Who Uses This Software?

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Average Ratings

134 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $19.99/month/user
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
  • Support
    Business Hours

Vendor Details

  • Vonage
  • www.vonage.com/
  • Founded 2001
  • United States

About Vonage Business

Leading business VoIP platform offers a plug-and-play service that runs on your high-speed internet. You get 40+ business-critical features, mobile integration, and built-in collaboration tools with Amazon Chime Pro. Activation is easy, no onsite installation is required, and month-to-month contracts are available. And the service is backed by a full team of Vonage Business service and technical professionals.


Vonage Business Features

  • Call Parking
  • Call Recording
  • Contact Management
  • Encryption
  • IVR / Voice Recognition
  • Ring Groups
  • SIP Trunking
  • Unified Communications
  • Voice Quality Enhancement

Vonage Business Reviews Recently Reviewed!


Vonage Business for your business

Nov 08, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Comments: I am overall satisfied with Vonage Business Support- each time I called on the phone I was given a real person to speak with and a case number, to ensure the quality of my "case" the next time I called. As a busy work professional, I found this very valuable. I spoke to an amazing tech after speaking with Vonage Business support. He was able to direct me to exactly what I was looking of in a very short amount of time. My business purchased over 10 lines and the Yealink T46G phones from Vonage. I find these to be incredibly professional phones with a large screen. This is extremely beneficial when I am wearing a headset, on the regular phone, or connected with m work cell.

Pros: In regards to Vonage Business Phone systems, I like most being able to speak with a real person to answer my questions. Help was available any time I called. The help was organized and true- this helped me weed out things I didn't have time for. As a busy professional, this was extremely valuable. Each person I spoke to was able to help me validate my "silly" questions and assist me through the Vonage experience. The Yealink also shows busy field lines, my favorite feature on the phone, so I can see who, in my offices, is on the phone. This saves me time.

Cons: I was disappointing that it took so long to find an associate that could answer my questions. I called three times previous with questions about the phone system, and on the third time I spoke with a very knowledgeable professional who could fully assist me with my system questions. My business has purchased Yealink phones and is disappointing that each phone requires a special Yealink donagle for the "Tested headset list compatible with Yealink IP Phone". While the Plantronics Voyager Legend came with a dongle, we had to order separate dongles for each phone.

Recommendations to other buyers: When considering this product, determine if you want excellent customer service and a great product. The Yealink phones from Vonage and the Vonage Business Solutions seemed difficult to understand in the beginning, however as we spoke with the third gentleman, who was an origional tech, the phone and system became a very comfortable and simple system.

Great IP phones for companies with multiple offices

Mar 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: If you are starting out or if you are an established company, we have found this to be the best option out there. We have tried Xfinity and several others and only found them to be hard to work with and or lack some of the main features that vonage offers.

Pros: There are many pros to the Vonage system. For us we have offices in different states, so when we have patients calling one office and need another we can transfer them as if we were in the same office. There is also the ability to set up a Virtual receptionist so that your company can seem as if it is a much bigger office giving your customers comfort. You can set up a 800 number as well as faxing all in one place. Very user friendly compared to some of the other IP options out there.

Cons: Setting up the system can be a little time consuming, but well worth it once it is complete. As will all IP phone systems you need to have active internet for the phones to work. If you lose internet due to a storm like we have in the past, your phones need to be routed to another phone like your cell phone to receive calls. The positive is that the system allows this to be changed via the app on your phone so this is just a minor bump in the road.

One of the best service provider for VOIP services

May 18, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Vonage Business Solutions is one of the reputed service providers for VOIP requirements, there is a vast array of plans and services to choose from, as per an individual's requirements. Now Vonage may be used from Desktops, Laptops, Tablets, Phablets or smartphones too via mobile app. The customer support is efficient and hence one may not be stuck with an issue for too long. There is transparency in service and charges due to monthly pay-as-you-go business model. I will recommend using Vonage Business Solutions for all these reasons.

Pros: Budget VOIP calling plans worldwide. Easy pay-as-you-go business model. Robust Infrastructure, quick and customer friendly customer support. Versatility to use it with various softphones/hardphones. Good Call Quality, Business Reports Functionality, User-friendly UI. One of the oldest brands among VOIP service providers.

Cons: Vonage should offer more functionality with standard plans. I wish call recording feature was standard for a user, without incurring extra charge every month. Not many cons which I may think of at the moment. I also faced some trouble with their Vonage Business Desktop softphone, after which I switched to X-lite, which runs lag free with Vonage Business Solutions.

Vonage - my view

Oct 23, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Software if very easy to use. My overall experience has been good with the software. Pretty self explanatory when it comes to overall review. Drop down selections and menu boxes are easy to understand.

Cons: Found the online phone function or app a little cumbersome. Still a few bugs to work out. I have tried a couple of times and it eventually will be the right route to go with business and functions. I am a little old school . . like the phone on my desk and answer it like a normal. So maybe its the old dog new trick thing . . . I just will keep trying and hopefully it will be just right soon.

Overall: I have to say . . in the last year, the support has improved tremendously. I think there was a time when mergers and new employees seemed out of touch with the customer but not now. I have been more than pleased with my experience with Vonage lately . . especially call in support. They really do try and figure it out if you have an issue. Nice to see the difference lately! :)

Vonage Business - A business worth to do with

Aug 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1. Easy to understand and work with.

