# Page 3 | Vonage Business Communications Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Vonage Business Communications the right Telephony solution for you? Explore 320 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159047/Vonage-Business/reviews --- Vonage Business Communications 4 (320) [View alternatives](https://www.capterra.com/p/159047/Vonage-Business/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Vonage Business Communications ## Showing most helpful reviews Showing 51-75 of 320 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MY Mark Y. Senior Director of Technical Services Telecommunications Used the software for: 2+ years ### "Vonage Business (Simple Signal) Service & Support" November 9, 2021 3.0 Overall experience was good, their Account Manger went above and beyond, their support was good, their service was okay. Pros Vonage's GUI is relatively intuitive to make basic changes. There are various roles provided that allow different levels of access to make configuration adjustments with the Trunk, DID's, Auto Attendants, forwarding, etc. Cons There were some tools inside of the Vonage Portal that required multiple places to be updated or there were multiple ways to update a setting, and it made difficult to report on customer configurations. Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing Vonage Business Communications Pricing was a major factor to why we chose Simple Signal (Vonage). Review Source BW Bob W. Network engineer Information Technology and Services Used the software for: 1-2 years ### "Great voip phone system " January 24, 2024 5.0 Setting up Vonage is easy and straightforward and the customer service is top tier. Pros Vonage is straightforward and easy to set up they have phenomenal customer service. I have several customers that used Vonage and are absolutely elated about the price and service. Cons I would say my least favorite thing about Vonage would be the mobile application as it tends to crash more than expected if you are not using an iPhone. Review Source Shawn B. IT Architect Computer & Network Security Used the software for: 2+ years ### "Simplify Business with a Simple Business VoIP Phone System" August 5, 2021 5.0 Pros Easy to implement. Easy to manage. Works great, no hitches, glitches, misses. Perfect for a Small or Medium Business. Great value for the money; translate: very inexpensive. Make your small business come across as a big business. Smartphone App works great too. Cons There are MANY 3rd Party Apps that claim to be integrated with Vonage. We didn't have the best of luck using them, to be honest, but they weren't too business critical, so it didn't bother us too much; but it still would be nice to make ZohoCRM or Connectwise work integratedly. Review Source Alicia D. CEO Law Practice Used the software for: 2+ years ### "Clunky and poor support" June 19, 2020 3.0 It worked OK but it wasn't great. I switched away and probably would not return. Pros It's a VOIP call service and usually works with decent connection. It had a feature that automatically sent timed billing for calls to my client billing software, which is why I switched to Vonage in the first place. Cons The portal is clunky and confusing. Fax is even worse. Often the sync features did not work as advertised. My employees had a lot of trouble working with the software and customer support was extremely poor from a knowledge standpoint. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Cheaper and a feature to sync call times with billing records. Review Source Mirza S. Software Tester Information Technology and Services Used the software for: 6-12 months ### "It's quite good - from a perspective of tester using a custom-conferencing Vonage based app" April 5, 2022 4.0 It helps in the rapid development of a certain type of app, like VoIP, so you don't have to re-invent the wheel and spend a lot of valuable development time. Pros What I like the most are the API docs and the previews of the available implementations - you can use a demo conferencing app to have video and audio calls. Cons There are occasional issues that are very hard to debug, especially in terms of audio quality drops - I hope you add more detailed logging for this in the future. Alternatives considered [Infobip](https://www.capterra.com/p/127997/Infobip/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing Vonage Business Communications The docs and the pricing were the major reasons. Review Source VK Viraj K. Manager - PM Commercial Real Estate Used the software for: 1-2 years ### "Robust VoIP service that offers attractive features " July 29, 2023 5.0 So far it is getting my work done. I can recommend for cost and reliability if you can see your number marked spam. Pros Features I needCost effective for long term contractsActivating and signing up is easyVoice quality and rich features Cons Call drops in low network bandwidthCross connectionGetting non spam numbers is difficultNumbers are reused multiple times and assigned. Review Source VR Verified Reviewer MD Marketing and Advertising Used the software for: 6-12 months ### "Unstable Technologie and no Support" September 12, 2023 1.0 Die Plattform ist okay. Nicht besser oder schlechter als die Wettbewerber. Aber die technische Umsetzung ist eine Katastrophe wie oben beschrieben. Der Fehler von Vonage hat uns sehr viel Geld gekostet und es gab bisher kein Entgegenkommen von Seiten Vonage's. Pros Vonage hat nichts besonderes, die Plattform ist aber optisch okay. Cons Vonage hatte einen technischen Fehler, der unsere SMS intern geblockt hatte. Dieser Fehler von Seiten Vonage's hat uns mehrere Tausend Euro gekostet. Anstatt