Who Uses This Software?

For Parks and Recreation Agencies, Recreation and Community Centers, YMCAs, YWCAs, Campus Recreation Department, and Non-Profits


Average Ratings

28 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • ACTIVE Network
  • www.activenetwork.com/
  • Founded 1999
  • United States

About ACTIVE Net

Organizations like YMCA's, campus recreation centers, and recreation centers depend on ACTIVE NET software. ACTIVE's membership management software is designed to help you easily input, track and access member data from one centralized system, offering you a complete view of all member activities. Run your membership-related operations efficiently & profitably with a completely scalable solution for large and small businesses.


ACTIVE Net Features

  • Application Management
  • Association Membership
  • Automatic Renewals
  • Club Membership
  • Committee Management
  • Dues Management
  • Email Marketing
  • Event Management
  • Gym Membership
  • Jobs Board
  • Member Database
  • Member Directory
  • Member Portal
  • Nonprofit Membership
  • Payment Processing
  • Website Management

ACTIVE Net Reviews Recently Reviewed!


Implemented and used activenet after switching from CLASS for six plus years. it was quite good.

May 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Once I got used to activenet, I really like a lot of what it could do. our initial set up caused problems from the start and we did not properly set up (based on how rep suggested) to maximize ease of use. I love the roster reports, booking was easy to do, as was registrations, membership sales. Editing information on the clients was very easy. when things went well, Activenet worked okay for us. calendar views were an awesome tool to see what was in the facility for the day and the totals reports were really prowerful. it was great to be able to generate reports in a variety of formats.

Cons: customer service was slim to none for the majority of our time. We only had a dedicated person for a small window of time to help show us and train us on how to advance the functionality of the programme. initial logistical problems in set up stalled our progress without the product. promises of bridging with current accounting software did not ever happen. As was the promise of bridging with red cross classes, which class did, was another thing that never happened. Helpline improved for last year of use, which was great, but kinda too late. Activenet had a habit of running updates, and not letting us know. Changes to our system would occur and we would have no idea how to troubleshoot and then have to wait several days for help from activenet. (via email or phone) Contract was renewed without our organization being consulted (you cannot automatically renew a contract without consultation) and then, when we heard our fees would be increased, with no promises of anything improved for our end, we opted to seek other software that may better fit our needs. Too bad because there are many many parts of Activenet I really liked, and really miss!

Vendor Response

by ACTIVE Network on May 07, 2018

Thank you for your review Helen; we're sorry to hear that you were left feeling frustrated by a lack of support and options when it came to your technology. I've passed your feedback along to the head of our ACTIVE Net team for their consideration. We wish you the best and appreciate your valuable insight.

Activenet for small schools

Oct 19, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We appreciate parents' ability to login to manage their accounts, register for the correct classes and make online payments. The private lesson management on the staff side is efficient and generating the needed payroll information works well for us. Communication module is also much appreciated for targeted emails by course registration or level of participation. We have been able to fairly easily configure this software to work for our small school.

Cons: Reporting is very hard to trust and manipulate. Activenet seems to be trying to address this with AdHoc reporting and Insights, but the time and $ involved in incorporating those aspects is with our small staff is prohibitive. Also withdrawing students from a lesson course after they have had one or two lessons is impossible and necessitates adding fake money into the system to close the receipt. We find frustration that all the product enhancements are generally geared to YMCA type organizations and the smaller school needs are not often addressed.

Overall: Generally, this software has work well for is to bring clarity to the revenue and payroll streams and helped us greatly reduce past due balances and reduce staff time with registration transactions.

Vendor Response

by ACTIVE Network on October 23, 2018

Thank you Laura for taking the time to give us feedback on ACTIVE Net.

Activenet is powerful & adaptive but not for the tech savvy

Oct 24, 2018
5/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Activenet is a powerful educational programming software tool. It is highly adaptable for all kinds of programs and faculties for both private lessons and group programs. It makes managing inventory, staff contact lists, sign-ins, program lists, registration fairly easily.

Cons: Activenet is a very large learning curve for new staff. It is hard to train to new staff and requires a lead staff who can oversee its evergrowing functionality. Being on Internet Explorer also has it's quirks and can make using it on different types of computers problematic. The program is expensive and sometimes you cant adapt certain functionality to your needs. Their development team rarely follows through on making customized improvements to suit your companies needs. Some of the features are out of date & do need updating shortly to maintain a competitive edge for the future.

Overall: Overall, we like Activenet because it keeps us organized and gets our company off a paper and pen system.

Lots of functionality - is it the right fit for your purpose?

Jul 13, 2017
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: If your organization needs to handle complex registrations, events like conferences and the like, it's probably one of the most full-featured out there. However, they way it defaults doesn't really apply broadly to other uses, so setup gets difficult, and sometimes you just have to workaround or accept something that doesn't quite do what you want the way you want it. Still, for smaller organizations, it's a good value for the cost. Their fee structure is fair, and lower than most.

Pros: Easier to use queries and data reports--they have really worked to make the user experience better in last several years. Abundant tutorials, many are pretty good, some are redundant or not that informative. Fulfills its main purpose well and offers functionality to handle rather complex organizational needs.

