# Vonage Business Communications Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Vonage Business Communications the right Telephony solution for you? Explore 321 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159047/Vonage-Business/reviews/ --- Vonage Business Communications 4 (321) [View alternatives](https://www.capterra.com/p/159047/Vonage-Business/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Vonage Business Communications Ease of use 4.1 Customer Service 3.7 ## Pros and Cons in Reviews Intuitive and accessible platform 92% positive reviews out of 40 Most reviewers find ease of use a key benefit, highlighting straightforward navigation and minimal learning curve. Inconsistent call handling experience 43% negative reviews out of 81 Some users describe call management as problematic, citing delays, missed calls, and difficulties with notifications and recordings. Versatile business communication tools 81% positive reviews out of 26 Most reviewers report communication features support multiple channels, improving internal collaboration and external client contact. Jacquie S. Office Manager, 2 - 10 employees. "Vonage was good for communication outside of the office with one main inbox" Frequent technical disruptions 69% negative reviews out of 35 Some users report bugs and issues, including app crashes, glitches, and unresolved technical problems affecting reliability. Streamlined and clear design 84% positive reviews out of 25 Most reviewers describe user interface as visually appealing, simple to operate, and easy for new users. ## Showing most helpful reviews Showing 1-25 of 321 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mirza Abdul Ghafoor B. Associate Recruitment Specialist Staffing and Recruiting Used the software for: 6-12 months ### "If you make heavy calls. Take this !" October 23, 2022 4.0 Overall experience has been very professional in my work space and lead me and my work to so many advancement and progress. . Pros Generally I Liked everything about this software from Calling , recording , making heavy calls to Call conferencing among so many people . It’s accessible on desktop to iOS and android , voice quality of the Call is also very good ! Cons Probably nothing , loved almost everything about this software . I can’t find any replacement of this application or software until and unless it’s alive in the market ! Alternatives considered [Google Voice](https://www.capterra.com/p/210592/Voice/) Reason for choosing Vonage Business Communications Because of the price mostly , google voice was way expensive and had almost same features than vonage bussiness communications has . Review Source ID Isaac D. Load Management Supervisor Import and Export Used the software for: 1-2 years ### "Reliable Business Communication with Room for Improvement" June 25, 2025 5.0 Overall, Vonage has been a reliable solution for our business communication needs. Once we got everything set up the way we wanted, it’s been smooth sailing. We rarely have dropped calls, and the mobile app makes it easy to stay connected when we’re on the go. There are a few areas where the interface could be improved, but in terms of functionality and reliability, it gets the job done well. Pros The call quality is consistently clear, and I like that it’s easy to use across devices—whether I’m on my desktop or mobile, everything syncs pretty seamlessly. The ability to customize call flows and set up auto-attendants is super helpful for our small team. I also appreciate the integrations with other tools like Salesforce and Slack. Cons The admin interface can feel a bit clunky at times, especially when you’re trying to make more advanced changes to call routing or voicemail settings. It’s not always intuitive, so there’s a learning curve if you’re not super technical. Also, support response times could be faster. Switched from [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) The quality of Vonage is superior than Dialpad Review Source MW Melissa W. Hospital Administrator Veterinary Used the software for: 2+ years ### "Vonage is mediocre at best" June 27, 2026 3.0 I'd say our experience was lacking at best, we didn't have adequate support and had many dropped calls. Pros As a voip phone system, the basic principle is calling over internet & for that Vonage is mostly successful. Cons We had a lot of issues with dropped calls and the fees were very high in comparison to competitors. Additionally, we could never reach our support Specialist. Review Source AY Aaron Y. Director of IT Recreational Facilities and Services Used the software for: 2+ years ### "Outstanding call center solution." April 10, 2025 4.0 Vonage has worked well for our call center and as an internal messaging app. It is easy to set and modify call groups. We are able to track reports of calls in and out as well as create virtual extensions to include external numbers within our group. The administration panel is far more intuitive than our previous provider. The phone system has been extremely reliable over the last few years as well. Pros The set up of accounts and administration of the system is very straightforward. We can onboard someone and minutes and have them in a call group. We can also make changes in an emergency quickly and efficiently. Cons There are occasional issues with the app either not sending messages or crashing(although this has not happened as much lately). I also do not like that we cannot remove extensions for billing without assistance from support. Switched from [OfficeSuite UC](https://www.capterra.com/p/168723/Windstream-OfficeSuite/) Windstream at the time was very slow to implement admin changes and cumbersome to set up. It was also not as reliable to stay online. Review Source BW Bailey W. Director of Recrutiment Hospital & Health Care Used the software for: 6-12 months ### "Success with Vonage" May 12, 2025 5.0 Having Vonage as a part of our daily routine really has improved our overall efficiency. Pros We love that we can assign the phone number for an individual and have them set up right for the start of their employment. We also appreciate the call quality and the mobile app as it makes everything far more efficient. Cons It took us a while to figure out the setup of each individual number but once we learned the process it became like second nature in getting them setup! Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/) Google Voice has certain restrictions that were not worth the overall cost Review Source DF DONALD F. AGENCY PRODUCER Insurance Used the software for: Less than 6 months ### "WORST BUSINESS COMMUNICATION SERVICE" July 7, 2025 1.0 Pros “Not positive at all. We have lost significant business and income because of this service. We cannot receive incoming calls to our business, and incoming calls account for over 95% of our revenue. This failure has cost us valuable clients and opportunities. Poor communication and lack of reliable support have only made things worse. I would never recommend this service to anyone.” Cons “Extremely negative experience.Incoming calls account for over 95% of our revenue, yet we cannot receive them — all inbound calls automatically go to voicemail and never ring into the office. From the beginning, there was no helpful setup or tech support. The person in charge of our setup from Vonage could not troubleshoot even basic issues and constantly had to escalate to the next level for resolution. Even after more than two weeks, we still have major unresolved problems. The equipment we were sold isn’t even on the active items list to properly set up or troubleshoot. We deal with hardphone and softphone issues daily, with no consistent or reliable help from Vonage customer service. This service has cost us clients and income and created daily headaches.” Alternatives considered [RingCentral Engage Digital](https://www.capterra.com/p/173380/Dimelo-Digital-platform/) Reason for choosing Vonage Business Communications IT WAS SUPPOSED TO BE THE ONLY SYSTEM THAT WORKS WITH EZLYNX Switched from [Business VoiceEdge](https://www.capterra.com/p/163406/Business-VoiceEdge/) FOR A BETTER COMMUNICATION SERVICE THAT INTREGRATES WITH OUR CRM Review Source Donald F. CEO Design Used the software for: 6-12 months ### "Poor Customer Service" January 18, 2024 3.0 I signed up with Vonage to get better customer service with setup and I did not get it as promised. They charged me for service even after I cancelled. Pros The price wasn't unreasonalble for the services we needed. Cons Customer service was difficult to get. They sent me an office phone that I couldn't use without an ethernet cable. My router is in another room. Later I found a router extender that I could use to connect the phone to the internet, but no one in tech support seemed to know that simple fix. Also they stated that you needed to cancel the auto renewal it needed 60 days advance notice. I did that only to find out that the request doesn't mean that you want them to not automatically charge your credit card for service. Even after I had my number ported out. Set up was not easy for me and I couldn't get good help from them. Their service was inconsistant. My wife and I both had the app on our cell phones but the calls would not always come though on both phones. Switched from [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) Verizon tech support was terrible! I would have to explain my problem to 5 different people before I could get to someone that knew how to resolve my issue. I felt like I was their first customer ever. Review Source MC Mellissa C. Instructor II Education Management Used the software for: 6-12 months ### "Good for Calls not so much for SMS messages" March 20, 2025 2.0 Overall it has been shaky, the sms messaging being down is a bad deal, as I use texts as 99% of my communication to my student, so I am forced to use another app for SMS and Vonage for calls. Pros I like that I can use the app on my computer or on my cell phone Cons I do not like the fact that the Sms messaging is still having errors and not all of my messages are making it through to the contacts Review Source BM Byron M. owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Utterly unreliable and glitchy. Losing customers daily. Entire sales and tech support overseas and apathetic. I'm screaming into the void" December 5, 2024 1.0 I'm actually going to give a chance for someone in a North America team to reach out before I leave a 3000 plus report of my experience of 7 years as a customer paying $150 per month which includes many full outages, intermittent call and sms outages (just nothing comes on our end despite clients trying calls and SMS on their end) and software glitches, and which culminated in a ongoing SMS outage (despite having resolved the campaign registry) resulting in lost clients and a hair pulling two weeks of total unresponsiveness from tech support. I own a courier service and clients sending sms for medication deliveries or flowers for funerals just never got to us. Hundreds of these messages lost. Now, as of 4 days ago, outgoing sms is working but incoming isn't which is obviously the vital communication. Did a little switcharoo. A nightmare. I even have had nightmares. Pros Has good features like call recording and sms (when it's not losing your messages into the void) Cons Regular outages and glitches, tech support (even the escalation teams) totally apathetic, unresponsive and unsympathetic Review Source DJ Daniel J. Sales Development Manager Logistics and Supply Chain Used the software for: 1-2 years ### "Vonage user friendly interface and reliable softphone app" March 11, 2025 5.0 Vonage has user user-friendly interface, as a softphone it checks all the boxes for functionality and reliability when needing to implement an app that as an offshore rep I can use for sales. Pros The user interface is very nice, and the messaging system it has helps a lot with text messages. As a softphone for an offshore rep, this would be one of my go-to options. As a sales manager, I was able to look up my call recordings and the reps I trained to