# Optimity Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Optimity the right Corporate Wellness solution for you? Explore 123 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158986/Optimity/reviews --- Optimity 4.1 (123) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Optimity Ease of use 4.3 Customer Service 3.9 ## Pros and Cons in Reviews PL Piper L Teacher Education Management, 11 - 50 employeesUsed the software for: Less than 6 months. “I like that you get rewarded for being active and the challenges they offer to motivate you to be more active.“ August 23, 2023 JG Jessica G Manager Health ServicesHospital & Health Care, 10,001+ employeesUsed the software for: 1-2 years. “There can be glitches with the tracking where the step counter doesn't sync.“ September 27, 2023 JY John Y Marketing OfficerRetail, 2 - 10 employeesUsed the software for: 1-2 years. “The ability to step together with friends and family.“ April 3, 2024 PR Phil R Manufacturing EngineerDairy, 501 - 1,000 employeesUsed the software for: More than 2 years. “The app sometimes is slow when syncing up data from watch/phone.“ September 25, 2023 HR Heather R Tile InstallerConstruction, Self-employedUsed the software for: 6-12 months. “The helpful quizzes and articles about health“ September 1, 2023 JM Judith M OwnerRanching, 2 - 10 employeesUsed the software for: 6-12 months. “Often behind in tracking from a FitBit. Will not continue with Optimity if the More Rewards are no longer offered, reloaded, and redeemable“ March 15, 2023 JG Jessica G Manager Health ServicesHospital & Health Care, 10,001+ employeesUsed the software for: 1-2 years. “I love the motivation you get for staying active, particularly the rewards!“ September 27, 2023 LH Laurie H OwnerAlternative Medicine, Self-employedUsed the software for: More than 2 years. “App NOT working properly. And them NOT taking responsibility for their failures.“ January 19, 2024 ## Showing most helpful reviews Showing 1-25 of 123 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lic. Francia Sanoja @. Nutricionista Used the software for: Less than 6 months ### "It is an easy-to-use program to keep order in wellness and health activities. Very useful." August 2, 2018 5.0 Suggest a program that integrates good habits in the same application. Pros I think it is important to keep the routines of exercise, hydration in combination with good eating habits integrated in the same program. Cons The routine of exercise programs and the delay of the program sometimes. In the same way there could be a section that allows to customize a little more the diet plans. Review Source VR Verified Reviewer Senior Account Executive Internet Used the software for: 6-12 months ### "Easy to use app to track health and wellness" January 15, 2018 5.0 Health track - and rewards! Pros Easy to use and intuitive. Big fan of apps like Optimity that don't require daily login for them to do their job and Optimity is one of them. Great integrations. Clean design. Cons No major gripes about Optimity. Only desire would be for more health metrics but this would be more of a nice to have. Review Source JM Judith M. Owner Ranching Used the software for: 6-12 months ### "Not as advertised" March 15, 2023 3.0 Often behind in tracking from a FitBit. Will not continue with Optimity if the More Rewards are no longer offered, reloaded, and redeemable Pros App based. Daily activities. Tracking OK Cons App is glitchy. Support…meh. Joined as it offered “gems to More Points” option. More Points are always “out of stock” in past 2 months. Reload of More Points based EST at noon…..say what!? Yes, middle of workday. But I have not seen any reloaded, always out of stock when I go to redeem. Either some members are redeeming more than their share or Optimity is not actually reloading Reason for choosing Optimity Primarily cost. Availability of More Points for gems. In this case it is becoming a “you get what you pay for” scenario Review Source Response from Optimity September 21, 2023 Hey there! Thanks for taking out time to rate us. It really helps us to keep going and delivering the best. Please do not hesitate to reach out at support@myoptimity.com if you have any feedback or suggestions. We would love to hear from you. Thank you for your continuous support with the Optimity program! VR Verified Reviewer Online Marketing Manager Marketing and Advertising Used the software for: 2+ years ### "So easy, but pricey" September 12, 2018 5.0 The customer service people were really nice and helpful as our contract sunsetted. Appreciated the referral to Google and the time they took to answer my questions. Pros I loved Optimizely. So easy to set up a test and watch it run! Cons Well, I started using it a while back. Loved it. But, we eventually were forced to upgrade and it became way out of our ballpark. Too bad. Good tool if you can afford irt. Review Source VR Verified Reviewer Neurophysiology Hospital & Health Care Used the software for: 6-12 months ### "A great motivator to get up and move as well as track my meals" January 11, 2018 5.0 Exercise motivation Pros The fact that I can break the goal list in to chunks rather than one session makes optimity more accessible Cons The current lack of rewards, I believe it was to switch to a monthly subscription service that allowed earning more rewards but this has not happened yet Review Source VR Verified Reviewer Disability Management Team Leader Management Consulting Used the software for: 1-2 years ### "Overall good experience, though significant difficulties with mibands" January 16, 2018 4.0 Awareness of some activities that could improve overall health, that may not have been known before. Accountability for water intake / step count. Pros The software is user friendly, and easy to understand. People enjoy the tasks, and the rewards, though have asked for varied rewards. Cons The tasks seem to repeat frequently, so some of our users have become