# Page 4 | Vonage Business Communications Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Vonage Business Communications the right Telephony solution for you? Explore 320 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159047/Vonage-Business/reviews --- Vonage Business Communications 4 (320) [View alternatives](https://www.capterra.com/p/159047/Vonage-Business/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Vonage Business Communications ## Showing most helpful reviews Showing 76-100 of 320 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Digital Marketing Specialist Internet Used the software for: 2+ years ### "Reliable VoIP Phone Systems" May 8, 2018 3.0 Pros We used Vonage for 3 years for our small business customer support call center before we were acquired. It was simple to set up and manage. We rarely had issues with our phones. Easy to use and reliable phone systems! Cons There was nothing I did not like about Vonage. It worked well for our small business customer support call center. Review Source MJ Mario J. IT Manager Information Technology and Services Used the software for: 2+ years ### "Great Phone service but bad Customer service. " August 22, 2023 5.0 Overall very good I do not have to spend to much time in the portal Pros How it can be installed on your phone and computer and take calls from both. The admin portal is very easy to manage. Cons Customer service needs to have the option to speak to a person if the bot cannot help. I spent months trying to get someone to help with my issue. Review Source VR Verified Reviewer Talent Aquisition Group Member Staffing and Recruiting Used the software for: 2+ years ### "Vonage Review" September 11, 2018 5.0 Customer support is very good and the Vonage mobile app lets you text and listen your voice messages. Great work in there team Vonage Good luck !! Pros WOW !! Vonage the beautiful internet phone so far on the market, high Voice quality low distraction. Cheaper rates and faster connectivity. Cons Nothing to say anything as everything is good about it. Review Source Bruce S. Recruitment professional Staffing and Recruiting Used the software for: 6-12 months ### "Vonage has been very useful for calling" July 8, 2022 4.0 It has been a very fantastic experience working with Vonage as it has made things easier for me. Pros Vonage is an easy-access tool for different uses from calling to scheduling meetings. Cons There are some backend issues with Vonage which take some time to get resolved Review Source Layleth M. Asistente de Logística Used the software for: 2+ years ### "Amazing way to control a call center, amazing reports and great customer service team in case needed" June 28, 2018 5.0 Amazing software I love it ! Pros The fact that you can hear call and monitor every operator on the company, its very uhser friendly and it is an amazing way to monitor your Cons The only thing that I would change is the fact that the app for your cell doesn't allow your to hear recorded calls or monitor calls. Review Source VR Verified Reviewer Financial Controller Hospital & Health Care Used the software for: 6-12 months ### "Never Use This" November 21, 2018 2.0 As mentioned above, it is just not a very good software for the money. It has allowed my team to work remotely, but I don't see this as a viable business solution. Pros It's VOIP, so if you have employees that work remotely, this is a valuable tool. Cons Vonage Business VOIP is not very user friendly, the calls are often unclear, fuzzy, and the general software must be downloaded to a desktop before it can be used to make calls. Not to mention it is expensive for what you get. It does interface with other software, but calls coming in make sounds while you are on an existing call. It gives businesses a general not-so-professional feel. Review Source AD Amar D. Operations manager Sports Used the software for: 6-12 months ### "Complicated software " December 31, 2022 3.0 Pros Helps small businesses manage their communications Cons It not user friendly with a lot of glitch Review Source ZB Ziya B. Advanced Systems Engineer Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Streamlined Communication Thanks to Vonage" April 24, 2023 4.0 Vonage Business Communications is an efficient and reliable communication platform, despite some downsides. Integration capabilities and the mobile app make it a valuable asset for businesses seeking a comprehensive communication platform. Pros Vonage Business Communications offers a variety of communication channels and integrates seamlessly with other business applications like Salesforce and Microsoft Office. The mobile app is user-friendly and enables communication on-the-go. Cons Some features are only available on higher-priced plans, the user interface could be more intuitive, and customer support can be slow at times. Review Source GH Greg H. Service Manager Security and Investigations Used the software for: 2+ years ### "Vonage for small business" June 9, 2023 3.0 Good start-up voip service for one line small businesses. Pros the product is easy to use and easy to understand Cons the overall cost is more than I was expecting. Review Source Jacob M. System Administrator Consumer Services Used the software for: 1-2 years ### "Business Calling and Texting made easy" October 27, 2020 4.0 Pros For big companies, this cloud-ware makes it simple to have remote employees. Cons I have had numerous issues keeping in control of my seat count. They don't like to make it easy for you to remove users, phone number and other pieces. They make it easy to setup and then a nightmare to blackout. I have used the software and setup with multiple companies I have worked for and the separation phase is difficult and laborious. Review Source JH Jenah H. Manager Mental Health Care Used the software for: 2+ years ### "Great product, easy