Who Uses This Software?

Cloudbeds is designed for independent property owners including, but not limited to, hotels, hostels, bed and breakfasts, inns, vacation rentals, apartments, campgrounds and more.


Average Ratings

33 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online

Vendor Details

  • Cloudbeds
  • www.cloudbeds.com/
  • Founded 2012
  • United States

About Cloudbeds

Cloudbeds is a browser-based property management system that allows property owners and managers to control every aspect of their property. Manage reservations, rate plans, reporting, customer reviews, emails, and more all from one place. Easily check-in and check-out guests with our intuitive dashboard and manage reservations with our drag-and-drop calendar. Reporting allows your property to get both a birds-eye view of your property while giving you the ability to dive into the details.


Cloudbeds Features

  • Activities Booking
  • Booking Notes
  • CRM
  • Guest Management
  • Multiple Rate Plans
  • Online Booking
  • Payment Processing
  • Promotions Management
  • Revenue Management
  • Single / Group Reservations
  • Third Party Booking

Cloudbeds Reviews Recently Reviewed!


Product Fine, Customer Service - NON EXISTANT

May 16, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The software works wonders when it works. It's when there's a connectivity issue or bug in the system this firm fails. Online support does exist and they do offer quick feedback (not necessarily helpful, but it is fast feedback).

Cons: No phone number to call. No personal assistance. Lots of volumnes of help pages, but when your connectivity with an OTA goes faulty- guaranteed to get an email from customer service quickly saying you'll need to contact the OTA provider (who'll tell you to contact your channel manager). These guys sell them selves as the "professionals", but don't want to take care of the real immediate issues (any connection issue is an immediate issue when needing to sell rooms online).

Overall: Connectivity to OTA's. Online bookings. Lots of benefits actually- as many as ANY channel manager... but the problem was service when the product didn't work... then it really hurt us. Noone to call (no phone number listed) only online help- which was not helpful. They always made the problem mine... not ours as they are hired to be the experts. Like I really can solve the problems of their product not connecting!!

Capterra-loader

When we force with a problem, the staff get invove quite fast and help us a lot to resolve the issue

May 15, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is easy too use.
it is easy to manage the reservation.
The report is helpful for us to do some forecast in the future.

Cons: Add some more useful data on the pop up screen in order to get more easlier while we click on each reservation. For example, show the type of payment instead of the estimated arrival. Due to not that much of the guest who left the time for an information. But there are 2 ways of the type of payment which is we have to click on the reservation details in order to get this information.

Overall: Life is much more easier.

Capterra-loader

10 stars for incredible customer support!

May 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very professional team starting from customer support which is super fast and sufficient to their developers who really pay attention to advices and open tickets for improvements! As I have been personally working with 3 other providers I could definitely say this company offer incredible value for money! We are using their pms, channel manager, booking engine, rate checker and will use other their product soon.

Cons: Looking forward when connection to Airbnb will be finalised. Maybe even HomeAway one day?
Happy to be a customer of Cloudbeds.

Good product but their API is VERY VERY buggy

Apr 26, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: good user interface, simple easy to use, fast.
good integration with booking.com and hosteworlds.com

Cons: API is not reliable, don't build your third party app on top of it.
We got bugs or timeout with almost all of their API call.
Then they told us fixing the API bugs are not their priority.
So why do they sell the API access and make advertising on internet to say they are the only one to have an API

Overall: Integration with Booking engines

Vendor Response

by Cloudbeds on April 30, 2018

Thanks for your feedback. The API is a priority for us (we have a dedicated team working on it) and we are constantly improving our API so that it's more user friendly and has a wider-range of features. A critical part of that product vision is definitely stability and infrastructure and it's something we are heavily investing in. It looks like our integrations team is actively troubleshooting through a few support tickets with you right now. You've provided some great recommendations in there for ways to expand our API documentation that we're going to be implementing over the coming weeks. We're currently investigating where the particular timeout errors you're encountering are coming from since our logging metrics aren't registering it on our end. We'll absolutely keep working with you to find a solution here and appreciate your business.

Capterra-loader

Cloudbeds is the best decision I have made moving from our old PMS company!!!!!

