# ServiceCore Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ServiceCore the right Waste Management solution for you? Explore 51 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158918/ServiceCore/reviews --- ServiceCore 4 (51) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ServiceCore Ease of use 4.1 Customer Service 4.0 ## Pros and Cons in Reviews MA Maria A General ManagerConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “We're uploading pictures every time services are performed, so having those pictures in the system is very useful.“ August 26, 2021 WH William H Operations Manager Environmental Services, 2 - 10 employeesUsed the software for: 6-12 months. “Everything it’s very user unfriendly the system updates too frequently numbers are messed up routes are swapped too many hoops for simple task not happy at all“ July 26, 2021 BS Brian S Route Driver Environmental Services, 11 - 50 employeesUsed the software for: 6-12 months. “You are able to do your paperwork and documentation at your fingertips, along with amount of cash taken, and check number and receipt numbers.“ January 15, 2021 MB Mario B Office ManagerUtilities, 2 - 10 employeesUsed the software for: More than 2 years. “It has the ability to create multiple job sites for a customer, but when it syncs to quickbooks it dumps everything into the parent account not the subs which has made our quickbooks a complete mess.“ January 14, 2021 JH Jessica H Billing ClerkEnvironmental Services, 11 - 50 employeesUsed the software for: More than 2 years. “I can easily put in a new delivery or pick up ticket and get it out to the drivers within a minute. “ July 27, 2021 AM Aaron M Staff AccountantLogistics and Supply Chain, 51 - 200 employeesUsed the software for: Less than 6 months. “What sounded great at the start turned into a huge disappointment. While the scheduling and routing software is fine everything else is a pile of garbage that is not intuitive or even logical“ July 21, 2021 GS Gerri S Office AssistantEnvironmental Services, 2 - 10 employeesUsed the software for: Less than 6 months. “We have been able to easily customize features to compliment our business practices.“ July 16, 2021 BS Brian S Route Driver Environmental Services, 11 - 50 employeesUsed the software for: 6-12 months. “When you are in a area with no service you are unable to access information or notes left by the router, and it also glitches out at times as well when service is unavailable.“ January 15, 2021 ## Showing most helpful reviews Showing 1-25 of 51 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SM Sarah M. Owner Environmental Services Used the software for: 1-2 years ### "Must-Have Software" January 19, 2021 5.0 I LOVE ServiceCore. I was previously using a calendar, map, notebook, and dry-erase board and still wasn't doing as much as ServiceCore. No more 'missing" inventory, it's easy to see where everything is, who is due for an update/billing, and keeps my drivers efficient. 10/10 would recommend that you at least give it a try. You won't go back. Pros Any business in which inventory is rented out NEEDS this software. It is user-friendly, keeps not only my employees but me on track, and just makes everything SO simple. Scheduling, accounting, inventory, and customer history are all available quickly and efficiently. Pricing is GREAT, service is GREAT, and I will definitely be a long-time customer. Cons Integration is easy, however I was not the biggest fan of the payment system. This will not be a con to most users. One system to take payments, send invoices and let customers make their own payments is phenomenal. I personally preferred the system I have been using for years, \*even though\* it is LESS efficient that what ServiceCore offers. Alternatives considered [Starlight Roll-off Software](https://www.capterra.com/p/180001/Starlight-Roll-off-Software/) Reason for choosing ServiceCore We chose ServiceCore because they cared. The pricing structure was great, a free trial with full support was amazing. There is no shortage of information, they are willing to take things step-by-step with you to get you on the right track for your particular business. They even take suggestions and actually implement them into the software. Every company you find will do a demo with you, throw the sales pitch at you, but they fell flat. At ServiceCore, you're not just another sale. I'm in it as a "small" company for now, but even when we expand, we're not going anywhere. Review Source Response from ServiceCore March 12, 2021 Hey Sarah, This review made our day! Thanks so much for taking the time to leave a review, give such valuable insights into how we can help, and being so quotable. We think you really encapsulated a lot of what we're most proud of at this company and are extremely grateful for that. We greatly look forward to our continued partnership! Thanks, ServiceCore MA Maria A. General Manager Consumer Services Used the software for: 2+ years ### "Excellent Software" August 26, 2021 5.0 ServiceCore is a great tool and in general we're very happy about it. I have to say that Customer Service has been a key. The support we got at the beginning with \[SENSITIVE CONTENT\] and the support we get from the Support Desk and \[SENSITIVE CONTENT\] has been great. Pros I like to be able to see the schedule on real time, and manage it, drag and drop customers from one driver to another. I really like to be able to track services performed in the past and provide information to customers. We're uploading