to use!" December 22, 2020 5.0 Overall, VBS has great customer service and a product that makes any business, big or small, more productive. Pros I love the integration between the physical phone system and the app on my cell phone. The system is streamlined well, organized and easy to use. Cons I haven't been able to find a pair of decent hands-free headphones that work well with the specific phone I use. Reason for choosing Vonage Business Communications I have used VBS for years in a previous job. I love their product enough to not even consider an alternative. Their price point is great, the options within the internet phone system are endless, and the way the products integrate makes our team more productive. Review Source Jamie Anne S. Talent Acquisition Specialist Staffing and Recruiting Used the software for: Less than 6 months ### "Exceptional Tool for Communication" February 28, 2019 5.0 I am very satisfied with Vonage Business. Exceptional capabilities for an IP Phone product. Highly recommended! Pros I am currently using Vonage Business as an Offshore Recruiter. I believe the best feature for this VoIP platform is it's crystal clear voice quality. You can never miss a call as your extension can be used in multiple devices. I had it installed on my phone so I can still monitor all calls and texts from my candidates. I love that text messages do not have a character limit. The user interface is also simple and easy to learn. Lastly, it is a big help to see call logs and reports so that you will know your productivity each day. These reports can be downloaded and can be forwarded via email. Cons I once received a prank call and I tried to block this person's number. To my surprise, I can still receive text messages from him. I do not know if this only applies to calls but I hope they can do it with text messages, too. Review Source VR Verified Reviewer Cyber analyst Computer & Network Security Used the software for: 6-12 months ### "Good communication tool" December 20, 2022 4.0 Very good Pros It has a excellent quality of voice and connectivity Cons Sometimes the application take time to open Review Source TS Thad S. Attorney Law Practice Used the software for: I used a free trial ### "Failed promises, misleading and mistruths." October 13, 2022 1.0 It was a massive disappointment. The salesperson originally promised that they could make the Clio integration work on a test account. When the test account would not work, the sales engineer told the salesperson to make it work but the salesperson wanted to set up a "Proof of Concept" POC at no cost to was because she thought there's a problem with her test account. Then, she presented a POC that would have cost $300 and we would've had to sign a two-year contract. The POC addendum failed to include any guarantee that the integration with our case management software would work. We also asked for a guarantee of portability from our current system (RingCentral) to Vonage but they absolutely refused. They said that they could do it contingent upon us cooperating and RingCentral releasing the previous lines but they wouldn't put it in writing. It would've been devastating to us as a small firm to lose our main number that we have possessed for over 20 years. The whole experience with Vonage was disappointing. Pros The price was right, and it had in integration with our case management software (Clio) but they could never get it to work on the test account. Cons The integration with our case management software did not work with a test account platform set up by the salesperson and the salesperson made of lot of false promises. Review Source VR Verified Reviewer Project Manager Used the software for: 2+ years ### "Great service for VoIP" April 19, 2018 5.0 Pros The ability to get multiple phone lines and use on the same high speed internet we already have at a fraction of the cost. Cons Nothing with the service it self but since its tied to the internet sometimes the phone quality is not as good. Review Source DB Dan B. business development Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Vonage for a Small Business, Remote Workers" May 21, 2021 5.0 Our company uses Vonage daily. We are all remote workers, and we can make/answer calls either at our computers or have calls forwarded to our cell phones. This feature is amazing. Voicemail is also accessed via phone or computer. Overall sound quality is excellent. Pros The setup is quite easy, adding users and additional extensions is very easy on the Dashboard. There are lots of features to customize the virtual receptionist and the flow of calls (forwarding, voicemail, how many rings, etc.) Cons You are locked in for a year once you setup and pay for an extension. Calls can be a bit laggy (a delay will occur) when calling from my cellphone, but through the computer I don't notice it happening very often. There are lots of other features, but some are add-ons for more money. Reason for choosing Vonage Business Communications Ease of use, setup, and very easy to customize. Review Source SK Shaumit K. Junior Finance Manager Information Technology and Services Used the software for: 2+ years ### "Vonage Business - A business worth to do with" August 8, 2018 5.0 Pros 1\. Easy to understand and work with. 2. Cost Effective plans. 3. Features like SimulRing, Three-Way Calling, Voicemail, and Call Forwarding are very elite and helpful 4. Its feature of VOIP( Voice Over Internet Protocol) has given Vonage more arena to blossom and help its customers. 5. It is available on web as well on phone, hence it has extended accessiblity 6. The extensions available in Vonage helps one to take the call and call anyone, anywhere. 