Cons: For our needs to track interactions with our constituents, the system required a lot of workarounds outside of conference management. Membership reports were difficult to set up to get the information needed. Setup is difficult and complex in general, particularly if your organization doesn't quite fit the model they used to develop the software. Although we realize they have to have some sort of fee model, to be charged a fee for charitable donations is hard to accept, .

Capterra loader

Active Net from YMCA program director

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the easy interface. It is user friendly and intuitive. There are many functions and many ways to get what you need done.

Cons: There is no "shopping cart" to register for an activity and let them pay later. You can do a payment plan but not a save for later type.

Overall: It is great for Ymca use. We use it for membership, programs and childcare. I can use apps and online features to make it easy to check children in and out and parents love the ease of the website for online payments, registration and account viewing.

Vendor Response

by ACTIVE Network on October 26, 2018

Thank you for taking the time to give us a review, Chelsea, it's great to hear ACTIVE Net has worked out so well for your YMCA. We really appreciate the 5-stars!

Activenet Endorsement

Oct 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What is there not to like - easy to learn, has programming, scheduling, etc. Love the fact that the trainer site is 99.9% of the real site (does not process payments) so easy to try things on before using main site.

Cons: Nothing. It does everything we need it to do.

Overall: I have been with Activenet for 6 years. I have demonstrated the site to 4 different organizations.

Vendor Response

by ACTIVE Network on October 23, 2018

Thank you for your review Bryan, it's great to hear that ACTIVE Net has been able to cover every need you've had! We really appreciate the 5 star review.

My experience with Active Net overall has been positive. Any snag was always resolved pretty quickly

Sep 26, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about this software is that it takes care of everything my business needs. There's nothing lacking. And once I learned the basics, learning how to search or change something is pretty easy. I can figure things out without being "trained" by a more experienced co-worker or user.

Cons: Sometimes the software can be a little convoluted. Trying to change something proved difficult at times.

Vendor Response

by ACTIVE Network on October 12, 2017

Thank you for the feedback, and we appreciate you as a customer of Active Network where we strive to not only serve our clients but to be their partner as well. We are happy to hear our solutions are helping you run your business with ease.

Working with Active Net

Oct 26, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: From a customer service perspective the team at Active is working with us to address the issues identified as cons. The objective is that the end user experience on the back end is congruent with the end user experience on the front end.

Pros: The business intelligence dashboard is quite robust and provides us with real time data and trends that we are able to act upon.

Cons: The member interface is not user friendly. It is not intuitive and takes the user down virtual rabbit holes that seem to meander without any destination or logic which is quite frustrating and not a good experience.

Recreation Department User

Oct 19, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ability to take registrations online and in person in live time, ease to print rosters for staff, web based and can access at any site on the go.

Cons: Learning curve to use, many steps to complete each function.

Vendor Response

by ACTIVE Network on October 23, 2018

Thank you Kristen for taking the time to give us your feedback!

ACTIVE Net

Aug 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Best tool for your active lifestyles.

Pros: I run everyday and has joined a few marathons last year and this thing right here helped a lot. This tool has a fantastic and easy to use navigation system, awesome features for a race day!

Cons: It is a useful tool for me as an athlete and I couldn't think of anything negative about this software.

Use program for sports team/ community class registrations

Jun 12, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: It is quick and efficient since each activity is assigned a designated code.

The receipts are neat and organized upon printing.

Cons: At times, the program can be really slow to sign in on.

Inputing the activities can be time-consuming and tedious.

Vendor Response

by ACTIVE Network on June 12, 2018

Thank you for your review Alexandria, we especially appreciate the 5 stars for customer support. I've passed along your feedback about how time consuming the platform can be to our product team so they can be aware of your experience. Thanks again for taking the time to give us a review, and for all you to do help keep San Diego active!

ActiveNet

Oct 16, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Versatility and lots of customizable options for activity setup.

Cons: Not easy to import/export or run certain reports to get info. Extremely difficult to customize report for your needs.

Overall: Mostly positive. There is a lot of power in this product but can be difficult to figure out.

Vendor Response

by ACTIVE Network on October 18, 2018

Hi Shelley,

Thank you so much for taking the time to leave your feedback, and our apologies for the frustrations you've had with the reporting functionality. If you run into troubles running reports again, you can always turn to the online help center: https://support.activenetwork.com/activenet/AN_Tutorials

Good Option For Some

Oct 10, 2017
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Active net is a good option if you are a massive outfit. It can be extremely expensive for small, medium and most large parks and recs, non- profits, etc.

Pros: - Great features such as membership management and online registration -User friendly for parents and staff - Looks good

Cons: - Extremely expensive product, especially after new price increases - Added features cost additional money

We have been looking for an all around management system and finally found one.

Sep 05, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have used several different management systems and finally found one we can settle down with. The staff have been easy to work with and go out of their way to assist with any issue we have needed. Set up was relatively easy considering the functionality of the software.

Cons: Although the Active program is so all encompassing it can be a struggle learning the system to get the most out of it that we expect.

