Helping businesses choose
better software since 1999
better software since 1999
Guides & Research
Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. Learn more.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
ServiceCore Reviews
Pros
We have been so impressed with ServiceCore. It is easy to use and helps us keep track of all of our dumpsters.
The ease of setting up and using this software is amazing. So easy to understand and use.
I like that this software is easy to use and driver friendly. It is easy to navigate through the system.
Pricing is GREAT, service is GREAT, and I will definitely be a long-time customer.
Cons
There is no color to differentiate the Drop offs or the pick ups for our dispatch.
Um, I find it hard to change out the dumpster numbers (if I have rented one and the wrong unit was moved).
We needed a software that could do both and have been disappointed in the dumpster management that is featured so far.
Overall the feeling is being stuck. It's horrible and aggravating to use.
Showing Most Helpful
Showing 25 of 51 reviews
"Must-Have Software"
Overall: I LOVE ServiceCore. I was previously using a calendar, map, notebook, and dry-erase board and still wasn't doing as much as ServiceCore. No more 'missing" inventory, it's easy to see where everything is, who is due for an update/billing, and keeps my drivers efficient. 10/10 would recommend that you at least give it a try. You won't go back.
Pros: Any business in which inventory is rented out NEEDS this software. It is user-friendly, keeps not only my employees but me on track, and just makes everything SO simple. Scheduling, accounting, inventory, and customer history are all available quickly and efficiently. Pricing is GREAT, service is GREAT, and I will definitely be a long-time customer.
Cons: Integration is easy, however I was not the biggest fan of the payment system. This will not be a con to most users. One system to take payments, send invoices and let customers make their own payments is phenomenal. I personally preferred the system I have been using for years, *even though* it is LESS efficient that what ServiceCore offers.
Vendor Response
"Excellent Software"
Overall: ServiceCore is a great tool and in general we're very happy about it. I have to say that Customer Service has been a key. The support we got at the beginning with [SENSITIVE CONTENT] and the support we get from the Support Desk and [SENSITIVE CONTENT] has been great.
Pros: I like to be able to see the schedule on real time, and manage it, drag and drop customers from one driver to another. I really like to be able to track services performed in the past and provide information to customers. We're uploading pictures every time services are performed, so having those pictures in the system is very useful.
Cons: I keep getting some errors when synchronizing with Quickbooks, such as duplicated invoices, and that is a great concern. Sometimes the location (pin) of the units move and we need to relocate it, which creates additional work. Also, we would like to be able to have the customers' complete information and as of today we're not able to add phone numbers, so our drivers have to go to Drivers Notes to see the phone numbers.
"ServiceCore"
Overall: I feel like they have listened to many of our concerns and have tried to work with us to get them done. Sometimes feel like they don't understand our need for certain features. Overall a good experience, just lacking key features that seem to already be standard in the industry and other softwares...
Pros: I love how easy and user friendly it is to use. You can literally dive in without any instruction. I also love the emailing of appointments, invoices, work completion, etc. Very nice feature for our customers to use. The look of the program from the office view and ipad view is really simple, neat, and easy to process quickly. I also love the sliding job around on the calendar feature. Makes rescheduling a breeze! Renal side Pros -Great inventory management -Great turn to turn directions -Love the iPad features for drivers
Cons: -Missing many accounting features that one needs to run with full functionality -Invoice does not open in the amount of a refund -Receipts do not show correct info: ~If a credit was applied ~If there was an overpayment -Statements do not show current overpayment or credit amounts -There is no AR Activity report to send to a customer to show all payment and invoices and where they were applied to -There is nothing I can send to the customer to show an overpayment balance on account We haven't switched our portables into SC for following reasons -Accounting is extremely lacking and basic reports aren't available -No rental minimums available -Proration not clear and concise (on our end and for invoicing purposes) -Dispatch not up to par yet
Vendor Response
"ServiceCore for Scheduling Dumpster Rentals/Pickups"
Pros: ServiceCore is very user-friendly and organized. When I first started with my company, I had no trouble at all learning how to use the software. The search feature offers many different searchable categories, allowing me to quickly find the customer or account I'm looking for. This is crucial when I am taking so many phone calls back-to-back. Creating a new customer account is self-explanatory and thorough. Making invoices and recording payments is a quick process as well.
