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Vizury Engage360 is an AI-driven Omnichannel marketing platform that optimizes the potential of each channel & delivers integrated user experiences across connected devices. It delivers high value user conversions by empowering marketers to seamlessly craft unique consumer journeys & enables timely decision-making across multiple touch-points powered by machine learning that learn & evolve real-time. The platform aims to bring efficiency in marketing spends by integrating CRM & paid channels.
Provider
Vizury
Located In
India
Foundation
2005
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Training
Webinars, Live Online, Videos, In Person, Documentation
Support
Email/Help Desk, Phone Support, Knowledge Base, Chat, 24/7 (Live rep), FAQs/Forum
Our product is designed for E-commerce, Travel/Hotels, Gaming, and Retail industries across multipal geos.
Content Source: Engage360
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Engage360 Reviews
Pros
The overall experience is 9/10. Vizury is a great team full of intelligent individuals and I am happy we signed on with them.
The reporting features they have are robust enough to scale high performing campaigns and test others. The pricing is competitive with other big-name software out there and is a nice selling point.
Easy to segment & setup campaign. Comprehensive dashboard for easy visualisation & monitoring of performance.
Our CTRs have seen an increase and conversions attributed to notifications have also increased. Product is stable and we get good engagement on mobile and desktop both.
Cons
They have no relevant negative points to point out.
The user interface can be confusing especially for first time users.
Lack of documentation on site, makes it difficult to fully understand all of Vizury's features.
Reengaging audiences that have abandoned our site after browsing. Using browser notifications, we are able to drive these abandons back to the site to complete their purchase.
"Vizury Overview"
Pros: never have any error hence all the feature run very smoothly
Cons: the design of the UI is bad taste, looks like normal software no a good one
"Amazing Customer Service"
Overall: We have set a majority of our clients up on these types of notifications and have seen excellent results.
Pros: The customer service that the Vizury team provides is excellent. All of my questions get answered in a timely manner and they are frequently coming out with newer updates that help improve functionality. The cost is also excellent.
Cons: I would like to see a bulk-upload option available as several clients want the ability to make large changes at once.
"Intuitive platform that suits business needs"
Overall: Additional channel to reach out to users whom may not be targetable on other channels. More timely and personalized engagement that triggers when user is browsing on the site.
Pros: The webpush platform is very intuitive and simple to use. Trigger rules which we require for different campaigns are readily available and fits our use cases. Analytics on campaign performance is also available on the dashboard.
Cons: Custom integration settings seem to be complicated and documentation is lost when account managers change hands. Troubleshooting of issues may sometimes take awhile.
"Vizury brings in incremental revenue with great customer support"
Overall: It has brought in some decent incremental revenue, and we can customize the targeting quite a bit.
Pros: The excellent and quick customer support provided by their teams. Usually receive an e-mail reply back within 24 hours. Also the detailed targeting we can use with notifications is quite valuable.
Cons: The site could be more user-friendly, makes it difficult to change some things on your own without help.
"Useful Tool to Contact Your Users"
Overall: The overall experience with Vizury team and the platform has been incredible. The team of CSRs has been helping us at every juncture. They gave us entire product knowledge and still help us in setting up campaigns. The pricing is probably the best feature, as a company of any size can opt, as the pricing depends on the number of subscribers. It has been a good addition to our marketing arsenal.
Pros: Vizury Browser Push has been helping us contacting our customers frequently to cross-sell, up-sell, push our coupon codes, ask the customers to reorder, contact the users who abandoned their cart and much more.
Cons: Personalization (First name) is one thing that can be added (I'm not sure if it is already there & I'm not aware of it). Also, the customization of 'subscribe to our website' message is still pretty standardized. If this can be customized, it would be great.