uns den Schaden zumindest du einem Teil zu erstetzen, haben sie uns einen kostenlosen Online-Kurs angeboten. Ein absoluter Witz. Review Source SS Saral S. Operations Manager Hospital & Health Care Used the software for: 2+ years ### "One of the best service provider for VOIP services" May 18, 2017 4.0 Vonage Business Solutions is one of the reputed service providers for VOIP requirements, there is a vast array of plans and services to choose from, as per an individual's requirements. Now Vonage may be used from Desktops, Laptops, Tablets, Phablets or smartphones too via mobile app. The customer support is efficient and hence one may not be stuck with an issue for too long. There is transparency in service and charges due to monthly pay-as-you-go business model. I will recommend using Vonage Business Solutions for all these reasons. Pros Budget VOIP calling plans worldwide. Easy pay-as-you-go business model. Robust Infrastructure, quick and customer friendly customer support. Versatility to use it with various softphones/hardphones. Good Call Quality, Business Reports Functionality, User-friendly UI. One of the oldest brands among VOIP service providers. Cons Vonage should offer more functionality with standard plans. I wish call recording feature was standard for a user, without incurring extra charge every month. Not many cons which I may think of at the moment. I also faced some trouble with their Vonage Business Desktop softphone, after which I switched to X-lite, which runs lag free with Vonage Business Solutions. Review Source LN LACEY N. COO Insurance Used the software for: Less than 6 months ### "A Refreshing Change" March 25, 2024 5.0 Pros While every VOIP has its problems, customer service with Vonage is outstanding. They never leave any tasks unfinished and no questions are left unanswered. Cons The set up was tricky, but I am no phone analytics expert. Alternatives considered [Business VoiceEdge](https://www.capterra.com/p/163406/Business-VoiceEdge/) Reason for choosing Vonage Business Communications More functions & features that suited our business type. Switched from [Bridge](https://www.capterra.com/p/10001987/Distribution-Dealer/) The previous program, service, and \[sensitive content hidden\] were ATROCIOUS. Zero accountability for repeated technical issues. Review Source VR Verified Reviewer Compliance Analyst Financial Services Used the software for: 2+ years ### "VOIP Phone System Great for Traveling or Working Remotely" November 2, 2018 4.0 We have been utilizing their service for over 6 six years and it's a really good value for your money considering everything that you get. If you're looking for ways to reduce costs, switch to VOIP with Vonage Business so you don't have to keep buying expensive desktop phones and headsets. Pros I like the ease of not having a physical phone that can be a hassle when traveling. We use this in our customer service call center and it allows multiple users to log into a queue and manage calls accordingly. It handles call recordings as well which is great for quality control. Cons Their system goes down every now and then, outages that has costs us a few customers. We then have to revert to your mobile phones to make outbound calls which is very inconvenient. Review Source DM David M. IT Director Media Production Used the software for: 2+ years ### "Premium Pricing, Insufficient Support, Unnecessarily Complex Interface" May 24, 2019 4.0 It provides us with voice communications including an autoattendant. However, the experience has been quite frustrating due to high prices and poor service. The only reason I haven't switched us is because other more important projects are waiting. Pros \- The mobile app is pretty slick and just works. Cons \- Pricing is on the higher end for these sort of services and lots of functionality not included by default, must use paid add-on. - The emails they send regularly link to their old admin dashboard, when you click you are prompted to visit the new dashboard, redirected to the individual (instead of admin) dashboard and then have to navigate into the admin dashboard. - The UI has improved leaps and bounds over the years but still is over complicated. - We've had an issue for ~1 yr (maybe more) where we are unable to create new voice recordings for the auto attendant (either using their call in feature or uploading a prerecorded file). Always get the run around on this - it is our browser (we are trying from multiple computers using multiple browsers, and yes we have cleared our cache), etc. Sometimes told there is an issue but it will be fixed by x date (never is). In the end we always have to have them upload the file. This time was told it was our network (but we've done it from multiple networks - office and multiple homes with their own ISPs) using both office and personal computers (e.g., it isn't a security program etc. on our computers). Review Source TR Tracy R. Program manager Marketing and Advertising Used the software for: 1-2 years ### "Call centers need reliable service" November 12, 2021 2.0 We used Vonage for our call center for a year. The features were great and the price was nice. The service was intermittent at best and not acceptable for daily use. Pros The cost and implementation was outstanding Cons The reliability was not acceptable for our business. Alternatives considered [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) Reason for choosing Vonage Business Communications The cost and features were attractive. Review Source CD Cyrus D. Software Developer Commercial Real Estate Used the software for: 6-12 months ### "Vonage - a voyage in connectivity" May 