---
title: "Vonage Business Communications Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about Vonage Business Communications Software - reviews, pricing plans, popular comparisons to other Telephony products and more."
source_url: "https://www.capterra.com/p/159047/Vonage-Business/"
page_type: "product"
language: "en"
---

# 

 Vonage Business Communications Software Review 2026: Features, Integrations, Pros & Cons

Last updated on August 26, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Vonage Business Communications

## What is Vonage Business Communications?

The cost-effective, business platform offers a plug-and-play service that runs on your high-speed internet. You get 40+ business-critical features, mobile integration, and built-in collaboration tools with Amazon Chime Pro. Activation is easy, no onsite installation is required, and month-to-month contracts are available. And the service is backed by a full team of Vonage Business service and technical professionals.

## What is Vonage Business Communications used for?

[Telephony](https://www.capterra.com/telephony-software/)[VoIP](https://www.capterra.com/voip-software/)[Call Center](https://www.capterra.com/call-center-software/)

Recognitions

Shortlist

Top alternative

Featured

Overall rating

Based on 321 user reviews

Reviews sentiment

Positive

74%

Neutral

17%

Negative

9%

Pros & cons

Intuitive navigation and setup

Comprehensive business communication tools

Unreliable call handling features

Frequent technical glitches and crashes

Starting price

$19.99

Other, Per Month

Free trial  
available

Includes Free Version

Capterra Shortlist charts the highest-rated and most popular products...

-   Call Center / 2026
-   Video Conferencing / 2025

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Vonage Business Communications?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.vonage.com/&name=Vonage Business Communications)

Rating Breakdown

4.0

+−

Features4.0

Value for Money3.8

Ease of Use4.1

Customer Service3.7

Rating Breakdown

4.0

Features4.0

Value for Money3.8

Ease of Use4.1

Customer Service3.7

## Vonage Business Communications Reviewers Verdict

Updated August 2026

AI summary

-   Vonage Business Communications suits small and midsize businesses seeking unified calling and messaging across teams.
-   Its main advantage is ease of use, with a user-friendly interface and straightforward navigation that most reviewers highlight.
-   It helps teams manage calls, texts, and admin tasks from one place, supporting mobile work and reducing missed communications.
-   Buyers may need to accept some trade-offs with occasional technical disruptions, SMS reliability issues, and slower support response times.
-   It fits businesses prioritizing accessible communication tools, but may fall short for those needing flawless uptime or advanced SMS handling.

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Vonage Business Communications

4.0 (321)

VS.

[4.7 (885)](https://www.capterra.com/p/169627/RingOver/reviews/)

Starting Price

$19.99

Other, Per Month

Starting Price

$29

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.1 (321)

Ease Of Use

4.8 (885)

Value For Money

3.8 (241)

Value For Money

4.5 (796)

Customer Service

3.7 (255)

Customer Service

4.6 (816)

## Vonage Business Communications alternatives

[4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/)

Starting price

$350.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

88%

of reviewers

rated it above 4 stars

[4.1 (225)](https://www.capterra.com/p/157853/JustCall/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

80%

of reviewers

rated it above 4 stars

[4.2 (465)](https://www.capterra.com/p/184709/Aircall/reviews/)

Starting price

$40.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

83%

of reviewers

rated it above 4 stars

[4.2 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/)

Starting price

$27.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

82%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/159047/Vonage-Business/alternatives/)

## FAQs about Vonage Business Communications

Overview

### What problems does Vonage Business Communications solve?

Vonage Business Communications solves fragmented business calling, missed customer inquiries, and rigid office-only phone setups by unifying calls, texting, voicemail, conferencing, and routing across desktop and mobile devices. Small businesses, sales teams, recruiters, call centers, and remote or hybrid staff benefit most from easier setup, call handling, reporting, and international reach.

Answer based on 153 reviews

Overview

### Which roles and teams benefit most from Vonage Business Communications?

Vonage Business Communications is most used by business owners, office managers, and executives who need reliable calling, texting, and team coordination across locations. Sales, recruiting, and client-facing teams use it to manage high call volumes and follow-ups, while legal and IT staff support responsive client service, call routing, and system administration.