pictures every time services are performed, so having those pictures in the system is very useful. Cons I keep getting some errors when synchronizing with Quickbooks, such as duplicated invoices, and that is a great concern. Sometimes the location (pin) of the units move and we need to relocate it, which creates additional work. Also, we would like to be able to have the customers' complete information and as of today we're not able to add phone numbers, so our drivers have to go to Drivers Notes to see the phone numbers. Reason for choosing ServiceCore I liked the integration with Quickbooks, one of the alternatives didn't offer that, and the other was more Quickbook based and the routing part wasn't as good. Review Source GO Gabrielle O. Accounts Payable Facilities Services Used the software for: 1-2 years ### "ServiceCore" January 19, 2021 3.0 I feel like they have listened to many of our concerns and have tried to work with us to get them done. Sometimes feel like they don't understand our need for certain features. Overall a good experience, just lacking key features that seem to already be standard in the industry and other softwares... Pros I love how easy and user friendly it is to use. You can literally dive in without any instruction. I also love the emailing of appointments, invoices, work completion, etc. Very nice feature for our customers to use. The look of the program from the office view and ipad view is really simple, neat, and easy to process quickly. I also love the sliding job around on the calendar feature. Makes rescheduling a breeze! Renal side Pros -Great inventory management -Great turn to turn directions -Love the iPad features for drivers Cons \-Missing many accounting features that one needs to run with full functionality -Invoice does not open in the amount of a refund -Receipts do not show correct info: ~If a credit was applied ~If there was an overpayment -Statements do not show current overpayment or credit amounts -There is no AR Activity report to send to a customer to show all payment and invoices and where they were applied to -There is nothing I can send to the customer to show an overpayment balance on account We haven't switched our portables into SC for following reasons -Accounting is extremely lacking and basic reports aren't available -No rental minimums available -Proration not clear and concise (on our end and for invoicing purposes) -Dispatch not up to par yet Reason for choosing ServiceCore Because they purchased TAC, we thought there would be previous knowledge of the industry or at least could go off of TAC's history to see what was needed for our industry... Review Source Response from ServiceCore March 12, 2021 Hi Gabrielle, Thanks for leaving us such a useful review! We're happy to see that the program is easy to use and the team is seeing value in a variety of our features. Switching from TAC absolutely presents challenges. TAC (while dated, like you mentioned) does have a massive feature suite, particularly when it comes to reporting. We truly appreciate your patience and feedback as we work every day to make ServiceCore the best product on the market. Best, ServiceCore JH Jessika H. Phone operator/backend office support Consumer Services Used the software for: Less than 6 months ### "ServiceCore for Scheduling Dumpster Rentals/Pickups" February 24, 2022 5.0 Pros ServiceCore is very user-friendly and organized. When I first started with my company, I had no trouble at all learning how to use the software. The search feature offers many different searchable categories, allowing me to quickly find the customer or account I'm looking for. This is crucial when I am taking so many phone calls back-to-back. Creating a new customer account is self-explanatory and thorough. Making invoices and recording payments is a quick process as well. Cons So far, I do not have any complaints about ServiceCore. Really the only thing I could think of that would be helpful for us specifically at my company, would be the ability to search for a customer/account and not have to already be on the correct city's page to get search results. We have locations in 3 cities, and sometimes it c an take an extra minute to find an account from having to switch back and forth. Review Source Response from ServiceCore March 10, 2022 Hi Jessica, Thanks for the review and the feedback! I will pass this information on to our product team. Thanks, ServiceCore MF Melanie F. Owner Consumer Services Used the software for: 2+ years ### "Service Core" January 19, 2022 5.0 I have tried 2 other programs and by far Service Core has been the easiest to use and teach my office manager to use. I like the layout and functions Pros It is an all in one program. You don't have to have separate programs for each part of the job. It is very user friendly Cons On building territories, we only have 2 drivers, and it will not allow you to have multiple territories per driver. But we have it figured in the routes. Review Source Response from ServiceCore January 24, 2022 Hi Melanie, Thank you for leaving us a review! We're happy to hear that our all-in-one software is easy to use and you like the functions! Thank you, ServiceCore EN Emily N. Customer Service Rep Facilities Services Used the software for: 2+ years ### "ServiceCore Revieq" January 14, 2021 3.0 I do like the customer service, they are normally quick to respond but it is not always helpful to what you are looking for. Pros Is it pretty easy to use as far as entering in orders. Switching over