DontGo

DontGo

4.5 / 5 9 reviews

Who Uses This Software?

Companies who drive business through their website - Home Improvement, Law, Mortgage, Real Estate, Software, Travel, Retail, Home Warranty


Average Ratings

9 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.00/month
  • Pricing Details
    Price is per month - unlimited users
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • DontGo
  • dontgo.com/
  • Founded 2016
  • United States

About DontGo

DontGo isn't another live chat. DontGo is an artificial intelligence chat software that increases leads! DontGo senses when a website visitor is disengaging & launches a chat window to initiate a conversation. Our AI chat responds to questions 24x7x365, in real-time, & guides visitors to click or call. DontGo feels like a real person but doesn't require any staffing. DontGo programs, optimizes & compiles weekly status reports to continuously improve results. Sign up for a 30-day free trial!


DontGo Features

  • Chatbot
  • For Healthcare
  • For Sales
  • Machine Learning
  • Multi-Language
  • Natural Language Processing
  • Predictive Analytics
  • Rules-Based Automation
  • Virtual Assistant

DontGo Reviews

Please Don't Go

Nov 14, 2016
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We were initially having some difficulty with setting up the program because of a lack of communication from our website support team. Don'tGo representatives were a big help in making all ends meet. Now we are watching our leads and the actions they tend to take.

Great customer support

Nov 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use

Cons: pops up too often

Overall: The staff does a great job of explaining how everything works. From the initial call, to getting the account set up, it is very well run. All calls and emails are answered in a timely manner. It is easy to modify the campaign as needed.

Recommendations to other buyers: keep up the good work

Vendor Response

by DontGo on November 07, 2016

Jordan, thank you for sharing your experience!

DontGo K&H review

Nov 04, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: That it does give potential clients the opportunity to stay on the site and communicate with the company.

Cons: I believe that the reporting should be more frequent

Overall: I believe this could be a great system if there was more traffic using it, I do believe it can or has saved a bit of additional business but may work even better if the person that is trying to leave the site is offered an additional savings for moving forward with their search.

Vendor Response

by DontGo on November 07, 2016

Johnny, thank you for your review. We appreciate your feedback!

Less Intrusive - Not Many Leads

Nov 04, 2016
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: That it only appears when someone is about to leave and is customizable based on "leaving behavior" and also which pages it appears.

Cons: Doesn't integrate with CRM platform and is a bot that is clearly a bot.

Overall: A better service as it only appears when a visitor is about to leave and only on specific pages. However, there still hasn't been much of an ROI with some people interacting but almost none filling out a form and becoming a lead.

Recommendations to other buyers: Make it more personal and less salesy.

Vendor Response

by DontGo on November 07, 2016

Samantha, thank you for your feedback. I will notify your account representative about your concern so they can make suggestions to improve your campaign. Best!

Very easy transition

Nov 04, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Very easy install on my website. Awesome customer service. My rep Amanda is very attentive and makes sure all of my needs are being met.

Vendor Response

by DontGo on November 07, 2016

Dave, thank you for sharing your experience!

Capture leads that would've otherwise left your website

Aug 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software provides real ROI for the visitors that are already leaving your site.

Cons: To the savvy user, the chat can seem automated, or in the worst-case scenario, a pop-up.

Overall: Our experience with Amanda and the rest of the team at Don't Go has been great. After installing the snippet on our site the live chat was running immediately, collecting additional form fills and phone calls that we would've been missing without it.

Vendor Response

by DontGo on August 19, 2016

Andrew, thank you for your wonderful feedback! - KC

Please Dont Go with anyone else!

Aug 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and understand. User friendly. Our customers like the features and get some of their questions answered up front.

Overall: Everything from set up to launching and starting to use the software has been a breeze. No complaints here. Already bringing in customers and creating revenue.

Vendor Response

by DontGo on August 19, 2016

Alayna, thank you for sharing your experience with DontGo! :)

Game Changer!

Aug 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The exit intent technology stops everyone who is leaving without engaging and the speed and accuracy of the answers makes us look very good with our customers

Cons: None

Overall: Gutters are the kind of business where we know if someone hits our website, in that moment they have a problem and we have the solution. DontGo gives us greatly enhanced communication capabilities and insures we do all we can to grab them as a customer.

Recommendations to other buyers: They do a 30 day free trial. I cannot imagine why a company would not give them a shot and see if they produce the same material results that they produce for us.

Vendor Response

by DontGo on August 19, 2016

David, thank you for your review and your advice to buyers. We couldn't agree more!

$2M in additional revenue each year

Jun 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Speed - Customer Experience - Accuracy - 24x7x365

Cons: None

Overall: We set up a designated 800 number and form. By utilizing the patented exit intent and with the outstanding experience provided, we were able to track $2.2M in additional revenue at Hansons in 2015.

Recommendations to other buyers: The price per lead is very inexpensive comparatively. I never need to staff it and never worry about where it is on a break. Just 24 hours a day, it is turning my web visitors into customers.

Vendor Response

by DontGo on August 19, 2016

Brian, thank you for sharing your experience. DontGo is happy to see your high conversion rates! - KC