Graphite Systems

Appointment Reminder


5 / 5
34 reviews

Who Uses This Software?

Medical Providers, Hair Salons, Accountants, Massage Therapists, Electricians, Lawyers, Human Resources, Insurance


Average Ratings

34 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.00/month
  • Pricing Details
    Basic $49/mo Small Business $99 Deluxe $199 Office $249
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
  • Support
    Online
    Business Hours

Vendor Details

  • Graphite Systems
  • new.appointmentreminder.org/
  • Founded 2011
  • United States

About Appointment Reminder

Get phone, SMS Text, and Email reminders sent out automatically. Great for Salons, Law Offices, Medical Practices (HIPAA Compliant).


Appointment Reminder Features

  • Contact Management
  • Mass Texting
  • MMS
  • Mobile Coupons
  • Mobile Keywords
  • Polls/Voting
  • Reporting/Analytics
  • Scheduled Messaging
  • Shortcodes
  • Text-to-Win

Appointment Reminder Reviews Recently Reviewed!


Only appointment program we have tried...

Oct 05, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It suits our need of sending a reminder to our patients regarding their appointment.

Cons: 1. It doesn't have a reschedule option; you just have to delete and re-add

2. It doesn't let you send a direct or customized reminder to select patients who haven't responded or that you want to send an immediate message to

3. It doesn't let you customize per appointment if you want to send a reminder other than the standard default time or text (different provider, type of service, etc)

4. The number of characters on the text seem too limited

5. It doesn't give you the option to send an immediate message to the recipient if you change or cancel their appointment

Overall: It has helped our no-show rate or wrong appointment time overall

Love this system!

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's really easy to use and create multiple appointments. As a tax office, our January-April look a little hectic on the calendar and using Appointment Reminder is super easy to make sure all of our clients are getting contact prior to their appointment.

Cons: It can be a little difficult to schedule two appointments with the same start time, but it can be done!

Overall: Our no-show, no-call rates have dropped because our clients are getting reminded of their appointments through phone, email and text.

Have been using since it's launch

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to use and update appointments for clients. They all love it and I love knowing they received their reminder - No excuses to miss!

Cons: The client list, when editing, always jumps back to the beginning of the list.

Overall: Our appointments are booked sometimes months in advance. If a client misses, it is hard to get them back in and if they miss, we can't fill the spot therefore lose revenue.

Great software

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We have used this software in our clinic for a few year now and it has fulfilled all of our scheduling needs and has been very easy to use.

Cons: Nothing. It does exactly what we need it to.

This company works as promised...

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very easy to learn and navigate through.

Cons: It allows multiple profiles to save for the same patient.

Overall: I do not have any current issues. Overall, things have gone quite well.

Keep Track of Appointments

Oct 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Appointment Reminder is a software named for its task. It is a simple yet efficient tool for reminders. I have used this for a while and it has helped me to schedule daily appointments and tasks. It has an easy setup and launching.

Many similar tools go over the top with many features that are never used, whole Appointment Reminder is straight to the point.

Cons: A little bit expensive but its features justify its price.

Overall: It does what it's supposed to, and does it well!

Very Useful

Oct 04, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that the system allows 3 different options for contacting the patient and that the scripts can be customized.

Cons: This is less of a con and more of a suggestion: if it were possible for the office to be notified *how* a patient responded to a reminder. For example, we could know that the patient responded via text to cancel or cancelled via phone call and then confirmed via text. We have a few issues with patients responding differently via different methods for the same appointment. It would just help us overall be able to pinpoint where the signals are getting crossed.

Overall: Appointment Reminder has been very helpful to our business. It's definitely cut down a lot of man hours we used to use contacting each patient individually. Also very helpful that we can go back and check the status of each reminder once it's sent and even reason responses if someone can't be reached and why.

Excellent product

Oct 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to use. It is self explanatory. It does what it says it will do. My clients are contacted when I requested they are and they are able to respond.

Cons: The way the clients are stored in the system.

Overall: I've never had a problem with the program. Billing issues have been handled quickly and easily with no problem.

Customer rep is patient and helpful every time I contact him. He gets things sorted straight away.

