# Ebsta Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Ebsta Software - reviews, pricing plans, popular comparisons to other Customer Engagement products and more. Source: https://www.capterra.com/p/159162/Ebsta/alternatives --- # Ebsta Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Ebsta ## What is Ebsta? 69% of salespeople are failing to hit quota. It's not sustainable. If you do as you always have done, you are doomed to repeat the same mistakes. Ebsta guides reps to more effective pipeline reviews, forecast calls, and sales processes. Over 500+ customers trust Ebsta to improve the effectiveness of their sales teams. Ebsta adapts to the sales team's methodology, sales process, and objectives to support teams with effective decision making at every stage. ## What is Ebsta used for? [Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Sales Engagement Platform](https://www.capterra.com/sales-engagement-platform-software/)[Sales Coaching](https://www.capterra.com/sales-coaching-software/) Top alternative Featured Overall rating Based on 104 user reviews Reviews sentiment Positive 99% Neutral 1% Negative 0% Starting price $50 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Ebsta?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.ebsta.com&name=Ebsta) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Ebsta 4.8 (104) VS. [4.5 (3,042)](https://www.capterra.com/p/132666/Pipedrive/reviews/) Starting Price $50 Per User, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (104) Ease Of Use 4.5 (231) Value For Money 4.6 (92) Value For Money 4.4 (166) Customer Service 4.6 (93) Customer Service 4.4 (172) ## Ebsta alternatives [4.3 (167)](https://www.capterra.com/p/130199/LeadSquared/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [SalesLoft](https://www.capterra.com/p/157977/SalesLoft/) [4.3 (231)](https://www.capterra.com/p/157977/SalesLoft/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/157977/SalesLoft/) Highest Rated [Clari Copilot](https://www.capterra.com/p/194117/Wingman/) [4.7 (313)](https://www.capterra.com/p/194117/Wingman/reviews/) Starting price $1080.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/194117/Wingman/) [Revegy](https://www.capterra.com/p/134075/Revegy/) [4.2 (5)](https://www.capterra.com/p/134075/Revegy/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/134075/Revegy/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Tracking 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Communication Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat CRM 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customer Database 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. Engagement Tracking 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Tracks metrics that provide insight into how a user interacts with any interface or product Reporting/Analytics 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Ebsta 35 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Track and manage schedules and meetings via an integrated calendar Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Identify customers at risk of migration and activate strategies to retain them Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Manage, organize, and store contact information The ability to create unique content Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Recording, transcription, and analysis of sales calls for the purpose of training and generating insights Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Assembly of graphs and charts for visualizing and tracking statistics/metrics Manage, store and organize emails within the system or via third-party apps Tracks metrics that provide insight into how a user interacts with any interface or product Caters to sales teams Form predictions based on past and present data/trends Allows employees to set and manage work or career related goals Automatically identify and save contact information of potential customers Store information about leads or contacts and track, manage and nurture them throughout the sales process Score a lead on their quality or likelihood to buy based on certain behaviors Manage the process of planning and scheduling meetings, including agenda creation Observe and track the demand, usage, progress or quality of a system, product, or user Track all opportunities for potential sales and convert them into recurring revenue Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Arrange tasks based on the level of priority or urgency Tools designed to streamline the process of lead generation and management for sales teams Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Pipeline view and tracking lead status Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.7 (104) 4.7 Based on 104 reviews ## Pricing Value for money 4.6 (92) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/159162/Ebsta/pricing/) Conversation Intelligence $50.00 Per User,Per Month It includes: - Call playback - Auto-qualify deals with your sales methodology - Share snippets internally and externally - Topic tracking - Key Moment and Call Summaries - Call & Topic Alerts - Ebsta AI Bot Relationship Intelligence $60.00 Per User,Per Month It includes: - Auto-Sync Emails - Auto-Sync Meetings - Relationship Scoring - Relationship Mapping - Relationship Trends - Capture Missing Contacts Revenue Intelligence $70.00 Per User,Per Month It includes: - Forecasting - Pipeline Management - Deal Insights - Projected Revenue - Forecast Roll-Ups - Forecast Trends - Forecast Pacing - Forecast Insights - Forecast Submissions - Forecast Change - Pipeline Benchmarks - Opportunity Relationship Scoring - Positive and Negative Factors - Deal Score - Deal Qualification - Opportunity 360° View - Funnel Analytics - Team Analytics Value for money 4.6 (92) 4.6 Based on 92 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (93) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (93) 4.6 Based on 93 reviews ## User reviews Overall rating 4.8 Based on 104 reviews Filter by rating 5(84) 4(19) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent RJ Rebecca J. Sr Manager, Marketing Information Technology and Services ### "Great way to measure customer/prospect sentiment" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 May 25, 2023 Pros Love how I can measure customer relations with our product through Ebsta scoring. Really helps to measure sentiment across customers and prospects Cons More of a sales tool than a customer advocacy tool Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Recruiter Staffing and Recruiting ### "Utilized every single day!