Who Uses This Software?

SMB's and enterprise companies. OXON functionalities can be used for companies up to 1000 agents. OXON is similar to Genesys and has even better functions on email ticketing, and user interface.


Average Ratings

3 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $39.00/month/user
  • Pricing Details
    ONLY 39 EUR per user per month. For a limited time only.
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Webinars
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • OXON Tech
  • www.oxontech.com/
  • Lithuania

About OXON

We have created the best yet way to manage ALL your business communication in one place. OXON focus is: #1 Omnichannel Customer Support #2 Sales Teams and Telemarketing #3 Personal Email Marketing #4 Agents Management & Customer Experience Insights OXON is a cloud based contact centre management software, providing enterprise grade communication abilities which enable: web-chat, email, voice calls, SMS, social media support to be operated in a single platform.


OXON Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • IVR / Voice Recognition
  • Knowledge Base
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Premise-Based Call Center
  • Progressive Dialer
  • Quality Management
  • Queue Manager
  • Virtual Call Center

OXON Reviews Recently Reviewed!

OXON is a great tool to manage all customer support needs in one platform.

Jun 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: First of all - everything is in one place. The functionality of calls and tickets handling is really user friendly: You can see communication history, all customers information, improve manager's work by changing queues and offer best service for your clients.

Cons: OXON is a set of all classic customers support tools in one place. Its OK for good start, but latter it would be nice to have some exclusive tools, that could exclude OXON comparing with other products.

Overall: We can handle all information in one place.

Price/quality amazing

Feb 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Flexibility
Easy to use
All in one place
Easy API connection with our systems

Cons: No skype integrations
No Linkedin lead generator
No mobile application

Overall: It have all I need for business. I can see and make decisions on customers who refused to buy product from me. It is easy to track how emplyees communicate with clients. Actualy what best thing, that i can monitor and see how much lazy they are. Plus with reports i can give a feedback regarding sales. What they could do next time that they wouldnt loose clients. How thamey are dealing with problem solving and so on. Great tool. Specially for that price. There is in market more of such solutions, only thing you would pay 4-6 times more per employee... You got my point. Low cost did improve in sales 32.57% just becouse I can see what my employees are doing. Instead of facebook and other social sites they sitting. I can just ring them and say - hey what you doing..

Recommendations to other buyers: I would suggest to try it out first. As i mentioned before there is plenty of fish like this solution in the market. Biggest advantage is this platform could be arrange to your business needs. So the flexibility and price, easy to use. Those things I would say is what every company would like to get. Support in case you did something wrong. Fast and reliable

Amazing for sales teams that make outbound sales calls. 5 STARS

Feb 02, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very good overall experience. Have not seen anything better in terms of product value for money.

Cons: Cloud based

Overall: We can use this software for outbound calls. 5 dialling types, automatically orders log, auto agent commission management and much much more. This is incredible how much value we get only for EUR per month. We used similar software - Leaddesk before, but it was like 4 times more expensive and these oxon guys have more functions than leaddesk for example - customer support system, but we don't use this. Calls are very good quality, call rates are cheap. All our agents are happy, because they can track their sales performance and stuff. Good job oxon, keep it up!

Recommendations to other buyers: It's good that those guys can program you if you need something extra.