# Page 7 | Vonage Business Communications Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Vonage Business Communications the right Telephony solution for you? Explore 320 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159047/Vonage-Business/reviews --- Vonage Business Communications 4 (320) [View alternatives](https://www.capterra.com/p/159047/Vonage-Business/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of Vonage Business Communications ## Showing most helpful reviews Showing 151-175 of 320 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EM Emily M. Property Management Assistant Hospitality Used the software for: Less than 6 months ### "Glad we made the switch to Vonage" July 26, 2018 5.0 Pros My company recently switched over to Vonage to be our call routing system, and I've personally been a big fan of it. As a vacation rental management company, we need some people to be on call 24/7, some only during the day, some only on certain days during the week, etc. And these people change, week to week, depending on our schedule. It can be pretty confusing, and at first, the Vonage system was not set up specifically to our preferred plan. However, the Vonage support staff was really great in creating a guide for us, and setting up meetings to make sure the system eventually flowed the way we needed it to. Their system is VERY user friendly and intuitive, once you get the hang of it. Everything is clean, the design is sleek, and the customer service is great. What more could you ask for? Cons Because the calls come over wifi and do not use cellular, the call quality can sometimes be very spotty. Additionally, as I already mentioned, the flow of Vonage can be difficult to figure out at first. Review Source RF Ray F. COO Used the software for: 2+ years ### "Good quality at a good price" December 4, 2018 4.0 You will definitely get more bang for your buck with Vonage Business and you still get all of the features. Pros Having the ability to forward your work number to your personal phone is a great feature. You also have the ability to make calls from your personal phone while your work phone number shows up on the recipient's caller ID. There are conference call options along with the mobile app options that will keep you and your team connected from almost anywhere. Cons The connection is internet based so if you lose power or your internet goes down, you have no phones. Review Source VR Verified Reviewer BDR Renewables & Environment Used the software for: 6-12 months ### "Vonage A+" November 10, 2020 5.0 Vonage is 10x better than any other solution I have used. Pros The integrations are limitless and overall great quality. Vonage is a very robust platform and a real market leader. Cons It would be cool if they offered a product similar to Outreach or at least had some of those capabilities. Review Source AR Addison R. Director of Operations Used the software for: 2+ years ### "Great features, people and savings. VOiP call quality is what it is." July 24, 2015 4.5 Pros We've been with the service since it was Vocalocity and compared to other VOiP telephony providers, their software and support was superior especially when you look at the price. Now there's more parity in the market place but at the time, it was a huge gamechanger for us, since we couldn't afford a traditional PBX. The support team is U.S. based and the call center is in Georgia. They've been nothing but friendly and actually helpful. This is crucial since VOiP is a very advanced, technical type of service. Cons VOiP is what it is. It's dependent on both your internet service, the connection to their servers, and their servers themselves. Occasionally their service is down, occasionally the call quality is poor. Sometimes it's on their end, sometimes it's local. You're just not going to have the quality consistency of a regular telephone line. That being said, the features that you get with VOiP balance it out. Review Source VR Verified Reviewer Territory Account Manager Information Technology and Services Used the software for: 1-2 years ### "Vonage is a top communication performer!" April 2, 2019 5.0 We are closer to having a unified communication tool. The sales team is able to communicate multiple ways to the prospects and customers. Especially having the ability to send text messages! Pros I like that Vonage is very user friendly, easy to install and update. Having the ability to send SMS,text message is a great feature. Cons Sometimes there is too much static or poor call quality. Or the calls will not connect or drop mid call. Not sure if this is due to a bug or internet connection. My organization is currently using 5G internet. Review Source MW Margaret W. HR Director Pharmaceuticals Used the software for: Less than 6 months ### "Into the 21st Century..." February 10, 2020 5.0 The Marketing Specialist was wonderful - knowledgeable. professional and very helpful. She did over-promise on a few things. When I tried to reach out to her for help on one of those promises, she did not take the initiative to look into it and have someone call me. Instead, she told me she doesn't handle that and referred me to IT. Pros We had an old, old, OLD telephone system that did not even display caller id! NOW we can see all our calls, block telemarkets, accept or reject calls, receive virtual fax, have virtual attendants and so, so much more. Cons The setup was very technical and I had have the Vonage It Team help me on 3 separate occasions as it required some modifications on their end. They were an absolute joy to work with and took all the time we needed, professionals through