bored of the app / program and only complete the tasks for the points / cash out. Review Source VR Verified Reviewer Caregiver Hospital & Health Care Used the software for: Less than 6 months ### "Good health resource" January 18, 2021 3.0 Pros I gave a small rating for this software because I haven't used it very long. But so far I enjoy having a way to hold myself accountable for a daily step goal. I also feel the quizzes and information that goes with them is very useful and helpful. Cons I like least about this software, the earning and rewards. The amount of diamonds/points earn is acceptable back the fact that they can only be used for raffles instead of for sure rewards is disappointing. Review Source VR Verified Reviewer Software Tester Computer Software Used the software for: 1-2 years ### "It was a great experience" January 11, 2018 5.0 Pros Notifications Page with water (Interesting) Helps people track their team's activities I like the short explanation of each activity with picture Cons Sometimes this is not easy to follow. People may cheat ?? not sure. This cannot be a con though. so nothing much Review Source VR Verified Reviewer Claims Specialist - Team Lead Management Consulting Used the software for: 6-12 months ### "Love the app but wish more gift cards available " January 11, 2018 3.0 Pros I like the short activities that are available to me to keep me active and moving throughout the day. Cons There are never any gift cards available. The incentive portion of the program doesn't seem to be there. Review Source VR Verified Reviewer Graphic Designer Computer Software Used the software for: ### "I've enjoyed being able to make sure I incorporate activity and mindfulness in my day to day life." January 11, 2018 4.0 Pros I like the fun ways the app motivates me to be more active, the connectivity options, and the rewards! Cons I find it hard to keep up with at times because of the huge number of activities. Also, doing some of the activities at my desk isn't always possible without garnering unwanted attention in an open workplace. Review Source SW Stefany W. Paraeducator Education Management Used the software for: 1-2 years ### "Keeps me moving " December 7, 2022 4.0 Pros I really like the ease of use. Some apps make me jump around, but this is really simple. Cons I wish there were more incentive options. Review Source Response from Optimity September 21, 2023 Hey there! Thanks for taking out time to rate us. It really helps us to keep going and delivering the best. Please do not hesitate to reach out at support@myoptimity.com if you have any feedback or suggestions. We would love to hear from you. Thank you for your continuous support with the Optimity program! JY John Y. Marketing Officer Retail Used the software for: 1-2 years ### "Building Habits, One Day at a time" April 3, 2024 5.0 Pros The ability to step together with friends and family. Cons The constant reminders are sometimes too much. Review Source Response from Optimity April 10, 2024 Hey there! Thanks for taking out time to rate us. It really helps us to keep going and delivering the best. Please do not hesitate to reach out at support@myoptimity.com if you have any feedback or suggestions. We would love to hear from you. Thank you for your continuous support with the Optimity program! AL Andrew L. IT Support Specialist Food Production Used the software for: 1-2 years ### "Great wellness program to reward employees" September 22, 2023 5.0 Very positive, and rewarding to track wellness. Pros Very easy to use and integrate with fitness trackers, as well as track goals and recieve rewards Cons Wish the tracking would be a little more robust, being able to break it down by day would really improve the experience. Review Source Response from Optimity September 26, 2023 Hey there! Thanks for taking out time to rate us. It really helps us to keep going and delivering the best. Please do not hesitate to reach out at support@myoptimity.com if you have any feedback or suggestions. We would love to hear from you. Thank you for your continuous support with the Optimity program! SM Scarlet M. Planning Technician Government Relations Used the software for: 6-12 months ### "I liked the app and what it offered. It helped me stay active everyday" January 11, 2018 3.0 Pros I liked that it was an app and I could use it everywhere and at any time. It was easy to use and understand. Cons The updates sometimes caused the app to have issues like not open, not show up to date points, and pictures would sometimes not load Review Source Response from Optimity October 9, 2018 Hi Scarlet, Thank you for taking the time to post your review. We really appreciate the feedback. We strive to reduce bugs and loading times whenever possible to provide a satisfactory experience. Please don't hesitate to send us feedback directly from the app by navigating to Sidebar Menu>Feedback. We review all responses on a regular basis. To be sure that you're getting the optimal experience, check the App Store/Google Play for app updates as newer versions include important bug fixes. We hope you continue to enjoy the Optimity experience. Sincerely, Optimity Team MC Martine C. Team lead Human Resources Used the software for: 1-2 years ### "Easy to use, features & functionality are ok" January 15, 2018 4.0 Made me aware, that without knowing I was super efficient with my organization skills and cleanliness OCD, and how simple day to day activity, like smiling or getting up to strech can count as exercices. Pros that it is easy to use. the functionality and features are broad enough for a large audience. The short text are informative. Cons Always the same exercises every day. Gets boring after a while. To many pictures to take and text to read. Doesn't get you up on you running Review Source ML Ming L. Software Developer Warehousing Used the software for: 6-12 months ### "Overall pleased when with the product. Its gone through a couple iteration and its current is best!" January 11, 2018 4.0 Lose a few lbs! Friendly company competition ;) Pros The UI interface is elegant; simple yet intuitive. Also, the Reward system is straight forward and easy to redeem! 