Vonage Business

4 / 5 53 reviews

Who Uses This Software?

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Average Ratings

53 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $19.99/month/user
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
  • Support
    Business Hours

Vendor Details

  • Vonage
  • www.vonage.com/
  • Founded 2001
  • United States

About Vonage Business

Leading business VoIP platform offers a plug-and-play service that runs on your high-speed internet. You get 40+ business-critical features, mobile integration, and built-in collaboration tools with Amazon Chime Pro. Activation is easy, no onsite installation is required, and month-to-month contracts are available. And the service is backed by a full team of Vonage Business service and technical professionals.


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Vonage Business Features

  • Call Parking
  • Call Recording
  • Contact Management
  • Encryption
  • IVR / Voice Recognition
  • Ring Groups
  • SIP Trunking
  • Unified Communications
  • Voice Quality Enhancement

Vonage Business Reviews Recently Reviewed!

Vonage is a decent product unless you need customer service

Nov 09, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Look around, there are competitor business solutions that may be similar in price, but more efficient in customer service.

Pros: easy to set up and use, great experience when you purchase, the equipment arrived quickly and the set up was very easy.

Cons: when you want to disconnect or need technical support, it is nearly impossible to get assistance. They made me jump through hoops just to be able to disconnect. Not a fan

Great VOIP service for small to mid-sized businesses

Nov 07, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: IMHO the user interface for the admin dashboard is by far the easiest to use compared to competitors in this class. Adding an additional line, setting up an IVR, forwarding calls among many features, can easily be executed by a technological layman

A little more expensive than necessary

Oct 12, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
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Comments: It's a good system if you need a powerful package but not as much for small potatoes.

Pros: It has a soft phone and can connect to hard equipment. It was relatively easy to implement. It came with all of the components necessary to connect it.

Cons: The learning curve of this software is pretty steep and it's not always easy to integrate with existing comms.

Good system

Oct 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: They have a lot of good features, more than you really need. It's user friendly, no one in the office had any issues using it.

Cons: After setting it up I had to call customer service 8 times before my fax would work. Each time they told me something different and changed the settings. When I told them I was about to cancel they finally had their expert work on it.

not very happy

Sep 20, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Comments: no

Pros: I like the fact that you can just dial an extension and get in touch with one of your co-workers with out having to call the whole number

Cons: if we have bad weather like rain it will drop calls. If the internet company is having trouble then your phone system will not work.

Vonage is ok

Aug 17, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love that I can access the tool through an app on my Mobil phone. I can receive calls and text messages.

Cons: Figuring out how to set up the system was difficult, and it was also difficult to make changes when necessary.

The best business should have

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Overall a good product for the price

Pros: Easy to use, has good voice quality even in low bandwidth. Mobile app is amazing works on 3g, lte and on WiFi. Messaging features is a good add-on. Configuration is quite easy.

Cons: I didn't find any cons in particular, I've been using both landline and mobile app. Maybe sometimes the app doesn't run in background and can miss a call or so but that's very rare..

Friendly Voice

Jun 30, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very good product and very easy to use. This is something that we are looking for our business. :-)

Cons: Difficult to get to a technical support representative. It takes a while for them to answer my call.

Good, but some stuff needs work

Jun 29, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: The interface was easy to learn, and quite intuitive. The text messaging feature was very helpful with our day to day.

Cons: The instability of the application. There was several occasions, where calls would drop or not even connect at all. There was also some lag when the application was up for a whole day.

Staffing Support

Jun 29, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy product to use on the go and from mobile devices. Zero dropped calls from either the web interface or mobile app

Cons: Front end web can use a design upgrade. End up using the mobile app more than anything else due to that.

A good solution but not a great solution

Jun 27, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I have a decent amount of control over the account from the web portal. It allows me to manage the account with minimal need to contacting there customer support team.

Cons: Quality issues on a large network that they cant resolve, we confirmed Ive done everything on my side that is possible. The other issue is that half the time I call there customer support department I have to tell them how to do there job... very frustrating.

Overall: We've been running our entire phone system through them for years, the outages we experience are due to the large size of our company and the limited control they or we have over the traffic or internet quality between us and them.

Continued to Charge My Card after Porting My Number

Jun 26, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I ported my account to another Vonage account 3 billing cycles ago. I requested Vonage cancel my current account. I have contacted them 4 times now and requested a refund for continuing to charge my saved debit card and told them they no longer have authorization to charge it. It has been 2 months and I am still waiting for a refund. If you are looking for VOIP, I suggest using a service that doesn┬┐t require you to give a card to activate your service.

Pros: N/A

Cons: Charges a saved credit card after service is ported/cancelled.

