Average Ratings

20 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $12.99/month/user
  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • Digium
  • www.digium.com

About Switchvox

Unified Communications (UC) solution that provides call control, collaboration, call management, analytics, and messaging for SMBs.


Switchvox Features

Vendor has not completed this information.

  • Call Parking
  • Call Recording
  • Contact Management
  • Encryption
  • IVR / Voice Recognition
  • Ring Groups
  • SIP Trunking
  • Unified Communications
  • Voice Quality Enhancement

Switchvox Reviews Recently Reviewed!


Capterra-loader

Its the union of Asterisk with powerfull tools to administrate calls.

May 22, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The easy of use, its have voicemail integration with email server, screenshare, videoconference to make use with simple clicks.

Cons: The UI is powerfull but adding lot of elements in layout can be difficult to track all calls, server resources and trunk calls

Overall: I was using Elastix, but it took lot of time to read and implement changes in config files, with Switchbox with simple clicks you can configure and savetime.

Capterra-loader

This is our phone system at our office. It is definitely been a step up from our previous system.

May 11, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It really has taken phone and voice mail systems to another level. My favorite feature is that it allows you to connect to your phone online. You can set up your out of office messages for your phone via your computer, you can forward, transfer, and "park" calls all via the online application. You can also listen to your voicemail through the online applications and view your company directory there as well. It has been a great technological advancement for us and especially for those of us fielding high call volumes.

Cons: Employees have seemed to be slow at adopting the online application. My hope was that the online directory would take away the need to publish a paper version, however, after 5 years of having the system we've not gotten away from updating and printing a new directory. The system also doesn't seem to have the capability to store personal cell phone information - which many of our employees must be reached that way as well. The online application could be a bit more user friendly as well. It takes some learning to figure out the 'language' in the system, how things are labeled, and the steps to getting to the employee directory, for example.

Overall: I love that it put our phone system online and allows you to manage calls and messages from anywhere in the world.

Lost in Space

Apr 12, 2018
3/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: I would love to be able to get help when features are not working.

Pros: We like the features when they work. These include all calls are recorded, swutchvox is easy to use, faxes work most of the time.

Cons: When the digium site goes down, you cannot retreice voicemails. When it is working we have to dial a number, it will ask for password, we do nothing, then it asks for mailbox number, we input that, then it asks for password. We input password. Then we can retrieve our voicemail. Seems like a crazy work around.

Capterra-loader

Simple & Easy

Mar 11, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like being able to use my pre-set call rules to forward my phone to a colleague when I am on vacation, or to my cell phone if I am working remote.

Cons: Something that I didn't like is when setting up my phone list of auto-dialed phone numbers, it took a full 7 days for the list to be uploaded to my phone screen from Switchvox. Customer Service didn't seem to have good answers as to why they weren't showing up. Luckily, a co-worker had experience in this & told me to just be patient & it will upload in a few more days & they were right.

Capterra-loader

Switchvox: An affordable yet robust PBX for your small business

Mar 08, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The Switchvox is extremely customizable so that you can tailor the system functionality to your business' call structure. It can be used for automated answering or as an operator PBX with the ability to set up circular and linear call groups. With the included Switchboard web console, you can view and distribute calls in your organization, dial other users, view and retrieve parked calls, manage voicemails and more right from your workstation's desktop. There are optional add-ons to allow you to dial contacts directly from your web browser and MS Outlook.

Cons: The mobile app for Switchvox has experienced spotty perfromance with intermitent call drops and user status displays. Despite several sessions with Digium suppport, theyhave been unable to resolve the issue. This is an area where they need improvement. Be cautious is your intent is to have an employee use the mobile extension app exclusively.

Overall: A robust PBX system at a cost that is attractive to small business.

Mobile app is great, when it works.

Mar 05, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Very nice to be able to use the office phone system while out of the office. Clients have no idea that I'm using my cell phone and helps to keep my cell # private.

Cons: Very buggy. Drops calls and sometimes takes a long time to connect the call. We had several issues where the system blocked my IP address when I was on my home Wifi. We had to contact support and they helped us to "fix" the problem but if my ISP assigns my modem a new IP address, we have to go back into the system and unblock my IP again.

Overall: Saves me from having to give out my private cell # to clients.

Great Product and Software for Office Communications

Feb 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love how easy this software is and that I can log in from home if I have to. Its so easy to change the Calling Rules if I have to work from home or on the road traveling and need to forward my phone.

Solid product

Feb 14, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: We have been happy with bringing in the Switchvox system into our organization. It has been solid since day 1 and setup was relatively painless. Lots of features and functionality. Adds an enhanced level of communication both within and outside our organization.

Capterra-loader

Fantastic Hosted PBX platform that integrates well with Switchvox On-Premise as well.

Jan 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The switchboard is the key defining feature of Switchvox. The drag-drop call management and real-time call and queue visibility make it fantastic for receptionists, managers, and call centers.
With Switchvox all features are included for all users, so you don't end up with hidden fees for add-on features. The new licensing model even gives you mobility and softphone options that are part of the base extension license.