2. Cost Effective plans.

3. Features like SimulRing, Three-Way Calling, Voicemail, and Call Forwarding are very elite and helpful

4. Its feature of VOIP( Voice Over Internet Protocol) has given Vonage more arena to blossom and help its customers.

5. It is available on web as well on phone, hence it has extended accessiblity

6. The extensions available in Vonage helps one to take the call and call anyone, anywhere.

7. Calls, if missed, can be seen as the Vonage team sends an email regarding calls and voicemails, so there is no delay

8. The text message feature helps me to connect with everyone in case, they mis calls or are in bad network area.

Cons: Some times, there is an issue for call drop. But it is minimal and happens due to poor internet connections.

VOIP Phone System Great for Traveling or Working Remotely

Nov 02, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the ease of not having a physical phone that can be a hassle when traveling. We use this in our customer service call center and it allows multiple users to log into a queue and manage calls accordingly. It handles call recordings as well which is great for quality control.

Cons: Their system goes down every now and then, outages that has costs us a few customers. We then have to revert to your mobile phones to make outbound calls which is very inconvenient.

Overall: We have been utilizing their service for over 6 six years and it's a really good value for your money considering everything that you get. If you're looking for ways to reduce costs, switch to VOIP with Vonage Business so you don't have to keep buying expensive desktop phones and headsets.

Great features, people and savings. VOiP call quality is what it is.

Jul 24, 2015
5/5
Overall

3.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: We've been with the service since it was Vocalocity and compared to other VOiP telephony providers, their software and support was superior especially when you look at the price. Now there's more parity in the market place but at the time, it was a huge gamechanger for us, since we couldn't afford a traditional PBX. The support team is U.S. based and the call center is in Georgia. They've been nothing but friendly and actually helpful. This is crucial since VOiP is a very advanced, technical type of service.

Cons: VOiP is what it is. It's dependent on both your internet service, the connection to their servers, and their servers themselves. Occasionally their service is down, occasionally the call quality is poor. Sometimes it's on their end, sometimes it's local. You're just not going to have the quality consistency of a regular telephone line. That being said, the features that you get with VOiP balance it out.

Recommendations to other buyers: It depends on what your needs are. If you need a more sophisticated, multi-extension, phone system then VOiP is the way to go in terms of cost and value. Vonage Business Solutions is an industry leader with a full featured platform and a great support team.

Good system with many features.But lots of small issues that need to be resolved.

Apr 10, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: There are alot of great features with this solution but some are things we dont need and dont use. Just do your research and make sure its something that you actually need and want to pay for. Also make sure you equipment is compatible with there system so you are not hit with unexpected costs to make your system work like it is supposed to.

Pros: Lots of good features that allow me to use my business phone anywhere. Even though there were a lot of problems starting our i was always able to get in tough with customer service quickly.

Cons: Lots of things that need to be set up at the beginning of the process. Had lots of issues to start out with most of which were resolved by changing a firewall out that was not compatible with vonage's system. They knew what firewall I had from the beginning took them a month to realize that is was one that does not play well with Vonage's system.

No complaints- at all

Oct 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I've been using vonage for my business for the past 6 years. I started using them in Canada and liked them so much that they were the first company I thought of when I relocated to the States. I like that they give their customers great introductory offers at the start. Thereafter, the rates are fair from year to year. If you want to keep the same rate, all you have to do is let them know of a better offer you have received elsewhere. I bet you they try to match it just to keep you. I love em. Vonage is here to stay.

Cons: No cons at all. No kidding. Why must I have one? I can't think of one....yet

Continued to Charge My Card after Porting My Number

Jun 26, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: I ported my account to another Vonage account 3 billing cycles ago. I requested Vonage cancel my current account. I have contacted them 4 times now and requested a refund for continuing to charge my saved debit card and told them they no longer have authorization to charge it. It has been 2 months and I am still waiting for a refund. If you are looking for VOIP, I suggest using a service that doesn't require you to give a card to activate your service.

Pros: N/A

Cons: Charges a saved credit card after service is ported/cancelled.

Was great until Vonage Purchased Vocalocity

Jun 25, 2018
3/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Simple phone system with no difficulties getting around a business firewall. The app was useful. The online reporting and user configuration was straight forward

Cons: When Vonage made the purchase of Vocalocity, the quality of the service went downhill. The issues became more apparent after moving the customer service call center out of Atlanta to NY/NJ. The last thing someone wants to hear when their phones have been down for 2+ hours is New York attitude thrown back in your face. The service became so unreliable with so many outages, some for over a day, that we had no choice but to find another provider.

A good solution but not a great solution

Jun 27, 2017
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I have a decent amount of control over the account from the web portal. It allows me to manage the account with minimal need to contacting there customer support team.

Cons: Quality issues on a large network that they cant resolve, we confirmed Ive done everything on my side that is possible. The other issue is that half the time I call there customer support department I have to tell them how to do there job... very frustrating.

Overall: We've been running our entire phone system through them for years, the outages we experience are due to the large size of our company and the limited control they or we have over the traffic or internet quality between us and them.

Vonage Business Solutions IP Phone is Excellent

Nov 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Great IP Phone Product! We highly recommend it!

Pros: We had a Vonage Business Solutions IP Phone for about two years for a home office job and absolutely loved it. The price, incredible! The power and the capabilities also exceptional. This is an incredible solutions for a home office environment phone that is cost efficient and easy to use!

