# Switchvox Phone System Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Switchvox Phone System Software - reviews, pricing plans, popular comparisons to other Cloud PBX products and more. Source: https://www.capterra.com/p/159077/Switchvox/alternatives --- # Switchvox Phone System Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Switchvox Phone System ## What is Switchvox Phone System? Unified Communications (UC) solution that provides call control, collaboration, call management, analytics, and messaging for SMBs. ## What is Switchvox Phone System used for? [Cloud PBX](https://www.capterra.com/cloud-pbx-software/)[VoIP](https://www.capterra.com/voip-software/) Overall rating Based on 29 user reviews Reviews sentiment Positive 72% Neutral 14% Negative 14% Starting price $17.99 Per User, One Time Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Switchvox Phone System?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.sangoma.com&name=Switchvox Phone System) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Switchvox Phone System 4.0 (29) VS. [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price $17.99 Per User, One Time Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (29) Ease Of Use 4.4 (464) Value For Money 4.0 (20) Value For Money 4.3 (304) Customer Service 3.7 (24) Customer Service 4.1 (336) ## Switchvox Phone System alternatives [4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month [4.5 (61)](https://www.capterra.com/p/172777/UniTel-Voice/reviews/) Starting price $9.99 Per User, Per Month Highest Rated [4.6 (69)](https://www.capterra.com/p/169306/RingByName/reviews/) Starting price $28.95 Per User, Per Month [4.4 (132)](https://www.capterra.com/p/161865/Intulse/reviews/) Starting price $42.00 Per User, Per Month ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Recording Record the audio of phone conversations for quality assurance purposes Call Routing Sends voice calls to a specific queue based on predetermined criteria Contact Management Manage, organize, and store contact information IVR Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response SIP Trunking Enables the connectivity to send and receive calls over the internet Unified Communications Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Switchvox Phone System 7 features Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Manage, organize, and store contact information Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Enables the connectivity to send and receive calls over the internet Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Connect with meeting participants remotely over video Get Advice We can help you find the software with the features you need. Features 4.2 (29) 4.2 Based on 29 reviews ## Pricing Value for money 4.0 (20) Free Trial [View pricing plan details](https://www.capterra.com/p/159077/Switchvox/pricing/) Unlimited Plans $17.99 Per User,One Time It includes: - Unlimited Plans for companies with average to high call volume or prefer predictable billing Metered Plans $12.99 Per User,One Time It includes: - Metered plans deliver a low-cost option and perfect for companies that need the flexibility to handle unpredictable call volume Value for money 4.0 (20) 4.0 Based on 20 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.7 (24) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.7 (24) 3.7 Based on 24 reviews ## User reviews Overall rating 4.0 Based on 29 reviews Filter by rating 5(13) 4(8) 3(4) 2(3) 1(1) Mentioned topic Sorted by most recent AA Andrea A. BDR Team Leader Wholesale ### "Easy to use and constant improvement" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 25, 2022 Pros Switchvox is simple and very easy to use. It works fast and connects your calls more clearer without any interference. You are able to control your volume, mute/unmute your calls and record your calls at any time. The settings to adjust your needs are simple. Cons Haven't experienced any ay this time. Everything has worked out smoothly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GP Gene P. President Automotive ### "Switchvox A Bad Choice" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 12, 2021 Support is terrible. Complete waste of time. You would get better service from a Walmart greeter. Switchvox has its moments of greatness and then it fails because of stupidity at the program level. Just avoid it. You’ll thank yourself later. Pros System works well when you get everything right. When is not right then it becomes a big brick. Cons This system violates the RFC for SIP clients. If you plan on using this system with any other sip device on your network you will have a big surprise when it stops working. Switchvox knowingky (you can ask their support department) hard codes the return port for the sip client to 5060. This causes the system to stop working in a nat environment when it is assigned a different port. If you are looking for a system that you will have to babysit all the time and make sure it didn’t use any other port so your client can stay online then this is the switch for you. If that didn’t sound like your cup of tea then buy Cisco and be happy all the time. Alternatives considered [Cisco Unified Communications Manager](https://www.capterra.com/p/157096/Unified-Communications-Manager/) Reasons for choosing Switchvox Phone System Price. Should have known better. