# Switchvox Phone System Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Switchvox Phone System the right Cloud PBX solution for you? Explore 29 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/159077/Switchvox/reviews

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Switchvox Phone System

4 (29)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Switchvox Phone System

Ease of use

4.2

Customer Service

3.7

## Showing most helpful reviews

Showing 1-25 of 29 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Aimee F.  
OD/HR Professional  
  
Used the software for: 2+ years

### "This is our phone system at our office. It is definitely been a step up from our previous system."

May 12, 2018

4.0

I love that it put our phone system online and allows you to manage calls and messages from anywhere in the world.

Pros

It really has taken phone and voice mail systems to another level. My favorite feature is that it allows you to connect to your phone online. You can set up your out of office messages for your phone via your computer, you can forward, transfer, and "park" calls all via the online application. You can also listen to your voicemail through the online applications and view your company directory there as well. It has been a great technological advancement for us and especially for those of us fielding high call volumes.

Cons

Employees have seemed to be slow at adopting the online application. My hope was that the online directory would take away the need to publish a paper version, however, after 5 years of having the system we've not gotten away from updating and printing a new directory. The system also doesn't seem to have the capability to store personal cell phone information - which many of our employees must be reached that way as well. The online application could be a bit more user friendly as well. It takes some learning to figure out the 'language' in the system, how things are labeled, and the steps to getting to the employee directory, for example.

Review Source

Garry A.  
Client Relationship Manager  
  
Used the software for: 2+ years

### "Fantastic Hosted PBX platform that integrates well with Switchvox On-Premise as well. "

January 18, 2018

5.0

Fantastic Hosted PBX. Amazing real-time visibility and call management tools.

Pros

The switchboard is the key defining feature of Switchvox. The drag-drop call management and real-time call and queue visibility make it fantastic for receptionists, managers, and call centers. With Switchvox all features are included for all users, so you don't end up with hidden fees for add-on features. The new licensing model even gives you mobility and softphone options that are part of the base extension license.

Cons

There is a very small subset of features that are available in Switchvox on-premise that are restricted in the Hosted platform due to the shared nature of the system. Unless you're a real power user and already intimately familiar with the on-premise version, you are unlikely to notice, though.

Review Source

GP

Gene P.  
President  
Automotive  
Used the software for: Less than 6 months

### "Switchvox A Bad Choice"

September 12, 2021

3.0

Support is terrible. Complete waste of time. You would get better service from a Walmart greeter. Switchvox has its moments of greatness and then it fails because of stupidity at the program level. Just avoid it. You’ll thank yourself later.

Pros

System works well when you get everything right. When is not right then it becomes a big brick.

Cons

This system violates the RFC for SIP clients. If you plan on using this system with any other sip device on your network you will have a big surprise when it stops working. Switchvox knowingky (you can ask their support department) hard codes the return port for the sip client to 5060. This causes the system to stop working in a nat environment when it is assigned a different port. If you are looking for a system that you will have to babysit all the time and make sure it didn’t use any other port so your client can stay online then this is the switch for you. If that didn’t sound like your cup of tea then buy Cisco and be happy all the time.

Alternatives considered

[Cisco Unified Communications Manager](https://www.capterra.com/p/157096/Unified-Communications-Manager/)

Reason for choosing Switchvox Phone System

Price. Should have known better.

Review Source

VR

Verified Reviewer  
Front-End Specialist  
Marketing and Advertising  
Used the software for: 2+ years

### "Excellent Phone System"

March 26, 2019

5.0

We have used Switchvox as our main phone system for several years now and it has always done everything we need it to. I certainly don't use it to it's fullest potential, but it is highly configurable.

Pros

There are lots of great features included with Switchvox. You can set up an unlimited amount of call rules based on time of day or current phone status. For instance, I have my phone set up to forward to my cell phone if I set my status to "Available - Home Office" and we have our support line set up to bounce between support reps a limited amount of times before going to voicemail.

Cons

It was a bit confusing to set up. The interface is quite dated, but then again that seems pretty common in the VoIP market.

Review Source

George P.  
Agency Development / Information Services  
Insurance  
Used the software for: 6-12 months

### "Switchvox: An affordable yet robust PBX for your small business"

March 8, 2018

5.0

A robust PBX system at a cost that is attractive to small business.

Pros

The Switchvox is extremely customizable so that you can tailor the system functionality to your business' call structure. It can be used for automated answering or as an operator PBX with the ability to set up circular and linear call groups. With the included Switchboard web console, you can view and distribute calls in your organization, dial other users, view and retrieve parked calls, manage voicemails and more right from your workstation's desktop. There are optional add-ons to allow you to dial contacts directly from your web browser and MS Outlook.

Cons

The mobile app for Switchvox has experienced spotty perfromance with intermitent call drops and user status displays. Despite several sessions with Digium suppport, theyhave been unable to resolve the issue. This is an area where they need improvement. Be cautious is your intent is to have an employee use the mobile extension app exclusively.