Cons: None! We really liked this phone system. We thought the connection may not be good due to being an IP phone, but we had no issues whatsoever. Thank you!

Vonage is Just Excellent

Jul 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Great to have Vonage.

Pros: I have been using Vonage from last 5 years. Its a great think for International calling. The Vonage Mobile Application also do the similar Job. Vonage call quality are really good and the cost of using Vonage is very less. Call forwarding feature really works well. The voice mail are converted into text and sent on your email id is the best feature i like.

Cons: i didn't really found any cons in Vonage, but the application of Vonage of phone something Lag a lot.

Vonage Business

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This app helps all the people to access their vonage account at home also because many people from India also uses this app mostly recruiting companies. The app has a great UI which attracts the users to use it on daily basis. The great advantage using vongae business app on phone is that we can read the messages if someone texts us because in the office on dialer phones its not possible.

I really Enjoy using Vonage Business which give us great advantage to connect to people sitting abroad from India. It has a great Voice quality(HD Quality) and we can hear it very clearly very easy to use and options are very easy to handle.

Cons: what do i like least about it? Its the issue of voice breaking sometimes i understand that there is network problem but when i have a great network then also i face this issue. The names that appear when we receive the calls is not the name of the person actually calling us. This is the main issue i face.

Nothing Much.

Overall: Great product for connecting the people. Helps us lot in the business. We want to use it in future if the cons above are are solved at least 50%.

Thank you.

Very affordable VoIP solution for small businesses

Jun 30, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: For a new business or a smaller organization, Vonage is a great solution to get a centralized phone system VoIP set up. The app is great too!

Cons: The support can be a hit or miss and if you run into issues you have to deal with it. Although quality is usually great quality, it can also all depend on your overall internet connectivity which makes it hard to diagnose where the issue is if you start experience call drops or bad quality.

VoIP

Mar 27, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Voice quality is adequate.

Pros: The web dashboard is really comprehensive, you can control almost every aspect of the service. If required, advanced features like call queues can be added to the service.

Cons: Reliability has not been their strong point, with outages that have lasted for hours. There is an online health check site for the service where admins can check status of the Vonage cloud. Price points are not among the cheapest.

I love the easiness of using Vonage Business.

Apr 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Voicemails are easy to access when not in the office, they also get sent to the company e-mail if nobody answers. Easy to set up phone numbers through the app on a mobile phone for usage of number during off hours out of the office.

Cons: It can be a little bit pricey for what they offer but it really is a well built voice software so the price is worth it.

Overall: Great communication system in our office with virtually no issues.

We update our phone systems to vonage and love it!

Jan 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love that you can create a virtual assistant and transfer calls around the office. It helps my small business appear very professional to our clients!

Cons: To get good phones it costs quite a bit of money. We got mid grade phones and they work good but I'm not able to use a headset or have Bluetooth capabilities

Overall: We now have multiple phone extensions and we can all be on the phone at the same time without interruption.

Glad we made the switch to Vonage

Jul 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My company recently switched over to Vonage to be our call routing system, and I've personally been a big fan of it. As a vacation rental management company, we need some people to be on call 24/7, some only during the day, some only on certain days during the week, etc. And these people change, week to week, depending on our schedule. It can be pretty confusing, and at first, the Vonage system was not set up specifically to our preferred plan. However, the Vonage support staff was really great in creating a guide for us, and setting up meetings to make sure the system eventually flowed the way we needed it to. Their system is VERY user friendly and intuitive, once you get the hang of it. Everything is clean, the design is sleek, and the customer service is great. What more could you ask for?

Cons: Because the calls come over wifi and do not use cellular, the call quality can sometimes be very spotty. Additionally, as I already mentioned, the flow of Vonage can be difficult to figure out at first.

Vonage is a decent product unless you need customer service

Nov 09, 2017
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Look around, there are competitor business solutions that may be similar in price, but more efficient in customer service.

Pros: easy to set up and use, great experience when you purchase, the equipment arrived quickly and the set up was very easy.

Cons: when you want to disconnect or need technical support, it is nearly impossible to get assistance. They made me jump through hoops just to be able to disconnect. Not a fan

A VoIP Solution for Home-based Workers!

Aug 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Vonage Business saved me and my client hundreds of dollars! I use Vonage to connect with my client, our customers and in all other communication we do as a business. Pricing is affordable for small-medium businesses and to start-up businesses as well. Working homebased had been easier with Vonage. Their customer service is extremely friendly!

Cons: It's good that they offer Voicemail Transcription, but sometimes it's not accurate. I had to listen to the voicemail to verify if the transcripted message was correct or not.

Review for Vonage

Sep 11, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We can excess it from your phone. We do not miss any important calls of the candidates. We can also send a text message to the candidates if they are not reachable. We can also send the voice mail to the candidates. We can also attached files and send to the candidates

Cons: There is no any cons for this software. Its is a good software.

Overall: Overall it is good & ease to access

Use it Daily - Great Service and Features

Nov 17, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: I use Vonage Business Solutions and the Vonage Business Essentials App. Both have been great. There was a slight adjustment to using their technology, but it was quick to pick up, and provides a great foundation for businesses that rely heavily on good phone service. With Business Solutions, the service is good, and the website has some great features to track phone calls, including incoming, outgoing, and internal calls. I've been really pleased. I especially think it is a great service for a sales organization.

