# Page 8 | Vonage Business Communications Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Vonage Business Communications the right Telephony solution for you? Explore 320 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159047/Vonage-Business/reviews --- Vonage Business Communications 4 (320) [View alternatives](https://www.capterra.com/p/159047/Vonage-Business/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of Vonage Business Communications ## Showing most helpful reviews Showing 176-200 of 320 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SB Sean B. Salesman Insurance Used the software for: 2+ years ### "Perfect App For Bringing Your Work Phone On The Go" August 22, 2019 5.0 Pros Great interface. Very easy to dial out/answer calls/check voicemails. Seems to get better with every update - the texting function that was added makes the app better than my office phone. Cons Can lose connectivity somewhat quickly where internet service is spotty. Review Source SE Sarah E. Owner Apparel & Fashion Used the software for: 2+ years ### "Gear for saving on phone lines" December 4, 2018 4.0 Pros It's Very inexpensive, You can call many different countries, and it is Easy to retrieve your voicemail. Cons If your internet is out then you do not have a phone line. You also need a phone hooked up to the bondage base that needs to be hardwired to the internet Review Source CC Camesha C. Treasurer Education Management Used the software for: 1-2 years ### "Vonage Business" January 7, 2021 5.0 Vonage has been a true professional and game changer in this industry. Pros Vonage Business was very easy and convenient to use. It gave me flexibility in answering the phone and managing the phone system so that especially during this pandemic work remotely and not miss out on important business calls. Cons Vonage like most softwares interfaces with the internet and at times with low band width coverage we were unable to receive calls Review Source DE Dan E. Director of Sales Used the software for: 2+ years ### "Great VOIP service for small to mid-sized businesses" November 7, 2017 4.0 Pros IMHO the user interface for the admin dashboard is by far the easiest to use compared to competitors in this class. Adding an additional line, setting up an IVR, forwarding calls among many features, can easily be executed by a technological layman Review Source GS Guillermo S. Network Engineer Management Consulting Used the software for: 2+ years ### "VoIP " March 27, 2018 4.0 Voice quality is adequate. Pros The web dashboard is really comprehensive, you can control almost every aspect of the service. If required, advanced features like call queues can be added to the service. Cons Reliability has not been their strong point, with outages that have lasted for hours. There is an online health check site for the service where admins can check status of the Vonage cloud. Price points are not among the cheapest. Review Source Allan G. Support Associate Outsourcing/Offshoring Used the software for: Less than 6 months ### "Great softphone software" September 18, 2018 5.0 Overall, we do like using this app due to its user friendliness, though I am saddened to say, we are looking for other options. Pros It is easy to use when calling our customers. Its voicemail interface is easy to use, no matter if you're a veteran or a trainee. Cons The only con I have to bring up regarding this system, involves the softphone app you have to download in order to interact with the web browser version. It this app is not up to date, it can mess with your workflow by not allowing you to connect into the system properly. Review Source SE Sarah E. Owner Apparel & Fashion Used the software for: 2+ years ### "Inexpensive solution to business phone " August 18, 2019 4.0 Pros It is just friendly and very cost effective with all of the needs of a business phone line Cons Customer service can be a bit frustrating if you need to call in, but we have only needed to do that once in 6 years. Review Source PS Pooja S. Manager Used the software for: 2+ years ### "Cheapest way to call Abroad!" April 16, 2018 5.0 Pros We are international travelers and we usually top up our phones with international calling but it is expensive. So, we thought of getting vonage phone and then downloading vonage app. Using Vonage app is pretty easy more likely i am using a regular phone. You just need to have a really good internet connection. Cons App crashes abruptly but they fixed that problem in their new versions. Also, it doesn't work sometime showing no internet connection whereas internet is always there. Still no Cons as such which will make you think of why i downloaded this app. Review Source NW Nashita W. Recruitment Professional Information Technology and Services Used the software for: 6-12 months ### "Our bread and butter" June 27, 2022 5.0 We are using it for extensive calling and texting. Never has it malfunctioned. Pros It's been an amazing experience using Vonage. It's been almost a year since I have been using it , never has it stopped working. No technical glitch ever! Best software. Cons No features are missing. It's user friendly. Review Source MW Mahala W. Office Manager Used the software for: 1-2 years ### "This was horrible decision that our company made and we switched to a new company with 1 1/2 years." June 26, 2018 2.0 Pros When the phones actually worked, it made the ease of transferring calls, and taking incoming calls better. Cons The customer service is horrible, and the phones most of the time do not work. There was always static on the line, and sometimes we never received calls. Vonage would say it was our internet, but once we switched services we never had the problem again. Review Source MB Mike B. Owner Construction Used the software for: 2+ years ### "We update our phone systems to vonage and love it!" January 10, 2018 5.0 We now have multiple phone extensions and we can all be on the phone at the same time without interruption. Pros We love that you can create a virtual assistant and transfer calls around the office. It helps my small business appear very professional to our clients! Cons To get good phones it costs quite a bit of money. We got mid grade phones and they work good but I'm not able to use a headset or have Bluetooth capabilities Review Source VR Verified Reviewer Account Manager Information Technology and Services Used the software for: 6-12 months ### "Vonage" April 2, 2019 3.0 Pros The way that the layout is and it updates quite frequently. Cons The call quality has its issues and isn't always the best. Review Source nS natalie S. accountant Accounting Used the software for: 2+ years ### "Vonage Business" July 23, 2019 5.0 Pros I like the customer service Vonage offers and the ability to have set up a business line that is cloud based. Cons There is nothing I dislike about Vonage Business. Their prices are very competitive. Review Source PM Paola M. National Sr. Business Development Manager Management Consulting Used the software for: 2+ years ### "Vonage is a decent product unless you need customer service" November 9, 2017 3.0 Look around, there are competitor business solutions that may be similar in price, but more efficient in customer service. Pros easy to set up and use, great experience when you purchase, the equipment arrived quickly and the set up was very easy. Cons when you want to disconnect or need technical support, it is nearly impossible to get assistance. They made me jump through hoops just to be able to disconnect. Not a fan Review Source CL Cory L. IT Business Analyst Legal Services Used the software for: 2+ years ### "Get what you pay for!" August 6, 2019 4.0 Pros Easy setup. Basics are covered in this easy to use phone system. Cons I wish it had more features but as the title says you get what you pay for. All the bells that it comes with does the job. Review Source SH Samantha H. Business Consultant Business Supplies and Equipment Used the software for: 2+ years ### "Best choice with versatile integration options" March 25, 2019 5.0 Absolutely fabulous! This is my go to company for phone service. Pros Ease of use for employees is the biggest pro. Very little cost on training. Cons Reaching a representative to assist my employees Review Source EL Eddie L. owner Retail Used the software for: 2+ years ### "Cheaper than other" March 6, 2019 5.0 Pros I have not complain about their service. One time setup and very stable. Good pricing. Cons Old user admin portal. Can't cancel service or remove credit card from portal. Review Source Mandy M. Leasing Agent Real Estate Used the software for: Less than 6 months ### "Software allows user to call from app-" May 31, 2020 5.0 Great tool for being in touch while also being out of touch- in touch on your own timeframe! Pros Another great tool for remote employees who 1) need a local number and 2) want to be available via call or text without giving out their personal phone number. There is an app or desktop version so you are always available without being bothered. Cons I haven't found any issues with the software yet. It seem to be working great- iphone app and desktop both work well. Review Source JF Jean F. CTO Management Consulting Used the software for: 2+ years ### "Vonage - have your customers call you anywhere they are" May 3, 2018 5.0 The price is great for the calling plans, for the US, it includes a 1000 minutes to all U.S. locations. Pros Very good call quality anywhere in the world, excellent customer support and easy interface to configure. Cons The Software is not easy to configure if you decide to use an open source solution such as Asterisk. I requires good knowledge for it to get it working 100%. Review Source VR Verified Reviewer Web Application Product Support Internet Used the software for: 2+ years ### "Excellent VOIP Software" January 9, 2019 5.0 Pros I like the fact that this software allows me to access the phone functions across multiple devices. Cons We have had connectivity issues with the software. Review Source VR Verified Reviewer Attorney Law Practice Used the software for: Less than 6 months ### "The Desktop App is Awesome" April 14, 2019 5.0 Pros I absolutely LOVE the texting feature in the app. I work at a law firm and don't have a work cell phone right now, but I don't need one because Vonage allows me to text from my landline by using the app!! I prefer it over having a second cell phone. Cons Every now and then, we have issues where incoming phone calls stop working for a few minutes. A quick phone call to Vonage tends to fix the problem. Review Source AD Andre D. Consultant/Owner Information Technology and Services Used the software for: 6-12 months ### "Great out of the box VoIP product!" September 4, 2019 5.0 Pros I migrated my client from a hosted PBX to Vonage VoIP solution. After an easy account set up the phones were shipped to their new office and simply plugged into the network jacks. There were no headaches or hiccups. It worked out of the box perfectly. Vonage's cloud model allows me to administrate the entire system, adding phones and needed functionality easily and quickly. Cons I haven't run into any major issues with Vonage. Review Source OS Oliver S. Legal Assistant Legal Services Used the software for: Less than 6 months ### "Surprisingly not a great service." December 5, 2018 2.0 Overall, Vonage Business let us down. Whether it was from the technical issues from the start or the constant having to call customer support, there seemed to be zero interest in us or our company. No one could resolve all of our issues and we eventually had to find another company to step in. Pros What I liked most about Vonage is that it comes with so many great features, including the virtual receptionist and easy call transferring. You can create custom voicemails and hold music. Cons What I liked least about this product is that the overall company of Vonage does not seem to care about the customer. We faced many problems setting up our phones and Vonage didn't even communicate all of them. We had to constantly call them to be updated and even today they refuse to give us any credit off the bills we've paid or refund our equipment. Review Source JP Joseph P. LCPC Mental Health Care Used the software for: Less than 6 months ### "Telehealth Video Conferencing" July 23, 2020 4.0 I used the software TokBox which Vonage provides for telehealth sessions. It is a simple interface and easy process for clients to join. The cons though become a bit numerous but the main issue is compatibility. Unlike other telehealth software TokBox has to evolve to allow other browsers to utilize their software reliably. Pros The video conferencing software they provide can be very good. A. The simplest form of telehealth because they utilize a HTML link for single sessions. B. The user interface is extremely simple when a clinician connects up with client C. Security is good because each session creates a new HTML link rather then using a designated single webpage which could become a security issue Cons Their software can have conflicts and compatibility issues depending on the browser. A. Their software TokBox appears to work only with Chrome. Every time tried using Firefox, sessions never connect up. B. Will work with some mobile phones for telehealth but a majority of time, the client has difficulty to connecting up. Software works best usually with a laptop/desktop on Chrome. C. Meetings can lag, especially when network is congested. D. Updates to software do not seem as common. Review Source PG Pam G. Reimbursement Director Hospital & Health Care Used the software for: 2+ years ### "Billing Manager" August 21, 2018 4.0 Pros The ease of using the system for programming phones, listening to calls, setting up voicemails and entering email addresses. Cons The explanation of each part of the system is not always clear. For example, the options do not always explain the outcome - what will actually be affected by selecting an option. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.