# Page 5 | Vonage Business Communications Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Vonage Business Communications the right Telephony solution for you? Explore 320 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159047/Vonage-Business/reviews --- Vonage Business Communications 4 (320) [View alternatives](https://www.capterra.com/p/159047/Vonage-Business/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Vonage Business Communications ## Showing most helpful reviews Showing 101-125 of 320 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ana Karina G. Callcenter Employee Used the software for: 1-2 years ### "Great" July 2, 2018 4.0 Pros \-It's very easy to use. Recently the sotfware changed a lot its appearance but it looks even better. -The costumer service is pretty good -Friendly looking - Cons \-Sometimes it doesn't let me listen to the calls, which is pretty stressing. You have to go to the administrator's account in orther to do so -It doesn't have too much space Review Source SM Sahil M. Senior Professional Recruiter Information Technology and Services Used the software for: 1-2 years ### "Best VoIP Software" November 18, 2022 5.0 Pros We have been using Vonage for a long time now and never faced any issues with the services. Customer support is par excellence and always ready to help. Voice quality is best even the mobile app for Vonage is best. Cons As if now we had no issue using the service. Review Source Arthur T. IT Developer Civil Engineering Used the software for: Less than 6 months ### "Confusing setup and service but good to use" December 10, 2019 5.0 The site is really good and easy to use once you learn it. You can manage it yourself without having to deal with service calls all the time. It is much cheaper than dealing with the phone company or some in house system as well. It is a good service. Pros They built a great site and give you control over everything. I can go in and setup things without relying on customer service for everything which is really nice. Customer service was very friendly and helpful with my questions. The equipment seems good too and at least the same or less cost than phone equipment with other services. Cons You have to learn some new terminology and how their system works. I wish they would incorporate definitions into their site to help you understand things better. The initial sign up was also very confusing. I got a lot of emails (too many) and wanting to setup an appointment. The appointment really didn't seem to be setting up my account services to our needs but a general overview of the site. Reason for choosing Vonage Business Communications Our current system was just cumbersome and more difficult to manage. The management software was outdated and difficult to deal with. Review Source CG Chris G. Owner Computer Networking Used the software for: 2+ years ### "Great VOIP product with great administrative software" May 22, 2019 5.0 The service works excellent and is a great price. The account administration software is easy to understand and use. THey have made updates to make even easier to use and I like it. Pros The account administration software is very intuitive and easy to understand. I can do most anything with my account in this software and the changes happen as soon as I hit save Cons In the past they have had glitches where my saved recorded voicemail greetings have been lost and I have to re-record them. I wish it would notify you automatically when the message changes so I would know before a customer lets me know. Review Source RKM Ramya Kaumudi M. Talent Acquisition Manager Staffing and Recruiting Used the software for: 2+ years ### "Vonage" February 17, 2022 5.0 It was very user friendly and I did not require any training. The contacts dictionary was quite helpful and allowed me to add new contacts with no issues unlike zoom. Pros Integration with JobDiva and ability to keep a count of calls made over the period of time. App on phone, computer and connection to Desk phone were seamless. Cons The messages did not have the attachment option at the time making it difficult in my line of work where some were comfortable texting documents over. Review Source VR Verified Reviewer Owner Legal Services Used the software for: 2+ years ### "NON-EXISTENCE PHONE SUPPORT" February 6, 2021 1.0 Absolutely the worst service out there. This company is just so horrible to deal with. Will ruin your day if you have to interact with Vonage Business Support, again only by CHAT from untrained techs. I would highly recommend potential customers to do their due diligence before going with Vonage. If you have a technical issue of any kind, know that you will NEVER, EVER GET A LIVE AGENT ON THE PHONE. It is ALL by chat and they are extremely POORLY trained and just give canned responses. Pros add on phone numbers were convenient. Price was Ok. Cons my caller ID will not update and I cannot get the issue escalated. Review Source VR Verified Reviewer Client Onboarding Coordinator Marketing and Advertising Used the software for: 6-12 months ### "Great phone system" December 13, 2019 5.0 It has been nothing but positive, it’s simple to use and is very convenient. I will continue to recommend this to friends and business owners Pros I enjoy this phone system I use it everyday when I call clients. It tracks how long you have been on the call and then allows you to input notes into its system and then it syncs with my salesforce. This makes keeping notes a lot easier Cons So far I have not found anything I do not like. Having this software makes its simpler to do my job and do it with efficiency Review Source VR Verified Reviewer Senior Account Executive