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 3, 2022 Pros This software is a MUST for our company - we use it to as a way to track communication between internal employees and customers to ensure we are checking last point of contact and so that one person is communicating with a customer each time, versus having multiple points of contact at our company. Cons There are no cons, this software integrates with TargetRecruit and Outlook. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Account Executive Medical Devices ### "Ebsta is the key to productivity, for sales individuals and teams" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 20, 2020 Sales process and sales team management are at the forefront of why our team considered and went with Ebsta. It has exponentially helped our sales team succeed. Easy to use, efficient, robust tools, minimal training needed to accomplish everyday tasks, and nice automation tools. Pros What I love most about Ebsta is it's ease-of-access and quick accessibility within my browser. No need to pop open a new window, open Salesforce and input information in a convoluted way. Ebsta is simple and effective in helping me document lead communications, especially adding new leads and updating them on a daily and weekly basis. I would highly recommend other sales professionals implementing Ebsta into all of their outbound sales processes. Cons I still feel there could be a much better collaboration with platforms like LinkedIn, DefinitiveHC and other data/prospect research platforms. I understand screenreading/screen grabbing is an obstactle, but if you challenge it successfully, salespeoeple of all kinds would appreciate it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JE Joe E. National Account Manager Information Technology and Services ### "Easy to Learn, Easy to Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 15, 2020 Pros The tutorials and user interface make Ebsta an easy program to get familiar with and put into use. Once up and running, it offers an array of tools that make creating campaigns and scheduling, tracking, and logging emails a breeze. It fluidly speaks to multiple systems (ie gmail and CRM) and aids in facilitating a more streamlined and automated sales process. Cons The UX within email can be a bit clunky. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Customer Success Manager Computer Software ### "Email campaign wizard" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 January 30, 2020 Pros I like the ability to create multi-touch email campaigns with logic options depending on the response and scheduling my replies to be effective. Also, the Salesforce integration makes it very easy to target a group to market to and easily pull in their contact fields. Cons So far, I have no complaints. As I mentioned in the Pros category, this software has been very helpful in our efforts to communicate with our customers for feature releases, training scheduling and more! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BC Betty C. Director Non-Profit Organization Management ### "Very Convenient to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 28, 2020 Their tech support is great. I need that since I am not savvy about tech things. Pros I use Ebsta to record my emails to sponsors in Salesforce when I am writing them in my regular mail program. This way I have all of our emails in one place and yet can also store them under each donor or sponsor's Salesforce account. Cons Sometimes the icon to select to record the email in Salesforce is missing and I have to reinstall the software. Reasons for choosing Ebsta I saw that it worked well in their free trial. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Curt W. Sales Biotechnology ### "Ebsta makes managing my day to day easier" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 24, 2020 Ebsta allows us to mangage and multiple touch and long sales cycle more confidently. Pros I have been using Ebsta Inbox for over two years and it is crucial to my daily workflow. It eliminates the need for me to organize my inbox and rely on my memory to recall followups. We have it hooked to Salesforce.com and it is provides enormous peace of mind to know that I am looking at the entire communication history of a prospect/customer when I am viewing their Contact record. And it is easy to use and administer. Cons I would prefer better reporting around the Cadence functionality Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS adrian S. Admin Computer Software ### "An essential if you work with Gmail and Salesforce" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 23, 2020 Great Pros As a SF Admin and a "Customer and Sales Support", I use Ebsta every day to plug those customer responses directly to the History Activity of the associated Opportunity. One can compose/send Gmail from within Salesforce but when customers respond it's to your Gmail and so the history thread would be lost, so lucky that this can be solved with Ebsta. The Sales reps prefer to work directly from their Gmail and generally don't like to have SF open. Ebsta has a good info-bar that sits neatly at the top of our your Gmail to sync vital sales info directly in your Gmail view. Cons Manually creating leads and contacts that don't sync because they're not already in SF. The "Create Record" option could be more intuituve. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Chris H. President and Founder Staffing and Recruiting ### "Saving Time" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 November 26, 2019 We eliminated the lost productivity from going back and forth between our ATS and the Resume Boards resulting in a significant Time Savings! Pros EBSTA allows us to save time while adding people to our Bullhorn Applicant Tracking System from LinkedIn and Dice. It also simplifies adding Notes, updating Candidate Resumes and editing a Candidate Records without leaving LinkedIn or Dice. We figure it save us about 135 man-hours per year. Cons We have not found any issues with EBSTA. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Maarten G. Founder Information Technology and Services ### "Great App" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 11, 2019 Good! Pros The easy to useness and the emailtracking are amazing. Cons Maybe the price, lower is always better offcourse ;) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/159162/Ebsta/reviews/) Popular comparisons [SalesLoft vs Ebsta](https://www.capterra.com/compare/157977-159162/SalesLoft-vs-Ebsta) [Clari Copilot vs Ebsta](https://www.capterra.com/compare/159162-194117/Ebsta-vs-Wingman)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. 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