Good value for the price

Jun 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use and get use to the interface, price per month and month to month billing. easy to set up and don't need a headset.

Cons: call quality is not the best, cracking and popping on the line, calls drop a lot. Customer service is offshore and third party, gets hard to cancel. Don't count on taking your numbers with you.

Easy to Implement, Business-Class VoIP Solution

Jun 07, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of rollout. The network and onboarding team make setting up the system a breeze. The system is of high quality overall and the mobile solutions offered to keep our staff connected whether they're in the office or not.

Cons: If the system has a hiccup, the Customer Service team is quick to respond but slow to help. Their tech support staff seems to have very tertiary knowledge of the system's inner workings and typically have to escalate or research the issue for days before providing a solution.

It is affordable for a small business

Jun 07, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It is Affordable and user friendly I like how I can send an Efax through the email and keep it secure as well.

Cons: Sometimes service gets bad, had to install a separate modem to fix the problem, porting phones to Vonage was a nightmare the process got delayed by 1 month.

One of the best service provider for VOIP services

May 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Vonage Business Solutions is one of the reputed service providers for VOIP requirements, there is a vast array of plans and services to choose from, as per an individual's requirements. Now Vonage may be used from Desktops, Laptops, Tablets, Phablets or smartphones too via mobile app. The customer support is efficient and hence one may not be stuck with an issue for too long. There is transparency in service and charges due to monthly pay-as-you-go business model. I will recommend using Vonage Business Solutions for all these reasons.

Pros: Budget VOIP calling plans worldwide. Easy pay-as-you-go business model. Robust Infrastructure, quick and customer friendly customer support. Versatility to use it with various softphones/hardphones. Good Call Quality, Business Reports Functionality, User-friendly UI. One of the oldest brands among VOIP service providers.

Cons: Vonage should offer more functionality with standard plans. I wish call recording feature was standard for a user, without incurring extra charge every month. Not many cons which I may think of at the moment. I also faced some trouble with their Vonage Business Desktop softphone, after which I switched to X-lite, which runs lag free with Vonage Business Solutions.

Carolyn Currin owner/manger CCs Wireless Connection

Apr 12, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: I would use again if these issues was fixed and a better explanation of how to organize your system dashboard.

Pros: Cost efficient, and phones are good grade. The person I dealt with was very informative and really easy to understand

Cons: With the Portal it is not at all first time user friendly. It was very difficult to understand how to setup your dashboard to work your system. When you tried to get any type of help was told to go to another department. I own a home business and the system had issue as it keep ringing after hours from a 101 or 100 number. This issue was never fixed.

Pretty nice

Feb 24, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Great features for a small business. Can't quite handle large companies with many different systems.

Not impressed

Feb 13, 2017
3/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: There are a lot of cool features, but also a lot of features missing that we need to run our business efficiently.

Pros: The phones themselves are nice, and the price is very competitive.

Cons: Paging feature, call park, support

Easy, Efficient and Inexpensive

Feb 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have been using Vonage for my home phone line for 3 years. I have had no interruption in service. I use this line for a scanner/fax machine as well with no problems. I have saved a lot of money over using Comcast for the same service.

Pros: Cost. Good Service.

Cons: If Internet went out, I would lose service. This has not been an issue in 3 years of use.

Recommendations to other buyers: Call and talk to a representative. If you are not ok with the price, they sometimes have special deals.

Their Business Suite

Feb 01, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: Vonage had a lot of nice features to their suite, however, pricing wasn't the best (especially for a start-up business)

Worked well at the beginning, but switched as we grew

Feb 01, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Comments: As a smaller company, Vonage worked well for us. But as we grew the call quality we received continued to get worse. We would try to work with the support to figure out what was going on but we could never fully resolve the issues.

Sevice level stops when they sign you up

Jan 24, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: I signed up for Vonage for my business telephone after they called and called and called every couple of months for a while. Unfortunately, after they signed me up, that was the end of their calls. Instead of walking me through the setup and installation over the phone, they would send e-mails. I would have to call and wait on hold to actually speak to someone.

Pros: The price of the service is much more affordable than what I used to pay for phone service.

Cons: There are so many things that I'm sure the system does, features and otherwise, but I'm supposed to walk myself through the website to figure things out. I am not that tech savvy and I have other things to do with my time. There is virtually no support once they have you sold.

Phone System Review

Jan 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We have used the current phone system for many months now. It is dependable and reliable enough to meet and exceed our business expectations.

Pros: Dependable

Recommendations to other buyers: It serves our small business needs nicely

Great Product

Jan 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: After reviewing several VOIP phone systems, I found Vonage Business to be the most affordable, flexible and easy to use with great support. It's valued increases as you take advantage of initial programs that offer free phones and/or referrals.

