Who Uses This Software?

Professionals in the departments of Client relations, Marketing, Digital Strategy, Communications, IT, Contact Centres, Client Cupport or Community Management.

Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Akio
  • www.akio.com
  • Founded 1998
  • France

About Akio

Akio proposes a unified cross-channel customer conversational platform combined with a complete listening and analytics system of media coverage, social conversations and customer feedback. Our solutions are designed to help companies to optimise customer service experience, increase customer knowledge and improve marketing and communications strategy. Our portfolio of products include Akio Unified, Spotter Pulse and CX Analytics.


Akio Features

  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management

Akio Reviews

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