# ClassReach Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ClassReach the right School Management solution for you? Explore 61 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159188/Class-Reach/reviews --- ClassReach 4.4 (61) [View alternatives](https://www.capterra.com/p/159188/Class-Reach/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ClassReach Ease of use 4.1 Customer Service 4.7 ## Pros and Cons in Reviews VL VANESSA L Administrative AssistantPrimary/Secondary Education, 11 - 50 employeesUsed the software for: 1-2 years. “I love being able to print schedules and reports. “ February 9, 2024 JM Joseph M TeacherEducation Management, 2 - 10 employeesUsed the software for: More than 2 years. “Support was not great at all.“ July 5, 2022 KE Kelly E TeacherEducation Management, 201 - 500 employeesUsed the software for: I used a free trial. “From my use, it was easy to use and to learn.“ December 2, 2021 ## Showing most helpful reviews Showing 1-25 of 61 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Teacher/Administrative Support Education Management Used the software for: 6-12 months ### "We made the switch!" January 30, 2020 4.0 Working with Class Reach has been a pleasant experience. They are fairly priced and the team is easy to work with. Overall, we are very satisfied! Pros The ClassReach platform is fairly self explanatory and easy to use. Our school transferred from another organization this past year and we were hesitant about how it would be received. Thankfully the transition went smoothly and it has proved to be an excellent tool used to communicate with our students and their families. It offers many features that support our school format and we have continued adjust to it well. Cons There are still many elements that are in development stage. Thankfully the team is open to suggestions and the site continues to evolve to meet the needs of its members. Review Source Response from Aeterna Investments January 30, 2020 Hello, Thank you for the wonderful feedback on ClassReach. We are proud to say that ClassReach has become the system it is by working so closely with our schools! Thank you, The ClassReach Team WR Whitney R. Ministry Board Secretary Education Management Used the software for: 2+ years ### "ClassReach Great for University-Model Schools!" January 30, 2020 5.0 We have been using ClassReach for almost six years, and have been very pleased with the software. It has been a fantastic school management software for our University-Model School. It is the exclusive communication tool for staff, students, and parents. It is user-friendly, even for our younger students. We have continued to see the functionality grow over the years with the addition of the financial tab, which we have been pleased with. ClassReach customer support is always prompt and helpful. It meets all our needs in a school management software - recording grades, calendars, documents, messaging, loading of assignments and handouts, finances, transcripts - there is no aspect of school management that we need that is not handled by ClassReach. Top-notch product from a great team! Pros User-friendly, cloud-based, customizable for our school needs, easy to access from laptops or mobile devices. Has all the functionality that we need to manage our school completely. Cons Difficult to use messaging feature on Internet Explorer browser - works much better on Chrome. Alternatives considered [FACTS](https://www.capterra.com/p/148464/FACTS/) Reason for choosing ClassReach ClassReach creators presented at a University-Model Schools conference and we were able to see the software in action before purchasing it. We were a new school, looking for software to meet our individual school needs. We knew of other software systems, and the limitations for our model of schooling. ClassReach addressed those issues and was customizable to our needs. It is a complete school management system, and we would not need to purchase additional products to handle tasks. It has exceeded our expectations. We would recommend this software to other schools that depend on quick and efficient communication between teachers and students. Review Source Response from Aeterna Investments January 31, 2020 Hello Whitney, Thank you for the wonderful feedback on ClassReach. We are so happy to hear that we have been able to serve your school well. We look forward to growing with you for years to come! Thank you, The ClassReach Team LZ Lauren Z. Executive Director Education Management Used the software for: 2+ years ### "Strong Platform with Room to Improve" November 7, 2025 3.0 Overall, our experience with ClassReach has been positive. However, the forms, reports, and data access can feel quite clunky at times, which makes certain tasks much more time-consuming than expected. Pros All-in-one SIS, Easy-to-use Agenda, Forms with Payments, Tuition set-up with integrated rules, Announcement & Form reminders. Cons It is extremely challenging to access data; too many clicks to get the right information, very limited on its ability to upload or download information. Review Source Response from Aeterna Investments December 11, 2025 Thank you so much for your feedback! We’re thrilled to hear that tools like the SIS, Agenda, Forms with Payments, and Tuition setup are making a difference for your school. We also appreciate