Answer based on 317 reviews

Overview

### What company size and industries is Vonage Business Communications built for?

Vonage Business Communications is built mainly for small businesses, which make up 78% of reviewers, with hospital and health care the top industry at 10%. It also serves midsize businesses at 17% and enterprises at 5%, with staffing and recruiting at 8% and information technology and services at 7%.

Answer based on 321 reviews

Features and Usability

### What are the key features of Vonage Business Communications?

Vonage Business Communications includes core VoIP and call management features like call routing, call transfer, call recording, and call queues. Reviewers also highlight mobile and desktop apps for multi-device access, SMS texting, voicemail transcription with email delivery, and the admin dashboard. Differentiators include auto-attendant, local numbers, and CRM integrations.

Answer based on 184 reviews

Pricing

### How much does it cost and what fees or limitations are included?

Vonage Business Communications starts at $19.99 per month for the Mobile plan, with Premium at 29.99 and Advanced at 39.99 per line; pricing per line drops with more company numbers. A free version and free trial are available. Reviewers often call it cost-effective, though some say higher tiers and extra services raise costs.

Answer based on 81 reviews

Integrations

### Which third-party tools and platforms does Vonage Business Communications integrate with?

Vonage Business Communications integrates with CEIPAL ATS, Microsoft Teams, Slack, Salesforce Sales Cloud, Google Workspace, Microsoft Outlook, Google Contacts, and QuickBooks Online Advanced. The integrations span communication, CRM, recruiting, and contact management, with reviewer mentions centered on CEIPAL ATS, Teams, Slack, and Salesforce.

Answer based on 28 reviews

Getting Started and Support

### What training and onboarding options does Vonage Business Communications offer?

Vonage Business Communications provides live online sessions, webinars, and documentation to help teams get started. Live online sessions and webinars can support guided instruction, while documentation offers written reference material for self-paced setup and later review of product features and procedures.

Answer based on 6 reviews

Getting Started and Support

### What customer support options does Vonage Business Communications offer, and how do users rate the experience?

Vonage Business Communications offers email/help desk, FAQ/forum, phone support, 24/7 live representatives, and chat. User experience with support is mixed: many describe helpful technicians, real people on calls, and prompt resolutions, while others report long waits, inconsistent follow-through, difficulty reaching the right team, and frustrating billing or cancellation help.

Answer based on 48 reviews

Phone support

### How good is Vonage Business Communications phone support?

Vonage Business Communications handles basic phone service and cross-device calling well, but phone support gets mixed feedback. Small business teams and remote staff often find setup, call management, and mobile access helpful, while some customers describe slow troubleshooting, inconsistent issue resolution, and frustrating service during outages or account changes.

Answer based on 184 reviews

## Who uses Vonage Business Communications?

Based on Capterra reviews from the past 6 years

Talk to a software expert

to get a free software list  
tailored to your business needs

## Pros and Cons

Intuitive navigation and setup

92% positive reviews out of 40

Most reviewers find ease of use important, highlighting straightforward navigation, minimal training, and quick setup.

Unreliable call handling features

43% negative reviews out of 81

Some reviewers report call management issues, including lag, missed calls, and inconsistent notifications affecting business.

Comprehensive business communication tools

81% positive reviews out of 26

Most reviewers appreciate communication features, noting reliable calls, messaging, and seamless collaboration across teams.

Jacquie S.

Office Manager, 2 - 10 employees.

"Vonage was good for communication outside of the office with one main inbox"

Frequent technical glitches and crashes

69% negative reviews out of 35

Some reviewers indicate recurring bugs, app crashes, and unresolved technical problems disrupt regular software use.

Simple and reliable interface design

84% positive reviews out of 25

Most reviewers describe the user interface as clear, intuitive, and easy to operate for daily tasks.

Isaac D.

Load Management Supervisor, 501 - 1,000 employees.