review their calls. Cons I never had any relevant issues with the app itself, maybe the ability to not integrate with SalesLoft was a minor issue for me. Review Source AH Andrea H. Front Office Supervisor Medical Practice Used the software for: 1-2 years ### "great product " February 27, 2025 5.0 great! the customer service people are awesome Pros easy to use, the app is great, can always hear our patients Cons anytime we want an additional service there is another cost Review Source WL Whitney L. Business Owner Consumer Goods Used the software for: Less than 6 months ### "Iffy on this one " February 7, 2025 4.0 Pros I like the voicemail features and capabilities to login and use on any device! I also like the ability to pay by bank with account and routing option. It’s easy to change bank accounts if need be without the hassle of plaid and micros. Cons Pricing is a little steep and sometimes calls aren’t known about until you have a voicemail email alert. Review Source VR Verified Reviewer Director Government Administration Used the software for: 6-12 months ### "Great VoIP option for small businesses" May 5, 2022 5.0 We have had a great experience overall from the sales rep to the buying process to the customer service and install. We'd definitely recommend them to small business who are looking to save a bit of money (at least compared to our traditional alternative). Pros I love the price of this software most of all. This had so many more features than our regular phone service and was cheaper! It's fairly easy to use, has quite a few features, and has worked pretty solidly for us for the 6+ months that we've had it. We don't have plans to change at this point. Cons The only thing I'm a little iffy about was that it wasn't easy to switch our fax line over. We definitely ran into hiccups there, but their customer service team was excellent and we figured it out eventually. Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[AT&T Workforce Manager](https://www.capterra.com/p/161448/AT-T-Workforce-Manager/)[Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/) Reason for choosing Vonage Business Communications Price and options Review Source AC Adam C. COO Construction Used the software for: 2+ years ### "Look elsewhere if considering Vonage (Telesphere)" May 26, 2020 2.0 Was ok, but got constantly overbilled and was horrendous when moving our business elsewhere. Stay away. Pros Basic VOIP software that allowed us to easily have remote agents. In the later years was decently reliable. Cons Support was horrendous. Would take forever to explain to the person what you needed. Would get constantly overbilled and have to spend hours going through the invoice and arguing to get it corrected. Billing was super convoluted. Would take several months to get a credit and our account managers would keep getting switched. Litterarrly had 5 different account managers in an 18 month period and had to start over with each of them on getting overbilled. Finally decided to move onto a different provider and then were told we owed a huge amount for Early Termination. Requested that they go back and review the entire history of overbilling us and they say they only go back 90 days. We stopped fighting with them on the bill each and every month as we were just ready to move on. One of our account managers told us there was no problem cancelling early and wouldnt be a fee. Of course we didnt get that in writing and that account manager no longer works for them. Bottom line, Vonage used to be the leader in VOIP but have been passed up by many other providers. Do yourself a favor and look elsewhere. Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) Review Source EW Eric W. Channel Manager Telecommunications Used the software for: 1-2 years ### "Great UCaaS solution" October 19, 2021 5.0 Compared to other providers I found that Vonage offered the most bang for your buck. Their solution and support has been solid and I find the user portal to be user friendly. Pros The mobility app is a life changer since you can now make and take calls from anywhere in the world and the person calling in would think you are in the office. Cons For smaller customers you are pushed towards using the instant chat as it is not easy to call in for support. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Review Source BO Barbara O. Controller Insurance Used the software for: 2+ years ### "If you want a big name with a big price tag" December 21, 2023 5.0 Overall it was a pleasant experience. We got exactly what we needed at the time nothing more nothing less. We ended up switching and got wayyyyy more for way less and now we could never go back! Pros Our call quality was always crystal clear and never dropped or missed a call. Cons We least like the price point and the long contracts that would auto renew without a notification and even on weekends/ holidays. Review Source DT Darren T. Content Creator Media Production Used the software for: 6-12 months ### "Good service for the price, but your get what you pay for." February 20, 2023 4.0 I was satisfied with Vonage, if you are looking for a business telephone service this is great. Pros Vonage is very cost 3ffective for small businesses on a tight budget. The main features are simple to setup and use. Also loved being able to setup numbers for different countries will answering them all from one place. Cons I found the higher end features complicated to setup and compared to other services Vonage did not like it when my internet was slower than normal causing very poor quality calls. Review Source VK Viraj K. Manager - PM Commercial Real Estate Used the software for: 1-2 years ### "Robust VoIP service that offers attractive features " July 29, 2023 5.0 So far it is getting my work done. I can recommend for cost and reliability if you can see your number marked spam. Pros Features I needCost effective for long term contractsActivating and signing up is easyVoice quality and rich features Cons Call drops in low network bandwidthCross connectionGetting non