# Page 6 | Vonage Business Communications Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Vonage Business Communications the right Telephony solution for you? Explore 320 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159047/Vonage-Business/reviews --- Vonage Business Communications 4 (320) [View alternatives](https://www.capterra.com/p/159047/Vonage-Business/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of Vonage Business Communications ## Showing most helpful reviews Showing 126-150 of 320 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use shivakumar V. Sr. Recruitment Associate Staffing and Recruiting Used the software for: 6-12 months ### "My review for Vonage" February 3, 2023 5.0 good. Pros I like the pricing. It really helps for startups. Cons It really helps if texting feature with API. we use CEIPAL ats. Integrate Vonage with CEIPAL is really good for bulk texts. Review Source VR Verified Reviewer Project Manager Telecommunications Used the software for: 1-2 years ### "Phones work at the speed of business" December 5, 2018 5.0 Pros I really enjoyed the collaboration tools and unified communcations experience. Cons early versions were buggy but recently Vonage teamed up with industry leaders to create software that can support an enterprise solution. Review Source AG Amy G. Owner/Doctor Medical Practice Used the software for: 1-2 years ### "Game changer for my business" April 3, 2019 5.0 Pros I used to carry two cell phones - one personal and one business. Then I got vonage and now I can answer (or not) business calls from my personal cell. I can also send a patient a quick text if I’m not available to my scheduling webpage. Pro tip: if you have an iPad, you can create keyboard “text replacements” in settings and with a couple of click, you can generate responses to customer calls or texts when you are away from the office. Cons Now cons so far. Every once in a blue moon the app will kick me out and want to me renter my password which I can never remember but that’s not their fault! Review Source JG Jenna G. Office Manager Accounting Used the software for: 1-2 years ### "Vonage Business" August 12, 2020 5.0 I like this product easy to use Pros Vonage is a great product. You can download the app on the ohone and anwer your phone line from your cell phone or when your in the office turn the app on mute so your phone doesn't ring on your cell. Cons I haven't had any issue. If you type what you need help with in the search bar it pretty muchs shows you step by step with clicking on it/ Reason for choosing Vonage Business Communications price Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) it was way more expensive Review Source AW Angela W. Accountant Financial Services Used the software for: 2+ years ### "Continued to Charge My Card after Porting My Number" June 26, 2017 1.0 I ported my account to another Vonage account 3 billing cycles ago. I requested Vonage cancel my current account. I have contacted them 4 times now and requested a refund for continuing to charge my saved debit card and told them they no longer have authorization to charge it. It has been 2 months and I am still waiting for a refund. If you are looking for VOIP, I suggest using a service that doesn’t require you to give a card to activate your service. Pros N/A Cons Charges a saved credit card after service is ported/cancelled. Review Source Dany H. Pastor Used the software for: 6-12 months ### "Vonage provides a lot of flexibility" April 25, 2018 4.0 Pros Vonage has been around for a long time and they continue to provide a great service to organizations looking to expand their phone capabilities. It's pretty easy to use and set up. Cons Anytime you're dependent on the internet for your phone service your run the risk of dropping calls and obviously no service if something happens to your internet connection Review Source VR Verified Reviewer Resource Manager Human Resources Used the software for: 1-2 years ### "Vonage Business - Review " September 11, 2018 4.0 Its a great telephone service, i recommend this. Pros Vonage is very good telephone service, voice clarity is really good and it has many useful features like texting. Cons The mobile application could be more better. Review Source sS shamroz S. Technical Recruiter Staffing and Recruiting Used the software for: Less than 6 months ### "Vonage Business" September 25, 2018 5.0 Great product for connecting the people. Helps us lot in the business. We want to use it in future if the cons above are are solved at least 50%. Thank you. Pros This app helps all the people to access their vonage account at home also because many people from India also uses this app mostly recruiting companies. The app has a great UI which attracts the users to use it on daily basis. The great advantage using vongae business app on phone is that we can read the messages if someone texts us because in the office on dialer phones its not possible. I really Enjoy using Vonage Business which give us great advantage to connect to people sitting abroad from India. It has a great Voice quality(HD Quality) and we can hear it very