your comments about data access and reporting. The exciting part is that our team is already working on upgrades—streamlined navigation, more flexible reporting, and improved paginated options—to make accessing information faster and smoother. Your insights help us continue to enhance ClassReach, and we’re grateful to have you with us as we roll out these improvements. RS Rose S. Director of Academics Education Management Used the software for: 2+ years ### "A Functional Low-Cost Gradebook Software " February 1, 2020 4.0 ClassReach has improved our ability to communicate with students and parents. Pros We like the combination of messaging, calendar, assignments, and gradebook all in one place. The price is definitely right! Cons There are sometimes glitches with the grade averaging. I wish there was more functionality with messaging options. We wish we could create more custom reports. Alternatives considered [FACTS](https://www.capterra.com/p/148464/FACTS/) Reason for choosing ClassReach Price was more affordable and had heard good things about ClassReach from similar schools to ours. Review Source Response from Aeterna Investments February 3, 2020 Hello Rose, Thank you for your feedback on ClassReach. We would love to hear more about how our Messaging and Reports features could be improved to better serve you and your school. Please reach out to support@classreach.com or use the "Request a Feature" option to give us more detail! Thank you, The ClassReach Team DH Diane H. Administrator Primary/Secondary Education Used the software for: 1-2 years ### "ClassReach review" January 31, 2020 5.0 Pros I like that it is so customizable and that the developers are always working to make changes and updates. Cons I struggle with knowing how to do all the things I want to do. The tutorials are limited and seem to cover things that I can mostly figure out on my own, but don’t cover the things that I actually need help with. Alternatives considered [FACTS](https://www.capterra.com/p/148464/FACTS/) Switched from [FACTS](https://www.capterra.com/p/148464/FACTS/) RenWeb was expensive and really cumbersome, and wasn’t actually designed for the purpose that we were using it for. ClassReach was designed for my type of school, is priced reasonably, and is customizable. Review Source Response from Aeterna Investments February 3, 2020 Hello Diane, Thank you for your feedback on ClassReach. We are always working to expand our documentation and tutorials. If they do not cover a task you are working to complete, please do not hesitate to reach out to support@classreach.com so we can help! Thank you, The ClassReach Team KS Kristi S. Director of Business Operations Primary/Secondary Education Used the software for: 2+ years ### "ClassReach is a" January 16, 2020 5.0 I'm extremely pleased with ClassReach. Our parents love it and it has improved our school to home communication, record keeping, and tuition collection. I cannot imagine running our school without it. Pros ClassReach is user friendly as both an end user and an administrator. Cons I honestly cannot think of anything I dislkie about ClassReach. Any issues I have ever had with it have been resolved quickly by the developer or they have worked to help me find a solution. Their customer service is top notch. Reason for choosing ClassReach There aren't products that fit our needs as well as ClassReach. Switched from [FACTS](https://www.capterra.com/p/148464/FACTS/) FACTS did not fit our needs and our account manager was unresponsive to our needs and seemed to not care. Review Source Response from Aeterna Investments January 17, 2020 Hello Kristi, Thank you for your feedback on ClassReach. We are grateful to have been able to grow with your school and look forward to the many years to come! Thank you, The ClassReach Team MR Merissa R. director Education Management Used the software for: 2+ years ### "Great software for small schools" January 17, 2020 5.0 Pros I appreciate the incredibly practical cost! We are a small school, and most likely would not be able to afford another platform if ClassReach wasn't available. I also love how quickly they respond to issues and questions. Wonderful customer service! Cons I think any issues I have are simply, because I haven't spent enough time learning the software. Sometimes I can't schedule events on the quarter hour and that is a small hassle (but I also may be doing it wrong!). Alternatives considered [FACTS](https://www.capterra.com/p/148464/FACTS/) Reason for choosing ClassReach Cost and the fact that it was created for schools like ours (that meet only a couple of days a week and parents are teachers on other days) Review Source Response from Aeterna Investments January 21, 2020 Hello Merissa, Thank you for your feedback on ClassReach. We are so happy we are able to support your school at a price that fits! Thank you, The ClassReach Support SM Sharon M. Administrator Education Management Used the software for: 6-12 months ### "Good value" January 16, 2020 4.0 Pros I like this software mostly because it allows for grading, lesson plans, and communication all in one. Cons The copy feature for lesson plans did not work properly. The only other option to move lesson plans from one year to the next or even one week to the next was a spreadsheet template. I could never get this feature to work. They