Apr 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cloudbeds is so user friendly and the fact that you have every function and administration features available with a simple click of the mouse is the icing on the cake. Every function along with any changes that need to be made are real time and always correct. The staff is amazing and the fact that I was able to build this PMS in less than four weeks was amazing.

The export and import of my reservation history of over 9 years was flawless from my old PMS to Cloudbeds. The accounting features and overall digital capabilities is fantastic. No more servers or software needed to run our systems let alone the need of virtual servers which cost money each month.

Cloudbeds has hit a home run with their My Allocator channel direct system. We have had zero issues with over bookings or discrepancies with rates since we have used Cloudbeds. My staff loves how easy it is to use compared to our old system. Keep up the great work CLOUDBEDS!!!!

Cons: I have yet to find anything that I don't like about Cloudbeds. However, as we continue to use Cloudbeds we will probably find items or issues that may come up. I am confident that Cloudbeds will address said items or issues if the arise.

Overall: Ease of use, accurate rates and availability, great tech support, great customer service, very cost effective, and overall great all around product.

Great features & functionality

Apr 19, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Overall great product, but in my opinion, it is difficult to get it up and running smoothly unless you have your own tech personnel to devote to it.

Pros: Its an almost all inclusive package to manage our units, reservations, check in/check outs, customer information, etc. The calendar view and access to info is very good. Payment processing now that we have it working is easy and working well.

Cons: There is not a lot of training and/or support to work through the entire setup and ongoing use. Support calls are limited to 1 hour (and for initial setup this is not long enough). Expectation is that the user learns from guides and videos they provide. Its perhaps a better fit for experienced and/or larger companies who would have tech savvy staff. We are a brand new, small company with only 2 employees. So to try and set up and learn the system and integrate it for payments and booking channels has been very time consuming and confusing. The rates and availability (to me) are very complex and difficult to work through setting up so that it works for your own bookings and the booking channels. We are getting there and believe it will be a great system overall once we work through everything but we're still not there yet (after 2 months).

am happy that cloudbeds manage many task that we need for our booking and communication management

Apr 03, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: synchronize with otas and keep booking not missing or overbooking, and message are sent to guest both pre and post stay

Cons: Group booking management and booking engine need improvement also rate plan. is there any way we can send multiple rate plan to otas

Overall: save time for us intern of manage our day to day bookings

Cloudbeds looks good, but that's about it. Basically no support whatsoever.

Mar 24, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: Booking engine appearance is modern and clean, scrolling calendar on mobile devices, calendar shows today's check-ins and checkouts.

Cons: No support. When you have an issue, you email and wait. Then they say, "that's not possible, but put it on the idea boards so it can get voted on." And there it will sit for years. Daily workflow was terribly inefficient compared to our old system. The check in process took about 5 minutes longer with so many more clicks. Just to print something became a nightmare! Setting up rates and availability is a total pain initially, but then it gets so much worse. Instead of seasonal rate intervals with occasional rate increases for high demand dates, we have hundreds of rate intervals (cloudbeds creates automatically) that require tedious manually editing for each room type and each interval. All of this means hours of wasted time and energy spent where it should be minutes or even seconds. The cost. There are more robust PMS's out there for much less, period. Don't waste your time!!!

Overall: Learning experience. Don't go with companies that only have email support. We lost a few thousand dollars in business from their negligence.

I am with Cloudbeds, some minor challenges.

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I wish they would create a customer forum based on the size of properties to get input from the owners. Otherwise, I like the product.

Pros: I like the dashboard screen, very handy to have. The simplicity of the program is great. The ability to manage rates is a big plus.

Cons: Not a big fan of the HTML website, if you are not a web guru you are out of luck. The limitation on customization of forms is frustrating. The real big issue is the lack of-of reports that can be run. Coming from hotels, that you had the opportunity to run reports for month end was great. I would say that I am not a real fan of the customer knowledge base. You think with a office in San Diego that they would have a support team in the states.

They streamlined the booking process on my website!

Jan 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I regret not switching to Cloudbeds sooner.

Pros: Ease of integration - the Cloudbeds team helped get everything working with their software, and now it compliments my website. Cloudbeds helped increase my bookings!

Cons: Support requests took a little getting used to, but I LOVE how easy it is to communicate through email now that I understand the reasons behind their process. :)

Expect you to market Cloudbed at accommodations in Japan

Jan 18, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Good usability. Training period for a new receptionist has become short compared with starting to use Cloudbed.

