--- title: "OXON Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about OXON Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/159228/OXON/" page_type: "product" language: "en" --- # OXON Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) OXON ## What is OXON? We have created the best yet way to manage ALL your business communication in one place. OXON focus is: #1 Omnichannel Customer Support #2 Sales Teams and Telemarketing #3 Personal Email Marketing #4 Agents Management & Customer Experience Insights OXON is a cloud based contact centre management software, providing enterprise grade communication abilities which enable: web-chat, email, voice calls, SMS, social media support to be operated in a single platform. ## What is OXON used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Call Center Workforce Management](https://www.capterra.com/call-center-workforce-management-software/)[Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 14 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $39 Per Feature, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for OXON?[Manage this product listing](https://www.g2.com/products/oxon/claim_requests/new?auto=true) ## OXON Overview Updated September 2026 AI summary OXON is a cloud-based solution for organizations of all sizes seeking call center, contact center, and workforce management capabilities. It offers tools for automatic call distribution, call routing, IVR, call recording, and monitoring, alongside CRM and multi-channel communication. With integrations for major social and support platforms, OXON supports oversight, coordination, and customer interaction management across diverse channels. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### OXON 4.9 (14) VS. [4.8 (253)](https://www.capterra.com/p/142813/Insightful/reviews/) Starting Price $39 Per Feature, Per Month Starting Price $8 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (14) Ease Of Use 4.8 (580) Value For Money 5.0 (13) Value For Money 4.7 (419) Customer Service 4.5 (13) Customer Service 4.8 (482) ## OXON alternatives [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) [4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) Starting price $110.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) [Assembled](https://www.capterra.com/p/195644/Assembled/) [4.7 (85)](https://www.capterra.com/p/195644/Assembled/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/195644/Assembled/) [Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/) [4.5 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/) Starting price $295.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/110588/Calabrio-One-Suite/) [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) [4.3 (269)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/179417/Genesys-Cloud/) [View all alternatives](https://www.capterra.com/p/159228/OXON/alternatives/) ## FAQs about OXON Overview ### Which roles and teams benefit most from OXON? OXON is most used by client services, customer support, and retail support teams that need to manage customer interactions efficiently. Sales, business development, and marketing roles use it to strengthen outreach and communication, while directors and department heads rely on it for oversight, coordination, and improving service and commercial workflows. Answer based on 14 reviews Overview ### What company size and specific industries is OXON built for? OXON is designed for SMBs and enterprise companies, especially organizations that need contact center capabilities for teams with up to 1,000 agents. The vendor description does not name specific industries, so it is positioned by company size and operational scale rather than by sector. Features and Usability ### What are the key features of OXON? OXON offers call center management tools such as automatic call distribution, call routing, IVR, call recording, and call monitoring. It also includes CRM, contact management, lead management, workflow management, real-time reporting, and multi-channel communication across chat, email management, live chat, social media integration, and video conferencing. Integrations ### Which third-party tools and platforms does OXON integrate with? OXON integrates with 3 third-party platforms: Meta for Business, Twitter/X, and Zendesk Suite. These catalog integrations cover social media and customer support, giving OXON connections to major channels for messaging, engagement, and case management. Getting Started and Support ### What training and onboarding options does OXON offer? OXON provides live online sessions and webinars to help teams get started. Live online sessions support guided training with an instructor, while webinars offer scheduled presentations and demonstrations that teams can join remotely for product learning and setup guidance. Getting Started and Support ### What customer support options does OXON offer? OXON provides Email/Help Desk, Knowledge Base, Phone Support, and 24/7 Live Rep support. No reviewer feedback on support is available, so user experience details such as response speed, agent helpfulness, or common frustrations cannot be described from the catalog data. ## Features AI summary Based on 3,851 Call Center reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) OXON supports all three of the features reviewers rate highest: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses manage daily call operations, keep accurate records of customer interactions, and oversee agent performance, allowing teams to improve service quality and handle call workflows more efficiently. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Escalation System alerts about the need to escalate an issue or request API Application programming interface that allows for integration with other systems/databases Automatic Call Distribution Distribute/route/connect calls Blended Call Center A call center that both makes and receives calls OXON 46 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Automatic Call Distribution: Distribute/route/connect calls - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer History: Access previous interactions or concerns to maintain customer relationships - Email: Offers the ability to send unlimited emails directly from the server without incurring any additional cost. - Email Management: Manage, store and organize emails within the system or via third-party apps - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - For Call Centers: Designed for call centers - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Labor Forecasting: Predict labor requirements based on past and present data/trends - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Social: Provides tools specifically meant for socializing and meetign with colleagues - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Voice: Make and receive calls directly in the application. Track and record calls for analysis. - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. Features 4.6 (14) 4.6 Based on 14 reviews ## Pricing Value for money 5.0 (13) Free Trial Free Version Basic $39.00 Per Feature,Per Month Value for money 5.0 (13) 5.0 Based on 13 reviews ## Integrations [ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (13) 4.5 Based on 13 reviews ## User reviews Overall rating 4.9 Based on 14 reviews Filter by rating 5(12) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AM Anya M. Business Development Manager Staffing and Recruiting ### "Excellent business solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 14, 2019 Pros The most important thing that made us chose Oxon was the ideal price and quality relationship compared to similar products in the market. It has all the necessary features for your call centre for considerably less price than its competitors. The software itself is easy to understand and doesn't require extensive training, which saves time and budget for the company. Cons Some useful features, like chatbox, is not there yet. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MA Murtaz A. Manager Logistics and Supply Chain ### "Overall great software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 22, 2019 The software simple and user friendly. As someone who is new to multichannel communication software, I was a bit worried that it would be difficult to figure out how everthing works at first, especially when i take into consideration all the complicated functions Oxon provides. I've had no problems figuring out how to use Oxon and the few questions I had, the Oxon support team answered quickly and clearly. Overall great experience, would recomend! Pros Easy to use software. Friendly and helpful support team. Cons I cannot find a single negative thing about it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PB Peter B. Director Apparel & Fashion ### "Simple to use, yet has all needed functions" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 August 19, 2019 Overall, Oxon combines an easy to use interface and complicated functions. Great experience for me and my company. Pros The best part I love about Oxon is the fast, simple, minimalistic and easy-to-use interface. Cons The webchat design could be improved, also some minor issues with spam handling Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VN Vera N. Marketing Assistant Telecommunications ### "Terrific for telemarketing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 24, 2019 OXON has lots of parameters that can be modified in accordance with our employee needs. Other thing that we found very useful is that we can create several campaigns with different parameters and add different agent groups into them. For example, we now have a "rookie campaign" where new employees automatically dial new contacts every 1 minute. Now for the "expert campaign" the dial time is every 15 seconds. This is just one example, pretty much everything I can modify in accordance with our own and our employee needs. An innovative experience. Pros Completely modifiable campaign parameters. Cons Dashboard data loading slow sometimes. Usually occurs when loading history with huge data. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WB Wissal B. Communication and Marketing Officer Information Technology and Services ### "Tough tool for employee management" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 23, 2019 Oxon is essential to our customer communications and agent performance. Timing is important to our company and Oxon helps us keep up with a huge quantity of customer communications. It also provides all the tools to evaluate each agents productivity so that we can set achievable goals for each person on the team and measure their performance. Still, for better and more simplistic user experience my recommendation for Oxon Tech team is to make the interface more customisable so that the user would be able to choose preferred sections. Pros Provides all the information about employee performance. Advanced ticketing. Cons The interface is kind of confusing, takes some time to get a hang of it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB Julie B. Retail Support Manager Retail ### "Strong reports and historical analytics" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 23, 2019 This software saved a lot of time for us. Customer support speed boosted, all statistics and activities can be monitored. We were happy to try the free trial. 4 star rating for now. We will make a purchase as soon as the OXON Tech completes our request. Pros We can see what our agents are doing now and view all the historical data. We can see how much time was spent on each task: Calls, Emails handling, chat handling, passive state, after call work, brake state, smoking brake, lunch brake, etc. We can also schedule and get sent these reports to our email addresses for company C level executives. Cons We can't track how much time was spent on calendar tasks. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VW Vivien W. Client Services Manager Retail ### "A time and money saving cloud-based system." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 18, 2019 Intelligent software. We would pay more if they offered more functions that we need. Pros All customers, communication channels, the data collected - everything is in one place and we don't need to log in to separate platforms. Cons Switching between plans isn't available through the interface. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JV Jaja V. Business Representative Food & Beverages ### "Outbound Telemarketing agents can switch between several campaigns in a single workflow." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 15, 2019 Our outbound call center productivity has increased highly - the whole sales department is happy with the purchase. We will recommend this to our partners. Pros OXON is a really great software for outbound calls. We are using it for making calls to our customers. OXON also has great filtering capabilities: we just filter out our customer base and then just create a single contact list and assign it to campaigns with agents. This takes us just 2 minutes and everything is automatic. Before, we had to do this for several hours and we had no reports about results of those calls. Great Value/Price proposition for outbound call centers. Cons We had to integrate our own SMS provider for auto messages after a call. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FM Faye M. Customer Service Administrator Logistics and Supply Chain ### "Great solution for companies with communication problems" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 April 15, 2019 Now that all Employee interactions with clients are documented in Oxon, we can get a much better picture what and when needs improvement in the company. The most important and useful part of Oxon since the beginning was the activity reports. I get several rapports weekly from my lower management and can identify and solve problems within the company very quick. Oxon has made the job easier. Pros Convenient monitoring of all company's interactions and communications, both internal and external. Cons Don't care much for the minimalist design, other than that everything works great Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JD Janki D. Client Services Manager Staffing and Recruiting ### "Great software without any investments required" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 9, 2019 After we started using Oxon, our company has seen a dramatic increase in customer support employee workspeed. Now considering how much oxon costs per agent and how much more work each agent does now per month, I can definitely say that Oxon returns the investment from the first day of using it. Other than that, great overall experience. Pros Adds way more value than it costs. Instant return on investment. Cons Sometimes lags for 5 minutes but this happens once in two months so i'ts reasonable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/159228/OXON/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.