1 last thing, I really appreciate the UI animations, let the person(s) who worked on it know that they've done an magnificent job. It's not too much or too little, there is enough to notice that makes the app 'pop' more. Definitely adds excitement when using the app. Cons Gets stuck on loading spinner sometimes when opening the app. Android 7.0 Samsung Galaxy S7 Edge. Review Source EC Ellenita C. Account service specialist Used the software for: 6-12 months ### "It was great. love it. I wish they add more activities and important information about healthy habit" January 22, 2018 5.0 Pros The software is user friendly. It save time for me to go to the gym as I can do it in my house especially during my free time. The software is easy to follow and easy to remember. It is not hard to do it. Cons I like the software very much. I gives me time to do it on my own time with out going to the gym. It saves time and money to pay extra for gym. I always do it on a daily basis so I am used it and I spend extra time doing the exercise when I have extra time. Review Source AT Andrea T. Communications Officer Law Enforcement Used the software for: 6-12 months ### "It was helpful, but frustrating at times." January 13, 2018 4.0 Pros Easy to understand. The tips were helpful and I liked that it gave more helpful tips that covered a wide range of things besides eating healthy and exercising such as meditating. Cons In the beginning, it was difficult to connect to my device. There were times that the software did an update and it "locked" me out from using it that day causing me to lose my place which was 2nd. I did have a representative try to assist me, but it didn't work. Review Source DL Dorothy L. Illustrator Arts and Crafts Used the software for: Less than 6 months ### "Great for keeping my momentum" December 2, 2022 5.0 Pros This app is great for keeping me active in a job that keeps me at my desk all of the time. I'm more motivated to get my exercises done and stay hydrated. Cons The water animations feel very unnecessary and laggy. Review Source Response from Optimity September 21, 2023 Hey there! Thanks for taking out time to rate us. It really helps us to keep going and delivering the best. Please do not hesitate to reach out at support@myoptimity.com if you have any feedback or suggestions. We would love to hear from you. Thank you for your continuous support with the Optimity program! pM pat M. marketing Used the software for: 6-12 months ### "overall I like the platform but have experienced delays with receiving gift cards after redeeming" January 12, 2018 4.0 Pros how easy it is to use - intuitive design elements graphs and tracking is accurate. like the timer countdown . also variety of activities Cons nothing really. if I had to pick it would be a larger variety of gift cards as well as more quantities of the popular gift cards. they sometime are not available and can be disappointing when you have saved up for it and it's no longer available Review Source MM Mohan M. Software Development Manager Computer Software Used the software for: 6-12 months ### "I was not doing much exercise in the past. It gives alerts and reminders. " January 23, 2018 4.0 Weight reduction Reduced my neck and should pain Improved my healthy eating habits Pros Giving alert and Steps Exercise can be customizable according to our profile. Instructions with pictures and videos are great. Ranking the teams and individuals with different ways is good Cons Steps are not synced in all the screens. One screen gets updated little later.(The main home screen) Review Source cM chelsey M. Office Admin Legal Services Used the software for: 6-12 months ### "always interesting to read the facts and learn new things about the health world" January 23, 2018 5.0 Pros its easy to take a break and do the small exercises. I like how there is a description of how to do the stretches/ exercises. The facts that are provided to read about are very interesting to learn. Cons some of the points are a little high for the gift card prices. Some of the gift cards that were avialable are now not. Review Source SG Shiner G. Analyst Used the software for: 6-12 months ### "Great product for a company to initiate workplace health" January 11, 2018 4.0 team weight loss - and personal weight loss - Pros Easy to use - All the different functions available, being able to manage each and track - Lots of flexibility. Cons needs better sinking to other platforms such as fitbit - I don't believe if you show you updated amount of water drank, it will get pulled into optimity Review Source RS Roland S. Account Services Specialist Financial Services Used the software for: 1-2 years ### "It motivates me to stay active" January 11, 2018 5.0 Fantastic reward Pros The rewards are amazing and it keeps me stay active. It's also very easy to use and interactive. There are rarely days I go without using the app. I also appreciate the support and constant updates to improve the service. Cons The delay for the rewards makes me hesitant to claim. There have been instances where my colleagues would submit a claim and receive no confirmation nor reward. The claim fell through the cracks and to this day has not been resolved. Review Source FY Fan Y. CSR Used the software for: 6-12 months ### "I like to use the app in everyday life. Love the features and functions " January 24, 2018 5.0 Pros This app is very easy to use. It is encourage you to do more excess and unlock new tasks . After using the App, my energy and health has been increased a lot. Cons Before there was issue to upload photos. I noticed that the bug was fixed recently by updating the app. thanks! 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