from our old system (TAC) was not easy as everything had to be input by hand. Cons It is very difficult to use on the accounting side, it is not accounting friendly at all. There are a lot of reports that we would like to see that have not been implemented. The search feature is also not friendly to use either. On TAC, it would show you anything related to what you typed in.... not on SC.... it has to be VERY specific - this is frustrating when trying to find an existing customer. Review Source DD Denise D. customer service Environmental Services Used the software for: 6-12 months ### "Service Core, the good and bad" July 21, 2021 3.0 It is better than doing all the work manually but thats about it. Pros mobile use for route drivers to be able to check off as they finish a job Cons reporting is terrible. need to be able to print reports for inactivity, productivity, disposal, customer lists by size Switched from [TRUX](https://www.capterra.com/p/216094/TRUX/)[Haul-IT](https://www.capterra.com/p/82759/Haul-IT/) I retired from the company that had Trux Haul-it and then came here to help out. Review Source Response from ServiceCore August 19, 2021 Hi Denise, Thank you for taking the time to leave a review and for your valuable feedback. We're happy to hear that our mobile app works well for your business. We're so sorry to hear our reporting isn't currently serving your needs. Our team will be reaching out to you next week to schedule a meeting with our Head Of Customer Success. TS Terra S. Office Manager Facilities Services Used the software for: 1-2 years ### "Overall" January 14, 2021 3.0 Overall the customer service has improved and they are tentative to your needs but, the outcome of the issues seem to be less attentive and sometimes unresolvable without purchasing other products that we are unable to use. Overall as a company we are satisfied with the program. Pros The routing of the program is definitely beneficial to our company and it is relativity easy to use which makes our day to day operations better with communication from the office to the team in the field. Cons The accounting/reporting is definitely the most challenging options to this software. Our company uses a current accounting software for multiple companies and it seems the only option for us would be to use QuickBooks which is not feasible, so we are left with using what we can from ServiceCore. Review Source MB Mario B. Office Manager Utilities Used the software for: 2+ years ### "Potential is there, but doesn't feel ready for public release." January 14, 2021 1.0 Overall the feeling is being stuck. It's horrible and aggravating to use. If we can find another platform that will be easy to migrate to, we definitely will. Unfortunately it will take many man hours because of ServiceCore's complete disaster of our quickbooks. Pros There is not much to like, the only reason we still use it is because of the cost involved in migrating to a different platform. We hope ServiceCore will improve before we have to bite the bullet and migrate elsewhere. Cons It only offers a one-way sync with quickbooks. Sometimes the one-way sync doesn't work and you have to contact support to find out why every time. You cannot duplicate a job, have to recreate it every time. They do not offer ways to sort jobs. The mobile app is useless. The signature function doesn't show up on the final invoice that is sent to customers. It has the ability to create multiple job sites for a customer, but when it syncs to quickbooks it dumps everything into the parent account not the subs which has made our quickbooks a complete mess. Usually when contacting support for help the response is that they are aware of the problem and working on it, but after using it for over 2 years now that seems unlikely. Review Source Response from ServiceCore March 25, 2021 Hi Mario, I'm incredibly sorry to hear that you've had such a negative experience with us so far. Thank you for leaving detailed information as to your concerns - we'll be in touch to see what can be done to improve your experience and increase your satisfaction. ServiceCore NM NEENAH M. OWNER Events Services Used the software for: 1-2 years ### "Disappointed" January 15, 2021 3.0 To whom it may concern, I have used ServiceCore for \_1.5\_\_yrs with some growing pains, but ultimately great customer service to resolve any issues that occurred. Recently, my team experienced an issue with the software that caused a short-term fix resulting in an average extra billable hr, per technician and support team member a day. Going off of previous experience, I was under the impression this issue would be resolved expeditiously. Unfortunately, this issue has been "looked at" for about a month. When ServiceCore was approached, they repeatedly gave the same response. It wasn't until a board member reached out to ServiceCore and inquired repeatedly for alternative contacts that a supervisors POC was reluctantly provided. In that initial conversation, a credit for a month was offered verbally, and what now appears to be in the works is a retraction of that statement and a shift to the same response that was provided by their original technician--"this is being looked at". I'm disappointed in how ServiceCore has currently responded to this impact to our business. We pride ourselves on customer service and expect our value chain to uphold those same standards. So far, there appears to be a shift in ServiceCore's customer service response to this issue causing my team to evaluate