Pros: I really like the Vonage Business Essentials app that pairs up so nicely with the Business Solutions package. The accompanying website is great too. With the app, I can send and receive text messages from the app, almost eliminating the need for clients and customers to use my personal cell phone. And it tracks the data (customers called, messages, etc.) used on my cell and reports them on the site. Brilliant!

Cons: There were some initial set up issues, but they were resolved quickly. Now I feel right at home with the product, and it's great.

Recommendations to other buyers: Look into it for a great phone service with good features, functionality, and easy to use tracking functions.

Vonage - have your customers call you anywhere they are

May 03, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The price is great for the calling plans, for the US, it includes a 1000 minutes to all U.S. locations.

Pros: Very good call quality anywhere in the world, excellent customer support and easy interface to configure.

Cons: The Software is not easy to configure if you decide to use an open source solution such as Asterisk. I requires good knowledge for it to get it working 100%.

Reliable VoIP Phone Systems

May 08, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: We used Vonage for 3 years for our small business customer support call center before we were acquired. It was simple to set up and manage. We rarely had issues with our phones. Easy to use and reliable phone systems!

Cons: There was nothing I did not like about Vonage. It worked well for our small business customer support call center.

Vonage Review

Sep 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: WOW !! Vonage the beautiful internet phone so far on the market, high Voice quality low distraction. Cheaper rates and faster connectivity.

Cons: Nothing to say anything as everything is good about it.

Overall: Customer support is very good and the Vonage mobile app lets you text and listen your voice messages. Great work in there team Vonage Good luck !!

Billing Manager

Aug 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of using the system for programming phones, listening to calls, setting up voicemails and entering email addresses.

Cons: The explanation of each part of the system is not always clear. For example, the options do not always explain the outcome - what will actually be affected by selecting an option.

Capterra loader

Amazing way to control a call center, amazing reports and great customer service team in case needed

Jun 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The fact that you can hear call and monitor every operator on the company, its very uhser friendly and it is an amazing way to monitor your

Cons: The only thing that I would change is the fact that the app for your cell doesn't allow your to hear recorded calls or monitor calls.

Overall: Amazing software I love it !

All in All a Great Software/ Viop Phone System

Dec 06, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: I have been using Vonage for about three years now. I find the software to be fantastic, however I think they could be a little faster on the customer support side of things. There are many great features such as virtual lines, virtual receptionist for both open and closed hours, run and print reports, send voicemails to emails, transfer calls between phones, send calls to your mobile devices and more!

Pros: I love being able to control the entire phone system for all three of our locations from my laptop! I have fixed phone issues while being out of state! You can not get more convenient than that!

Cons: Costumer service is slow! Often times you are placed in a que and you have to wait to be called back. Not very convenient when your business's phones are down. That being said the actual staff is friendly and knowledgeable. I also wish they had some better tutorials for all their features.

Recommendations to other buyers: This is a great phone system for a small to mid sized business that allows you to track your phone usage per site, per user and the it is extreamly easy to add and subtract lines depending on the flow of your business.

Great phone system to match today's work enviroment

May 22, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: My company chose this phone system and we are all happy with it. Good choice to keep the communication smooth within a company.

Pros: You can download Vonage onto your computer to make calls directly from your computer. Easily accessible no matter where you are The hardware (phone) is sleek and has neat and useful functionality You can save people's extensions and phone numbers

Cons: If you're on the phone via your computer and the internet goes out, the call may drop. The software itself requires basic training to use its basic functionalities, but you'll need to take time to learn the more advanced functionalities.

Great phone service for our remote offices

Apr 22, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to set up and use, which is important for our remote workers. Good call quality. Easy to set up phone rotations and ringing patterns.

Cons: There really weren't any negatives. We left because we found another service with most of the same features but at significant savings.

The phone generally works as required.

Nov 21, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: The ability to forward calls to various locations has been helpful. This was my first attempt at using VOIP.

Cons: Customer service is lacking. Trying to transfer the number to another carrier is a nightmare. I have not been able to speak with anyone that can assist.

Great VOIP service for small to mid-sized businesses

Nov 07, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: IMHO the user interface for the admin dashboard is by far the easiest to use compared to competitors in this class. Adding an additional line, setting up an IVR, forwarding calls among many features, can easily be executed by a technological layman

The phones were okay for the most part, but there were too many outages that occurred.

Mar 26, 2018
4/5
Overall

1 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: I liked that the phones were simple and easy to use. Also, there was an online portal where I can sign in as an administrator and adjust call flows or make changes to a phone line's settings, which was easy to learn.

Cons: Often times, the phones in our office would just stop working. These outages sometimes lasted days and we would end up having to use our cellphones to continue with our jobs.

Great service for VoIP

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: The ability to get multiple phone lines and use on the same high speed internet we already have at a fraction of the cost.

Cons: Nothing with the service it self but since its tied to the internet sometimes the phone quality is not as good.

Good alternative to traditional phone service

Sep 26, 2018
3/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Mobility is a plus. I am able to operate from a mobile office. The app makes it all super easy. I no longer have to use multiple phones.

Cons: Reception quality relies highly on internet quality and speed. We had to increase our internet to support the number of phones that we had in the office.

Overall: Overall great, especially with recently added features such as conference calling via video and group text.

The best business should have

Jul 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Overall a good product for the price

Pros: Easy to use, has good voice quality even in low bandwidth. Mobile app is amazing works on 3g, lte and on WiFi. Messaging features is a good add-on. Configuration is quite easy.