"There are a few areas where the interface could be improved, but in terms of functionality and reliability, it gets the job done well."

## Features

AI summary

Based on 2,206 Telephony reviews

Capterra reviewers point to these as the top features buyers look for in telephony software:

-   **VoIP Connection** (**55%** of reviewers rated this feature as critical)
-   **Call Routing** (**44%**)
-   **Call Monitoring** (**38%**)

Vonage Business Communications supports all three of the features reviewers rank highest: **VoIP Connection**, **Call Routing**, and **Call Monitoring**. Together, these capabilities help businesses manage call quality, direct incoming calls to the right teams faster, and keep visibility into live conversations and agent performance, allowing teams to improve responsiveness and maintain more consistent customer service.

VoIP Connection

3.8 (30)

63.33% of 30 reviewers that rated this feature as important or highly important

Place/receive calls through voice over IP connection

Call Monitoring

4.1 (32)

62.50% of 32 reviewers that rated this feature as important or highly important

Listen to live phone conversations for the purpose of training and assessing agent performance

Call Center Management

4.0 (34)

50.00% of 34 reviewers that rated this feature as important or highly important

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Caller ID

4.2 (20)

50.00% of 20 reviewers that rated this feature as important or highly important

Identify the number and contact information of a caller before answering the phone

Call Recording

4.1 (41)

43.90% of 41 reviewers that rated this feature as important or highly important

Record the audio of phone conversations for quality assurance purposes

Call Routing

3.9 (34)

29.41% of 34 reviewers that rated this feature as important or highly important

Sends voice calls to a specific queue based on predetermined criteria

Vonage Business Communications 38 features

### All Features
- Automatic Call Distribution: Distribute/route/connect calls
- Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.
- Call Conferencing: Facilitate virtual conferences that connect multiple people remotely
- Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details
- Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance
- Call Recording: Record the audio of phone conversations for quality assurance purposes
- Call Routing: Sends voice calls to a specific queue based on predetermined criteria
- Call Scripting: Provide agents with a typical response for common call subject matter
- Call Transfer: Transfers live calls to other agents
- Caller ID: Identify the number and contact information of a caller before answering the phone
- Chat/Messaging: Communicate using direct chat or messages within the system
- Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together
- Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls
- Contact Management: Manage, organize, and store contact information
- CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
- Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics
- File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more
- IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response
- Mobile Access: Access software remotely via mobile devices
- Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user
- Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.
- Multi-User Collaboration: Two-way actions and communication between multiple users in real time
- On-Demand Recording: Record the audio of phone conversations for quality assurance purposes
- Online Voice Transmission: Transmit voice and other information digitally
- Presentation Streaming: Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet
- Private Chat: Send messages to selected individual(s) from the entire audience
- Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed
- Real-Time Chat: Engage in direct, instant messaging with customers, users, etc.
- Recording: Record live video calls to play later
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Screen Sharing: Digitally share screen view with others
- SIP Trunking: Enables the connectivity to send and receive calls over the internet
- Two Way Audio & Video: Presenter can see and hear participants and vice versa.
- Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration
- User Profiles: Profiles of users providing basic information
- Video Conferencing: Connect with meeting participants remotely over video
- Voice Mail: Computer-based system that allows users to send and receive voice messages
- VoIP Connection: Place/receive calls through voice over IP connection

---

Get Advice

We can help you find the software with the features you need.

Features

4.0 (321)

4.0

Based on 321 reviews

## Pricing

Value for money

3.8 (241)

Free Trial

Free Version

[View pricing plan details](https://www.capterra.com/p/159047/Vonage-Business/pricing/)

Mobile

$19.99

Other,Per Month

It includes:

-   Mobile and Desktop Apps
-   Unlimited Calls and SMS
-   Unlimited Team Messaging
-   Vonage App Center

Premium

$29.99

Other,Per Month

It includes:

-   IP Desk Phone Capability
-   Mobile and Desktop Apps
-   Multi-Level Auto Attendant CRM Integration
-   Unlimited Calls and SMS
-   Unlimited Meetings for up to 100
-   Unlimited Team Messaging
-   Vonage App Center

Advanced

$39.99

Other,Per Month

It includes:

-   Call Group
-   Call Recording: on-Demand (15 Hours)
-   IP Desk Phone Capability
-   Mobile and Desktop Apps
-   Multi-Level Auto Attendant CRM Integration
-   Unlimited Calls and SMS
-   Unlimited Meetings for up to 100
-   Unlimited Team Messaging
-   Visual Voicemail
-   Vonage App Center

Value for money

3.8 (241)

3.8

Based on 241 reviews

## Integrations

[

Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[

Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[

QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[

Google Contacts](https://www.capterra.com/p/203196/Google-Contacts/)[

Method CRM](https://www.capterra.com/p/130389/Method-CRM/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

3.7 (255)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.7 (255)

3.7

Based on 255 reviews

## User reviews

Overall rating

4.0

Based on 321 reviews

Filter by rating

5(141)

4(94)

3(58)

2(10)

1(18)

Mentioned topic

Sorted by most recent

MW

Melissa W.

Hospital Administrator

Veterinary

### "Vonage is mediocre at best"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

1/10

June 27, 2026

I'd say our experience was lacking at best, we didn't have adequate support and had many dropped calls.

Pros

As a voip phone system, the basic principle is calling over internet & for that Vonage is mostly successful.

Cons

We had a lot of issues with dropped calls and the fees were very high in comparison to competitors. Additionally, we could never reach our support Specialist.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DF

DONALD F.

AGENCY PRODUCER

Insurance

### "WORST BUSINESS COMMUNICATION SERVICE"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

July 7, 2025

Pros

“Not positive at all. We have lost significant business and income because of this service. We cannot receive incoming calls to our business, and incoming calls account for over 95% of our revenue. This failure has cost us valuable clients and opportunities. Poor communication and lack of reliable support have only made things worse. I would never recommend this service to anyone.”

Cons

“Extremely negative experience.Incoming calls account for over 95% of our revenue, yet we cannot receive them — all inbound calls automatically go to voicemail and never ring into the office. From the beginning, there was no helpful setup or tech support. The person in charge of our setup from Vonage could not troubleshoot even basic issues and constantly had to escalate to the next level for resolution. Even after more than two weeks, we still have major unresolved problems. The equipment we were sold isn’t even on the active items list to properly set up or troubleshoot. We deal with hardphone and softphone issues daily, with no consistent or reliable help from Vonage customer service. This service has cost us clients and income and created daily headaches.”

Switched from

[Business VoiceEdge](https://www.capterra.com/p/163406/Business-VoiceEdge/)

FOR A BETTER COMMUNICATION SERVICE THAT INTREGRATES WITH OUR CRM

Alternatives considered

[RingCentral Engage Digital](https://www.capterra.com/p/173380/Dimelo-Digital-platform/)

Reasons for choosing Vonage Business Communications

IT WAS SUPPOSED TO BE THE ONLY SYSTEM THAT WORKS WITH EZLYNX

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

ID

Isaac D.

Load Management Supervisor

Import and Export

### "Reliable Business Communication with Room for Improvement"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

June 25, 2025

Overall, Vonage has been a reliable solution for our business communication needs. Once we got everything set up the way we wanted, it’s been smooth sailing. We rarely have dropped calls, and the mobile app makes it easy to stay connected when we’re on the go. There are a few areas where the interface could be improved, but in terms of functionality and reliability, it gets the job done well.

Pros

The call quality is consistently clear, and I like that it’s easy to use across devices—whether I’m on my desktop or mobile, everything syncs pretty seamlessly. The ability to customize call flows and set up auto-attendants is super helpful for our small team. I also appreciate the integrations with other tools like Salesforce and Slack.

Cons

The admin interface can feel a bit clunky at times, especially when you’re trying to make more advanced changes to call routing or voicemail settings. It’s not always intuitive, so there’s a learning curve if you’re not super technical. Also, support response times could be faster.