Aug 17, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is so easy to set up and to use. The ongoing support from customer rep is amazing and nothing is a problem. I can't think of anything I don't like about this software. Everything is easy and the support amazing.

Overall: We have noticed our clients are more likely to keep their appointments since implementing this software. Our clients have many issues in their lives and often forgot to attend our service prior to the software being introduced. This allows us to help them much more effectively.

Capterra loader

Easy to use application, managing to organize your work. Excellent

Jun 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: In a busy life of work the best you can have, is a tool that helps you organize your schedule, work and appointments, thus being able to save a lot of time, used in a practical way from the cell phone or from the pc. Amazing

Cons: In General: It is very easy to configure, the way you can use it from your phone or PC is extremely important.

Overall: Help organize my appointments quickly and easily

Capterra loader

not user friendly - staff was condescending

Aug 23, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

Pros: nothing. didn't work. had high hopes but nothing

Cons: not user friendly. support staff was condescending. disappointed.

Overall: didn't sync with my calendars.

Vendor Response

by Graphite Systems on August 28, 2018

Sorry your experience wasn't ideal. The Auto Reminder software does require some technical knowledge to setup with your phone service and sync with other calendar software. We have plenty of online resources for setting up the software, but we agree it could be difficult for people who are not familiar with software installation and configuration. For customers who need help, we do offer full system setup and training service and it is guaranteed to work.

My Aunt's salon has gathered a lot of loyal customers

Aug 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Customers like it when they were reminded about their appointment to salon.

the salon itself is already busy as it have only few staffs, so they cant manage to contact their customers. then I tell her to try this application. and it works really great. it suits well on her business.

Cons: We don't have any issue about this application as my Aunt really like using it. and would like to avail the application after the free trial session

Overall: It saves time and effort of the staff of the small salon business

Appointment Reminder for Law Firm

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: easy to use

able to have more than one user

able to customize to our use

Cons: limit on calendars

limit on one appointment in each slot (lots of times we have double bookings)

Overall: less cancellations, less "no-shows" or "forgotten appointments" which have all resulted in lower cancellation fees as we book various appointments for our clients outside of our office.

cohesively connects all of my platforms

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I finally found a solution that adequately connects all of my plans in one place.

Cons: It was confusing at first but i figured it out!

Appointment Reminder Feedback

Oct 09, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use; cuts down on no show and cancellations

Cons: Could add some more features, e.g. search by patient to find their appointment and wait list for patient that would like to be called if we have a cancellation

Overall: Reduced no shows, free up staff time so we don't have to call for reminders

Capterra loader

I really like this app because sometimes the alarm of cellphone is not enough

Apr 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: what I like most about this app, it is very practical and I can use it in my phone and it help in my work for organize everything and don't forget nothing.

Cons: I don't have any complaint about this app is easy to use and it makes work much organized than before

Does What They Claim, Nice and Simple

Feb 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Cons: That it's not free!

Overall: I like services that just do what they say they do, and not a whole bunch of other junk that I don't need. It's a simple service for us and we never even have to think about making sure our people show up now. If you need to talk with Appointment Reminder support, they are great and super helpful.

Vendor Response

by Graphite Systems on February 01, 2017

Thank you Gregg!

Helpful to prevent cancellations

Oct 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has brought down my cancellation rate significantly and shows me that the client received the reminder. It is easy to use and a very nice platform.

Cons: I wish it would integrate with other calendar systems so I don't have to manually enter appointments every week.

Advanced Vascular Labs

Oct 05, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Pretty easy to log in and schedule a patient. It seems to work pretty good for reminding patients.

Cons: The only change I would like to see is the ability to add another field in the patient's information so we can add notes. This way we can differentiate what type of test(s) the patient is getting just by looking at the main schedule. Currently, we add the test types in the patient name field, which works, but is not ideal.

Overall: Over all your system works good. It would be nice to be able to call your operators and be able to talk to someone. Email is kinda slow

Appointment Reminder Review for small businesses

Oct 02, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It allows you to have the ease of not contacting customers yourself for scheduled appointments and other things.

