ACTIVE Net

4 / 5 17 reviews

Who Uses This Software?

For Parks and Recreation Agencies, Recreation and Community Centers, YMCAs, YWCAs, Campus Recreation Department, and Non-Profits


Average Ratings

17 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • ACTIVE Network
  • www.activenetwork.com/
  • Founded 1999
  • United States

About ACTIVE Net

Organizations like YMCA's, campus recreation centers, and recreation centers depend on ACTIVE NET software. ACTIVE's membership management software is designed to help you easily input, track and access member data from one centralized system, offering you a complete view of all member activities. Run your membership-related operations efficiently & profitably with a completely scalable solution for large and small businesses.


Spotlight_media_placeholder

ACTIVE Net Features

  • Application Management
  • Association Membership
  • Automatic Renewals
  • Club Membership
  • Committee Management
  • Dues Management
  • Email Marketing
  • Event Management
  • Gym Membership
  • Jobs Board
  • Member Database
  • Member Directory
  • Member Portal
  • Nonprofit Membership
  • Payment Processing
  • Website Management

ACTIVE Net Reviews Recently Reviewed!

Working with Active Net

Oct 26, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Comments: From a customer service perspective the team at Active is working with us to address the issues identified as cons. The objective is that the end user experience on the back end is congruent with the end user experience on the front end.

Pros: The business intelligence dashboard is quite robust and provides us with real time data and trends that we are able to act upon.

Cons: The member interface is not user friendly. It is not intuitive and takes the user down virtual rabbit holes that seem to meander without any destination or logic which is quite frustrating and not a good experience.

Good Option For Some

Oct 10, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: Active net is a good option if you are a massive outfit. It can be extremely expensive for small, medium and most large parks and recs, non- profits, etc.

Pros: - Great features such as membership management and online registration -User friendly for parents and staff - Looks good

Cons: - Extremely expensive product, especially after new price increases - Added features cost additional money

ACTIVE NET

Oct 03, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Comments: IF THERE IS ANY OTHER PROGRAM THAT I FEEL NEEDS TO BE UPGRADED, IT IS THIS ONE. CAN BE GREAT BUT NEEDS WORK.

Cons: THIS PROGRAM HAS MANY GLITCHES AND GOES DOWN ALMOST EVERY TIME YOU USE IT WHICH MAKES IT VERY DIFFICULT TO SAVE INFORMATION STORED.

My experience with Active Net overall has been positive. Any snag was always resolved pretty quickly

Sep 26, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: What I like most about this software is that it takes care of everything my business needs. There's nothing lacking. And once I learned the basics, learning how to search or change something is pretty easy. I can figure things out without being "trained" by a more experienced co-worker or user.

Cons: Sometimes the software can be a little convoluted. Trying to change something proved difficult at times.

Vendor Response

by ACTIVE Network on October 12, 2017

Thank you for the feedback, and we appreciate you as a customer of Active Network where we strive to not only serve our clients but to be their partner as well. We are happy to hear our solutions are helping you run your business with ease.

We have been looking for an all around management system and finally found one.

Sep 05, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We have used several different management systems and finally found one we can settle down with. The staff have been easy to work with and go out of their way to assist with any issue we have needed. Set up was relatively easy considering the functionality of the software.

Cons: Although the Active program is so all encompassing it can be a struggle learning the system to get the most out of it that we expect.

Overall: We are a sport organization with a large membership and have been looking for a management system to assist in the everyday registrations, membership accounts and billing. It is helping us streamline.

Lots of functionality - is it the right fit for your purpose?

Jul 13, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Comments: If your organization needs to handle complex registrations, events like conferences and the like, it's probably one of the most full-featured out there. However, they way it defaults doesn't really apply broadly to other uses, so setup gets difficult, and sometimes you just have to workaround or accept something that doesn't quite do what you want the way you want it. Still, for smaller organizations, it's a good value for the cost. Their fee structure is fair, and lower than most.