Pros: Reliable, intuitive interface, good support, affordable, and great features.

Cons: No good intercom feature. The feature for intercom is not as expected.

Recommendations to other buyers: Save your company money. Switch to Vonage Business.

Voyage Business VOIP for small office (1-5 lines)

Dec 13, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Our office uses Vonage business VOIP phone system exclusively. Price wise, it is a good value. Customer service and support is outstanding - much better than others, in my experience. It has features that make it seamless to handle business from the office, home, and while traveling. In particular, online access to change phone settings from anywhere, call forwarding, voicemail notification, and emailed transcripts of voicemails. It's very useful to have the voicemail transcripts to place into customer's files. This has all the same features of traditional office phone systems that cost much more and some added bonuses.

Pros: Ease of use, features, price point, customer support

Cons: Some issues with facsimile service on VOIP phones. After using customer support, I believe we've sorted it out.

Recommendations to other buyers: We recommend it!

Vonage Review

Dec 12, 2016
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: Vonage provides what I would consider an average product. When they are up and running they are fine. We have interment problems. Busy signal lights stop working so I can not tell when other workers are on the line. Static and dropped calls are a problem. Support is hit an miss. Some reps will take hold of the problem and get it resolved quickly others kind of dodge the issues. Their prices is middle of the road for this market. I have not had the time to dedicate to changing vendors but I need to look into it. The ones I have looked at don't seem a lot better.

Pros: They were my first attempt at VOIP and helpful during the change over. Having learned much about the environment I know more questions to answer to begin with now.

Cons: Service and support is spotty.

Recommendations to other buyers: Spend as much time as you can learning about VOIP before you pick any vendor.

All in All a Great Software/ Viop Phone System

Dec 06, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: I have been using Vonage for about three years now. I find the software to be fantastic, however I think they could be a little faster on the customer support side of things. There are many great features such as virtual lines, virtual receptionist for both open and closed hours, run and print reports, send voicemails to emails, transfer calls between phones, send calls to your mobile devices and more!

Pros: I love being able to control the entire phone system for all three of our locations from my laptop! I have fixed phone issues while being out of state! You can not get more convenient than that!

Cons: Costumer service is slow! Often times you are placed in a que and you have to wait to be called back. Not very convenient when your business's phones are down. That being said the actual staff is friendly and knowledgeable. I also wish they had some better tutorials for all their features.

Recommendations to other buyers: This is a great phone system for a small to mid sized business that allows you to track your phone usage per site, per user and the it is extreamly easy to add and subtract lines depending on the flow of your business.

Awesome

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: It was so amazing how my business partner and I were able to use this service for our business even though we are in separate countries. It was very easy to use and the customer service offered was exceptional. I would highly recommend this service to everyone especially since the prices are awesome.

Pros: Efficient and effective

Cons: It can be used internationally, however, the service has to initiated from the US or Canada, then you can take it internationally.

Recommendations to other buyers: Ensure when initiating this service you have a contact person within the US or Canada.

You get what you pay for

Nov 29, 2016
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Comments: Vonage gave us decent call quality. It was very entry-level phone service. It would work great some days, not so great other days. If you need phone service for normal business needs, you'll probably be completely satisfied. If your teams are constantly on the phones all day, Vonage may not meet your needs. I'm sure that you can get better service in some areas vs others, too. Our business outgrew Vonage rather quickly.

Pros: Good price. Affordable hardware.

Cons: Call quality wasn't always satisfactory.

Vonage Business Solutions

Nov 17, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I have been using Vonage for almost a year now for my small business. After the headache of the initial setup, everything has been great.

Pros: functionality through website - free phones -

Cons: I have problem with my caller ID going in and out on my outbound calls. Sometimes it comes up with my Business name sometimes it comes up with city and state.

Use it Daily - Great Service and Features

Nov 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: I use Vonage Business Solutions and the Vonage Business Essentials App. Both have been great. There was a slight adjustment to using their technology, but it was quick to pick up, and provides a great foundation for businesses that rely heavily on good phone service. With Business Solutions, the service is good, and the website has some great features to track phone calls, including incoming, outgoing, and internal calls. I've been really pleased. I especially think it is a great service for a sales organization.

Pros: I really like the Vonage Business Essentials app that pairs up so nicely with the Business Solutions package. The accompanying website is great too. With the app, I can send and receive text messages from the app, almost eliminating the need for clients and customers to use my personal cell phone. And it tracks the data (customers called, messages, etc.) used on my cell and reports them on the site. Brilliant!