7. Calls, if missed, can be seen as the Vonage team sends an email regarding calls and voicemails, so there is no delay 8. The text message feature helps me to connect with everyone in case, they mis calls or are in bad network area. Cons Some times, there is an issue for call drop. But it is minimal and happens due to poor internet connections. Review Source SP Simon P. Director Information Technology and Services Used the software for: 1-2 years ### "Great tool for SMEs with local number, incoming calls and conferencing" July 6, 2021 5.0 I was looking initially for an inbound number for the business, different from my personal mobile number. I looked at virtual numbers, but Vonage, with it's option at just £9/month offered everything plus more. I now have a completely separate work phone system with excellent call management options, and also have Vonage's own version of Zoom included (not fully tested that yet). I think it offers great value and can be upgraded as needed as the company grows. Pros Choice of local number (you end up with two), great app allowing you to use on multiple devices (desktop and mobile), multitude of options for dealing with calls, and conferencing software included. Cons Took me a while to set the system up as the dashboard is not the most intuitive, but once I got my head round it, it was very straightforward. Review Source VR Verified Reviewer Clinical Nurse Leader/Consultant Hospital & Health Care Used the software for: 1-2 years ### "Good alternative to traditional phone service" September 26, 2018 3.0 Overall great, especially with recently added features such as conference calling via video and group text. Pros Mobility is a plus. I am able to operate from a mobile office. The app makes it all super easy. I no longer have to use multiple phones. Cons Reception quality relies highly on internet quality and speed. We had to increase our internet to support the number of phones that we had in the office. Review Source VR Verified Reviewer Sr. Manager - Executive Search Practice Staffing and Recruiting Used the software for: 2+ years ### "Best VOIP service" September 11, 2018 5.0 Pros The voice quality is great without any call drops. Works as good as normal phone with text features available. The iOS and Android App works awesome. Cons Not more than 3 people can join the conference on a single line. Review Source VR Verified Reviewer Director of Operations Used the software for: 1-2 years ### "Good system" October 11, 2017 4.0 Pros They have a lot of good features, more than you really need. It's user friendly, no one in the office had any issues using it. Cons After setting it up I had to call customer service 8 times before my fax would work. Each time they told me something different and changed the settings. When I told them I was about to cancel they finally had their expert work on it. Review Source sS shekhar S. Team Lead Staffing and Recruiting Used the software for: 6-12 months ### "Review for Vonage" May 22, 2023 4.0 Excellent experience Pros What I enjoyed best about Vonage was its ability to seamlessly switch between mobile and PC usage and the call's voice quality is excellent as well! Cons Probably Nothing , i have been ushing Vonage since last 6 Month and have no issue. Review Source VR Verified Reviewer Resource Manager Staffing and Recruiting Used the software for: 2+ years ### "Good VOIP Service " September 11, 2018 5.0 Will recommend this for business, as it is cost effective and very easy to use and install. Pros Voice Quality is very good, it has very minimal call drops, Cost effective. Cons can only to 3 person conference at a single line Review Source AD Alla D. Marketing manager Logistics and Supply Chain Used the software for: 1-2 years ### "Great idea requires improvement" September 24, 2019 3.0 Overall experience is good as the matter of fact we keep using this service. I still recommend using Vonage as it is very helpful for remote business management. Pros I like the idea you can use the online phone number through app and work virtually , even out of the country. It is a perfect solution for working at home business. Cons The pros is the online connection but it also can be a cons due to the dependency on the wi-fi connection and it's quality. Sometimes we get updated info on Vonage in a delay (like missing calls and late notifications) and we might miss potential clients. Text messages can't accept images and it is a huge shortage. I hope Vonage is working on developing this additional feature of allowing sending images and documents over text messages. Review Source SL Susan L. Executive Property Manager Real Estate Used the software for: Less than 6 months ### "Only regret is that we didn't upgrade sooner!" February 5, 2021 5.0 I appreciate the high level of customer service and the responsiveness of the team in general. We decided to move from land lines to VoIP and are very happy that we opted to partner with Vonage for the transition. They have been very patient and helpful along the way. Pros The flexibility of this software is my favorite feature. I mostly work from home, and I can easily make changes for any of our users from the online dashboard, the computer app, or the phone app. The end-users at our office have successfully learned how to navigate the handsets and the online dashboards. Cons We are still working on our fax numbers. Porting the number from our previous provider has proven difficult. Alternatives considered [Jive](https://www.capterra.com/p/189555/Jive/)[Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/) Reason for choosing Vonage Business Communications Also looked at PanTerra. We chose Vonage because of the initial connection with \[SENSITIVE CONTENT HIDDEN\]. She was informative, responsive, knowledgeable, and empathetic. Most of the services seemed to be similar with similar prices. We chose Vonage because of \[SENSITIVE CONTENT HIDDEN\]. I hope you tell her that. 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