Cons: There is a very small subset of features that are available in Switchvox on-premise that are restricted in the Hosted platform due to the shared nature of the system. Unless you're a real power user and already intimately familiar with the on-premise version, you are unlikely to notice, though.

Overall: Fantastic Hosted PBX.
Amazing real-time visibility and call management tools.

5 years using Switchvox appliances

Dec 21, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Comments: Our Switchvox systems have been rock-solid for 5 years. Setup is easy even for a novice.

Pros: Features are comparable to higher priced solutions. Recent update allows up to 5 soft devices per license. VM compatible.

Cons: We haven't used any of the new E-series appliances, but the older appliances are overpriced for the hardware inside.

Our company is deploying Switchvox at all our sites

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Our company has over 100 locations with 4000+ employees. We have about every make and model of legacy phone systems and in 2012 we evaluated several phone platforms to standardize across the enterprise. Part of the evaluation was a detailed TCO - Total Cost of Ownership over the life of the phone systems. In the end, Switchvox was the ideal choice for us. We have deployed at about 30% of our locations so far using Digium phones. The self provisioning feature makes phone deployment very quick and easy. We run Switchvox in VM environment and now that Digium has come out with VM version we are upgrading all sites to have the VM tools.

Pros: Works great in VM environment, easy to use web interface, and feature rich, Switchboard is great tool for users, self provisioning phones make installs easier. Digium has great library of videos for training staff. Switchvox is also designed for the users to administrate their own extension and this has greatly reduced tickets to our help desk.

Cons: Digium needs to come up with certification process for end users.

Recommendations to other buyers: Make sure your network is solid and vLAN's are set up before installing any VOIP system. Use VOIP rated routers as most routers do not have fast enough CPU's and your audio quality will suffer.

A Front Desk Dream!

Feb 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have used this system for our front desk for the past five years! We have been very impressed when using this operating system thanks to it's user friendly layout and advance functions. I recently noticed they updated the switchboard page and made it even easier to use. Transferring calls, sending people to voicemail, and seeing others phone availability has never been easier!

Great System!!

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have had Digium for over 10 years. We used to have them on premise and have recently switched over to their hosted platform. Very reliable-Great company. We also love our softphone mobile app for our lawyers to be able to work remote or on the go.

Pros: Ease of use, rich features, friendly customer service

Cons: Not much to complain about

Recommendations to other buyers: The ROI is fantastic on the system that we have experienced over the past 10 years. Support has just come under new management and things are running well. The staff is always willing to help. I would definitely recommend for any business!

PREPARE FOR CRASHES

Dec 02, 2016
2/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: I use digium in my office. If the quick dialer isn't crashing, other features will.

Pros: Ease of use when working

Cons: Never working at 100%. Something is always failing or down, if not the whole system.

Recommendations to other buyers: Use something else.

Hardware okay

Aug 01, 2016
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Intuitive setup and admin interface. Phone setup works well.

Cons: Support (paid) is horrible. System critical issues take days sometime weeks to get resolved. In Hindsight, if I knew there support was so bad I would not have invested in this system.

Recommendations to other buyers: Don't purchase this system if you plan to call for support.

Great system for the price

Feb 11, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of configuration, rich feature set, best price for feature set on the market.

Cons: support can be slow at times, some features do not work 100% or are a little flaking

Recommendations to other buyers: While Switchvox does have some little quirks, it's nearly impossible to beat the feature set this system has for the price. It's got the features of a shoretel without the crazy price tag, just keep it mind it is not quite as polished. It's a very robust easy to use system.

Lots of issues and bugs, terrible support

Jul 27, 2015
2/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: No hardware issues after a year and a half. Easy to use GUI. Simple installation.

Cons: Software is old and outdated even on the latest version which requires an active support contract to stay up-to-date. Lots of bugs and problems. The Switchboard lags, crashes, and displays inaccurate information. Switchvox support (which we pay for) acknowledged this as an issue over 6 months ago and have not produced a fix or workaround. Support is a joke. No impressive features. API is not very robust. No real integration. No real fault tolerance / high availability options.

Recommendations to other buyers: Test the hardware before committing. It is easy to make a decision just by talking about it, reading about it, and seeing pictures, but I suggest a full evaluation of the system, even if in a lab, before spending tens of thousands of dollars on a new phone system. Contact other businesses with the system to see how they like it.

Easy, Simple, Efficient

Jul 01, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Very simple to use with many features providing services of all what is needed

Cons: Not any single objection to either the product or the vendor

Recommendations to other buyers: Use it to its most with all included features all you will be grateful

Best trip with Digium Switchvox

Jul 01, 2015
4/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Digium Switchvox is easy to use as it has a familiar interface. Plus, it is easy to control and configure.

Cons: The IVR menu should have more advanced actions in Digium Switchvox.

Recommendations to other buyers: I worked with many PBX brand and I concluded that you cannot found such PBX easy with good performance like Digium Switchvox.

Best IP PBX Ever

May 07, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Very reliable, able to function for 24/7/365 without any need to reboot. Very Easy to use, with well GUI design.

Cons: Yearly licenses payments, each year you have to pay for the subscriptions

Recommendations to other buyers: You can buy without any need for testing, try the Switchvox 360 SMB Note: this is a hardware solution and not software solution