Internet Used the software for: I used a free trial ### "A decent Voip with lots of options (great for small teams) " February 24, 2023 4.0 Pros \-It's really easy to use - you can be up and running in no time-The call quality is consistently great, (local/international calls feel the same)-the mobile app is really helpful - It allowed me to take calls and messages on the go The voicemail transcription feature can really save you a lot of time and help you stay on top of your messages Cons \-The pricing can be a bit confusing, with different plans and add-ons to consider-Sometimes there can be a delay or lag during video calls, but it's not a huge issue-The customer support can be hit or miss - sometimes it's great, other times it can take a while to get a response Review Source rS raza S. Recruitment professional Staffing and Recruiting Used the software for: Less than 6 months ### "Vonage Business " June 30, 2022 5.0 I have bee using it daily and its a great product , easy to use , manage , access data , logs and response time is excellent Pros It is very user friendly, easy to use and manage Cons sometimes takes time to sync when we open it , can also be due to slow internet Review Source IF Iqra F. Recruitment Specialist Information Technology and Services Used the software for: 1-2 years ### "Vonage Business Communication Review" December 13, 2022 3.0 Pros Ease of usage.Low-cost and reliable communication provider.Can be integrated with your CRM or ATS. Cons Poor customer service.A lot of technical glitches.You often get a lot of spam incoming calls. Review Source SSK Shahid Salam K. Proposal Writer Information Technology and Services Used the software for: 1-2 years ### "Vonage VoIP" July 28, 2022 4.0 Pros The features are endless but the best among them is that a user can use it as a simple phone with endless recording, SMS, and Caller ID. Cons Sometimes it hangs up and is intact which makes it hard to use. But very rarely. Review Source ZH Zach H. Operations Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Average Call Software" October 10, 2022 3.0 Vonage was a simple to use software that did what we needed but did not offer all the features that we wanted. Pros Vonage is a very simple, easy to use call software that does what is needed. Cons There is not enough features that are easy to use. Review Source MV Michel V. Clinical Research Coordinator Research Used the software for: 1-2 years ### "Excellent Tool" February 9, 2021 5.0 Excellent softaware, highly recommended for an office that is in constant contact with thier patients Pros It is an integrated platform that allows you to manage calls, voicemail, SMS and faxes all in one place. Cons No negative experience with this Software, overall experience has been positive in al the functions. Review Source VR Verified Reviewer Office/Marketing Manager Accounting Used the software for: 2+ years ### "Daily Use" December 12, 2018 5.0 Pros I like that I can control the entire firm in one place. Cons It is not really user friendly. I always have a hard time running reports Review Source SG Sourya G. Business OWner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Excellent for Remote Businesses" March 16, 2019 5.0 I have a company based in the united states but I live abroad. Vonage has made it possible for me to stay in contact with my American clients without them even realizing i'm not in the country. Pros Voice to text feature is very important to me as I'm not always in the correct setting to listen to the messages we receive. It's fairly accurate and only seems to have issues with certain accents. The fair pricing and excellent customer service makes Vonage the choice that you are sure to pic. Cons At this pricing and the quality of the service, I have no cons. Review Source NG Nithya G. HR Information Technology and Services Used the software for: 1-2 years ### "Great App and Best Customer service!" February 28, 2020 5.0 As a small business we had the advantage of using features that Vonage provided such as a mobile app and advanced business features, like call transfer and conference calling. In fact, the help and support provided by Vonage during times of trouble through email and phone support was good. Pros Vonage is a great telecoms business and their calling services gives alternatives to both private calling plans and universal telephone plans for our business. This notable assistance gives plans intended to small company entrepreneurs and has very cheap unlimited calls. Their plans are accessible for low, reasonable rates. Cons There is nothing major to report, but sometimes, the call quality has been quite low or intermittent. Review Source CC Cristen C. Manager Veterinary Used the software for: 2+ years ### "Small Business VOIP" June 9, 2022 5.0 My experience was just fine, very good actually. No issues just wanted texting. Had to leave for that and the person who had to end service with me thru Vonage was very mean. I dont think I would return based on that. Pros Solid and always working, no issues or limits Cons Didnt have texting capability abailabke theu vonage Reason for choosing Vonage Business Communications It was the best priced and most organized at set up Review Source HR Harsh R. Sr Manager Used the software for: 2+ years ### "Vonage is Just Excellent" July 24, 2018 5.0 Great to have Vonage. Pros I have been using Vonage from last 5 years. Its a great think for International calling. The Vonage Mobile Application also do the similar Job. Vonage call quality are really good and the cost of using Vonage is very less. Call forwarding feature really works well. The voice mail are converted into text and sent on your email id