potential alternatives. Historically I would have recommended. Currently, I would not recommend. Pros auto charge, help route, email customer when service is complete Cons Customer service and solutions to issues with in the system. Reporting of monthly sales. Reason for choosing ServiceCore Salesman and promises of what the system was capable of and that they were growing and would be forever evolving to improve the system and what it offers. Review Source RB Rebecca B. General Manager Construction Used the software for: 6-12 months ### "I was intimidated by similar services, until I found ServiceCore." January 19, 2021 5.0 LOVE IT. Pros ServiceCore is VERY user friendly, which I appreciate greatly! Cons Um, I find it hard to change out the dumpster numbers (if I have rented one and the wrong unit was moved). I wish it were easier to edit them within their rental. Reason for choosing ServiceCore I looked at about 5 other products and they seemed to have more "options" in them, but I think those options were overwhelming, over overall, useless. Review Source Response from ServiceCore March 12, 2021 Hi Rebecca, We're so thrilled that you love using ServiceCore and that it's been the right fit for your business! We do take user experience and usability very seriously - if you have great features that no one can use, what's the point? Thanks for taking the time to leave a review and thank you for the feedback around changing dumpster numbers. Best, ServiceCore CD CJ D. Field Service Manager Utilities Used the software for: 2+ years ### "Great Software" January 19, 2021 5.0 Great experience so far. We will continue to use it in the future. Pros It's great software for data management. Very easy to use and to train others on. Cons Reports could be better. An inventory slot for sales rather than rentals would be extremely helpful. Review Source Response from ServiceCore March 25, 2021 Hi CJ, Thanks so much leaving such a great review! We look forward to continuing to work with you in the future. ServiceCore PS Peter S. Rolloff Dispatcher Construction Used the software for: 1-2 years ### "Rolloff Application of ServiceCore" January 22, 2021 4.0 It centralizes all customer sites, inventory, and charges. It works well. Pros The drag and drop feature from the daily list is my favorite feature. It makes it easier to organize routes in a real-time fashion. Cons I only use this for dispatch so other than that I don't know. It works very well for my dispatching. Review Source Response from ServiceCore March 12, 2021 Hi Peter, Thanks so much for leaving such a positive review! The drag and drop is definitely something we're proud of and are thrilled that it makes your day easier - that's our whole goal. Thanks again, ServiceCore MB Melanie B. Office Manager Construction Used the software for: 6-12 months ### "Not what they promise..." March 25, 2021 3.0 Pros It seemed easy to integrate our equipment and daily activities with this software. Cons It is not as easy to use as we would like and we have ended up spending more time trying to set everything up than we have actually working and utilizing the software. Alternatives considered [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)[Cro Software](https://www.capterra.com/p/146298/Cro-Software-Solutions/) Review Source JL Joy L. Office Manager Facilities Services Used the software for: 1-2 years ### "Service Core" February 5, 2020 3.0 Pros I like how easy it is to input invoices. Cons Some of the functions do not work and when I reached out to technical support my issue was not resolved. Review Source RH Ryan H. owner Utilities Used the software for: 1-2 years ### "easy to use and all in one place" March 27, 2020 5.0 hard to get support Pros keep all notes and customer info in one place. Cons sometimes issues processing card payments Review Source JL Josh L. CEO Consumer Services Used the software for: Less than 6 months ### "Very User Friendly" August 13, 2019 5.0 Pros After researching and doing multiple demos and even purchasing another software, ServiceCore was the right fit for our Portable Toilet business. We needed something that was very functional but would be easily trainable for other staff we found that in ServiceCore. Cons At this time there is not a way to have contracts in the software system. Adding a contract template and/or a place to upload contracts would be great. Review Source KB Kamron B. Manager Consumer Services Used the software for: 1-2 years ### "Great routing and billing software" November 4, 2021 5.0 Pros Autopay credit card billing software and automatic routing. Cons Takes a while to learn because there is so much but once you get it down it’s really easy. Reason for choosing ServiceCore Recommendations, overall looks the most modern and up to date. Review Source Response from ServiceCore November 15, 2021 Hi Kamron, Thanks for leaving us a review! It's always great to hear from customers. ServiceCore BS Brian S. Route Driver Environmental Services Used the software for: 6-12 months ### "Overall it is a great tool." January 15, 2021 4.0 Service Core is a great tool. You are able to do your paperwork and documentation at your fingertips, along with amount of cash taken, and check number and receipt numbers. Pros Service Core is actually a great tool. We actually went from a paper system to service core. So leaving real time notes or information for the office is great along with photographic evidence for the office when a customer calls with an issue its great for the technician. Customers