Cons: I didn't find any cons in particular, I've been using both landline and mobile app. Maybe sometimes the app doesn't run in background and can miss a call or so but that's very rare..

Best VOIP service

Sep 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The voice quality is great without any call drops. Works as good as normal phone with text features available. The iOS and Android App works awesome.

Cons: Not more than 3 people can join the conference on a single line.

Cheapest way to call Abroad!

Apr 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: We are international travelers and we usually top up our phones with international calling but it is expensive. So, we thought of getting vonage phone and then downloading vonage app. Using Vonage app is pretty easy more likely i am using a regular phone. You just need to have a really good internet connection.

Cons: App crashes abruptly but they fixed that problem in their new versions. Also, it doesn't work sometime showing no internet connection whereas internet is always there. Still no Cons as such which will make you think of why i downloaded this app.

This was horrible decision that our company made and we switched to a new company with 1 1/2 years.

Jun 26, 2018
2/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: When the phones actually worked, it made the ease of transferring calls, and taking incoming calls better.

Cons: The customer service is horrible, and the phones most of the time do not work. There was always static on the line, and sometimes we never received calls. Vonage would say it was our internet, but once we switched services we never had the problem again.

Good VOIP Service

Sep 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Voice Quality is very good, it has very minimal call drops, Cost effective.

Cons: can only to 3 person conference at a single line

Overall: Will recommend this for business, as it is cost effective and very easy to use and install.

Good system

Oct 10, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: They have a lot of good features, more than you really need. It's user friendly, no one in the office had any issues using it.

Cons: After setting it up I had to call customer service 8 times before my fax would work. Each time they told me something different and changed the settings. When I told them I was about to cancel they finally had their expert work on it.

Friendly Voice

Jun 30, 2017
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Very good product and very easy to use. This is something that we are looking for our business. :-)

Cons: Difficult to get to a technical support representative. It takes a while for them to answer my call.

Capterra loader

Great

Jul 02, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: -It's very easy to use. Recently the sotfware changed a lot its appearance but it looks even better.

-The costumer service is pretty good

-Friendly looking

-

Cons: -Sometimes it doesn't let me listen to the calls, which is pretty stressing. You have to go to the administrator's account in orther to do so

-It doesn't have too much space

Moving Target

Jun 05, 2018
3/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Comments: Do not go to this company if you will ever have any questions about your service.

Pros: Click to dial is nice to have - a time saver. Can monitor stats of calls online as well as manage your account.

Cons: Terrible customer service - we tried to get a new line set up and they would not disclose any pricing information and each time we called they had a different answer.

5+ Years with VOIP

Jul 30, 2015
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The system is easy to use and relatively maintenance free. When I first started using the system it was a bit glitchy and the voice quality wasn't great, but I have no such complaints anymore. I like the fact that the number travels with me where ever I am.

Cons: The website and smartphone app need some updating and upgrades. The website appears to be based on old code and does not have the level of functionality and ease of use that we would expect from a tech company. The smartphone app, which I use on an android device, well, I just use Skype instead.

Recommendations to other buyers: Overall, this is a good system with good value for the money.

Not sure who still uses this!

Aug 03, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Comments: Depending on your age group and whether you were technology savvy or not you may or may not benefit from the software.

Pros: I mean it works well but yeah it works The Voice clarity is there and it is reliable to contact and communicate with people

Cons: There are so many other free solutions if you are willing to go mobile that it just isn't worth it to me. I don't understand who uses this instead of other mobile solutions.com free with your phones. It just seems like a very old-school experience that I have grown out of and I don't really use anymore.

Great for a small-med sized company and for call routing

Sep 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: This software has helped our office out so much with staying connected and organized. We can easily forward our phones when needed and track all of our lead calls.

Cons: We've had some issues with our account reps in the past but our tech support guy right now is great!

not very happy

Sep 20, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Comments: no

Pros: I like the fact that you can just dial an extension and get in touch with one of your co-workers with out having to call the whole number

Cons: if we have bad weather like rain it will drop calls. If the internet company is having trouble then your phone system will not work.

Have two Vonage lines for work purposes.

Apr 24, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Easy to use right out of the box. All I had to do was set up the box, and plug it in, and everything was working as it should be. Really enjoy the emailed voice mails. No more waiting to get home just to check the voice mail.

Cons: No issues with Vonage. When I first set up my account they assigned my a number that was already in use by another business.. They were very responsive to doing everything they could to fix the problem.

Voyage is a great alternative to land lines

Aug 29, 2016
4/5
Overall

4 / 5
Ease of Use

4.5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I love that it's completely web based...and easy to use. I was concerned with down time given it's web based but we haven't experienced down time for more than a few mins over the course of several years.

Cons: There's nothing negative that I can really say...if I had to say something call forwarding was little difficult to figure out but once we got it; it was easy.

Recommendations to other buyers: I would recommend that you learn the software...so often individuals don't take the time to completely understand the functionality of the system.

Vonage customer service is great

Sep 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Their customer service has always been top notch - get the answers right away, correct what ever needs to fixed. Very helpful.

Cons: Do not have a direct rep, so get someone different each time -

Overall: Never an issue, service is good

Capterra loader

Able to connect VoIP phone system to any internet source

Feb 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, easy to setup. The equipment arrived quickly. Mobile app is incredible, works on lte and WiFi.