31, 2023 4.0 Very satisfied, would highly recommend to peers Pros Ease of connection, multitude of integrations and overall amazing reception Cons A slightly high price for use and the non integration with the APIs Switched from [Bria](https://www.capterra.com/p/158718/Bria/) Cost effective and ease of use Review Source PD Paul D. Director Hospital & Health Care Used the software for: 2+ years ### "Great IP phones for companies with multiple offices" March 27, 2018 5.0 If you are starting out or if you are an established company, we have found this to be the best option out there. We have tried Xfinity and several others and only found them to be hard to work with and or lack some of the main features that vonage offers. Pros There are many pros to the Vonage system. For us we have offices in different states, so when we have patients calling one office and need another we can transfer them as if we were in the same office. There is also the ability to set up a Virtual receptionist so that your company can seem as if it is a much bigger office giving your customers comfort. You can set up a 800 number as well as faxing all in one place. Very user friendly compared to some of the other IP options out there. Cons Setting up the system can be a little time consuming, but well worth it once it is complete. As will all IP phone systems you need to have active internet for the phones to work. If you lose internet due to a storm like we have in the past, your phones need to be routed to another phone like your cell phone to receive calls. The positive is that the system allows this to be changed via the app on your phone so this is just a minor bump in the road. Review Source SH Sandy H. HR Generalist Financial Services Used the software for: 2+ years ### "Easy to Use" November 27, 2018 5.0 Vonage's apps for computers and phones makes it a seamless extension of my business. Pros I love that you can forward calls and messages to your personal cell phone, eliminating the need for corporate phones should the company desire. In addition, the desktop app makes it easy to make calls (even international ones) from anywhere. I like the integration of a company's contact list and speed dials for international locations--we have a large presence outside of the US and it's so simple to speed dial to Ireland quickly. You would think a US-based company would have trouble with this, but it's honestly so seamless with Vonage. Our Corporate team is very happy with the services they provide at a very fair price. I really appreciate how Vonage makes our workflows easier and more efficient. Cons I wish that the features of calling a number directly from your computer were better, but honestly that doesn't impact my job too much. There are no major cons for me. Review Source SM Shelly M. Administrator Hospital & Health Care Used the software for: 2+ years ### "Never miss a call!" January 9, 2023 5.0 Allows my clinicians the ability call patients with business phone from their mobile device. One stop show for managing multiple office phone access and on call from anywhere. Easliy retrieve VM as well as respond via text message. All in one product for managing your phone service. Enables multiple locations to call, transfer and communicate at the push of a button. Pros The mobile app makes it simple to recieve all your work/office calls right on your mobile device. Remote work is seemless with all the functions of your office phone at home. Easily allows 24/7 phone monitoring from anywhere. Cons There are a lot of features that we do not use. Far to many to remember how to use when/if they are used infrequently. Quick guide would be helpful. We may have received something in the beginning but nothing that is left with the phone for new users or that have not gotten lost or damaged. Review Source SF Sean F. President & CEO Computer Networking Used the software for: Less than 6 months ### "Vonage Customer Service Complaints" March 3, 2020 1.0 I would like a manager to contact me from Vonage. I recently set up services with Vonage rep. \[SENSITIVE CONTENT HIDDEN\]. Our account number is \[SENSITIVE CONTENT HIDDEN\]. I am disgusted with the service I am getting from the Vonage rep. I spent a great deal of time comparing Vonage to Nextiva and decided to go with \[SENSITIVE CONTENT HIDDEN\]. \[SENSITIVE CONTENT HIDDEN\] assured us he “would not disappear after the sale” as we needed him to help us with a few things getting started. We have called, and text him, numerous times since the completion of our sale. There has been zero follow up from him. However, he had no problem contacting 3,4,5 times a day leading up to the sale. This lack of services runs rampant in our country and I’m sick of it. I have reached out to Vonage 6+ times since. Every single time, I am on hold for 20+ minutes and get nowhere. I’ve emailed them 3 times and keep getting emails directing me to more numbers that have me on hold again for 10+ minutes...resulting in again...sending me somewhere else. Vonage is a frustrating company with disgusting customer service. It’s highly recommended you do you homework and choose a competitor. Vonage will not be seamless...waste of time & money. Sean, President & CEO Capital Adventures, Inc Pros I didn’t like it. I liked hearing all the promises, by the second our payment was taken service is non-existent. Cons Customer Services/functionality has been horrible! Alternatives considered [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Reason for choosing Vonage Business Communications The salesperson \[SENSITIVE CONTENT HIDDEN\] made a list of promises that sold me. The second he received card