Review Source

Luz N.  
Consultor de Planificación de Proyectos  
Telecommunications  
Used the software for: 1-2 years

### "Digium is great!!"

September 3, 2018

5.0

Digium is a very friendly and simple software, I optimize the management and that allowed us to meet requirements quickly

Pros

It offers accessible, economical and easy-to-use communications, VoIP technology allows communications at any time and in any place.

Cons

Digium I love I have not got something that I do not like about this software

Review Source

Daniel M.  
Administrador de sistemas y Desarollo de Software  
  
Used the software for: 6-12 months

### "Its the union of Asterisk with powerfull tools to administrate calls."

May 22, 2018

5.0

I was using Elastix, but it took lot of time to read and implement changes in config files, with Switchbox with simple clicks you can configure and savetime.

Pros

The easy of use, its have voicemail integration with email server, screenshare, videoconference to make use with simple clicks.

Cons

The UI is powerfull but adding lot of elements in layout can be difficult to track all calls, server resources and trunk calls

Review Source

VR

Verified Reviewer  
Director of Partner and Customer Success  
Food Production  
Used the software for: 1-2 years

### "digium"

December 18, 2018

2.0

Not a winner.

Pros

\-reporting was kind of helpful -support is responsive

Cons

\-app doesn't work very well -reporting should be more detailed -need crm integration

Review Source

CM

Christopher M.  
Credit Manager  
Machinery  
Used the software for: 2+ years

### "Great Product and Software for Office Communications"

February 23, 2018

5.0

Pros

I love how easy this software is and that I can log in from home if I have to. Its so easy to change the Calling Rules if I have to work from home or on the road traveling and need to forward my phone.

Review Source

Lisa B.  
Territory Credit Manager  
  
Used the software for: 1-2 years

### "Simple & Easy"

March 11, 2018

5.0

Pros

I like being able to use my pre-set call rules to forward my phone to a colleague when I am on vacation, or to my cell phone if I am working remote.

Cons

Something that I didn't like is when setting up my phone list of auto-dialed phone numbers, it took a full 7 days for the list to be uploaded to my phone screen from Switchvox. Customer Service didn't seem to have good answers as to why they weren't showing up. Luckily, a co-worker had experience in this & told me to just be patient & it will upload in a few more days & they were right.

Review Source

MC

Martin C.  
IT manager  
Entertainment  
Used the software for: 2+ years

### "Our company is deploying Switchvox at all our sites"

February 13, 2017

5.0

Our company has over 100 locations with 4000+ employees. We have about every make and model of legacy phone systems and in 2012 we evaluated several phone platforms to standardize across the enterprise. Part of the evaluation was a detailed TCO - Total Cost of Ownership over the life of the phone systems. In the end, Switchvox was the ideal choice for us. We have deployed at about 30% of our locations so far using Digium phones. The self provisioning feature makes phone deployment very quick and easy. We run Switchvox in VM environment and now that Digium has come out with VM version we are upgrading all sites to have the VM tools.

Pros

Works great in VM environment, easy to use web interface, and feature rich, Switchboard is great tool for users, self provisioning phones make installs easier. Digium has great library of videos for training staff. Switchvox is also designed for the users to administrate their own extension and this has greatly reduced tickets to our help desk.

Cons

Digium needs to come up with certification process for end users.

Review Source

RR

Rick R.  
President  
Information Technology and Services  
Used the software for: 1-2 years

### "Great Phone System but has Some Software Issues"

May 21, 2021

4.0

Our experience with Switchvox has been a mixed bag. It gave us features that we were needing that our old system didn't have. Our remote workforce has been a challenge with it but hopefully we are on the better side of that now.

Pros

The switchboard function is by far the feature I like the most. It allows me to have a single view into everything going on with phone system. I can see all users, queues, etc. in one place. The system is also very easy to program across the board.

Cons

The mobile client is possibly the worst I have ever used. It has severe stability issues and could not be depended on for day to day use. Support pointed us to a web client version and it has been better. Remote physical phones have had some issues as well. Call will ring and after the caller hangs up, it will never stop ringing.

Review Source

SS

Stacy S.  
Sales  
Marketing and Advertising  
Used the software for: 2+ years

### "Good way to get accurate phone reporting, easy way to handle phone transfers."

December 3, 2019

4.0

This is our phone system. It does what it's supposed to and allows admin-types to monitor.

Pros

I need to monitor a small team's phone calls and call logs and numbers. Switchvox reporting is fast and easy and makes good, accurate reports (sometimes some calls seem missing, and they have different parameters you can set to indicate what constitutes a call vs a dial and whatnot).

Cons

Sometimes it seems frustrating when I run a report and the numbers don't seem to line up with my own numbers, but that's usually an error on my part (i.e. what I'm querying). Otherwise, call recording, monitoring, etc is all straightforward.

Review Source

AA

Andrea A.  
BDR Team Leader  
Wholesale  
Used the software for: 1-2 years

### "Easy to use and constant improvement"

August 25, 2022

5.0

Pros

Switchvox is simple and very easy to use. It works fast and connects your calls more clearer without any interference. You are able to control your volume, mute/unmute your calls and record your calls at any time. The settings to adjust your needs are simple.