Cons: I don't really have any cons. Sometimes it takes a while to get with someone in technical support. But that is rare

Vonage Business - Review

Sep 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Vonage is very good telephone service, voice clarity is really good and it has many useful features like texting.

Cons: The mobile application could be more better.

Overall: Its a great telephone service, i recommend this.

Capterra loader

Vonage provides a lot of flexibility

Apr 24, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: Vonage has been around for a long time and they continue to provide a great service to organizations looking to expand their phone capabilities. It's pretty easy to use and set up.

Cons: Anytime you're dependent on the internet for your phone service your run the risk of dropping calls and obviously no service if something happens to your internet connection

Smart Phone App - Easy but Effective

Jul 26, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use, all extensions in your company, all contacts, everything a clicks and touches away. This is our first app for business comunication and phone app. Works fine in my cellphone and in laptop. Regular and old business phones are a thing of the past, Vonage is here and now, kind a first step to the future

Cons: Messages, and voicemail need a few improvements, I mean, almost perfect, but as I said, almost. The message center and preview is not that Friendly, kind of a type of Whatsapp Copy, but without all the charm of a chat app. But as we use it mostly for voice calling, not a big issue

Overall: Less money than a regular business phone service

Smart App for PC and Mobile

Easy, effective, good quality sound

Vonage Review

Dec 12, 2016
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Comments: Vonage provides what I would consider an average product. When they are up and running they are fine. We have interment problems. Busy signal lights stop working so I can not tell when other workers are on the line. Static and dropped calls are a problem. Support is hit an miss. Some reps will take hold of the problem and get it resolved quickly others kind of dodge the issues. Their prices is middle of the road for this market. I have not had the time to dedicate to changing vendors but I need to look into it. The ones I have looked at don't seem a lot better.

Pros: They were my first attempt at VOIP and helpful during the change over. Having learned much about the environment I know more questions to answer to begin with now.

Cons: Service and support is spotty.

Recommendations to other buyers: Spend as much time as you can learning about VOIP before you pick any vendor.

A paid alternative to Google voice

Mar 05, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Vonage was the first VoIP service I used when starting my virtual school teaching job. Their customer service was great. My calls were very clear and the provided phone was decent quality. I had a very basic plan and it had a lot of coverage for the price.

Cons: Pricing was very frustrating. I could easily call in and haggle my bill to half of what it was. If you are allowing people to pay half price, why not just charge a lower rate to begin with?

Recommendations to other buyers: My recommendation for others evaluating software like this is to make sure you consider all of your options. There are free services out there that provide almost everything Vonage provided to me.

Capterra loader

I've been using Vonage for years and love it!

Apr 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Love being able to get my voicemail via email while I'm on the go. It's also great to be able have my business line simultaneously ring on my cell phone! Makes running a business on the go so much easier.

Cons: Can sometimes have poor call quality, may need to hang up and call back to get a better call. This doesn't happen very often though.

Overall: Access to my business phone on the go!

Wine Club manager

Aug 18, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love the fact that if we miss a call, I can then hear and read the voicemail that was left. (Reading is awesome because a lot of people mumble and I can read what they mumbled through) I also really like the caller ID for both the calls coming in and also with the voicemail.

Cons: When the server goes down we don't have the ability to make phone calls. (Not really your problem though)

Recommendations to other buyers: Give it a try... as soon as you begin to use it you'll love it.

Voyage Business VOIP for small office (1-5 lines)

Dec 13, 2016
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: Our office uses Vonage business VOIP phone system exclusively. Price wise, it is a good value. Customer service and support is outstanding - much better than others, in my experience. It has features that make it seamless to handle business from the office, home, and while traveling. In particular, online access to change phone settings from anywhere, call forwarding, voicemail notification, and emailed transcripts of voicemails. It's very useful to have the voicemail transcripts to place into customer's files. This has all the same features of traditional office phone systems that cost much more and some added bonuses.

Pros: Ease of use, features, price point, customer support

Cons: Some issues with facsimile service on VOIP phones. After using customer support, I believe we've sorted it out.

Recommendations to other buyers: We recommend it!

Vonage Review

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Best to connect end client through call or text.

Easy to connect with client

Cons: Does not find out any debug but I think improve his speed

Vonage for Business

Dec 14, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Call forwarding Use from Mobile or Handset Texting is included on the mobile app, which is nice. Not difficult to set up

Cons: Bad call quality No picture mail I pretty much only use on my cell phone. I sell insurance and need clients to send me documents via text, but theres no picture mail option.

I'm a big fan

Dec 04, 2015
5/5
Overall

4.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Simplicity and much lower cost than landlines. Vonage let us have big company functionality at a low cost and the product allowed us to work from home and customers never knew.

Cons: Reports are good to start, but it's possible to outgrow them if your business grows large.

Recommendations to other buyers: If you're running a business that's not a call center, definitely take a look at Vonage. If you have a call center and need for deep reporting, think twice.

Sevice level stops when they sign you up

Jan 24, 2017
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Comments: I signed up for Vonage for my business telephone after they called and called and called every couple of months for a while. Unfortunately, after they signed me up, that was the end of their calls. Instead of walking me through the setup and installation over the phone, they would send e-mails. I would have to call and wait on hold to actually speak to someone.

Pros: The price of the service is much more affordable than what I used to pay for phone service.

Cons: There are so many things that I'm sure the system does, features and otherwise, but I'm supposed to walk myself through the website to figure things out. I am not that tech savvy and I have other things to do with my time. There is virtually no support once they have you sold.