Cons: We would like you to add OTA such as Rakuten or Jalan in Japan.
We would like you to improve Occupancy-based pricing for myfrontdesk.

Overall: The volume of task for managing reservations and inventories has been reduced. It cause us that the training period for a new staff has become short.
It is easy for managing directors to watch the statistics for all managing properties.

Fast and easy to use with great support

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Concerned about processing delays causing over booking during busy season

Pros: Fast and easy to use. Integrates with channel manager. Integrates with credit card processing. Many good features that encourage reservations. Great support.

Cons: Does not integrate with TripAdvisor cost per click. Processing delays can cause multiple booking on rare occasions.

Easy to use

Aug 29, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Great support, easy to use, very informative and a bunch of reports inside, fast refresh, a clean format for people to learn and follow. Kind of expensive with only 11 units.

Pros: Great support, easy to use

Cons: Little bit expensive

Recommendations to other buyers: Yes

Super friendly, functional

Jun 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The PMS has nice colors and graphics plus statistics per channel,roomtypes, comparing years etc adding new stuff all the time. Support is super the team replies in the day with a fix most of the times. Cloudbeds team updates frequently taking care of the product and they listen to new suggestions very important. I had problems with other channel managers in the past not working well not sending all updates to channels top brand names but not here! Cloudbeds channel manager works spot on, no update issues changes from the PMS go to the channels in just a few secs. i totally trust it, it closes when it sells out and opens once a room is cancelled to resell it, auto mode no overbookings no trouble, giving me time to focus on other parts of my business, now i can have holidays in peak season when before i use to leave end of the season, my staff is loving it - pure positive energy!

Im 2 years with cloudbeds a happy customer and would defentaly recommend it.

New generation PMS

May 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very intuitive
Easy to use
All in one platform (PMS, channel manager, booking engine)
Good support

Overall: More time to handle my clients

An excellent, scaleable, stable, great value hostel solution

Feb 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Scaleability, Ease of use, UX, Cloud-based

Cons: Cloud-based, support hours as we are in a different time zone, rigidity of custom development.

Overall: We made the decision to implement Cloudbeds across our 5 hostel locations. Being in a low cost region, we found the products not only feature rich for our needs, but also excellent value. The implementation process was painless, generally the support was and has continued to be of high order. As with any off the shelf system there were a handful of small workarounds required which the team were swiftly forthcoming in working with us to develop. It was a big decision to migrate to Cloudbeds, we're glad we did. We have improved our sales and operations as a result while simultaneously vastly reducing our system costs.

Revitalized my hostel

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Fantastic product, great team, it really turned my hostel around!
It is great to have such a personal link with the team especially during the set up procedure...... Colin Slade you are a legend and always welcome to come and stay!

Best of the Market

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Channel Manager SYNC (this is the expensive item on the other SaaS available).

Cons: Just love it. No cons.

Overall: I personally reviewed every option available. Cloudbeds is the BEST VALUE option. The channel manager sync works like a charm, I think that is the most important piece of the package.

Recommendations to other buyers: Use this service, it is great. We used to lost a lot of time in the "manual sync of the calendar" across OTAs.

Excellent Uptime!

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy integration with other systems, great reporting features, and continued improvement

Cons: No automated pre and post email templates
would like the reservation to default to 2 persons as the standard occupancy to save guests a key stroke

Overall: Have been with Cloudbeds for almost a year now, and their uptime and continued operation has been outstanding. Always plenty of notice for their planned updates and seamless integration between the various components makes this a great value for my operation.
Casey in the front office is a great asset to the company!

Great PMS and always improving

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, very complete. Well organized and flexible. They're always looking for ways to improve

Cons: Housekeeping module still needs a bit of working; reports also need improvement and the list of channels available could be higher. However they work all the time to improve so it's just a matter of time

Overall: I've been through 5 PMS, 4 of them in the last 3 years. My difficulty was to find a software that was adequate for my guesthouse and my vacation apartments. I finally found what I needed in Cloudbeds. It was recommended to me by another hotel and it was my lucky day! This software is very easy to use, complete and they're always making it better with all the suggestions given by us. The customer support is the best I've ever worked with, very professional and fast in helping you. Probably because the software works so well they don't have many complains! The PMS has a channel manager for all the main websites and increasing daily the number of channels. It works perfectly without any problems and no double bookings due to connection delays. We have freed 3/4 hours of daily work with this PMS, which we can apply to other activities.
If you're looking for a excellent PMS with a reasonable price than this is what you want. I highly recommend this system and I intend to keep working with them for a long long time.