are working on fixing it so hopefully it will be better by next year. Alternatives considered [FACTS](https://www.capterra.com/p/148464/FACTS/) Reason for choosing ClassReach ClassReach was a more economical option for our school. Review Source Response from Aeterna Investments January 17, 2020 Hello Sharon, Thank you for your feedback on ClassReach. We are always striving to improve our features! We would love to speak with you about the troubles you've run into when transferring Lesson Plans. Please reach out to us at support@classreach.com. Thank you, The ClassReach Team GJ Grace J. Assistant Superintendent E-Learning Used the software for: 2+ years ### "Great option for private schools" January 16, 2020 4.0 As an online school, our needs are different from brick-and-mortar schools. The tweaks and customization the ClassReach developers have implemented for us have been so valuable and we are very grateful to have found such a relationship. Pros We love how parental oversight is built into every aspect of this software. Transparency is very important to us, so the ability to see all student interactions and class materials is a must. Working with the developers and customer service is a breeze. Cons It's not always intuitive for the different roles to see how assignments and other various process show up in the other views. For example, teachers sometimes don't realize that options on their end don't show up in the student view and so are not able to give clear instructions to their students. The same is true of Admin accounts communicating instructions to Parents. Reason for choosing ClassReach Pricing, message feature. Review Source Response from Aeterna Investments January 17, 2020 Hello Grace, Thank you for your feedback on ClassReach. We are so happy to growing with your school. We would love to hear how we could make the system more user friendly and clear in visibility options. Please feel free to reach out to support@classreach.com with any suggestions! Thank you, The ClassReach Team JM Jennifer M. Program Support Education Management Used the software for: 1-2 years ### "Class Reach" January 16, 2020 4.0 ClassReach is an amazing product and has been good for our school. Every time I have a question or run into an issue, they are quick to help me and get it fixed if need be. Their customer service is top notch! Pros Class Reach truly is an all-in-one software which has truly helped us to manage so many different aspects of the University Model school. We have utilized many different aspects of the software. As the administrator, the ease to which the forms can be created is amazing. As a guardian who also uses the guardian side, I love the ease with which the Agenda feature allows me to see what has been assigned for the week. Cons I am not fan of the reports section. I think it is needed and I do utilize it often, but I have found that there are many different reports I'd like to run, but either I can't figure out how to input the information to get it to do what I want it to do or it is not possible. An example - I would love to run a report which contains certain information about students (for example, medical information); however, I have not found where I can choose a classroom of students and compile certain information about the students in a particular class. When I choose to run a section report, I have not seen where I can run a report about the students within that section. When I do a user report, it typically gives me all users. Review Source Response from Aeterna Investments January 17, 2020 Hello Jennifer, Thank you for your feedback on ClassReach. It is wonderful to hear we have been able to help simplify some aspects of running your school. We a constantly working to improve our system's functionality. I have passed off your concern with the Reports to development and would love to hear any other ways we could improve it to help! Please reach out to us at support@classreach.com. Thank you, The ClassReach Team BG Becky G. Academic Dean Primary/Secondary Education Used the software for: 2+ years ### "Class Reach" January 16, 2020 5.0 Pros The ease of receiving help and requesting new features. The product is pretty user friendly and new features are always coming out. Cons The feature I liked the least has recently been updated. It is so nice to be able to reply directly from my emails and not having to log in to the system. Review Source Response from Aeterna Investments January 17, 2020 Hello Becky, Thank you for your feedback on ClassReach. We were very excited about the email reply functionality as well! ClassReach has been designed by working with schools like yours, so please always feel free to reach out with any suggestions you may have! Thank you, The ClassReach Team ML Marci L. Director Education Management Used the software for: 1-2 years ### "Wonderful to use." January 16, 2020 5.0 ClassReach has awesome customer service and is always working to improve their product. We have been super happy with it compared to other systems we have used in the past. Pros I like the way this looks and feels for our team and the parents that use it. Cons I am looking forward to more features that are still in development. Reason for choosing ClassReach ClassReach was in our budget and had great customer service. Review Source Response from Aeterna