Capterra loader

Needs some serious updates...

Apr 30, 2018
4/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: The things I like most about Vonage:

- IOS/Android app

- easy setup of office phones

- reasonably priced

- good connectivity and signal

Cons: The things I like least about Vonage:

- No softphone software for anyone running Microsoft 2000 or newer...

- Not consistently updated.

Best Bang For Your Buck

Oct 03, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: I would definitely recommend Vonage and will be a long-term customer.

Pros: Very user-friendly and they have excellent customer service reps that will help you with any questions or problems that you may have. Great way to save money without sacrificing quality.

Cons: Power outages and losing the internet is the only issue that we have. Other than that I have no complaints.

Great Service

Jun 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: easy sign up process and no contracts.

Pros: Easy to use for small and big business. You can easily add lines and extensions at any time as business grows.

Cons: Sometime you have to reset your phone IP with them but no big deal they can easily do it. Other than that no other cons

Not the best. Cuts out a lot and I experience frequent disconnections

Jun 26, 2018
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: Pretty straight forward and It paired right away with my grandstream phone and is easy to open the desktop app for typing an SMS.

Cons: The line drops A LOT and we're always having our phones down. It's definitely a more cost effective option but, you can tell.

It is affordable for a small business

Jun 07, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: It is Affordable and user friendly I like how I can send an Efax through the email and keep it secure as well.

Cons: Sometimes service gets bad, had to install a separate modem to fix the problem, porting phones to Vonage was a nightmare the process got delayed by 1 month.

Vonage Business Solutions

Jul 10, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

Comments: Please DO NOT USE VONAGE

Pros: Nothing good about this service/business phone provider. Horrible reporting, and very poor connection.

Cons: Customer service is terrible worst professional experience. Phone issues for over 6 months. Reporting is not as customize-able

Works good

Nov 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Works good for the price we pay which is half of what we used to pay. I would reccomend to a friend that is on a budget

Cons: Can be spotty and slow at times, but usually it works good. You get what you pay for so dont expect anything crazy.

Not a bad experience at all.

Mar 18, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros:

This service was very handy when we lived in England. It was nice that we could call or family could call us and it rang as a local or regular long distance call at the time. We even hooked up a couple times to use from a hotel.

Cons: Calls were iffy at times, but that was more than likely or internet connection.

Vonage is easy to use.

Jun 07, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to deploy. you can plug and use the phone as long as you have internet connection. you can log anywhere and use the service

Cons: The control Panel can be more user friendly and lack features. Process of porting numbers could be easier

Nice Product

Aug 09, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I would think Vonage would be ok for a software for business but not one of the best when it comes to cloud services clarity of conversation was very clear and crisp.

Cons: Connects are sometimes lost not good to use when it is storming you will lose a connection.

This Vonage system worked easily & great for my work from home job!

Oct 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Simple setup and billing. Actual hardware was delivered as expected and contained simple instructions..

Cons: There was really nothing negative about Vonage. I appreciated their online help content when I needed it.

Good phone service - managing the setup needs a technical degree

Aug 15, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: We love this as our phone provider as it is very cost effective and we have few service interruptions.

Cons: The phone system setup is very hard to use - it feels like you need a technical degree! to set ours up I had to have their support walk me through the whole process. Now I don't touch it.

Capterra loader

voip solution for small businesses

May 29, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: vonage has some great deals from time to time which can help you get the product almost for free. The product has good features to handle calls from all different platfroms. Also it is easy to setup a basic switching functionality to divert calls to the right teams.

Cons: The support team is really bad. They don't answer emails/ online tickets that is one of the biggest gripes with Vonage. Also, the billing process is very opaque random taxes are loaded into your invoices which were never discussed or agreed to.

Overall: If you are mobile first team then seek alternatives.

Used it without a home land line for business for customer service.

Apr 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Simple to set up and a very affordable price to get a phone line at home without the hassle of a traditional phone line.

Cons: I remember having a few issues with billing a few years back but overall I would have to say the experience has been good.

Vonage Has Been Excellent!

Oct 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Vonage has provided us with excellent and clear communications systems for our business. It's been so crucial for us to keep our phone systems clear with clients across the globe and with Vonage we've accomplished just that!

Cons: Initially the fees seemed to be a little bit high but after you really break down what you get for the price, Vonage can't be beat!

Capterra loader

Great softphone software

Sep 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use when calling our customers. Its voicemail interface is easy to use, no matter if you're a veteran or a trainee.

Cons: The only con I have to bring up regarding this system, involves the softphone app you have to download in order to interact with the web browser version. It this app is not up to date, it can mess with your workflow by not allowing you to connect into the system properly.

Overall: Overall, we do like using this app due to its user friendliness, though I am saddened to say, we are looking for other options.

Property Management Company and Vonage

Dec 02, 2015
5/5
Overall

4.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Always works, great pricing, easy interface to use (no training required) and amazing US based customer service.

Cons: I forgot my password once and password recovery was difficult.

Recommendations to other buyers: Keep password handy in the case you forget or misplace. Easy to use and highly recommend service

Easy to Implement, Business-Class VoIP Solution

Jun 07, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of rollout. The network and onboarding team make setting up the system a breeze. The system is of high quality overall and the mobile solutions offered to keep our staff connected whether they're in the office or not.

