# Page 9 | Vonage Business Communications Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Vonage Business Communications the right Telephony solution for you? Explore 320 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159047/Vonage-Business/reviews --- Vonage Business Communications 4 (320) [View alternatives](https://www.capterra.com/p/159047/Vonage-Business/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of Vonage Business Communications ## Showing most helpful reviews Showing 201-225 of 320 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TG Tori G. front desk Health, Wellness and Fitness Used the software for: 2+ years ### "vonage review" April 24, 2019 5.0 Pros typical phone service. was great for a business. Cons did not have voip capability when we used them Review Source LT Lynn T. Owner Management Consulting Used the software for: 2+ years ### "Great phone service for our remote offices" April 22, 2018 4.0 Pros Easy to set up and use, which is important for our remote workers. Good call quality. Easy to set up phone rotations and ringing patterns. Cons There really weren't any negatives. We left because we found another service with most of the same features but at significant savings. Review Source SC Sam C. Marketing Specialish Used the software for: 6-12 months ### "Great phone system to match today's work enviroment" May 22, 2018 5.0 My company chose this phone system and we are all happy with it. Good choice to keep the communication smooth within a company. Pros You can download Vonage onto your computer to make calls directly from your computer. Easily accessible no matter where you are The hardware (phone) is sleek and has neat and useful functionality You can save people's extensions and phone numbers Cons If you're on the phone via your computer and the internet goes out, the call may drop. The software itself requires basic training to use its basic functionalities, but you'll need to take time to learn the more advanced functionalities. Review Source BW Brian W. Attorney Law Practice Used the software for: 2+ years ### "The phone generally works as required. " November 21, 2017 4.0 Pros The ability to forward calls to various locations has been helpful. This was my first attempt at using VOIP. Cons Customer service is lacking. Trying to transfer the number to another carrier is a nightmare. I have not been able to speak with anyone that can assist. Review Source MH Mark H. Project Manager Construction Used the software for: 1-2 years ### "Good call quality" April 3, 2019 3.0 Overall it works well and is reliable which is the most important. Pros I have never had an issue with the call quality. Cons The phone functions are not easy or convenient to use. It should just have one button for getting messages. Review Source VR Verified Reviewer Paralegal Legal Services Used the software for: 6-12 months ### "Good software and app" January 28, 2021 3.0 Nice to be able to transfer from office to mobile so you're not stuck at the office phone if you have to step out during a call. Pros Easy to use and setup. I like that there is an app for smartphones. Nice to switch to and from mobile to office phone. Cons Audio quality can deteriorate at times on mobile, which can make it hard to use outside of the office. Review Source Stefani M. Investigator Hospitality Used the software for: Less than 6 months ### "Good mobile phone for business" October 15, 2019 5.0 Overall my experience was great with the app. It allows mobility with your business while still operating your life. Pros Very easy to use this app. Easy to set up and dunction properly daily allows you to be mobile while still operating a business. Cons Sometimes the call doesn't complete but it is very rare. Other than that no issues with the app. fast Review Source HN Helen N. Servicing supervisor Used the software for: 1-2 years ### "The phones were okay for the most part, but there were too many outages that occurred. " March 26, 2018 4.0 Pros I liked that the phones were simple and easy to use. Also, there was an online portal where I can sign in as an administrator and adjust call flows or make changes to a phone line's settings, which was easy to learn. Cons Often times, the phones in our office would just stop working. These outages sometimes lasted days and we would end up having to use our cellphones to continue with our jobs. Review Source FG Frank G. Business consultant Used the software for: 1-2 years ### "The best business should have" July 11, 2017 5.0 Overall a good product for the price Pros Easy to use, has good voice quality even in low bandwidth. Mobile app is amazing works on 3g, lte and on WiFi. Messaging features is a good add-on. Configuration is quite easy. Cons I didn't find any cons in particular, I've been using both landline and mobile app. Maybe sometimes the app doesn't run in background and can miss a call or so but that's very rare.. Review Source JC John C. Attorney Law Practice Used the software for: 1-2 years ### "Good Service" May 6, 2021 4.0 Pros It let me get rid of a desk phone and just wear a headset when making or receiving phone calls. Cons Some features were a bit challenging to set up. I had to use tech support a couple of times. Review Source PS Paulo S. Diretor Information Technology and Services Used the software for: Less than 6 months ### "Disappointed" April 6, 2023 1.0 Terrible. I wouldn't recommend this service to anyone. Pros Apparently, they should provide a large range of solutions. But I hadn't the opportunity to explore them, one I was so disappointed with customer service on the very first one. Cons Customer service is a joke. They kept my money and didn't deliver the service on a technicality. Reason for choosing Vonage Business Communications I was thinking it was a serious company. Not a scam. Review Source MM Milos M. Freight Broker Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Gets the job done" March 12, 2019 4.0 I use it daily, both the Android and Windows app. It gets the job done, even though it is rough around the edges, there is space for improvement. Pros It is very easy to use, no flash, just straight to the point. Connection is good most of the times. Cons If you use it on 2 or more platforms at the same time, it can go haywire, and you may end up with a few missed calls. Review Source CLHC Chi Loong Harold C. LNP specialist Outsourcing/Offshoring Used the software for: 2+ years ### "Friendly Voice" June 30, 2017 5.0 Pros Very good product and very easy to use. This is something that we are looking for our business. :-) Cons Difficult to get to a technical support representative. It takes a while for them to answer my call. Review Source TH Teresa H. Writer Marketing and Advertising Used the software for: 6-12 months ### "We Used Vonage for 6-12 Months and Really Loved It" March 28, 2020 5.0 This was a Heaven-sent solution that was low-cost and good