and through. They even called back the next day to ensure everything was still working as it should. Reason for choosing Vonage Business Communications Name recognition, pricing, the stability of the company, seamless operations Review Source SC Shaahiq C. Senior Recruitment Professional Staffing and Recruiting Used the software for: 2+ years ### "Simply the best." June 20, 2022 5.0 Pros The call quality is simply amazing. Any issue raised is very quickly resolved. Cons As of now, I have nothing. The is the backbone of my work. Review Source SJ Sahil J. Recruitment Professional Information Technology and Services Used the software for: 6-12 months ### "Vonage review" November 11, 2022 4.0 Overall it has been an amazing experience. Pros The thing I like most about Vonage is the quality of services it provides. Voice quality is also excellent. The range of features such as call recording, voicemails & text messages is also impressive. It is also easily accessible on smartphones. Cons Sometimes text messages do not open. We have to log out & log in again to open text messages but it happens occasionally. Review Source VR Verified Reviewer Business Owner Used the software for: 2+ years ### "Not a bad experience at all." March 19, 2018 4.0 Pros This service was very handy when we lived in England. It was nice that we could call or family could call us and it rang as a local or regular long distance call at the time. We even hooked up a couple times to use from a hotel. Cons Calls were iffy at times, but that was more than likely or internet connection. Review Source MM Mary M. manager Hospital & Health Care Used the software for: 2+ years ### "Could Be Better" January 13, 2023 4.0 Pros Vonage is good platform to be utilized for a business in office and working remotely. Cons Some of the settings to configure don't keep all of the settings/capabilities that you want and need. Review Source VR Verified Reviewer Franchise Network Development Coordinator Printing Used the software for: 6-12 months ### "Great VOIP Quality" December 28, 2018 5.0 Pros Vonage Business allows me to funnel my office phone line through all my computers and mobile devices. The mobile and desktop apps are very powerful. Cons There is a lack of texting features that I think is a missed opportunity. Review Source MS Misty S. Recruitment Professional Staffing and Recruiting Used the software for: 1-2 years ### "Review for Vonage" July 8, 2022 4.0 Overall experience is fine. Pros It is very useful for communication purposes. We can easily connect with Vonage. Best suitable for remote work. Cons Sometimes backend issues take time to get resolve. Review Source CW Carol W. Owner Consumer Services Used the software for: Less than 6 months ### "Poor call quality, Terrible Customer Service and cancellation policy deception " March 17, 2020 1.0 I feel they are dishonest as I was lead to believe we could cancel and now they want $3000 plus and we are only 2 weeks into our service plan. Pros It was easy to set up. The concept is good, but call quality and use of mobile devices is even worse. Cons We have used this service for a few weeks and the call quality is not great- customers complain. Sales person told us we could cancel if we did not like the product and the 2 year agreement could be waived. Now they want a $3000 plus fee for early termination. My business has been impacted terribly by Coronavirus (COVID-19) and there is no way we have the funds to pay this. I have discussed this with a few people at Vonage and so far they stay on their phone script. Most companies are being ethical in this time of crisis for our country and Vonage is just a money grab. Profits are more important to them. Do not support this kind of company for two reasons: the product is not great and they have terrible customer service. Review Source BV Barbara V. Director of Property Management Hospitality Used the software for: 2+ years ### "VOIP Phone Services " June 3, 2019 5.0 Overall a great solution, easy set up and you save a ton of money monthly. Pros Easy and simple self set up. Many options available, from call ques to multiple private lines. Very user friendly. Very affordable pricing compared to Regular landline services. Cons The set up can take a while if you have multiple extensions. Review Source HL Holly L. Paralegal Real Estate Used the software for: 1-2 years ### "Great software for communication" June 25, 2020 4.0 I have had a great experience with Vonage and I am glad I have this software to use on a daily bases. Pros This software has made communicating with our clients much easier. I can now text on my computer using my business line. In the past I have had to use my personal phone to text and this makes it where I do not have to do that. Cons I do wish this product had an automatic reply so when I am out of the office clients would get an automatic response when they text my line. Review Source VR Verified Reviewer IT professional Computer Networking Used the software for: 6-12 months ### "dont waste one minute of your time on this awful company" November 2, 2021 1.0 We have had nothing but frustration and anguish. Pros there are no pros with this company. set up is horrible, no live support Cons Horrible customer service. no live support or active real time problem resolution exists. Alternatives considered [Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/) Reason for choosing Vonage Business Communications got fooled by the website Review Source RH Rachel H. Senior Sales Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "The softphone integrates with my other systems perfectly" September 5, 