Pros: Easier to use queries and data reports--they have really worked to make the user experience better in last several years. Abundant tutorials, many are pretty good, some are redundant or not that informative. Fulfills its main purpose well and offers functionality to handle rather complex organizational needs.

Cons: For our needs to track interactions with our constituents, the system required a lot of workarounds outside of conference management. Membership reports were difficult to set up to get the information needed. Setup is difficult and complex in general, particularly if your organization doesn't quite fit the model they used to develop the software. Although we realize they have to have some sort of fee model, to be charged a fee for charitable donations is hard to accept, .

ACTIVE Net Review

Dec 12, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: It a great system to allow memberships to be tracked and run reports of information that may non-profits use on a daily basis.

Vendor Response

by ACTIVE Network on December 14, 2016

Kyle, thank you for taking the time to review our software. It¿s great to hear you¿ve been able to get valuable information out of our robust reporting features. Your feedback is integral to our continued development, and if there is anything we can do to make your experience easier, please reach out!

General Review Title

Mar 05, 2015
3/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Detailed information on receipts and reports. Able to look up information based on various ways.

Cons: The help and the glitches it encounters. It is not the most user friendly system.

Recommendations to other buyers: Speak to others who do similar things on this system and see if it works for them.

Very Active

Mar 04, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Active.net provides a great deal of comprehensive information that enables us to consider many different alternatives and to make a more informed final decision.

Cons: We like using Active.net and we use it a lot. I have not heard any complaints but I could poll our employees and ask what they like the least. I'm guessing - nothing.

Recommendations to other buyers: I suggest you try it and I think you will like it depending upon what your needs are and what you hope to achieve by using it.

EZ but EXpensive

Mar 04, 2015
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use when product is established and set up.

Cons: Cost and exclusivity. Due to single option availability, they price their services pretty high.

Recommendations to other buyers: Talk with Active, they are beginning to realize they've out priced themselves as new competitors enter the market.

Active Net

Feb 28, 2015
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use in managing organizations. Well designed sites.

Cons: Nothing. All is well with Active Net. I have no issues or concerns.

Recommendations to other buyers: Explore all options to maximize and ensure benefits.

satifiedclient

Feb 28, 2015
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: It is user friendly. It was brought in by a member and was easy to show other peple how to use.

Cons: I really dont have to much say about this matter. It is in use and I don't see a reason to change.

Recommendations to other buyers: Check if there is no other software that is easier to learn and use.

CHIEF TECHNOLOGY OFFICER

Feb 27, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Customer support, friendly service, on-time delivery, fast response and diversified solutions.

Cons: Expensive, no international support, inadequate tech notes and application engineering not there.

Recommendations to other buyers: Prouct is good if used in North America. No support in Asia, China and third world countries.

Active.net

Feb 27, 2015
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It allows me to register for races without extra work. It is easy to use.

Cons: I have never had problems with this vendor. There is nothing else to say about that.

Recommendations to other buyers: If you can use this software easily without having problems, you can evaluate the software.

ActiveNet Review

Feb 27, 2015
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2.5 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Organized program that is easy to read. I use it more during the summer season here than in winter.

Cons: if I knew how to use it better, than just what I know, it might be a little more handy. We use other internal programs that pretty much do the same thing.

Recommendations to other buyers: Get to know how to use all aspects of the program.

Helpful/easy to use

Feb 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's a very simple structure to raise funds for races.

Cons: There is nothing I can think of offhand. Honestly, I like the vendor a great deal.

Recommendations to other buyers: Use ACTIVE Net's extra tools for setting up a personal fundraising page. It will help set you apart from the myriad of other users.

Good product

Feb 25, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to use. Not confusing to operate. Good support for questions, etc.

Cons: Product can sometimes be slow to respond. No other issues that I can think of.

Recommendations to other buyers: Evaluate the cost of overall implementation, including costs if you need IT support.