Cons

Haven't experienced any ay this time. Everything has worked out smoothly.

Review Source

MM

Matthew M.  
IT Director  
Philanthropy  
Used the software for: 2+ years

### "5 years using Switchvox appliances"

December 21, 2017

4.0

Our Switchvox systems have been rock-solid for 5 years. Setup is easy even for a novice.

Pros

Features are comparable to higher priced solutions. Recent update allows up to 5 soft devices per license. VM compatible.

Cons

We haven't used any of the new E-series appliances, but the older appliances are overpriced for the hardware inside.

Review Source

MK

Michael K.  
IT Coordinator  
Government Administration  
Used the software for: 2+ years

### "Solid product"

February 14, 2018

4.0

Pros

We have been happy with bringing in the Switchvox system into our organization. It has been solid since day 1 and setup was relatively painless. Lots of features and functionality. Adds an enhanced level of communication both within and outside our organization.

Review Source

SC

Sally C.  
Office Manager  
Information Technology and Services  
Used the software for: 6-12 months

### "The soft phone app is...challenging at times"

November 20, 2020

3.0

Its a great option, keeps me connected, but glitchy at times.

Pros

I enjoy the flexibility it gives me when working remote. I can monitor call activities and ensure I am not missing a beat, even when away.

Cons

I struggle with toggling between callers with more difficulty than if I was just at my desk. This certainly would not replace my desk phone.

Review Source

DH

Douglas H.  
Lead Sales  
Automotive  
Used the software for: 2+ years

### "Phone System"

February 13, 2019

5.0

Pros

This software is currently used to maintain our current phone system

Cons

Sometimes calls will take some time to come in through the queue

Review Source

RM

Ryan M.  
Insurance Agent  
Insurance  
Used the software for: 6-12 months

### "Mobile app is great, when it works. "

March 5, 2018

3.0

Saves me from having to give out my private cell # to clients.

Pros

Very nice to be able to use the office phone system while out of the office. Clients have no idea that I'm using my cell phone and helps to keep my cell # private.

Cons

Very buggy. Drops calls and sometimes takes a long time to connect the call. We had several issues where the system blocked my IP address when I was on my home Wifi. We had to contact support and they helped us to "fix" the problem but if my ISP assigns my modem a new IP address, we have to go back into the system and unblock my IP again.

Review Source

JE

Jared E.  
IT Director  
Hospital & Health Care  
Used the software for: 1-2 years

### "Lots of issues and bugs, terrible support"

July 27, 2015

2.0

Pros

No hardware issues after a year and a half. Easy to use GUI. Simple installation.

Cons

Software is old and outdated even on the latest version which requires an active support contract to stay up-to-date. Lots of bugs and problems. The Switchboard lags, crashes, and displays inaccurate information. Switchvox support (which we pay for) acknowledged this as an issue over 6 months ago and have not produced a fix or workaround. Support is a joke. No impressive features. API is not very robust. No real integration. No real fault tolerance / high availability options.

Review Source

GG

Gloria G.  
President  
Primary/Secondary Education  
Used the software for: 1-2 years

### "Lost in Space"

April 12, 2018

3.0

I would love to be able to get help when features are not working.

Pros

We like the features when they work. These include all calls are recorded, swutchvox is easy to use, faxes work most of the time.

Cons

When the digium site goes down, you cannot retreice voicemails. When it is working we have to dial a number, it will ask for password, we do nothing, then it asks for mailbox number, we input that, then it asks for password. We input password. Then we can retrieve our voicemail. Seems like a crazy work around.

Review Source

MB

Mohamad B.  
  
  
Used the software for: 2+ years

### "Best trip with Digium Switchvox "

July 1, 2015

4.0

Pros

Digium Switchvox is easy to use as it has a familiar interface. Plus, it is easy to control and configure.

Cons

The IVR menu should have more advanced actions in Digium Switchvox.

Review Source

NB

Naim B.  
Director of Operations  
Outsourcing/Offshoring  
Used the software for: 2+ years

### "Best IP PBX Ever "

May 7, 2015

5.0

Pros

Very reliable, able to function for 24/7/365 without any need to reboot. Very Easy to use, with well GUI design.

Cons

Yearly licenses payments, each year you have to pay for the subscriptions

Review Source

SF

Scott F.  
System Administrator  
  
Used the software for: 2+ years

### "Great system for the price"

February 11, 2016

4.5

Pros

Ease of configuration, rich feature set, best price for feature set on the market.

Cons

support can be slow at times, some features do not work 100% or are a little flaking

Review Source

NP

Nim P.  
IT Director  
Financial Services  
Used the software for: 1-2 years

### "Hardware okay"

August 2, 2016

1.0

Pros

Intuitive setup and admin interface. Phone setup works well.

Cons

Support (paid) is horrible. System critical issues take days sometime weeks to get resolved. In Hindsight, if I knew there support was so bad I would not have invested in this system.

Review Source

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