get a tool where your whole septic, portable toilet or roll-off business can live and get more done, more efficiently.
Provider
ServiceCore
Located In
United States
Foundation
2017
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
Android, iOS
Training
Documentation, In Person, Webinars, Live Online, Videos
Support
Chat, Email/Help Desk, Phone Support, Knowledge Base, FAQs/Forum
Portable Restroom Rental, Septic, and Dumpster businesses that want to make their business more efficient and productive. All with one tool.
Content Source: ServiceCore
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ServiceCore Reviews
Pros
We have been so impressed with ServiceCore. It is easy to use and helps us keep track of all of our dumpsters.
The ease of setting up and using this software is amazing. So easy to understand and use.
I like that this software is easy to use and driver friendly. It is easy to navigate through the system.
Pricing is GREAT, service is GREAT, and I will definitely be a long-time customer.
Cons
There is no color to differentiate the Drop offs or the pick ups for our dispatch.
Um, I find it hard to change out the dumpster numbers (if I have rented one and the wrong unit was moved).
We needed a software that could do both and have been disappointed in the dumpster management that is featured so far.
Overall the feeling is being stuck. It's horrible and aggravating to use.
"Must-Have Software"
Overall: I LOVE ServiceCore. I was previously using a calendar, map, notebook, and dry-erase board and still wasn't doing as much as ServiceCore. No more 'missing" inventory, it's easy to see where everything is, who is due for an update/billing, and keeps my drivers efficient. 10/10 would recommend that you at least give it a try. You won't go back.
Pros: Any business in which inventory is rented out NEEDS this software. It is user-friendly, keeps not only my employees but me on track, and just makes everything SO simple. Scheduling, accounting, inventory, and customer history are all available quickly and efficiently. Pricing is GREAT, service is GREAT, and I will definitely be a long-time customer.
Cons: Integration is easy, however I was not the biggest fan of the payment system. This will not be a con to most users. One system to take payments, send invoices and let customers make their own payments is phenomenal. I personally preferred the system I have been using for years, *even though* it is LESS efficient that what ServiceCore offers.
Vendor Response
"Excellent Software"
Overall: ServiceCore is a great tool and in general we're very happy about it. I have to say that Customer Service has been a key. The support we got at the beginning with [SENSITIVE CONTENT] and the support we get from the Support Desk and [SENSITIVE CONTENT] has been great.
Pros: I like to be able to see the schedule on real time, and manage it, drag and drop customers from one driver to another. I really like to be able to track services performed in the past and provide information to customers. We're uploading pictures every time services are performed, so having those pictures in the system is very useful.
Cons: I keep getting some errors when synchronizing with Quickbooks, such as duplicated invoices, and that is a great concern. Sometimes the location (pin) of the units move and we need to relocate it, which creates additional work. Also, we would like to be able to have the customers' complete information and as of today we're not able to add phone numbers, so our drivers have to go to Drivers Notes to see the phone numbers.
"ServiceCore"
Overall: I feel like they have listened to many of our concerns and have tried to work with us to get them done. Sometimes feel like they don't understand our need for certain features. Overall a good experience, just lacking key features that seem to already be standard in the industry and other softwares...
Pros: I love how easy and user friendly it is to use. You can literally dive in without any instruction. I also love the emailing of appointments, invoices, work completion, etc. Very nice feature for our customers to use. The look of the program from the office view and ipad view is really simple, neat, and easy to process quickly. I also love the sliding job around on the calendar feature. Makes rescheduling a breeze! Renal side Pros -Great inventory management -Great turn to turn directions -Love the iPad features for drivers
Cons: -Missing many accounting features that one needs to run with full functionality -Invoice does not open in the amount of a refund -Receipts do not show correct info: ~If a credit was applied ~If there was an overpayment -Statements do not show current overpayment or credit amounts -There is no AR Activity report to send to a customer to show all payment and invoices and where they were applied to -There is nothing I can send to the customer to show an overpayment balance on account We haven't switched our portables into SC for following reasons -Accounting is extremely lacking and basic reports aren't available -No rental minimums available -Proration not clear and concise (on our end and for invoicing purposes) -Dispatch not up to par yet
Vendor Response
"ServiceCore for Scheduling Dumpster Rentals/Pickups"
Pros: ServiceCore is very user-friendly and organized. When I first started with my company, I had no trouble at all learning how to use the software. The search feature offers many different searchable categories, allowing me to quickly find the customer or account I'm looking for. This is crucial when I am taking so many phone calls back-to-back. Creating a new customer account is self-explanatory and thorough. Making invoices and recording payments is a quick process as well.
Cons: So far, I do not have any complaints about ServiceCore. Really the only thing I could think of that would be helpful for us specifically at my company, would be the ability to search for a customer/account and not have to already be on the correct city's page to get search results. We have locations in 3 cities, and sometimes it c an take an extra minute to find an account from having to switch back and forth.
Vendor Response
"Service Core"
Overall: I have tried 2 other programs and by far Service Core has been the easiest to use and teach my office manager to use. I like the layout and functions
Pros: It is an all in one program. You don't have to have separate programs for each part of the job. It is very user friendly
Cons: On building territories, we only have 2 drivers, and it will not allow you to have multiple territories per driver. But we have it figured in the routes.
Vendor Response