Cons: There were some initial set up issues, but they were resolved quickly. Now I feel right at home with the product, and it's great.

Recommendations to other buyers: Look into it for a great phone service with good features, functionality, and easy to use tracking functions.

Vonage Business for your business

Nov 08, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Comments: I am overall satisfied with Vonage Business Support- each time I called on the phone I was given a real person to speak with and a case number, to ensure the quality of my "case" the next time I called. As a busy work professional, I found this very valuable. I spoke to an amazing tech after speaking with Vonage Business support. He was able to direct me to exactly what I was looking of in a very short amount of time. My business purchased over 10 lines and the Yealink T46G phones from Vonage. I find these to be incredibly professional phones with a large screen. This is extremely beneficial when I am wearing a headset, on the regular phone, or connected with m work cell.

Pros: In regards to Vonage Business Phone systems, I like most being able to speak with a real person to answer my questions. Help was available any time I called. The help was organized and true- this helped me weed out things I didn't have time for. As a busy professional, this was extremely valuable. Each person I spoke to was able to help me validate my "silly" questions and assist me through the Vonage experience. The Yealink also shows busy field lines, my favorite feature on the phone, so I can see who, in my offices, is on the phone. This saves me time.

Cons: I was disappointing that it took so long to find an associate that could answer my questions. I called three times previous with questions about the phone system, and on the third time I spoke with a very knowledgeable professional who could fully assist me with my system questions. My business has purchased Yealink phones and is disappointing that each phone requires a special Yealink donagle for the "Tested headset list compatible with Yealink IP Phone". While the Plantronics Voyager Legend came with a dongle, we had to order separate dongles for each phone.

Recommendations to other buyers: When considering this product, determine if you want excellent customer service and a great product. The Yealink phones from Vonage and the Vonage Business Solutions seemed difficult to understand in the beginning, however as we spoke with the third gentleman, who was an origional tech, the phone and system became a very comfortable and simple system.

Maybe

Nov 03, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Some issues that hurt the business - gotta have phones! Cost is a bit higher than I like so might be shopping service - would like the features to be a tad easier to navigate and understand exactly what it does...

Cons: would like the features to be a tad easier to navigate and understand exactly what it does...

Recommendations to other buyers: search

Excellent Business phone service, inexpensively

Sep 12, 2016
5/5
Overall
3.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Always available, lots of functionality, low cost - good value!

Cons: We're a small business and don't use many of the features, so the dashboard is a bit overwhelming to use.

Recommendations to other buyers: look at the features and dashboard ... its a bit overwhelming, but has a lot of functionality.

Voyage is a great alternative to land lines

Aug 29, 2016
4/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love that it's completely web based...and easy to use. I was concerned with down time given it's web based but we haven't experienced down time for more than a few mins over the course of several years.

Cons: There's nothing negative that I can really say...if I had to say something call forwarding was little difficult to figure out but once we got it; it was easy.

Recommendations to other buyers: I would recommend that you learn the software...so often individuals don't take the time to completely understand the functionality of the system.

Not a bad VoIP product

Jul 22, 2016
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Customer service is generally easy to get in touch with.

Cons: Weird dropped calls, voice mail not picking up, phone not actually ringing in office or on app when someone is calling.

Recommendations to other buyers: The best thing is to do a trial offer and see how you like it. Overall, it has been affordable and not bad service. The website for changing settings can get a little complicated (call transfers, after hours settings, etc).

i have been very happy with not just the ease of use and works

Jun 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: it has brought our phone system to a level that allows us to give a very professional feel in every call.

Cons: it some times drops calls. that in its self isnt to bad because that dosent happen very often.

Recommendations to other buyers: not much it is very easy to use. and the time im one the phone i dont have any complants.

Vonage - VoIP Phone Simplicity

May 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The Vonage VoIP phones along with the software are easy to learn and use.

Cons: Wait time for support when I have a pressing issue and I don't know how to do something can be frustrating

Recommendations to other buyers: Speak with others who use this program to find out about all the available options

Vonage is very easy to use

May 17, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Easy to use and plans are affordable. Ideal for home use or personal.

Cons: Limited use in control panel or software. It works from home but not really on call centers etc.

Recommendations to other buyers: I think it helps if you can do more on the software like customize ring groups etc.

We have had a great experience since switching from 8x8

Apr 25, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Knowledgeable and very helpful. Knows how to help when I have issues

Cons: Sometimes the wait time can be long and when there are outages down times are long

Recommendations to other buyers: Make sure to know exactly what you are looking for the software to do

A paid alternative to Google voice

Mar 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: Vonage was the first VoIP service I used when starting my virtual school teaching job. Their customer service was great. My calls were very clear and the provided phone was decent quality. I had a very basic plan and it had a lot of coverage for the price.