clearly very easy to use and options are very easy to handle. Cons what do i like least about it? Its the issue of voice breaking sometimes i understand that there is network problem but when i have a great network then also i face this issue. The names that appear when we receive the calls is not the name of the person actually calling us. This is the main issue i face. Nothing Much. Review Source aR alejandra R. marketing Automotive Used the software for: 1-2 years ### "vonage is a tool we use daily as part as the way we contact and call our customers " January 11, 2023 5.0 it been a great tool to manage and control calls Pros easy to use and great feature to know the volume of calls Cons sometimes calls get dropped or have a poor quality Review Source JW Jason W. President Used the software for: 2+ years ### "Was great until Vonage Purchased Vocalocity" June 25, 2018 3.0 Pros Simple phone system with no difficulties getting around a business firewall. The app was useful. The online reporting and user configuration was straight forward Cons When Vonage made the purchase of Vocalocity, the quality of the service went downhill. The issues became more apparent after moving the customer service call center out of Atlanta to NY/NJ. The last thing someone wants to hear when their phones have been down for 2+ hours is New York attitude thrown back in your face. The service became so unreliable with so many outages, some for over a day, that we had no choice but to find another provider. Review Source JR Josh R. Information Technology Lead Marketing and Advertising Used the software for: 2+ years ### "A good solution but not a great solution" June 27, 2017 3.0 We've been running our entire phone system through them for years, the outages we experience are due to the large size of our company and the limited control they or we have over the traffic or internet quality between us and them. Pros I have a decent amount of control over the account from the web portal. It allows me to manage the account with minimal need to contacting there customer support team. Cons Quality issues on a large network that they cant resolve, we confirmed Ive done everything on my side that is possible. The other issue is that half the time I call there customer support department I have to tell them how to do there job... very frustrating. Review Source TA Trish A. Reservations Manager Hospitality Used the software for: 2+ years ### "All in one" May 16, 2019 5.0 Pros I like that everything that has to do with our phones is in one place, and there are so many options available, some tools we need, but we do not need them all, so what I like the most is that they can be individually added, cutting cost! Cons They changed literally everything without warning, so we missed out on some important faxes, however, they fixed it right away & we are on track again, quick and efficient! Review Source Hayley M. Project Manager Marketing and Advertising Used the software for: Less than 6 months ### "Many available features and smooth transition" September 9, 2020 5.0 We just switched our company over from RingCentral. RC was easy to navigate, so Vonage is taking some time to learn, but the transition was easy and the features I've been able to use already have been spotless. Having a softphone availability is critical and Vonage Business seems to have created a flawless version. Pros I really like the option of a virtual receptionist. As a remote worker, it's vital to have someone "answer" the phone if I miss a call. Cons So many features are available to integrate, but it does get overwhelming looking through all the options. Review Source Kara B. President, Owner Used the software for: 2+ years ### "I've been using Vonage for years and love it!" April 6, 2018 4.0 Access to my business phone on the go! Pros Love being able to get my voicemail via email while I'm on the go. It's also great to be able have my business line simultaneously ring on my cell phone! Makes running a business on the go so much easier. Cons Can sometimes have poor call quality, may need to hang up and call back to get a better call. This doesn't happen very often though. Review Source UB Ugochi B. LPC CEO Mental Health Care Used the software for: 2+ years ### "No complaints- at all" October 12, 2018 5.0 Pros I’ve been using vonage for my business for the past 6 years. I started using them in Canada and liked them so much that they were the first company I thought of when I relocated to the States. I like that they give their customers great introductory offers at the start. Thereafter, the rates are fair from year to year. If you want to keep the same rate, all you have to do is let them know of a better offer you have received elsewhere. I bet you they try to match it just to keep you. I love em. Vonage is here to stay. Cons No cons at all. No kidding. Why must I have one? I can’t think of one....yet Review Source VR Verified Reviewer Dispatcher Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Vonage" October 6, 2020 3.0 Pretty good, however there can be made some small improvements so this can get even better. Pros I