# Page 2 | Vonage Business Communications Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Vonage Business Communications the right Telephony solution for you? Explore 320 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159047/Vonage-Business/reviews --- Vonage Business Communications 4 (320) [View alternatives](https://www.capterra.com/p/159047/Vonage-Business/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Vonage Business Communications ## Showing most helpful reviews Showing 26-50 of 320 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TC Tim C. Instructor Higher Education Used the software for: 6-12 months ### "Vonage Experience" December 30, 2024 3.0 Pros It's good for voice calls and it's convenient for being on your phone and computer. Cons Texting is a very large part of what we do and the text feature has either been removed or just doesn't work any longer. Review Source OB Olivia B. Paralegal Assistant Law Practice Used the software for: 2+ years ### "Vonage- business calls " March 2, 2025 5.0 Pros I like that we are able to call our clients and have the number show up as our business number, while also having the ability to give out a direct line for them to call. Cons The calls drop often and when that happens the app glitches. Review Source GR Gonzalo R. Lead instructor Information Technology and Services Used the software for: 2+ years ### "Need get the sms back " December 9, 2024 5.0 It is great, and I love the app too easy to navigate and be on top of my messages. Pros Very easy to navigate and has an app that I can get on my smart devices. Cons Very Friendly user to manage sms and reply to them. Review Source RB Roy B. Instructor E-Learning Used the software for: 6-12 months ### "Vonage Business" December 11, 2024 3.0 In the beginning it was great, but only have of the capabilities makes it a hinderance in normal work activity Pros The fact that I can call or texted from the app Cons The sms feature has been down for months, having to jump back and forth between apps to call or text Review Source JS Jacquie S. Office Manager Hospital & Health Care Used the software for: 6-12 months ### "Decent App" August 6, 2024 3.0 Pros Vonage was good for communication outside of the office with one main inbox Cons It took a while to connect calls and was also very spotty with coverage Review Source SS Sandra S. Moving Coordinator Transportation/Trucking/Railroad Used the software for: 2+ years ### "My company left Vonage for a dialer - after over a month wish they would switch back" June 6, 2023 5.0 I used Vonage for 2.5 years in Moving, and I felt no "slow season", the ease of it's use through 2 companies kept my income level steady and high. It was easier to reach more customers with the Vonage integration suite using the click to dial feature and texting that was done through my Moving Software. More contacts =more sales=more money with commission only based jobs. Pros The click to dial integration suite that made it so easy to call customers straight from our moving software and send personalized texts. More contact and lead touches = more sales more $$$$ Cons Now that we have switched to a more costly, not easily integrated, auto-dialer that made my sales at 40% booked jobs from data and inbound calls drop down to 1%, NO COMPLAINTS certain businesses are meant for dialers, with my industry, keeping it simple like Vonage does, and ease of use is the way to go. Review Source mN matt N. Product Support Information Technology and Services Used the software for: 1-2 years ### "Not what we were sold … all the hype none of the product" December 27, 2023 2.0 Not good at all we fell for the scam of tell the customer what they want to hear and hope they never use it Pros it had a nice layout in the application Cons everything it never worked, we were told constantly by sales and our pm that we had these features but everytime we tried to use them we had to pay an additional fee for them or even if they existed in vonage Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[Cisco Jabber](https://www.capterra.com/p/212050/Cisco-Jabber/) Reason for choosing Vonage Business Communications we were told and “showed” they had all the features we used and needed and that was not the case Switched from [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) pricing we do alot of sms and dialpad was severely increasing sms Review Source SK Sid K. Project Manager Commercial Real Estate Used the software for: 6-12 months ### "One of the best all-in-one Business phone application" April 27, 2023 4.0 Vonage's services are sufficient for our company's communications requirements, be it direct calls, messaging, conference calls, or even call campaigns. The support is very prompt with their responses and resolutions. Pros The interface is very easy to navigate and neat. Call management and messaging align with the latest design language for such phone systems. The desktop app and mobile app work seamlessly in terms of notifications and call transfer between the devices, Cons The admin portal could be managed better and the categories on the website are a bit confusing to navigate so maybe that could be reordered and renamed to make it easier to reach the desired page. The integrations apps portfolio can also be enhanced by getting more of the popular apps