quality. We really appreciate Vonage. Thank you! Pros We needed a business phone for our remote office and this system worked perfectly! Thank you for a low-cost, quality solution! Cons Only the billing at the end was a little frustrating, however, I'm sure they got that worked out by now. Review Source LW Lacie W. Front Desk Coordinator / Payroll Used the software for: 1-2 years ### "Moving Target" June 5, 2018 3.0 Do not go to this company if you will ever have any questions about your service. Pros Click to dial is nice to have - a time saver. Can monitor stats of calls online as well as manage your account. Cons Terrible customer service - we tried to get a new line set up and they would not disclose any pricing information and each time we called they had a different answer. Review Source SR Shahal R. Owner Hospital & Health Care Used the software for: 2+ years ### "5+ Years with VOIP" July 30, 2015 4.0 Pros The system is easy to use and relatively maintenance free. When I first started using the system it was a bit glitchy and the voice quality wasn't great, but I have no such complaints anymore. I like the fact that the number travels with me where ever I am. Cons The website and smartphone app need some updating and upgrades. The website appears to be based on old code and does not have the level of functionality and ease of use that we would expect from a tech company. The smartphone app, which I use on an android device, well, I just use Skype instead. Review Source JL Johnny L. Marketing & Sale Director Wholesale Used the software for: 1-2 years ### "good voip " January 15, 2020 5.0 it's ok Pros easy to use, and the text msg app is also very user friendly Cons pricing is higher than ooma and that's what made me switch Review Source NF Nancy F. office manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "New to Vonage" August 6, 2019 4.0 Overall, their IT techs are very willing to help with any problems. Granted, getting office numbers ported was an issue, but that wasn't all their fault. I think previous provider didn't want to give up the CSR as part of the problem. Our activation date kept changing and I was never sure what was going on and that's when I couldn't get my sales rep to return my calls. I went with IT and that's when Vonage started getting very helpful. Pros Pricing compared to other providers providing the same type of services Cons Getting our salesperson to return my calls once they got office to sign on with their company. Reason for choosing Vonage Business Communications Pricing along with services provided Review Source CM Courtney M. Office Manager Hospital & Health Care Used the software for: Less than 6 months ### "All in All a Great Software/ Viop Phone System" December 6, 2016 4.0 I have been using Vonage for about three years now. I find the software to be fantastic, however I think they could be a little faster on the customer support side of things. There are many great features such as virtual lines, virtual receptionist for both open and closed hours, run and print reports, send voicemails to emails, transfer calls between phones, send calls to your mobile devices and more! Pros I love being able to control the entire phone system for all three of our locations from my laptop! I have fixed phone issues while being out of state! You can not get more convenient than that! Cons Costumer service is slow! Often times you are placed in a que and you have to wait to be called back. Not very convenient when your business's phones are down. That being said the actual staff is friendly and knowledgeable. I also wish they had some better tutorials for all their features. Review Source Veronica C. Service Manager Used the software for: Less than 6 months ### "Amazing experience " June 27, 2018 5.0 Amazing Pros The fact that you can control your employees and they way they take calls and how they interact with clients Cons I don't like the app, it not as user friendly as I would like, and you can't hear reacordings in the app. Review Source AZ Adam Z. Lawyer Legal Services Used the software for: 2+ years ### " Not sure who still uses this! " August 3, 2018 3.0 Depending on your age group and whether you were technology savvy or not you may or may not benefit from the software. Pros I mean it works well but yeah it works The Voice clarity is there and it is reliable to contact and communicate with people Cons There are so many other free solutions if you are willing to go mobile that it just isn’t worth it to me. I don’t understand who uses this instead of other mobile solutions.com free with your phones. It just seems like a very old-school experience that I have grown out of and I don’t really use anymore. Review Source KB Kelsey B. IT Developer/Analyst Public Safety Used the software for: Less than 6 months ### "The Best: Across The Board" October 18, 2020 5.0 Our experience with Vonage Business has been a good one. I actually helped implement Vonage Business at another organization several years ago, and it was a no brained when looking for options this time around. Pros The best thing about Vonage Business is that it enabled our organization to streamline our phone system budget by 90% each month. The portal itself is very simple to use and customize, and has many features that make using the system capable of being utilized in so many ways. Cons The interface is still kind of clunky, but still does exactly what’s it’s supposed to do regardless of the look. Reason for choosing Vonage Business Communications Affordability and ease of use Review Source DM DaVonna M. Agency Manager Insurance Used the software for: 1-2 years ### "not very happy" September 20, 2017 3.0 no Pros I like the fact that you can just dial an extension and get in touch with one of your co-workers with out having to call the whole number Cons if we have bad weather like rain it will drop calls. If the internet company is having trouble then your phone system will not work. Review Source OP Omarie P. Marketing Specialist Hospital & Health Care Used the software for: 1-2 years ### "Great for a small-med sized company and for call routing" September 30, 2018 5.0 Pros This software has helped our office out so much with staying connected and organized. We can easily forward our phones when needed and track all of our lead calls. Cons We’ve had some issues with our account reps in the past but our tech support guy right now is great! Review Source VR Verified Reviewer CEO Executive Office Used the software for: 6-12 months ### "Vonage Business - switched there from RingCentral" April 3, 2019 4.0 It has been a fairly smooth process from signing up to porting our number to getting our users up and running. Pros I like the fact that Vonage allows us to monitor calls Cons Honestly - the pricing is what I like least although Vonage has been better than most Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.