spam numbers is difficultNumbers are reused multiple times and assigned. Review Source VR Verified Reviewer Compliance Analyst Financial Services Used the software for: 2+ years ### "VOIP Phone System Great for Traveling or Working Remotely" November 2, 2018 4.0 We have been utilizing their service for over 6 six years and it's a really good value for your money considering everything that you get. If you're looking for ways to reduce costs, switch to VOIP with Vonage Business so you don't have to keep buying expensive desktop phones and headsets. Pros I like the ease of not having a physical phone that can be a hassle when traveling. We use this in our customer service call center and it allows multiple users to log into a queue and manage calls accordingly. It handles call recordings as well which is great for quality control. Cons Their system goes down every now and then, outages that has costs us a few customers. We then have to revert to your mobile phones to make outbound calls which is very inconvenient. Review Source TR Tracy R. Program manager Marketing and Advertising Used the software for: 1-2 years ### "Call centers need reliable service" November 12, 2021 2.0 We used Vonage for our call center for a year. The features were great and the price was nice. The service was intermittent at best and not acceptable for daily use. Pros The cost and implementation was outstanding Cons The reliability was not acceptable for our business. Alternatives considered [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) Reason for choosing Vonage Business Communications The cost and features were attractive. Review Source PD Paul D. Director Hospital & Health Care Used the software for: 2+ years ### "Great IP phones for companies with multiple offices" March 27, 2018 5.0 If you are starting out or if you are an established company, we have found this to be the best option out there. We have tried Xfinity and several others and only found them to be hard to work with and or lack some of the main features that vonage offers. Pros There are many pros to the Vonage system. For us we have offices in different states, so when we have patients calling one office and need another we can transfer them as if we were in the same office. There is also the ability to set up a Virtual receptionist so that your company can seem as if it is a much bigger office giving your customers comfort. You can set up a 800 number as well as faxing all in one place. Very user friendly compared to some of the other IP options out there. Cons Setting up the system can be a little time consuming, but well worth it once it is complete. As will all IP phone systems you need to have active internet for the phones to work. If you lose internet due to a storm like we have in the past, your phones need to be routed to another phone like your cell phone to receive calls. The positive is that the system allows this to be changed via the app on your phone so this is just a minor bump in the road. Review Source SM Shelly M. Administrator Hospital & Health Care Used the software for: 2+ years ### "Never miss a call!" January 9, 2023 5.0 Allows my clinicians the ability call patients with business phone from their mobile device. One stop show for managing multiple office phone access and on call from anywhere. Easliy retrieve VM as well as respond via text message. All in one product for managing your phone service. Enables multiple locations to call, transfer and communicate at the push of a button. Pros The mobile app makes it simple to recieve all your work/office calls right on your mobile device. Remote work is seemless with all the functions of your office phone at home. Easily allows 24/7 phone monitoring from anywhere. Cons There are a lot of features that we do not use. Far to many to remember how to use when/if they are used infrequently. Quick guide would be helpful. We may have received something in the beginning but nothing that is left with the phone for new users or that have not gotten lost or damaged. Review Source VR Verified Reviewer Customer Success Manager Used the software for: 2+ years ### "Very affordable VoIP solution for small businesses" July 1, 2018 5.0 Pros For a new business or a smaller organization, Vonage is a great solution to get a centralized phone system VoIP set up. The app is great too! Cons The support can be a hit or miss and if you run into issues you have to deal with it. Although quality is usually great quality, it can also all depend on your overall internet connectivity which makes it hard to diagnose where the issue is if you start experience call drops or bad quality. Review Source PS Paul S. Principal Architecture & Planning Used the software for: 2+ years ### "Mac OS desktop app became unusable" November 4, 2022 1.0 The above problem has persisted for months. I'm ready to ditch Vonage for my entire small business and find a new provider. Pros Until it stopped working, having telephony seamlessly work across devices from the traditional handset phone on my desk, to the desktop app on my laptop to the app on my mobile phone was very convenient. Cons The desktop app on my laptop has stopped working (always crashes immediately after launch) and so I've lost that aspect of functionality. Customer support has been of little help, as they claim that no other users are experiencing this issue, even though I pointed out to them that there are users with the identical complaint on the Vonage tech support site. Review Source VR Verified Reviewer IT Recruiter Human Resources Used the software for: 2+ years ### "Review for Vonage" September 11, 2018 3.0 Overall it is good & ease to access Pros We can excess it from your phone. We do not miss any important calls of the candidates. We can also send a text message to the candidates if they are not reachable. We can also send the voice mail to the candidates. We can also attached files and send to the candidates Cons There is no any cons for this software. Its is a good software. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.