onboard. Switched from [Quo](https://www.capterra.com/p/199031/OpenPhone/) The previous service started getting unreliable and had more frequent server downtime which made it difficult for day to day communication. Review Source JA Jackson A. Assistant Director Philanthropy Used the software for: 2+ years ### "Vonage Review for Call Center" May 3, 2024 4.0 We are still newer to Vonage, but it has been a good transition. They have been in communication with us and try to help us when we need it. Pros It is an easy program for our agents and supervisors to learn and use. Provides a multitude of customizable options that work well with the integration to Salesforce. I enjoy their community hub that allows me as the manager, to be able to keep informed with updates and issues others are seeing, which is great transparency and 100% is a stress reliever to me. Cons Still are some features that are not present yet such as reports that are helpful for nonprofit work and specific metrics within those, clean ways to monitor calls - wish there was a way to customize the page so I can see everything I need while monitoring, and we have had some hiccups here and there with the program, but for the most part have been able to troubleshoot in a timely manner. Review Source VR Verified Reviewer Director Government Administration Used the software for: 6-12 months ### "Great VoIP option for small businesses" May 5, 2022 5.0 We have had a great experience overall from the sales rep to the buying process to the customer service and install. We'd definitely recommend them to small business who are looking to save a bit of money (at least compared to our traditional alternative). Pros I love the price of this software most of all. This had so many more features than our regular phone service and was cheaper! It's fairly easy to use, has quite a few features, and has worked pretty solidly for us for the 6+ months that we've had it. We don't have plans to change at this point. Cons The only thing I'm a little iffy about was that it wasn't easy to switch our fax line over. We definitely ran into hiccups there, but their customer service team was excellent and we figured it out eventually. Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[AT&T Workforce Manager](https://www.capterra.com/p/161448/AT-T-Workforce-Manager/)[Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/) Reason for choosing Vonage Business Communications Price and options Review Source EJ Emmanuel J. Construction Manager Real Estate Used the software for: 6-12 months ### "Vonage is one of the top calling software for any type of company engaged in business communications" May 13, 2023 5.0 Overall, Vonage provides a distinct business calling experience that is unrivaled by any other software in its pricing range. Vonage's benefits and features vastly surpass some of its current flaws. But I strongly advise any company that deals with corporate communication to give Vonage a try, if only for a little time. Pros Vonage's ability to smoothly switch between mobile and PC usage is what I liked best, not to mention how simple and engaging the user experience is. Cons It is inconvenient to be unable to read every text messages received and to have to call the Vonage central user for assistance every time. Vonage may look into this. Switched from [Bria](https://www.capterra.com/p/158718/Bria/) Lack of options in Bria Review Source WB Walter B. Director of Sales Information Technology and Services Used the software for: 6-12 months ### "Definite a must for businesses." August 23, 2023 5.0 Overall, I love using Vonage compared to RingCentral which I used in the past and wasn't too excited about. I would hands down recommend Vonage to clients and prospects Pros Compared to what we were using before it is a big game changer. Cons Honestly, I can't say if there is one. I love using it both on a MacBook and iPhone. Alternatives considered [Switchvox Phone System](https://www.capterra.com/p/159077/Switchvox/) Reason for choosing Vonage Business Communications Vonage was more in line with the features we needed. Review Source AC Adam C. COO Construction Used the software for: 2+ years ### "Look elsewhere if considering Vonage (Telesphere)" May 26, 2020 2.0 Was ok, but got constantly overbilled and was horrendous when moving our business elsewhere. Stay away. Pros Basic VOIP software that allowed us to easily have remote agents. In the later years was decently reliable. Cons Support was horrendous. Would take forever to explain to the person what you needed. Would get constantly overbilled and have to spend hours going through the invoice and arguing to get it corrected. Billing was super convoluted. Would take several months to get a credit and our account managers would keep getting switched. Litterarrly had 5 different account managers in an 18 month period and had to start over with each of them on getting overbilled. Finally decided to move onto a different provider and then were told we owed a huge amount for Early Termination. Requested that they go back and review the entire history of overbilling us and they say they only go back 90 days. We stopped fighting with them on the bill each and every month as we were just ready to move on. One of our account managers told us there was no problem cancelling early and wouldnt be a fee. Of course we didnt get that in writing and that account manager no longer works for them. Bottom line, Vonage used to be the leader in VOIP but have been passed up by many other providers. Do yourself a favor and look elsewhere. Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) Review Source IL Ivan L. Recruitment Specialist Staffing and Recruiting Used the software for: 1-2 years ### "Vonyage is the best VOIP in the market" September 6, 2022 5.0 It is great using Vonage Business Communications. VOIP lets us call the prospect without an interception Pros There are different features in Vonyage . We have integrated it into our ATS which makes our job a lot easier. We can text with a prospect in a real-time basis. There is no lag in our delays in the call.Vonyage is a great tool Cons It sometimes gets glitchy with the new updates but after some time it works fine. Review Source Muteeba N. Recruitment Specialist Outsourcing/Offshoring Used the software for: 1-2 years ### "Feedback for Vonage" December 21, 2022 4.0 My experience with Vonage has been good. No major glitch that i found while working on Vonage. Pros Vonage is user-friendly and can work on even a slow internet connection. We can do screen recordings and send a broadcast message as well. Your own Team Members' contact details are easily available. So anytime you need to call them or find email id's, It's all there for you. Also, we can record calls as well which will help us in quality audit & control. There is also an option to check reports on how many calls you made, received, and the call duration as well. Overall it's a great product! Cons The one thing that I don't like about this product is when it is integrated with any other software like ceipal to make calls. The call logs will not appear on the Vonage call logs. Rest everything is good! Review Source DB David B. CEO Architecture & Planning Used the software for: 6-12 months ### "Vonage good service for the money" February 3, 2024 5.0 I used Vonage for the year before changing to another company who offered me a better price. I never had any issue with the service and it worked and was reliable it was just a little more for the options they offered. Pros I used Vonage for the year before changing to another company who offered me a better price. I never had any issue with the service and it worked and was reliable it was just a little more for the options they offered. Cons Too much money for the options they offer. Some other company offer the same options for less money. Also Getting in touch with support is not as easy as other company's. Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/) Better Support for awhile. After some changed in the company the support people got harder to get in touch with. Review Source VS Vidushi S. Healthcare Recruiter Hospital & Health Care Used the software for: 6-12 months ### "Smart & Reliable" April 19, 2023 4.0 Pros I've been using Vonage from more than 6 months. The interface of the software is easy to use. What I love most about it is it's "Report" feature. It makes working so much fun as one can easily see and analyze their own growth with the help of different charts and graphs. It increases productivity as it induces a sense of accomplishment in an individual. Vonage is actually a smart software as when you copy a sentence with a phone number in it and paste it in the keypad to call, it immediately picks up the phone number eliminating the rest of the sentence. Most communication software fail to do that. So, for me Vonage is one the best Business Communication software. Cons There's almost nothing to not like about Vonage but if there's something that ever bugged me is that it deletes the call history after a certain amount of time, which isn't really bothersome but just in case anyone wants to track a call from a long time ago they won't be able to do that. And it glitches sometimes which could be the network's fault as well. Review Source CL Claudia L. Human Resources Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Calls without hassle" February 15, 2023 4.0 Communication with other staff members is easier. Our teams is located all over the world and sometimes email is not enough. Also, I can call vendors from there not worrying about the cost of the call, its great. Pros Easy to use, perfect for work, communication is much better Cons Mybe it's me, but I cant find a way to set up a ringtone in my laptop Review Source AM Alexandra M. Manager of Portfolio Assets Real Estate Used the software for: 2+ years ### "Great Customer Service!" December 8, 2023 4.0 Relatively good compared to other companies we use for similar services. Customer support is good; reps are pro-active and helpful and will go out of their way to find you a solution. Pros The best thing we have found with Vonage Business Communications is the Customer Service. The reps really do try and help you out and take a pro-active approach which is highly unusual in the telecom industry. Cons Sometimes when you are trying to get information from their billing department, they seem to be unable to provide it. This appears to be more of an operational issue than a personnel issue. Review Source HS Hadi S. Senior recruitment team lead Staffing and Recruiting Used the software for: 2+ years ### "Vonage review" June 11, 2022 5.0 It has