Overall: We are a sport organization with a large membership and have been looking for a management system to assist in the everyday registrations, membership accounts and billing. It is helping us streamline.

Vendor Response

by ACTIVE Network on November 06, 2018

Thank you Jeff for taking the time to review Active Net! We really appreciate the 5 stars!

ACTIVE NET

Oct 03, 2017
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: IF THERE IS ANY OTHER PROGRAM THAT I FEEL NEEDS TO BE UPGRADED, IT IS THIS ONE. CAN BE GREAT BUT NEEDS WORK.

Cons: THIS PROGRAM HAS MANY GLITCHES AND GOES DOWN ALMOST EVERY TIME YOU USE IT WHICH MAKES IT VERY DIFFICULT TO SAVE INFORMATION STORED.

Active network review

Apr 15, 2018
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: 1. The system is reliable in term of network security. 2. Can handle a large volume of concurrent registration. 3. Back-in system is easy to use.

Cons: 1. Back-in system although easy to use, it requires a lot of time to input all data especially if you have a large registration system. 2. Can't handle complex registration system.

Great for Nonprofits!

Sep 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Last year, we were going to hold a 5K as a fundraiser and had no clue on where to start or what to do. From our standpoint, they really fulfilled their promise in helping provide us with the tools to hold a successful 5K. Ultimately, we ended up nixing the idea, but we will use Active Network in the future!

Cons: The main con that we encountered was the fact that the products were not available a la carte. We already used a robust CRM that offered event management, but didn't offer event management that catered towards a 5K. The pricing was outrageous for our needs, but again, we were looking for something a la carte.

Very Active

Mar 04, 2015
5/5
Overall

4.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Active.net provides a great deal of comprehensive information that enables us to consider many different alternatives and to make a more informed final decision.

Cons: We like using Active.net and we use it a lot. I have not heard any complaints but I could poll our employees and ask what they like the least. I'm guessing - nothing.

Recommendations to other buyers: I suggest you try it and I think you will like it depending upon what your needs are and what you hope to achieve by using it.

ACTIVE Net Review

Dec 12, 2016
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: It a great system to allow memberships to be tracked and run reports of information that may non-profits use on a daily basis.

Vendor Response

by ACTIVE Network on December 14, 2016

Kyle, thank you for taking the time to review our software. It¿s great to hear you¿ve been able to get valuable information out of our robust reporting features. Your feedback is integral to our continued development, and if there is anything we can do to make your experience easier, please reach out!

ActiveNet Review

Feb 27, 2015
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2.5 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: Organized program that is easy to read. I use it more during the summer season here than in winter.

Cons: if I knew how to use it better, than just what I know, it might be a little more handy. We use other internal programs that pretty much do the same thing.

Recommendations to other buyers: Get to know how to use all aspects of the program.

CHIEF TECHNOLOGY OFFICER

Feb 27, 2015
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: Customer support, friendly service, on-time delivery, fast response and diversified solutions.

Cons: Expensive, no international support, inadequate tech notes and application engineering not there.

Recommendations to other buyers: Prouct is good if used in North America. No support in Asia, China and third world countries.

satifiedclient

Feb 28, 2015
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3.5 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
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Pros: It is user friendly. It was brought in by a member and was easy to show other peple how to use.

Cons: I really dont have to much say about this matter. It is in use and I don't see a reason to change.

Recommendations to other buyers: Check if there is no other software that is easier to learn and use.

General Review Title

Mar 05, 2015
3/5
Overall

3.5 / 5
Ease of Use

3.5 / 5
Features & Functionality

2 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: Detailed information on receipts and reports. Able to look up information based on various ways.

Cons: The help and the glitches it encounters. It is not the most user friendly system.

Recommendations to other buyers: Speak to others who do similar things on this system and see if it works for them.

Helpful/easy to use

Feb 25, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It's a very simple structure to raise funds for races.

Cons: There is nothing I can think of offhand. Honestly, I like the vendor a great deal.

Recommendations to other buyers: Use ACTIVE Net's extra tools for setting up a personal fundraising page. It will help set you apart from the myriad of other users.

EZ but EXpensive

Mar 04, 2015
4/5
Overall

3.5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of use when product is established and set up.

Cons: Cost and exclusivity. Due to single option availability, they price their services pretty high.

Recommendations to other buyers: Talk with Active, they are beginning to realize they've out priced themselves as new competitors enter the market.

Active.net

Feb 27, 2015
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: It allows me to register for races without extra work. It is easy to use.

Cons: I have never had problems with this vendor. There is nothing else to say about that.

Recommendations to other buyers: If you can use this software easily without having problems, you can evaluate the software.

Good product

Feb 25, 2015
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: Very easy to use. Not confusing to operate. Good support for questions, etc.

Cons: Product can sometimes be slow to respond. No other issues that I can think of.

Recommendations to other buyers: Evaluate the cost of overall implementation, including costs if you need IT support.

Active Net

Feb 28, 2015
5/5
Overall

4.5 / 5
Ease of Use

4 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use in managing organizations. Well designed sites.

Cons: Nothing. All is well with Active Net. I have no issues or concerns.

Recommendations to other buyers: Explore all options to maximize and ensure benefits.