Cons: So far, I do not have any complaints about ServiceCore. Really the only thing I could think of that would be helpful for us specifically at my company, would be the ability to search for a customer/account and not have to already be on the correct city's page to get search results. We have locations in 3 cities, and sometimes it c an take an extra minute to find an account from having to switch back and forth.
Vendor Response
"Service Core"
Overall: I have tried 2 other programs and by far Service Core has been the easiest to use and teach my office manager to use. I like the layout and functions
Pros: It is an all in one program. You don't have to have separate programs for each part of the job. It is very user friendly
Cons: On building territories, we only have 2 drivers, and it will not allow you to have multiple territories per driver. But we have it figured in the routes.
Vendor Response
"ServiceCore Revieq"
Overall: I do like the customer service, they are normally quick to respond but it is not always helpful to what you are looking for.
Pros: Is it pretty easy to use as far as entering in orders. Switching over from our old system (TAC) was not easy as everything had to be input by hand.
Cons: It is very difficult to use on the accounting side, it is not accounting friendly at all. There are a lot of reports that we would like to see that have not been implemented. The search feature is also not friendly to use either. On TAC, it would show you anything related to what you typed in.... not on SC.... it has to be VERY specific - this is frustrating when trying to find an existing customer.
"Service Core, the good and bad"
Overall: It is better than doing all the work manually but thats about it.
Pros: mobile use for route drivers to be able to check off as they finish a job
Cons: reporting is terrible. need to be able to print reports for inactivity, productivity, disposal, customer lists by size
Vendor Response
"Overall"
Overall: Overall the customer service has improved and they are tentative to your needs but, the outcome of the issues seem to be less attentive and sometimes unresolvable without purchasing other products that we are unable to use. Overall as a company we are satisfied with the program.
Pros: The routing of the program is definitely beneficial to our company and it is relativity easy to use which makes our day to day operations better with communication from the office to the team in the field.
Cons: The accounting/reporting is definitely the most challenging options to this software. Our company uses a current accounting software for multiple companies and it seems the only option for us would be to use QuickBooks which is not feasible, so we are left with using what we can from ServiceCore.
"Potential is there, but doesn't feel ready for public release."
Overall: Overall the feeling is being stuck. It's horrible and aggravating to use. If we can find another platform that will be easy to migrate to, we definitely will. Unfortunately it will take many man hours because of ServiceCore's complete disaster of our quickbooks.
Pros: There is not much to like, the only reason we still use it is because of the cost involved in migrating to a different platform. We hope ServiceCore will improve before we have to bite the bullet and migrate elsewhere.
Cons: It only offers a one-way sync with quickbooks. Sometimes the one-way sync doesn't work and you have to contact support to find out why every time. You cannot duplicate a job, have to recreate it every time. They do not offer ways to sort jobs. The mobile app is useless. The signature function doesn't show up on the final invoice that is sent to customers. It has the ability to create multiple job sites for a customer, but when it syncs to quickbooks it dumps everything into the parent account not the subs which has made our quickbooks a complete mess. Usually when contacting support for help the response is that they are aware of the problem and working on it, but after using it for over 2 years now that seems unlikely.
Vendor Response
"Disappointed"
Overall: To whom it may concern, I have used ServiceCore for _1.5__yrs with some growing pains, but ultimately great customer service to resolve any issues that occurred. Recently, my team experienced an issue with the software that caused a short-term fix resulting in an average extra billable hr, per technician and support team member a day. Going off of previous experience, I was under the impression this issue would be resolved expeditiously. Unfortunately, this issue has been "looked at" for about a month. When ServiceCore was approached, they repeatedly gave the same response. It wasn't until a board member reached out to ServiceCore and inquired repeatedly for alternative contacts that a supervisors POC was reluctantly provided. In that initial conversation, a credit for a month was offered verbally, and what now appears to be in the works is a retraction of that statement and a shift to the same response that was provided by their original technician--"this is being looked at". I'm disappointed in how ServiceCore has currently responded to this impact to our business. We pride ourselves on customer service and expect our value chain to uphold those same standards. So far, there appears to be a shift in ServiceCore's customer service response to this issue causing my team to evaluate potential alternatives. Historically I would have recommended. Currently, I would not recommend.
Pros: auto charge, help route, email customer when service is complete
Cons: Customer service and solutions to issues with in the system. Reporting of monthly sales.
"Great routing and billing software"
Pros: Autopay credit card billing software and automatic routing.
Cons: Takes a while to learn because there is so much but once you get it down it’s really easy.