like that for this kind of money this is decent program to have. Can have multiple devices on one number and use it at the same time. Cons Could get very slow, with echoes in the background, also do not get notifications for missed calls or texts. Review Source MB Mitch B. Recruitment Professional Staffing and Recruiting Used the software for: 1-2 years ### "Vonage Business Review" June 13, 2022 5.0 I found it very efficient as I work in the recruitment industry and we have to be on call every time with the candidates, Vonage business makes sure that our calls would not spam. The quality of the calls are outstanding and does not lapse. Overall an excellent tool. Pros The smooth Functionality and the Quality of the calls are significantly beyond experience. Cons There should be a caller id with every unknown number. Review Source VR Verified Reviewer Manager Telecommunications Used the software for: 2+ years ### "My go to" February 4, 2022 5.0 Pros I liked the overall ease of set up and also it is very user friendly, so everyone in my company can use all the features they have to offer with ease. Cons I have not had a single problem with it yet. Review Source PM Pippa M. Knowledge and Training Coordinator Apparel & Fashion Used the software for: 1-2 years ### "Used in our customer service department - great for users and admins!" August 23, 2023 5.0 Pros It is an effective software that easily allows monitoring, recording and review of incoming calls to our company.Easy to monitor agent activity and live monitor calls. Cons Navigating the system as an admin can be a little bit confusing as it's not always obvious where to find a recording. Review Source VR Verified Reviewer Customer Service Representative Computer & Network Security Used the software for: 6-12 months ### "Amazing" May 9, 2019 5.0 100% happy with this software! Thank you Pros Vonage Business is what we use everyday at work, Thanks for keeping me updated and always makes my calls smoother , now I can do 2 calls at a time. Thanks! Cons When Vonage is not working, we need to change password every time I really do not like it when it happened. Review Source AB Anndriene B. Finance Manager Non-Profit Organization Management Used the software for: 2+ years ### "Household Communication Name" October 3, 2019 5.0 Clear communication that consisted of easy set up, minimal outages in the 10+ years since we've acquired Vonage. Definitely a staple. Pros Easy to use equipment with an even more appealing price point in consideration of the nonprofit industry. Cons Wireless earpiece equipment is not something that was offered during the initiation of our relationship with Vonage, but definitely more of a common need. Review Source VR Verified Reviewer General Virtual Employee Outsourcing/Offshoring Used the software for: 1-2 years ### "A VoIP Solution for Home-based Workers!" August 1, 2018 5.0 Pros Vonage Business saved me and my client hundreds of dollars! I use Vonage to connect with my client, our customers and in all other communication we do as a business. Pricing is affordable for small-medium businesses and to start-up businesses as well. Working homebased had been easier with Vonage. Their customer service is extremely friendly! Cons It's good that they offer Voicemail Transcription, but sometimes it's not accurate. I had to listen to the voicemail to verify if the transcripted message was correct or not. Review Source Abby M. Logistics & Supply Chain Executive Recruiter Used the software for: 6-12 months ### "Needs some serious updates... " April 30, 2018 4.0 Pros The things I like most about Vonage: - IOS/Android app - easy setup of office phones - reasonably priced - good connectivity and signal Cons The things I like least about Vonage: - No softphone software for anyone running Microsoft 2000 or newer... - Not consistently updated. Review Source CG Corey G. Lead coordination Marketing and Advertising Used the software for: 1-2 years ### "Vonage " February 26, 2019 1.0 I feel the call center is rude almost every single time I get hung up on. My computer reset and the phone line wasn’t working I sat on the phone for 4.5 hrs talking to them and they didn’t fix it. When I have a new employee call to get a line set up they tell them they can do it all theirselfs and try to do as little as possible Pros I like that I can down load the app on my phone and get texts. Cons I do not like that the phone lines always seem to have a issue like the person on the other line can’t hear me or it echos. I’m constantly having to call customers from my person cell phone. Review Source FK Faraz K. Recruitment Professional Staffing and Recruiting Used the software for: 1-2 years ### "Vonage - creating best quality connections." June 27, 2022 5.0 Pros The quality of connection, ease of using, and all the features that include text, SMS, and managing your logs are the best features, and the integration with the business is easy. Cons Sometimes because of poor connectivity, the app refuses to open, however, that does not happen quite often and is not a problem at all. 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