Investments January 17, 2020 Hello Marci, Thank you for your feedback on ClassReach. We are grateful to have been able to work and grow with your school! Thank you, The ClassReach Team BK Brenda K. Executive Assistant Education Management Used the software for: 2+ years ### "Good Software" January 16, 2020 4.0 Pros The software is user friendly for messaging parents and students. Cons The grading books are sometimes a bit overwhelming to get to work. Review Source Response from Aeterna Investments January 17, 2020 Hello Brenda, Thank you for your feedback on ClassReach! We are constantly striving to improve our system to be easy to use. Please feel free to reach out to us as support@classreach.com for assistance with the gradebooks, or to discuss some possible solutions to help with user friendliness! Thank you, The ClassReach Team AG Angie G. Assistant Athletic Director Sports Used the software for: 2+ years ### "Easy to use" February 2, 2020 5.0 Pros This is easy to use and pretty user friendly. I like that I can make a message "unread". I also like that I can search for messages. Cons I would like to be able to use this on my phone easier. Reason for choosing ClassReach I did not have input in choosing this. Review Source Response from Aeterna Investments February 3, 2020 Hello Angie, Thank you for you feedback on ClassReach. We are actively working on ways to improve the use on mobile devices! Thank you, The ClassReach Team KS Kristyn S. Admin and finance coordinator Education Management Used the software for: 1-2 years ### "Great LMS that keeps getting better" January 16, 2020 5.0 Pros Ease of communication to teachers and students, record keeping Cons There aren’t a lot of guides for detailed features. Review Source Response from Aeterna Investments January 17, 2020 Hello Kristyn, Thank you for your feedback on ClassReach. We are happy to hear ClassReach has helped give an easy way to keep up the communication within your school. We are always striving to expand and improve our online resources. If you ever run into anything that you can't find a strong resource for, please reach out to our support team for assistance at support@classreach.com. NF Natalya F. DSO/Student Services Coordinator Education Management Used the software for: Less than 6 months ### "Easy to Use" January 29, 2020 4.0 Pros It is very intuitive and easy to use so the learning curve was small. Cons We cannot track "in progress" application based on the date the application was started. We also cannot integrate online quizzes into the same platform (i.e. for placement tests) so we are still using FlexiQuiz. Also, no app! Alternatives considered [Alma SIS](https://www.capterra.com/p/133283/Alma/) Reason for choosing ClassReach Cost. Review Source Response from Aeterna Investments January 30, 2020 Hello Natalya, Thank you for your feedback on ClassReach. We are happy to pass along that our App is in testing now! We are also currently working to adjust reports to allow for easier tracking of applicants as well. We do hope to be able to create a quiz/test builder in the future. Thank you, The ClassReach Team JW Julie W. Office Manager Education Management Used the software for: 6-12 months ### "ClassReach Success" January 30, 2020 4.0 Pros I can find my information quickly. The tabs are clear and the information is readily found. Cons I really don't have a least thing. The purposes that I use it for are well performed on this software. Reason for choosing ClassReach It was affordable for our small school. Review Source Response from Aeterna Investments January 31, 2020 Hello Julie, Thank you for your wonderful feedback on ClassReach. We are so happy to hear that the software has served your school well and hope to continue to grow with you! Thank you, The ClassReach Team BR Beau R. teacher Education Management Used the software for: 1-2 years ### "Review from Tx" March 16, 2020 4.0 Pros It is easy to use and there is a good support team. Cons It is slow to refresh, causing you to lose grades if you switch away from a page too quickly after entering them. Not many options for customized reports Review Source YC Yvette C. Administrator Religious Institutions Used the software for: 6-12 months ### "ClassReach" January 16, 2020 5.0 Pros How easy it was for me to learn the system. Cons I have no dislikes regarding this software. Review Source Response from Aeterna Investments January 17, 2020 Hello Yvette, Thank you for feedback, we are glad to hear that you are so pleased with ClassReach! We have worked hard to ensure it is an easy to learn system. Thank you, The ClassReach Team MF Mesay F. IT Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "User Friendly " January 17, 2020 5.0 My experience in classreach was very short time i used it for 2 month as an admin and i love it. Pros I found classreach is very easy to use not for technology person but also any body can use it. Cons Its Customization and editable so that every company can make its own form Reason for choosing ClassReach Because they are always active to help, rich in tutorials and 24/7 support team Review Source Response from Aeterna Investments January 21, 2020 Hello Mesay, Thank you for your feedback on ClassReach. We are happy to hear that you have found it to be an easy to learn system! We look forward to growing with you and your