do call with complaints and issues, Along with warning notes for the next person.. Cons When you are in a area with no service you are unable to access information or notes left by the router, and it also glitches out at times as well when service is unavailable. Review Source Response from ServiceCore March 25, 2021 Hi Brian, Thanks for dropping us a review! It's always great to hear from customers that switch from pen and paper - that increased communication between driver and office can be a real game changer. We'll take a look at the offline functionality, that's something we want operating as smoothly as possible for drivers. If you have any additional thoughts or feedback on that we'd love to hear from you in our support channels. ServiceCore CL Cat L. Office Manager Construction Used the software for: 1-2 years ### "ServiceCore is so easy " January 21, 2022 5.0 Pros I like how easy the scheduling is. I also like how I can see what is happening for the entire week. The click and move option is the best part. Cons My only complaint is the reporting. I do think we can fine tune that a little more. Review Source Response from ServiceCore March 10, 2022 Hey Cat, Thanks for leaving us such a useful review! We're happy to hear that the scheduling is easy to use. We hear your concern about reporting and are working on reports this year! LP Lisa P. Account Specialist/Accounts Receiveable Utilities Used the software for: 2+ years ### "Service Core For Utility Work" January 15, 2021 4.0 It is much easier in general for me to generate invoices, process payments and send Invoices and/or receipts to customers. Pros Scheduling and dispatching and being able to see in near real time when a job is completed for billing and dispatching purposed. Cons Customization and choices when it comes to billing. It is limited in how we can add a payment type (i.e., cannot choose secure online payment as an option (such payments could come from a e-check or credit card payment) when recording a payment. Also, there are glitches in combing several jobs for one customer onto one invoice. Reason for choosing ServiceCore Not applicable Review Source Response from ServiceCore March 25, 2021 Hi Lisa, Thanks for taking the time to leave us a review! We're glad to hear that it sounds like ServiceCore has made your job a bit easier, that's some of our favorite feedback to hear. ServiceCore WH William H. Operations Manager Environmental Services Used the software for: 6-12 months ### "I’ve asked for help not one call back nor email " July 26, 2021 1.0 You would not want me to do this Pros Nothing absolutely nothing if I had to choose I would say colors Cons Everything it’s very user unfriendly the system updates too frequently numbers are messed up routes are swapped too many hoops for simple task not happy at all Review Source Response from ServiceCore August 19, 2021 Thank you for taking the time to leave a review and for your valuable feedback. We're so sorry to hear our platform isn't currently serving your needs. Your experience with our product matters greatly to us and we would like the opportunity to discuss this further. Our team will be reaching out to you next week to schedule a meeting with our Head Of Customer Success. CC Colleen C. OWNER OPERATOR SPECIALIST Construction Used the software for: 6-12 months ### "Easy to Use" January 25, 2022 4.0 Not bad. It gets the job done for what our company needs. Pros The system is easy to use. Even if you have never used it the support it offers will walk you thru. Cons I wish that you could customize reports. Simple reports such as top customers would be great. Specifically how many hauls a site did. Switched from [Trash Flow](https://www.capterra.com/p/116609/Trash-Flow/) I believe it was the ease of the system. Review Source Response from ServiceCore March 10, 2022 Hey Colleen, Thanks so much for taking the time to not just leave a review, but provide valuable product feedback as well. We're very happy to hear ServiceCore is easy to use and support has been helpful. We'll share your feedback and idea with the product team. Thanks again, ServiceCore AG Ann G. Business Development Manager Construction Used the software for: 1-2 years ### "A good tool for the Porta Potty Industry " February 11, 2022 4.0 Pros I use the billing and adding new customers features the most and I find them very user friendly. Cons I have had issues with the feed from Servicecore to QuickBooks - specifically the payments not going over the QB - I have to say they have made big improvements lately Review Source Response from ServiceCore March 10, 2022 Hi Ann, Thanks for taking the time to leave us a review! We're glad to hear that ServiceCore has made your job a bit easier. I will pass on the QB information to our Customer Success Team. Thanks, ServiceCore JH Jessica H. Billing Clerk Environmental Services Used the software for: 2+ years ### "Great way to manage scheduling" July 27, 2021 4.0 Pros The scheduling feature is the most helpful of this software. I can easily put in a new delivery or pick up ticket and get it out to the drivers within a minute. I also like that I can see the history of rentals of each customer. Cons The reporting features lack somewhat. I like to work with excel spreadsheets, so the exporting features on each reports on Service Core are lacking. Review Source Response from ServiceCore August 18, 2021 Hey Jessica, Thanks so much for taking the time to leave a review! 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