been average. The only bad side is SMS integration and support to it. Pros It is very easy to use, good interface and easy to be integrated with other tools. The UI/UX is great. Especially when it comes to texting. Cons Product support. We wanted support for texting and it has been a horrible experience. They have Neximo for the SMS integration and support and the support experience has been horrible. They don't answer the calls or respond timely. Review Source Bill Laurel P. Programmer Computer Software Used the software for: 1-2 years ### "Vonage Business Communications" March 17, 2023 4.0 The setup was quick and easy, and the customer service was excellent. The features are great, with the ability to have multiple lines and have voicemails sent directly to my email. The prices are also very reasonable, and I am very happy with the experience. Pros Vonage Business Communications provides an inexpensive and dependable option for small and medium-sized businesses and organizations. Their business phone system is designed to make managing your communications easier and worry-free. You can get the same features and capabilities of a conventional office phone system at a much lower cost. The product experience is paramount in determining a business's success, so Vonage is devoted to creating the best user experience, starting with the design. Cons I haven't found anything that I don't like yet. Review Source Angela Paez, C. GM Financial Services Used the software for: 2+ years ### "Great product for small companies" April 9, 2020 5.0 Great!!! I definitely recommend this software and even though it might seem a bit more expensive than others in the market, their quality is definitely worth it. Pros It is an amazing product for small companies. It has several useful features that work great for your business needs. Compared to other similar software out there, Vonage is way more reliable for your communication needs. Cons Even though we do love Vonage, sometimes getting in contact with customer service is a bit time consuming and tricky, but once you are connected to a customer service representative, you know you will get the help you need. Reason for choosing Vonage Business Communications Better and more comprehensive features. Much better customer service. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) Weave is a terrible software. Do not recommend at all. Review Source Thomas F. System Engineer Information Services Used the software for: Less than 6 months ### "That is such a rel ief bondage was the first for VOIP" October 19, 2022 5.0 My overall experience with Vonage was okay but unaffordable. I hope they are able to integrate more with third party apps in the future and I might consider trying them again Pros Their call monitoring, call routing and voicemail features were absolutely amazing. Cons The biggest con was the price it kept growing and growing to a point where we had to switch over to a new provider. They were also missing a lot of integration with third party applications Alternatives considered [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[Nextiva](https://www.capterra.com/p/175788/Nextiva/) Review Source RA Robin A. Office Manager Consumer Services Used the software for: 2+ years ### "Vonage Business works very well for our company" January 31, 2020 5.0 Our overall experience has been great. This is our second year using the Vonage business package and we are very happy. Pros We like the ease of adding new lines, adding branch phone, so many reasons we like the company and products. We are a three branch company with drivers all over the place. We can easily transfer calls to our techs on the road, just as if there were in the office. We also like the spam feature, were we can see most calls registered as spam, allowing us to not answer these irritating spam calls. In times when we need to call customer support, Vonage team members are very knowledgeable and helpful. Lastly, we save money with this company, great price for an extra great product and customer service! Cons We cannot pick up a call anywhere in the office by parking the call, we must transfer it. Reason for choosing Vonage Business Communications Vonage pricing was great and we had talked to several other companies we know that made the switch and were happy about their change. Review Source AC Alex C. Director of IT Non-Profit Organization Management Used the software for: 2+ years ### "Can't export contacts; billing is SHADY" September 22, 2022 2.0 can't export contacts / address book. really shady on how to cancel contract. first you have to give notice that you don't want to renew by calling and emailing support or contacting your customer rep. then you have to give another notice (within 30 days) that you want to cancel. so 2 times cancellation? make that clear in your terms and conditions. Pros unified communication all in one app on desktop and mobile. easy to use. Cons users complained of bad call quality and drops. vonage meetings can only hold up to 12. lacking in development and R&D. when service rep changes you don't even know unless you call support. basically support does everything. Switched from [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) pricing, but boy did we pay for it in the end. 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