Cons: Pricing was very frustrating. I could easily call in and haggle my bill to half of what it was. If you are allowing people to pay half price, why not just charge a lower rate to begin with?

Recommendations to other buyers: My recommendation for others evaluating software like this is to make sure you consider all of your options. There are free services out there that provide almost everything Vonage provided to me.

Challenging

Dec 15, 2015
3/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
1.5 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Extremely
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Pros: phones, access to voice mail online, ability to have phone follow me

Cons: dependability - service - I have been having problems with caller ID for 5 years

Recommendations to other buyers: stay patient - work through your issues and do not let the support team try to skate the issues

Vontage Review

Dec 10, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: Like the VoIP system and the ease at which you can begin to use the product

Cons: Phones now very static, very poor reception. Working on upgrading system but it is taking a long time to roll out.

Recommendations to other buyers: Make sure the specs match what you are looking for in a system.

I'm a big fan

Dec 04, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Simplicity and much lower cost than landlines. Vonage let us have big company functionality at a low cost and the product allowed us to work from home and customers never knew.

Cons: Reports are good to start, but it's possible to outgrow them if your business grows large.

Recommendations to other buyers: If you're running a business that's not a call center, definitely take a look at Vonage. If you have a call center and need for deep reporting, think twice.

Property Management Company and Vonage

Dec 02, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Always works, great pricing, easy interface to use (no training required) and amazing US based customer service.

Cons: I forgot my password once and password recovery was difficult.

Recommendations to other buyers: Keep password handy in the case you forget or misplace. Easy to use and highly recommend service

Wine Club manager

Aug 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I love the fact that if we miss a call, I can then hear and read the voicemail that was left. (Reading is awesome because a lot of people mumble and I can read what they mumbled through) I also really like the caller ID for both the calls coming in and also with the voicemail.

Cons: When the server goes down we don't have the ability to make phone calls. (Not really your problem though)

Recommendations to other buyers: Give it a try... as soon as you begin to use it you'll love it.

Overall great service.

Aug 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Vonage is very user-friendly and intuitive. I love the technology to be able to track calls answered/made on graphs. Plus, the ease of call forwarding/redirecting is great.

Cons: It can have inexplicable "bugs" i.e. randomly hanging up on people or bad connections.

Recommendations to other buyers: It is an overall great service for a business. Very easy to use and train people on how it works.

5+ Years with VOIP

Jul 30, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The system is easy to use and relatively maintenance free. When I first started using the system it was a bit glitchy and the voice quality wasn't great, but I have no such complaints anymore. I like the fact that the number travels with me where ever I am.

Cons: The website and smartphone app need some updating and upgrades. The website appears to be based on old code and does not have the level of functionality and ease of use that we would expect from a tech company. The smartphone app, which I use on an android device, well, I just use Skype instead.

Recommendations to other buyers: Overall, this is a good system with good value for the money.

Great features, people and savings. VOiP call quality is what it is.

Jul 24, 2015
5/5
Overall
3.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: We've been with the service since it was Vocalocity and compared to other VOiP telephony providers, their software and support was superior especially when you look at the price. Now there's more parity in the market place but at the time, it was a huge gamechanger for us, since we couldn't afford a traditional PBX. The support team is U.S. based and the call center is in Georgia. They've been nothing but friendly and actually helpful. This is crucial since VOiP is a very advanced, technical type of service.

Cons: VOiP is what it is. It's dependent on both your internet service, the connection to their servers, and their servers themselves. Occasionally their service is down, occasionally the call quality is poor. Sometimes it's on their end, sometimes it's local. You're just not going to have the quality consistency of a regular telephone line. That being said, the features that you get with VOiP balance it out.

Recommendations to other buyers: It depends on what your needs are. If you need a more sophisticated, multi-extension, phone system then VOiP is the way to go in terms of cost and value. Vonage Business Solutions is an industry leader with a full featured platform and a great support team.

Perfectly Adequate

Feb 13, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: It comes at a pretty decent price and it does what it is supposed to. I haven't had many problems.

Cons: Like most things, it has it's glitches here and there, but for the most part it works fine.

Recommendations to other buyers: Go with whatever will give you the least amount of headaches.

My experience with Vonage

Jan 20, 2015
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: I think it's pretty cost effective and does the job. There are a lot of both brick and mortar and online stores that carry it.

Cons: I think you have to put in too much research in getting it set up and understanding the business model.

Recommendations to other buyers: To me, it's the same as many of the options out there. I don't think it's better or worse than any of the other options.

Oct 07, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money