Cons: It confused my customers at first, was supposed to show as coming from our phone number but it did not. It takes almost as much time to set it up every day as it does for me to copy and paste text messages myself from a cell phone. The price for the service is so high that as a small business it makes me wonder if it is worth paying for. Especially when some days I do not even use it because when I send out reminders manually it allows me to get to talk with the customers which makes it not as easy for them to guilt free cancel their appointments which can put me in a pretty bad spot. Then I have to adjust appointment times and send them out myself from our office cell phone which confuses the customers who already received a time from the appointment reminder.

Simple and Easy

Oct 03, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to teach users how to use, great to be able to write your own scripts.

Cons: The UI is a bit outdated, and the client organization could be improved

Overall: We are able to schedule appointments very easily

I really like this app because it help me to organize my schedule in my work and my daily routine

May 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: What I like most about this app is thanks to it I won't forget anymore my appointments. It help me to organize my entire schedule and I can save so much time. And I can synchronize with my phone and pc

Cons: I don't have any complaint about this app, for me is very useful, productive and easy to use. It is a good tool for organize your work and personal appointments. To remenber everything and don´t forget nothing

great program

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of us was a nice feature the options to text or email were great!

Cons: The visuals were hard to adjust to at first but you get used to it

Overall: I loved it- no longer use it because my medical record now has a reminder option-

Capterra loader

It is excellent to control daily tasks without lacking and to be on time.

May 11, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Its multiple functions allow you to remember appointments or meetings through messages of voice or mails.

Cons: downloading and installation, some appointments are not automatically reorganized but it requires manual procedures.

Overall: It is one of the advantages in the organization and good development of ruled events

We have been using Appointment Reminder for the last 6 months

Jul 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We no longer have to designate work time to calling clients to remind them of an upcoming appointment.

Cons: There is no way to automatically sync our appointments so we must schedule each apt with our scheduling software as well as Appointment Reminder.

If you want to own a software for appointment management, this is the one

Dec 23, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: This software works great for a small medical offices like mine. I have been using it for five years and never had a single problem - until my PC broken down. They let me upgrade the software and move it to the new computer by transfer the license. It continues to work just like before. No monthly fees or recurring billing, except one time upgrade fee in five years. It saves time and money in the long run.

The only thing that you need to pay attention is when PC hardware broken down, you will need to move the software to a new PC by transferring the license. Everything else is easy.

Simple. Works.

Mar 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to set up. Does exactly what it claims. Will send you reminds of upcoming appointment via text or call. Syncs with my gmail and Microsoft calender's.

Easy to use and works really well

Dec 23, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: This software has worked really good since I got it. Voicent wrote me an auto-conversion program so it can automatically pull data from Dentrix to the reminder software. I don't have to manually do it. Save me a a lot of time.

The only draw back is the initial setup with my phone system. Since I use an analog phone line, I had to get a voice modem (Cisco SPA3102). Voicent support guy logged into my computer and setup everything for me. Great service.

Office Manager

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's super easy to use and very affective!

Cons: wished patients had the option to reply back in a text

Autoreminder review

Mar 06, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I used the Appointment Reminder software for my student organization. I used it to reminder my members on important meetings, events, and other fun stuff. It worked really well. They got all of the texts and emails I sent them on time. It was really easy to schedule phone calls for the more important stuff too. I didn't know it would work this well. This software was super helpful. Thank you!

Software speaks for itself! 5-star for me.

Dec 22, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Handling call center business always have a very tight schedule. Thanks to this software, our clients always get their appointments on time. Not only to them, but i myself use this as well for personal purposes.

I don't have to make stickies all the time, this auto-reminder does it all.

Thanks!

Fantastic service!

Feb 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: The customer service rep was awesome at answering all my questions! She made it easy to upload my existing contacts and helped me learn the system quickly. It has saved me on so many missed appointments! Great stuff!

Vendor Response

by Graphite Systems on February 01, 2017

Thank you Barbara!

Definitely worth the money you pay for.

Mar 15, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Been looking for a software that would remind doctors with their daily appointments in meeting patients. There's no need to call them everyday because this software does the job. I'm highly impressed with this product.

Works great

Dec 17, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Was a bit wary at first, but after downloading and using it I was really happy with how easy it is to use. I use this to automate all my reminders now.