Artichoke

Artichoke


4 / 5
7 reviews

Who Uses This Software?

Appointment-based businesses with teams of 10 or fewer people with a need to simplify, grow and understand their businesses.


Average Ratings

7 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month/user
  • Pricing Details
    $25 per user per month. Add additional users for the same price!
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Artichoke
  • getartichoke.com/
  • Founded 2013
  • United States

About Artichoke

Appointment scheduling made easy. The only simple all-in-one business platform for appointment-based businesses with teams of 1 to 10. Easy online scheduling, automated appointment reminders, your own website, payment processing and a whole lot more. Small businesses using Artichoke only spend an average of 30 minutes on administrative tasks each week. It's like hiring a personal assistant (without the added salary or sick leave). Turn havoc into small business bliss with Artichoke.


Artichoke Features

  • Appointment Management
  • Billing & Invoicing
  • Client Management
  • Email Marketing
  • Employee Management
  • Gift Card Management
  • Multi-Location
  • Point of Sale (POS)
  • Practice Management
  • SOAP Notes
  • Appointment Reminders
  • Automated Scheduling
  • Calendar Sync
  • Client Database
  • Group Scheduling
  • Mobile Access
  • Multi-Location
  • Online Booking
  • Online Payments
  • Recurring Appointments
  • Room Booking Management

Artichoke Reviews Recently Reviewed!


Works well with patience

Sep 01, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I love that my clients can book online. It keeps track of my referrals, gift certificates, client history, and goals.

Cons: It doesn't run very fast. Has a lot of glitches. Most of the time I have to write down when my client would like to rebook and finish after they've left so they don't have to wait forever. Also so I can move on to my next client. I wish I could set up a clean up time to the end of my services and customize those clean up times. Since I need more for a Stone Massage or body wrap than a quick 30 minute massage. I would also like to be able to pay for two clients on one ticket. My hope is that this software will get better with time.

Overall: Keeping track of income, schedule, goals, and referrals.

User friendly for both myself and my clients

Aug 31, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's dependable and customer service is excellent. Any time I have had questions they were quick to respond.

Cons: If a new client is booking the same time as another client-they believe it just went through because they don't realize if they actually got the appt they would get a confirmation email.

Overall: Manages my appointment, my income and my expenses

Worst Customer Service Yet

Oct 30, 2018
2/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: It was offered as an add-on for my practice insurance at a reduced rate

Cons: Have been waiting for days for a response to a simple but critical function of adding a tip to a transaction. As a company that gets a break on each transaction I make, forcing me to make more transactions per customer (i.e. not offering a tip function on certain sales) is egregious.

There is no call back and the most rudimentary response to a critical issue is inexcusable. Do not use this service.

They were hawking me for investment in the company within my first months with the service - not a good look. Stay away.

Overall: My professional liability insurance has a very good reputation and has always done well by me. Getting a discounted rate and coming from a reputable referral seemed like a easy decision. With unclear functionality and clear gaps in basic payment functionality, this has become a wash. Virtually non-existent and, when present, ineffectual customer service has been the deal breaker.

I'm loving having this scheduling software. It makes my life a thousand times easier.

Sep 04, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly!

Clients love it.

Customers find online booking easy to use.

Fits within my budget.

Great notation system.

Cons: No app :(

Doesn't show all info I need from intake.

Not sure how I can limit online Booker's to only x amount a day but that's a matter of asking I'm sure.

Overall: Helps everyday with my own business. Cuts out the middle man.

Average, basic scheduler

Aug 31, 2017
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I enjoy the ease of use and the ability to override the scheduled hours of the need arises. I also like the easy link from my website

Cons: Having to sign in every time from my phone is way too time consuming!! Need an app that truly functions as an app!

Overall: Online scheduling and tracking of clients

Software takes care of the reminders, which frees up my time.

Aug 31, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Very easy to set up and use. Did not take a ton of time to do. Love the ability to upload clients into the system.

Cons: I don't really see a ton of negative things with this software. I guess the only thing I would like the ability to see a report on the notifications. being sent out.

Client Reponse was GREAT!

Aug 31, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: My clients were really happy that I added this feature to my business. They liked being reminded as well as the fact that they can' cancel without having to bother me.

Cons: The software doesn't really accommodate group classes. So if one person responds that they can't make it and cancel their appointment they cancel it for the whole group.

Overall: This is great for small business owners who work from several locations.