Who Uses This Software?

Private and public human service agencies providing out of home services and in home service to children, adults and families.


Average Ratings

10 Reviews
  • 5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $400.00/month
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • ASIware
  • www.asi-ware.com/asiware-products/childtrax/
  • United States

About ChildTrax

ChildTrax is a web based application software used to track and process data for agencies that provide foster care services, residential services and/or home based services to clients. It tracks information on clients, staff, foster parents, families and various other program related information. It tracks licensing, invoicing, special payments, foster parent payroll and more. It is user-friendly and has a robust reporting tool that can streamline processes and improve overall productivity.


ChildTrax Features

  • Case Management
  • Certification & Licensing
  • Child Welfare Management
  • Document Management
  • Reporting & Statistics
  • Scheduling
  • Time Tracking
  • Training Management

ChildTrax Reviews Recently Reviewed!

Quality and Great Customer Support

Apr 15, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have so many tools at our disposal now to create reports based on our data.

Cons: Some input requires multiple steps.

Overall: Incredible experience. They work very well at providing great customer service and support. The program has allowed us to streamline our data managment.

Vendor Response

by ASIware on April 17, 2017

Matt, Thank you for the feedback. Please let Brad or Zeph know the areas that we need to review in regards to multiple steps. Paul

ChildTrax Is An Easy Leap from a Paper-Based System to an EHR

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Flexibility to incorporate a customer's existing forms and processes into the ChildTrax software structure. Ability to add fields etc. fairly easily as needs change or expand. Ease of downloading almost all "canned" reports to Word or Excel files for further analysis. Frequent upgrades to user functionality.

Cons: Initially the lack of a standard printed or online training manual was a concern. However, their Help Desk's responsiveness and availability of online tutorials for new features has eliminated that concern.

Overall: For our Residential Services program for children and adolescents, ChildTrax has provided an easy transition from a largely paper-based record and communication system to a secure, web-based client-centric portal. ASI-ware was able to incorporate most of our existing forms and processes into ChildTrax, as opposed to Morningstar having to adopt our processes to new software. This helped tremendously with efficiency, adoption by staff and greatly shortened the time from implementation to getting good, actionable information back out of ChildTrax .

We have also been able to implement various features in ChildTrax gradually as our staff's comfort level, our technical infrastructure and our needs have grown.

ASI-ware, the "ChildTrax people," are one of the most responsive groups I've worked with regarding ongoing product support. Whether it's just a "hey, how do we find xyz?" or a more complex "we have a new need, how can we accomplish it within ChildTrax?" they're quick, they're very familiar with our business, and we feel a true partnership with them in both improving our organization's efficiency and, most importantly, helping enhance our client care in both the short and long term.

Recommendations to other buyers: For a residential services group such as ours, ChildTrax was definitely the right choice. We haven't yet utilized the Foster Care functions as fully as Residential but they are extremely robust in both child and home management features.

Vendor Response

by ASIware on February 21, 2017

Elaine, thank you so much for the thoughtful review. Paul

Keeping us on Track

Feb 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to keep track of time sensitive requirements.

Cons: Sometimes difficult to navigate. For example, when working on a plan of service it would be nice to have medical information open at the same time.

Overall: We have used ChildTrax for the past four years. It greatly enhances our ability to keep our records up to date and current. Prior to using ChildTrax, it was a nightmare to keep up with the schedule of plans of services, doctors visits, and other date sensitive documents to remain compliant with the state. Customer service is always ready and helpful when we need assistance.

Recommendations to other buyers: Automatic saving every few minutes so that if a phone call is received or a distraction prevents one from clicking save, info will not be lost if timed out. Also, when saving the boxes often jump or scroll to another position on the screen and it is a bit of a headache to always be scrolling back to where you started.

Vendor Response

by ASIware on February 21, 2017

Clayton thank you for the review. We are going to be reviewing clinical/treatment plan functionality this summer. If you have time send me any thoughts your team has improving the functionality. Paul

Caring partner in the care of children

Feb 21, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Not only is the software very useful, they are always available for support and customization. They sincerely care about the people we serve and want to partner with us in providing them the best care.

Vendor Response

by ASIware on February 21, 2017

Chester you know my heart. Thank you. Paul

Technology Challenged Person Loves Child Trax!

Feb 15, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customization of the system & customer service.

Cons: The treatment plan section. Too confusing and takes a long time for staff to figure it out. Doesn't print out in an easy to read form.

Overall: When I was assigned the task of being the point person for getting the Child Trax system implemented for our agency, terror set in. My computer skills consist of email and internet shopping! But Paul and Brad held my virtual hand through the entire process and we now have an excellent system in place! There is a short learning curve, but once the staff got the hang of it, they LOVE it! One of the social workers told me "its like having my own personal assistant"! Since the implementation, our audit results have improved in all of our 5 offices. I'm not sure how we did this job before Child Trax! What is even more impressive than the actual system is the customer service. Any questions or issues are answered immediately. Most helpful staff EVER! Brad & Zephrey are the BEST!!!! I love Child Trax!

Vendor Response

by ASIware on February 15, 2017

Nana thank you so much for the kind words. Also thank you for the comments in regards to treatment plans. I will be looking at the treatment plan section and try to find ways to simplify them and to address the printouts of the plans. Any suggestions are on the simplification of the plans are welcomed. Please send them directly to me. Paul

Very pleased

Feb 08, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We've had a really great experience using ChildTrax for several years. It's a great value for the money and staff provide customer support and responsive to our needs.

Vendor Response

by ASIware on February 09, 2017

Thank you Joe. Our experience with your organization has been exceptional. Paul

Child Trax Rocks

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to navigate and saves paper, time and money.

Cons: That we waited so long to get it.

Overall: This company is top notch, there has never been a time when we did not get the help we needed. They are expedient in helping us figure things out. The program we have is amazing saves time, paper and stress. Thank you for your service. W e love Child Trax

Recommendations to other buyers: W are very pleased with the software and support.

Vendor Response

by ASIware on February 09, 2017

Cathy thank you so much for the positive review. Amy and yourself have been wonderful to work with. Paul

Great customer service and responsiveness to our needs

Feb 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We have a had a great experience with Child Trax. We had a monumental task of setting up our system for over 400 children. They were very patient and worked very closely with us to ensure that the program was as individualized as possible to meet our needs. There is always someone available when we have a question or need help.

Vendor Response

by ASIware on February 09, 2017

Matt, thank you for your direction with this project. You are very appreciated here. Pass my thanks along to Gary and Chester also. Paul

Excellent

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The staff are always friendly, helpful and available! They know you by name. You talk to real people NOT a machine.

Vendor Response

by ASIware on February 09, 2017

Thanks Sylvia. I missed you at the conference this year. Thank you for always being upbeat and fun to work with also. Paul

LOVE CHILDTRAX!

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use; the support

Cons: really can't think of anything

Overall: We have been completely satisfied with our experience with Childtrax. Customer Support always respond in a timely manner and never get frustrated with my questions or changes needed. They spent many hours to tailor the program to meet our needs. Licensing is able to log on and see what they need, which has cut down on paperwork when they do their yearly audit. They have commented on how easy it is to use the system. Reports take minimal time. I remember the frustration before childtrax. Paperwork is the least favorite part of my job--but it is no longer frustrating and time consuming.

Recommendations to other buyers: Get it!

Vendor Response

by ASIware on February 09, 2017

Thank you Amy. It has been an absolute pleasure working with you and the staff at YES Home. Paul