2019 5.0 The best softphone available for companies. I would recommend it. Pros I appreciate not only the clear collaboration with my outbound calls, email communications, marketing & sales CRM systems that I use daily, but I appreciate that my voicemails are tied in. I receive emails with updates, which improves my connection rate. Also, although I do not use the outgoing SMS capabilities because of legal reasons, I am able to receive text messages, which leads to an improvement on my connection rate with my customers. Cons We do not use the reporting tool because it does not integrate with the other vendors we work with. Review Source AH Alaina H. Front Desk Coordinator Cosmetics Used the software for: 6-12 months ### "Vonage" January 22, 2021 5.0 Pros Vonage is extremely helpful in our day-to-day operations because we can quickly pull up numbers and copy them over onto our scheduling/client platform to see which clients called immediately. I also enjoy being able to hear a voicemail through the computer quickly, and being able to read a transcript of it is EXTREMELY helpful and I wish that feature were integrated into more businesses Cons Calls through the mobile app do lag quite a bit; the app will start ringing after the phone has already been ringing for a moment, so it almost always rings once and goes to voicemail since its inaccurate Review Source DR Derek R. Recruiter Management Consulting Used the software for: Less than 6 months ### "Use it Daily - Great Service and Features" November 17, 2016 5.0 I use Vonage Business Solutions and the Vonage Business Essentials App. Both have been great. There was a slight adjustment to using their technology, but it was quick to pick up, and provides a great foundation for businesses that rely heavily on good phone service. With Business Solutions, the service is good, and the website has some great features to track phone calls, including incoming, outgoing, and internal calls. I've been really pleased. I especially think it is a great service for a sales organization. Pros I really like the Vonage Business Essentials app that pairs up so nicely with the Business Solutions package. The accompanying website is great too. With the app, I can send and receive text messages from the app, almost eliminating the need for clients and customers to use my personal cell phone. And it tracks the data (customers called, messages, etc.) used on my cell and reports them on the site. Brilliant! Cons There were some initial set up issues, but they were resolved quickly. Now I feel right at home with the product, and it's great. Review Source AH Amanda H. Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Vonage Business" January 20, 2021 3.0 Its SOSO. I have issues frequently and they have yet to determine the issue. Pros Its easy to use in terms of having access. You can have multiple extensions and there are many ways to use the service. Cons PEOPLE CAN NEVER HEAR ME IF THEY CALL INTO THE OFFICE! But if I call someone, they hear me perfectly fine. Review Source VR Verified Reviewer Founder Used the software for: 2+ years ### "Used it without a home land line for business for customer service. " April 30, 2018 5.0 Pros Simple to set up and a very affordable price to get a phone line at home without the hassle of a traditional phone line. Cons I remember having a few issues with billing a few years back but overall I would have to say the experience has been good. Review Source ZS Zoey S. Associate Law Practice Used the software for: 2+ years ### "Vonage Business Communications Review" October 31, 2022 3.0 Pros I like the features Vonage offers, particularly the texting option through an office line. Cons The app often freezes and I cannot hear people many times during phone calls. Review Source MP Michael P. Account Manager Accounting Used the software for: 6-12 months ### "Vonage-A great business plan for a small or large company!" May 21, 2019 5.0 I love how you are cost effective and help save us money in the long haul, and we are only a small business. How much more can you do for larger corporations! Thanks Vonage! Pros I love how user friendly it is. It's great for our small business where there are zero interruptions while using the phone. It's easy to ping the device so that when I am away from the office, all calls can go straight to my cell. It's very simple to walkthrough the software and walkthrough the app. Cons There is honestly nothing I can think of that I want to critique. Thank you Vonage for your loyalty, great customer service and easy to use software. Review Source SM Shaun M. Director Computer Software Used the software for: 2+ years ### "Vonage cannot be trusted" February 16, 2021 1.0 Pros None any longer since Vonage summarily cancelled services Cons I have been with Vonage for 17 years and everything worked as advertised. Then without warning Simulring and Call Forwarding no longer works outside of a few countries. I rely on this service which they just cut off. Review Source AK Ankit K. IT Head Management Consulting Used the software for: 1-2 years ### "Good Service for Office communication" December 18, 2018 4.0 Pros We get clear, phone coverage for our company within U.S and globally. The service has a good voicemail system setup that can be linked to your email account and your phone,so you can call using Vonage when you're not at your desk. Cons Setup functionality is not the best. It's hard to setup the system initially for new users. Customer service is subpar.They redirect you to online forum so its tedious when there is a problem. 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