Switched from

[Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)

The quality of Vonage is superior than Dialpad

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

BW

Bailey W.

Director of Recrutiment

Hospital & Health Care

### "Success with Vonage"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 12, 2025

Having Vonage as a part of our daily routine really has improved our overall efficiency.

Pros

We love that we can assign the phone number for an individual and have them set up right for the start of their employment. We also appreciate the call quality and the mobile app as it makes everything far more efficient.

Cons

It took us a while to figure out the setup of each individual number but once we learned the process it became like second nature in getting them setup!

Switched from

[Google Voice](https://www.capterra.com/p/210592/Voice/)

Google Voice has certain restrictions that were not worth the overall cost

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AY

Aaron Y.

Director of IT

Recreational Facilities and Services

### "Outstanding call center solution."

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

April 10, 2025

Vonage has worked well for our call center and as an internal messaging app. It is easy to set and modify call groups. We are able to track reports of calls in and out as well as create virtual extensions to include external numbers within our group. The administration panel is far more intuitive than our previous provider. The phone system has been extremely reliable over the last few years as well.

Pros

The set up of accounts and administration of the system is very straightforward. We can onboard someone and minutes and have them in a call group. We can also make changes in an emergency quickly and efficiently.

Cons

There are occasional issues with the app either not sending messages or crashing(although this has not happened as much lately). I also do not like that we cannot remove extensions for billing without assistance from support.

Switched from

[OfficeSuite UC](https://www.capterra.com/p/168723/Windstream-OfficeSuite/)

Windstream at the time was very slow to implement admin changes and cumbersome to set up. It was also not as reliable to stay online.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MC

Mellissa C.

Instructor II

Education Management

### "Good for Calls not so much for SMS messages"

2.0

Overall Rating

2.0

2.0

Ease of Use

5.0

5.0

Features

1.0

1.0

Customer Service

4.0

4.0

Likelihood to Recommend

0/10

March 20, 2025

Overall it has been shaky, the sms messaging being down is a bad deal, as I use texts as 99% of my communication to my student, so I am forced to use another app for SMS and Vonage for calls.

Pros

I like that I can use the app on my computer or on my cell phone

Cons

I do not like the fact that the Sms messaging is still having errors and not all of my messages are making it through to the contacts

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DJ

Daniel J.

Sales Development Manager

Logistics and Supply Chain

### "Vonage user friendly interface and reliable softphone app"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

March 11, 2025

Vonage has user user-friendly interface, as a softphone it checks all the boxes for functionality and reliability when needing to implement an app that as an offshore rep I can use for sales.

Pros

The user interface is very nice, and the messaging system it has helps a lot with text messages. As a softphone for an offshore rep, this would be one of my go-to options. As a sales manager, I was able to look up my call recordings and the reps I trained to review their calls.

Cons

I never had any relevant issues with the app itself, maybe the ability to not integrate with SalesLoft was a minor issue for me.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

OB

Olivia B.

Paralegal Assistant

Law Practice

### "Vonage- business calls "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 2, 2025

Pros

I like that we are able to call our clients and have the number show up as our business number, while also having the ability to give out a direct line for them to call.

Cons

The calls drop often and when that happens the app glitches.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AH

Andrea H.

Front Office Supervisor

Medical Practice

### "great product "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 27, 2025

great! the customer service people are awesome

Pros

easy to use, the app is great, can always hear our patients

Cons

anytime we want an additional service there is another cost

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

WL

Whitney L.

Business Owner

Consumer Goods

### "Iffy on this one "

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

2.0

2.0

Likelihood to Recommend

3/10

February 7, 2025

Pros

I like the voicemail features and capabilities to login and use on any device! I also like the ability to pay by bank with account and routing option. It’s easy to change bank accounts if need be without the hassle of plaid and micros.

Cons

Pricing is a little steep and sometimes calls aren’t known about until you have a voicemail email alert.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/159047/Vonage-Business/reviews/)

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