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RR Rick R. President Information Technology and Services ### "Great Phone System but has Some Software Issues" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 May 21, 2021 Our experience with Switchvox has been a mixed bag. It gave us features that we were needing that our old system didn't have. Our remote workforce has been a challenge with it but hopefully we are on the better side of that now. Pros The switchboard function is by far the feature I like the most. It allows me to have a single view into everything going on with phone system. I can see all users, queues, etc. in one place. The system is also very easy to program across the board. Cons The mobile client is possibly the worst I have ever used. It has severe stability issues and could not be depended on for day to day use. Support pointed us to a web client version and it has been better. Remote physical phones have had some issues as well. Call will ring and after the caller hangs up, it will never stop ringing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SC Sally C. Office Manager Information Technology and Services ### "The soft phone app is...challenging at times" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 November 20, 2020 Its a great option, keeps me connected, but glitchy at times. Pros I enjoy the flexibility it gives me when working remote. I can monitor call activities and ensure I am not missing a beat, even when away. Cons I struggle with toggling between callers with more difficulty than if I was just at my desk. This certainly would not replace my desk phone. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SS Stacy S. Sales Marketing and Advertising ### "Good way to get accurate phone reporting, easy way to handle phone transfers." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 December 3, 2019 This is our phone system. It does what it's supposed to and allows admin-types to monitor. Pros I need to monitor a small team's phone calls and call logs and numbers. Switchvox reporting is fast and easy and makes good, accurate reports (sometimes some calls seem missing, and they have different parameters you can set to indicate what constitutes a call vs a dial and whatnot). Cons Sometimes it seems frustrating when I run a report and the numbers don't seem to line up with my own numbers, but that's usually an error on my part (i.e. what I'm querying). Otherwise, call recording, monitoring, etc is all straightforward. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Front-End Specialist Marketing and Advertising ### "Excellent Phone System" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 March 26, 2019 We have used Switchvox as our main phone system for several years now and it has always done everything we need it to. I certainly don't use it to it's fullest potential, but it is highly configurable. Pros There are lots of great features included with Switchvox. You can set up an unlimited amount of call rules based on time of day or current phone status. For instance, I have my phone set up to forward to my cell phone if I set my status to "Available - Home Office" and we have our support line set up to bounce between support reps a limited amount of times before going to voicemail. Cons It was a bit confusing to set up. The interface is quite dated, but then again that seems pretty common in the VoIP market. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DH Douglas H. Lead Sales Automotive ### "Phone System" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 13, 2019 Pros This software is currently used to maintain our current phone system Cons Sometimes calls will take some time to come in through the queue Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Director of Partner and Customer Success Food Production ### "digium" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 4/10 December 18, 2018 Not a winner. Pros \-reporting was kind of helpful -support is responsive Cons \-app doesn't work very well -reporting should be more detailed -need crm integration Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Luz N. Consultor de Planificación de Proyectos Telecommunications ### "Digium is great!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 3, 2018 Digium is a very friendly and simple software, I optimize the management and that allowed us to meet requirements quickly Pros It offers accessible, economical and easy-to-use communications, VoIP technology allows communications at any time and in any place. Cons Digium I love I have not got something that I do not like about this software Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Daniel M. Administrador de sistemas y Desarollo de Software ### "Its the union of Asterisk with powerfull tools to administrate calls." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 22, 2018 I was using Elastix, but it took lot of time to read and implement changes in config files, with Switchbox with simple clicks you can configure and savetime. Pros The easy of use, its have voicemail integration with email server, screenshare, videoconference to make use with simple clicks. Cons The UI is powerfull but adding lot of elements in layout can be difficult to track all calls, server resources and trunk calls Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/159077/Switchvox/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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