information, he has disappeared. Horrible character. Review Source KB Khushboo B. Recruitment Professional Information Technology and Services Used the software for: 6-12 months ### "VBC- Review " July 8, 2022 5.0 It is a fantastic offering for small businesses. It contains a number of helpful features that are excellent for our company needs. It is significantly more dependable for our communication needs than other similar software that is available. Despite the fact that we adore Vonage, it can occasionally be difficult and time-consuming to call customer care. Pros It is very simple to use as it provides support to various things like calls, SMS, and even voice recording. Mobile and desktop apps for Vonage are easy to use. It can connect up to three phones to a single extension and that is the best feature as we don't have to call individually. Cons It is bit slow and sometimes has a lot of backend issues which takes a bit to get resolved. Review Source VR Verified Reviewer Customer Success Manager Used the software for: 2+ years ### "Very affordable VoIP solution for small businesses" July 1, 2018 5.0 Pros For a new business or a smaller organization, Vonage is a great solution to get a centralized phone system VoIP set up. The app is great too! Cons The support can be a hit or miss and if you run into issues you have to deal with it. Although quality is usually great quality, it can also all depend on your overall internet connectivity which makes it hard to diagnose where the issue is if you start experience call drops or bad quality. Review Source VR Verified Reviewer Manager Used the software for: 2+ years ### "I love the easiness of using Vonage Business. " April 30, 2018 5.0 Great communication system in our office with virtually no issues. Pros Voicemails are easy to access when not in the office, they also get sent to the company e-mail if nobody answers. Easy to set up phone numbers through the app on a mobile phone for usage of number during off hours out of the office. Cons It can be a little bit pricey for what they offer but it really is a well built voice software so the price is worth it. Review Source PS Paul S. Principal Architecture & Planning Used the software for: 2+ years ### "Mac OS desktop app became unusable" November 4, 2022 1.0 The above problem has persisted for months. I'm ready to ditch Vonage for my entire small business and find a new provider. Pros Until it stopped working, having telephony seamlessly work across devices from the traditional handset phone on my desk, to the desktop app on my laptop to the app on my mobile phone was very convenient. Cons The desktop app on my laptop has stopped working (always crashes immediately after launch) and so I've lost that aspect of functionality. Customer support has been of little help, as they claim that no other users are experiencing this issue, even though I pointed out to them that there are users with the identical complaint on the Vonage tech support site. Review Source Marshawna J. Marketing Business Supplies and Equipment Used the software for: 6-12 months ### "Bad connections " February 16, 2019 3.0 Overall I’ve had a couple people complain about the customer service luckily every time that I’ve called I was able to get fast and friendly service Pros It’s a great way to call clients over the internet I like the fact that you can receive and send text messages and look at voice mails Cons There has been a lot of times when the connection was bad my internet had a good connection too. Bad when you have people on the phone that are interested in your product and they can’t hear you because you are breaking up. Needs to put something where you can turn off the calls when you are not using it instead of it just popping up out of nowhere. You should also be able to change the name that’s dispalyed.m whenever you want Review Source VR Verified Reviewer IT Recruiter Human Resources Used the software for: 2+ years ### "Review for Vonage" September 11, 2018 3.0 Overall it is good & ease to access Pros We can excess it from your phone. We do not miss any important calls of the candidates. We can also send a text message to the candidates if they are not reachable. We can also send the voice mail to the candidates. We can also attached files and send to the candidates Cons There is no any cons for this software. Its is a good software. Review Source NB Nabeel B. recruitment specialist Staffing and Recruiting Used the software for: 2+ years ### "Alright Calling tool" June 13, 2022 3.0 It is an alright tool, the reports it provides are good, however calling can be improved. Pros Ease of using it. dialing and making calls is very easy Cons The connection is not always very good, sound quality is not very good at times, connecting calls sometimes takes a lot of time or does not connect at all. Review Source VR Verified Reviewer Talent Acquisition Specialist Human Resources Used the software for: 2+ years ### "Vonage, your all in one communications app" May 20, 2019 5.0 Pros Vonage business is great in giving one of the best VOIP and Messaging solution to businesses. Very easy set up, affordable rates and best of all one of the most eye pleasing ui's to date. Flexibility is also one of it's biggest strengths, allowing users to use it on mobile and web. Cons There is really nothing not to like about this software at the moment. Review Source Similar Products Featured ## Related categories [Telephony](https://www.capterra.com/telephony-software/)[VoIP](https://www.capterra.com/voip-software/)[Video Conferencing](https://www.capterra.com/video-conferencing-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.