Cons: If the system has a hiccup, the Customer Service team is quick to respond but slow to help. Their tech support staff seems to have very tertiary knowledge of the system's inner workings and typically have to escalate or research the issue for days before providing a solution.

Excellent Business phone service, inexpensively

Sep 12, 2016
5/5
Overall

3.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Always available, lots of functionality, low cost - good value!

Cons: We're a small business and don't use many of the features, so the dashboard is a bit overwhelming to use.

Recommendations to other buyers: look at the features and dashboard ... its a bit overwhelming, but has a lot of functionality.

Vonage is ok

Aug 17, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love that I can access the tool through an app on my Mobil phone. I can receive calls and text messages.

Cons: Figuring out how to set up the system was difficult, and it was also difficult to make changes when necessary.

Vontage Review

Dec 10, 2015
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: Like the VoIP system and the ease at which you can begin to use the product

Cons: Phones now very static, very poor reception. Working on upgrading system but it is taking a long time to roll out.

Recommendations to other buyers: Make sure the specs match what you are looking for in a system.

Vonage

Sep 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I vonage is great, no more long distance calls.

Cons: No real cons, as long as internet is working, the phones work fine

Reliable, high quality calls with easy setup to scale as your business grows 24/7 customer support .

May 14, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: I like that there aren't any lengthy contracts, just month to month. I like that you can contact anyone virtually anywhere via voice, chat, text messaging or video.

Cons: It's more expensive than other carriers. It also doesn't offer video conferencing and group calling.

Challenging

Dec 15, 2015
3/5
Overall

4.5 / 5
Ease of Use

4 / 5
Features & Functionality

1.5 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: phones, access to voice mail online, ability to have phone follow me

Cons: dependability - service - I have been having problems with caller ID for 5 years

Recommendations to other buyers: stay patient - work through your issues and do not let the support team try to skate the issues

Our company ended up switching to a different platform

Apr 06, 2018
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: Can make phone calls There was a mobile app that allowed you to make phone calls from your work phone number on your cell phone Calls could be forwarded to your cell phone number

Cons: Internet based phone system so we as a company dealt with alot of dropped calls and audio issues Voicemails could not be forwarded to your email to listen to

Not a big fan unfortunately

May 31, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: N/A

Pros: Really the only thing I liked was the fact that you could customize your plan virtually anyway you want or anyway that fits best with your business.

Cons: I gave this a pretty fair shot and never seemed to get good clarity with it. I would call into tech support and go through various troubleshooting issues but they never seems to help. At best I would have a very slight lag in the calls and always seems to have a slight echo which drove me crazy.

Not a bad VoIP product

Jul 22, 2016
4/5
Overall

3.5 / 5
Ease of Use

4 / 5
Features & Functionality

4.5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Customer service is generally easy to get in touch with.

Cons: Weird dropped calls, voice mail not picking up, phone not actually ringing in office or on app when someone is calling.

Recommendations to other buyers: The best thing is to do a trial offer and see how you like it. Overall, it has been affordable and not bad service. The website for changing settings can get a little complicated (call transfers, after hours settings, etc).

Its been alright.

Sep 24, 2018
3/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: So one pro is that you will actually get phone calls, (had that issue with another VOIP)

you can use this as a desktop application or you can you log on to their site.

Cons: I dont like how the phone rings, it rings very loudly over everything. Which i find really annoying,

its also hard to tell if someone else answered the phone.

Overall: again it works so if you need a reliable voip this would be great its just not a bells and whistles type of application .

Great For International Business Comms!

Sep 27, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Vonage has been there for us consistently when we needed it most. I haven't experienced a more consistent provider and will continue to use Vonage!

Cons: The quality is moderate in comparison to Whats App's quality. However, this does so much more so the trade off is worth it!

Awesome

Dec 06, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: It was so amazing how my business partner and I were able to use this service for our business even though we are in separate countries. It was very easy to use and the customer service offered was exceptional. I would highly recommend this service to everyone especially since the prices are awesome.

Pros: Efficient and effective

Cons: It can be used internationally, however, the service has to initiated from the US or Canada, then you can take it internationally.

Recommendations to other buyers: Ensure when initiating this service you have a contact person within the US or Canada.

Vontage was great

Jul 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: This is pretty easy to set up. Since it is virtual it is quite easy to scale to fit growing or changing organization.

Cons: They merged with another company and everything got worse. The main issue was tech support. Any issues became big problems.

You get what you pay for

Nov 29, 2016
3/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Comments: Vonage gave us decent call quality. It was very entry-level phone service. It would work great some days, not so great other days. If you need phone service for normal business needs, you'll probably be completely satisfied. If your teams are constantly on the phones all day, Vonage may not meet your needs. I'm sure that you can get better service in some areas vs others, too. Our business outgrew Vonage rather quickly.

Pros: Good price. Affordable hardware.

Cons: Call quality wasn't always satisfactory.

Customer support is not good

Jul 10, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Cost of the calls makes it cheap so small companies can get started. Easy to port anywhere in the world.

Cons: Customer support is not very good. Setup help is not good either. Need to have technical expertise to be able to set it up.

This system is used in my retail store

Apr 23, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: WiFi calling. No long distance fees. Phones are good quality. Minimal issues with dropped calls due to internet connection. Voicemail forwards to my outlook account.

Cons: Dropped calls. Occasional call quality is less than a standard landline. Digital noise. Initial setup took time. Required tech support to get everything setup correctly. Not an intuitive setup.