Good, but not great value

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use. Able to do a lot.

Cons: setting up with some OTA's is a real pain.

Overall: Amazing customer service and their product does 99% of what I need. They're constantly making It better. My only real complaint is that for a small hotel, it's pretty expensive compared to other options. It does work better than those options, but you pay for it.

Recommendations to other buyers: Totally cloud based. If your internet isn't great, this product isn't for you.

Simple and User Friendly

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Cloudbeds is simple and user friendly. It is a perfect system for small hotels, especially if you are looking for something that does the job without the unnecessary extras for your small operation.
The support team is always helpful and they stand by you even when the issue is not related to Cloudbeds, until it is sorted out. Oksana is the best!

Time saver

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We changed to Cloudbeds in June 2016 and can highly recommend them! It saves a lot of time when bookings are coming directly in to PMS from different OTA's. Also we saw a huge decrease of OTA bookings when we set up our own booking site.

CloudBeds is the greatest tool for hoteliers

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - It has a broad range of tools, including PMS, OTA managment, Booking engine.
- Best Value of the market.
- Easy to use and fast learning curve.
- It can be used in many devices, like PC, tablet or mobile.
- Support is fast and responsive.
- They adapt to your needs.

Overall: CloudBeds is one of the best services available, if not the best. Our hotel has been working with them for over a year now, and couldn¿t be any happier. Their broad range of tools makes them the top ¿Value for money¿ software. They have the complete package, and can adapt the software and costs for your needs and size of the hotel. Another great thing is that they have been updating the software with new tools that we as users request, and support is excellent via email or phone. We use of all the tools they provide, PMS, OTA manager, Website Booking Engine, among others, which are quite user friendly and saves you a lot of time and resources. We tried other services at the time, and decided that CloudBeds met all of our needs, and we don¿t regret our choice. We can definitely recommend them to any hospitality owner /operator.

Easy, efficient, adaptable

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Always improving.
Adapts to our needs.
Very easy to use, no complicated procedures.

Overall: We have been using Cloud beds for almost 2 years.
Very intuitive and easy to use. Covers all of our needs and more.
They are always updating and making important improvements to the software features. It get better and better.
The support team is very good and always available.
My Front desk: Cloud beds has made our Front desk tasks easier. We have more time for our guests!
My Allocator: We do not waste time anymore updating availability on the OTA's extranets. We are always available which means more sales.
My Bookings: we have just started to use it. Easy to configure, adapts to specific needs.

Cloudbeds is the best!

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: They keep finding ways to improve the use of the platform and their frequent advice blogs keep our Hotel discovering new ways to improve our sales. We are very pleased to be using Cloudbeds.

Powerful PMS for amazing price

Feb 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Would definitely recommend Cloudbeds to any hotel or hostel. If you are looking for a complete solution (PMS, Channel Manager, Free-commission booking system etc) this is definitely price for you. After one year of using, I cannot even imagine how could I manage a hostel with Cloudbeds!

Motel Reservation and Bookkeeping System

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is to use, tracking customers

Cons: none

Overall: It has been a breeze and customer support is always prompt, business has increased and so far we enjoy using the system.

Recommendations to other buyers: none

Best bang for the buck in the market!

Feb 13, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and automation of tasks.

Cons: Email based customer service.

Overall: I love Cloudbeds. Everything in the dashboard and menu are easy to navigate and manipulate. Very intuitive interface. I am ecstatic that they listen to and implement suggestions very quickly. I don't regret leaving my old PMS for these guys, they are great!

Recommendations to other buyers: They listen! They respond well!

Very good!

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The ease of use is really important. Nevertheless, there are many features that can still be created

A GOOD EXPERIENCE

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Comments: I´ve been working with Cloudbeds for a few months and I love it, it is easy to handle it and the customer services people is very nice.

Apr 27, 2018
5/5
Overall

Mar 20, 2018
5/5
Overall