is the best feature i like. Cons i didn't really found any cons in Vonage, but the application of Vonage of phone something Lag a lot. Review Source WM Wanda M. Senior Account Executive Publishing Used the software for: 2+ years ### "Dependable VoIP" April 24, 2022 5.0 Pros I liked the fact that as long as we had internet service, I could depend on Vonage without hesitation. Also equally important, there are several features available. Cons I didn't like the fact that only an admin could change the password, if needed. Review Source VR Verified Reviewer Musician Used the software for: 2+ years ### "Have two Vonage lines for work purposes." April 24, 2018 4.0 Pros Easy to use right out of the box. All I had to do was set up the box, and plug it in, and everything was working as it should be. Really enjoy the emailed voice mails. No more waiting to get home just to check the voice mail. Cons No issues with Vonage. When I first set up my account they assigned my a number that was already in use by another business.. They were very responsive to doing everything they could to fix the problem. Review Source VR Verified Reviewer Sr. Manager, Network Operations Government Administration Used the software for: Less than 6 months ### "Abysmal Customer Service/Support" December 22, 2020 5.0 There were numerous issues with porting our number that came with vague issues that didn't tell us what was wrong, lack of follow-up communication, ineffective troubleshooting, and lack of training by their reps which required numerous chats (they're no longer available for support by phone) and resubmissions to try and resolve. During that time, we were being billed for both Residential and Business and we asked about VB billing and/or a refund since we couldn't use the service. At no time were we ever told by reps that we should ask to "suspend" the service (which we found out almost 4 months later we should have asked for), just that we could ask for a refund once the number ported successfully. We finally got ported last week and asked for a refund today. We were told we could have a very small portion refunded back because we did not "ask" for a "suspension" by Supervisor \[SENSITIVE CONTENT HIDDEN\] We asked her to review all of their prior chat transcripts that showed that not one of their reps on the many interactions offered this as an option, so how could we have known? Her reply was to ignore that completely and offer us a miniscule refund. At no point was she willing to entertain that it was a problem on their end (as the chat transcripts showed), that they were sorry, their reps should have communicated the appropriate process, and that as a result we were due a refund". Instead she said they did no "wrong". Abysmal support and lack of regard for us as a customer. Pros Marketed features and pricing met our fixed budget and needs for a smaller Service Desk. Cons Porting process, customer service, customer support Reason for choosing Vonage Business Communications Budget. Pricing was comparable for what we were already paying for much less with Vonage Residential. Review Source CJ Christopher J. CSR Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Good system with many features.But lots of small issues that need to be resolved." April 10, 2018 3.0 There are alot of great features with this solution but some are things we dont need and dont use. Just do your research and make sure its something that you actually need and want to pay for. Also make sure you equipment is compatible with there system so you are not hit with unexpected costs to make your system work like it is supposed to. Pros Lots of good features that allow me to use my business phone anywhere. Even though there were a lot of problems starting our i was always able to get in tough with customer service quickly. Cons Lots of things that need to be set up at the beginning of the process. Had lots of issues to start out with most of which were resolved by changing a firewall out that was not compatible with vonage's system. They knew what firewall I had from the beginning took them a month to realize that is was one that does not play well with Vonage's system. Review Source AW Alexander W. Office Manager Insurance Used the software for: 2+ years ### "Good Business Phone Company" May 31, 2022 5.0 Overall decent. 8 out of 10 Pros Worked like any other business phone company. No big issues. Cons Transfering numbers was a pain for certain area codes and locations. Review Source Michael B. Call Center Agent Used the software for: 1-2 years ### "Able to connect VoIP phone system to any internet source" February 15, 2018 5.0 Pros Easy to use, easy to setup. The equipment arrived quickly. Mobile app is incredible, works on lte and WiFi. Cons I don't really have any cons. Sometimes it takes a while to get with someone in technical support. But that is rare Review Source SC Stefany C. LTL & Compliance coordinator Logistics and Supply Chain Used the software for: 2+ years ### "Works as your business cellphone" February 10, 2023 5.0 Helps to have my business and personal number in just one device Pros It works as your business cellphone but dont need to give you personal number to your customers. Easy to usea and also can get sms. Cons Could be better if you can see the name of the person who is calling you on the lock screen. Speaker function does not work if you turn it on outside the app Review Source Similar Products Featured ## Related categories [Telephony](https://www.capterra.com/telephony-software/)[VoIP](https://www.capterra.com/voip-software/)[Video Conferencing](https://www.capterra.com/video-conferencing-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.