Vendor Response
"Overall it is a great tool."
Overall: Service Core is a great tool. You are able to do your paperwork and documentation at your fingertips, along with amount of cash taken, and check number and receipt numbers.
Pros: Service Core is actually a great tool. We actually went from a paper system to service core. So leaving real time notes or information for the office is great along with photographic evidence for the office when a customer calls with an issue its great for the technician. Customers do call with complaints and issues, Along with warning notes for the next person..
Cons: When you are in a area with no service you are unable to access information or notes left by the router, and it also glitches out at times as well when service is unavailable.
Vendor Response
"ServiceCore is so easy "
Pros: I like how easy the scheduling is. I also like how I can see what is happening for the entire week. The click and move option is the best part.
Cons: My only complaint is the reporting. I do think we can fine tune that a little more.
Vendor Response
"Service Core For Utility Work"
Overall: It is much easier in general for me to generate invoices, process payments and send Invoices and/or receipts to customers.
Pros: Scheduling and dispatching and being able to see in near real time when a job is completed for billing and dispatching purposed.
Cons: Customization and choices when it comes to billing. It is limited in how we can add a payment type (i.e., cannot choose secure online payment as an option (such payments could come from a e-check or credit card payment) when recording a payment. Also, there are glitches in combing several jobs for one customer onto one invoice.
Vendor Response
"I’ve asked for help not one call back nor email "
Overall: You would not want me to do this
Pros: Nothing absolutely nothing if I had to choose I would say colors
Cons: Everything it’s very user unfriendly the system updates too frequently numbers are messed up routes are swapped too many hoops for simple task not happy at all
Vendor Response
"Easy to Use"
Overall: Not bad. It gets the job done for what our company needs.
Pros: The system is easy to use. Even if you have never used it the support it offers will walk you thru.
Cons: I wish that you could customize reports. Simple reports such as top customers would be great. Specifically how many hauls a site did.
Vendor Response
"A good tool for the Porta Potty Industry "
Pros: I use the billing and adding new customers features the most and I find them very user friendly.
Cons: I have had issues with the feed from Servicecore to QuickBooks - specifically the payments not going over the QB - I have to say they have made big improvements lately
Vendor Response
"Great way to manage scheduling"
Pros: The scheduling feature is the most helpful of this software. I can easily put in a new delivery or pick up ticket and get it out to the drivers within a minute. I also like that I can see the history of rentals of each customer.
Cons: The reporting features lack somewhat. I like to work with excel spreadsheets, so the exporting features on each reports on Service Core are lacking.
Vendor Response
"Great"
Pros: Searching for Companies and addresses is easy to access company I am looking for.
Cons: When Searching for Companies the companies addresses should be in number order at first instead of filtering it.
Vendor Response
"Love this Software"
Pros: How easy it is to use! Can schedule things easily and can move board around!
Cons: There is no color to differentiate the Drop offs or the pick ups for our dispatch
Vendor Response
"Very poor roll off dumpster software "
Overall: Service Core has good toilet software but the dumpster side is lacking. We needed a software that could do both and have been disappointed in the dumpster management that is featured so far
Pros: Toilet management; combining dumpster and toilet software
Cons: The Dumpster management side is lacking
Vendor Response
"The best upgrade for our business!"
Overall: ServiceCore has amazing customer service. We run our business a little differently from other roll-off dumpster companies. They are always working with us to make the software work best for us.
Pros: We have been so impressed with ServiceCore. It is easy to use and helps us keep track of all of our dumpsters.
Cons: We would like to be able to merge clients in ServiceCore. At this time it is not an option but it is something they are looking into.
Vendor Response
"ServiceCore"
Pros: The software is relatively easy to use.
Cons: The routing could be improved significantly.
Vendor Response
"A-Line Roll Off Services Review"
Overall: The experience has be decent. I can't say I am in love with the product, but it does the job.
Pros: I like the ease of use with the product.
Cons: There are bugs that still need to be fixed and a lot of times I do not get an answer that helps me.
Vendor Response
"ServiceCore Review"
Overall: Overall so far I like using the system.
Pros: I like that this software is easy to use and driver friendly. It is easy to navigate through the system.
Cons: Overall I feel that the Geo coding needs definite improvement as sometimes it brings me Mike’s out of the way from my stops. I would also like to see a feature that if something is important in the schedule that day, that we could star it or highlight it so that a driver realizes it before they go out for the day.
Vendor Response