school. Thank you, The ClassReach Team MM Miranda M. Teacher/Admin Education Management Used the software for: Less than 6 months ### "Easy Peasy" January 30, 2020 4.0 Excellent service and answers to my questions Pros Ease of use. It has been incredible easy to use this software. Cons Formatting is awkward. It is awkward to not be able to see the whole class when entering grades. Also for attendance, etc. Review Source Response from Aeterna Investments January 31, 2020 Hello Miranda, Thank you for you feedback on ClassReach. We are happy to hear that you have found the software easy to use! We are always striving to improve the user experience and will take your formatting comment under advisory for future development! Thank you, The ClassReach Team AB Allison B. Administrator Education Management Used the software for: 2+ years ### "Classreach Ease of Use" January 22, 2020 4.0 Classreach is providing our school with an affordable option to communicate well with parents, students and other school staff. Classreach is on the rise and I have high hopes it will only continue to get better and better b/c of the awesome support staff behind this system!!!! TY, CR Pros I like Classreach because the support and behind the scenes work that is going on to continually improve Classreach is trustworthy. The support is ongoing, kind, informational, and consistent. Classreach features are continually improving. I like that CR allows my school to have a grading system, lesson planning feature (agenda), email system, and much much more. Classreach is easy to use and easy to learn/teach. Cons At times Classreach features has certain aspects that do not work with ease. Like if I start a form my daughter, stop the form and later want to delete it, I do not see a delete button that could quickly take care of this. Also, it would be nice to be able to customize Classreach for my particular school more, instead of all features affecting all schools. Reason for choosing ClassReach Affordable Review Source Response from Aeterna Investments January 23, 2020 Hello Allison, Thank you for your feedback on ClassReach. We are so grateful to have been able learn and grow with your school! Thank you, The ClassReach Team JM Joseph M. Teacher Education Management Used the software for: 2+ years ### "Not Enough Bang for the Buck" July 5, 2022 3.0 Pros This did have a clean and modern user interface. Cons Just sort of clunky and lacking in major features a school needs. Support was not great at all. Review Source BP Brittany P. Administrator Education Management Used the software for: 2+ years ### "More Suppirt" January 30, 2020 4.0 It's allowing us to communicate effectively with our student body. The functionality from the teacher perspective is that it's confusing and difficult to adjust settings to personal preference. Pros It's visually appealing and seems to have many necessary facets. Cons Not enough training options to make it more user friendly. When things are updated or change, information seems to disappear. Support closed out my ticket without answering my last question Review Source Response from Aeterna Investments February 4, 2020 Hello Brittany, Thank you for your feedback on ClassReach. We apologize for any negative experience you had with support. We looked into your request and show that a developer responded to your ticket requesting some further information to fully address your question, however we did not hear back from you. After a number of days of no activity, our tickets close. We reopened the ticket after seeing your review and responded again in hopes to answer your question. We also sent you a direct email. We would love to ensure that your question is fully resolved! Please reach out to me at my personal number: 903-213-2024 so we can address any concerns you have! Thank you, The ClassReach Team TD Tim D. Administrator Primary/Secondary Education Used the software for: 6-12 months ### "Perfect for a Startup School" January 17, 2020 5.0 As a school we rely heavily on ClassReach for all of its major features: admission/forms, financial, calendar, school documents, grades, and family records and reports. We have never been let down by a failure in Class Reach and gladly continue to use it. Pros ClassReach is growing with us. Constant improvements are well communicated (e.g. server upgrade, Messages reply from email, payment by form, and weekly calendar view). I have spoken with ClassReach support multiple times and they are always helpful and professional. The developers have gone out of their way to make customizations just for my school to create a solution that otherwise would not exist. Cons There's no smartphone app. This limits family interaction. Alternatives considered [FACTS](https://www.capterra.com/p/148464/FACTS/) Reason for choosing ClassReach Price Review Source Response from Aeterna Investments January 21, 2020 Hello Tim, Thank you for your feedback on ClassReach. We are so happy to be growing with your school. We are actively working on an app and hope to have it live soon! Thank you, The ClassReach Team Similar Products Featured ## Related categories [K-12](https://www.capterra.com/k-12-software/)[Student Information System](https://www.capterra.com/student-information-system-software/)[School Management](https://www.capterra.com/school-administration-software/)