# SessionStack Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SessionStack Software - reviews, pricing plans, popular comparisons to other Remote Support products and more. Source: https://www.capterra.com/p/159261/SessionStack --- # SessionStack Software Review 2026: Features, Integrations, Pros & Cons Last updated on February 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) SessionStack ## What is SessionStack? SessionStack is a customer support platform that offers co-browsing, session replay, error notifications, troubleshooting insights, reporting, and analytics tools. SessionStack gives you the context you need to provide fast and personal assistance. It cuts back-and-forth and improves customer experience. SessionStack integrates with Zendesk, Freshdesk, Intercom, Olark, and other support platforms. Works on any web application framework. Across all major browsers. No client-side downloads. ## What is SessionStack used for? [Remote Support](https://www.capterra.com/remote-support-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $99 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SessionStack?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.sessionstack.com&name=SessionStack) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SessionStack 4.2 (10) VS. [4.7 (24,103)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $99 Flat Rate, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (10) Ease Of Use 4.6 (11,609) Value For Money 4.6 (7) Value For Money 4.5 (8,210) Customer Service 4.5 (8) Customer Service 4.4 (7,502) ## SessionStack alternatives [4.5 (3,425)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (583)](https://www.capterra.com/p/173304/RemotePC/reviews/) Starting price $29.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (519)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) [4.6 (11,626)](https://www.capterra.com/p/194565/TeamViewer/reviews/) Starting price $24.90 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/194565/TeamViewer/) [View all alternatives](https://www.capterra.com/p/159261/SessionStack/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reporting/Analytics 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Diagnostic Tools Access client's system information, including hardware and software configuration, to perform diagnostics Remote Access/Control Access work applications remotely, for when working away from the office and/or traveling Screen Sharing Digitally share screen view with others Session Recording Record active support and chat sessions for auditing and training Session Transfer Transfer a support session to another team member SessionStack 7 features Access client's system information, including hardware and software configuration, to perform diagnostics Access work applications remotely, for when working away from the office and/or traveling View and track pertinent metrics to find patterns and gain insights from data Digitally share screen view with others Record active support and chat sessions for auditing and training Transfer a support session to another team member Take actions to troubleshoot issues for networks, devices, etc. Features 3.9 (10) 3.9 Based on 10 reviews ## Pricing Value for money 4.6 (7) Free Trial Basic $99.00 Flat Rate,Per Month Value for money 4.6 (7) 4.6 Based on 7 reviews ## Support, customer service and training options Customer Service 4.5 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (8) 4.5 Based on 8 reviews ## User reviews Overall rating 4.2 Based on 10 reviews Filter by rating 5(5) 4(2) 3(3) 2(0) 1(0) Mentioned topic Sorted by most recent RH RAFAEL H. PROJECT MANAGER, SOFTWARE ENGINIERER Information Services ### "My review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 19, 2020 Diagnostic production errors. Understand application use by customers. Pros I can see my customers interacting with the application and understand the best and worst UX Cons Searching functionality is very basic... Alternatives considered [Raygun](https://www.capterra.com/p/159822/Raygun/) Reasons for choosing SessionStack Blogs, ease to use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SR Sam R. Customer Support Computer Software ### "Very helpful, but not always reliable" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 June 2, 2020 I haven't co-browsed before but I am eager to try this feature out. Pros I use it to inspect reported issues and get my own screenshots so there's not too much back and forth between the user and Support. I use it quite regularly and have found it to be helpful, but have noticed that it can sometimes be a bit tricky to use. Cons The left hand side bar in a session is quite code-y, which can make it a bit difficult (for me) to understand. I find that I can't navigate a session easily because I don't understand what the code is referring to, so end up just watching the whole thing until I find what I'm looking for. I also find that sometimes when I know a user is online, they have no live sessions, which is a bit puzzling. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 19, 2020 Hey Sam, Thank you very much for taking the time to post a review. Your feedback is very important to us since we try to continuously improve SessionStack to better fit your needs. It's on our roadmap to improve the UX of the steps timeline so that it's more friendly to non-tech users. Also, we'll investigate why some sessions might not be appearing in the "Users online now" dashboard, and we'll be in touch shortly CI Coleman I. Customer Success Manager E-Learning ### "Boost your helpfulness" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 2, 2020 Overall, SessionStack is the ultimate time saver for troubleshooting. It's as if you have a time machine portal into your customer's experience. Pros SecessionStack has been a game changer for our support and development team. We are able to see first hand our users issues instantly. Cons We would love to have a "request screenshot" feature for Intercom Operator. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 19, 2020 Hey Coleman, Thank you for your feedback. It's valuable to us since it helps us with the future improvement of SessionStack. We'll evaluate the possibility to request screenshots through the Intercom integration and let you know when it will be introduced. GO GABE O. UX Designer Computer Software ### "Definitely helpful, but could have more advanced features" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 December 20, 2019 Overall Sessionstack is great for me as it tells me what users are doing, but it cannot tell me why. That's okay, as the next step for me is usually to reach out to users. However, if the tool could facilitate this process, or at least keep that in mind as I use it, it would be helpful. Pros For the most part, it works as intended. It's great at showing you WHAT users are doing. Certain features make it more user-friendly, such as the ability to skip prolonged activity, or speed up the session. Cons It feels like there hasn't been much feature development over the past two years. I'd like to see more insightful information about the sessions, like heat maps of clicks, or other things that I cannot deduce from watching individual sessions. There's a lot of untapped, useful information that could be gleaned from this data, but it's not available to us. Also, in general the tool can feel somewhat buggy. Sometimes the user activity during sessions doesn't feel accurate, or certain interface elements are missing from the video. For example, as the designer of the software being used in the sessions, I know what UI components are supposed to be there, but in some sessions, they aren't present. Or, the user will click on the screen in one place, but that will initiate a button in a different location - meaning, the representation of clicks in the videos is sometimes off. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Customer Service Automotive ### "Expedite your customer support and alleviate time wasted by developers collating information." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 December 18, 2019 This program is a major time-saver, you don't have to hassle the customer for information about how the issue occurred, or wait for their responses to questions when using support ticketing systems. Pros Session stacker makes it easy to record the steps taken by our customers to reach the point with the issue, thus helping developers figuring out what caused the problem or making it possible to identify user procedural mistakes as opposed to application faults Cons It took a little time to understand how to get to where you needed to be to identify the issues. A bit of practice and clicking on different things to see what they did, eventually leads you to become expert at quickly finding the issues Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 6, 2020 Thank you for taking the time to leave us a review. We appreciate it! JC Jorden C. Senior Product Manager Information Technology and Services ### "Session Stack Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 18, 2019 It's been really good, there are a few things that can be improved upon but we like the product. Pros It's ability to provide information that otherwise we couldn't see via normal methods. The system also allowed us to playback the sessions and pinpoint where the issue happened and what errors were thrown at the time. Cons Two things. Long sessions (100 + hours or more) by users are impossible to view as they take forever to download. The fact that when we update our application we change the URL and this breaks all the previously captures sessions so we can't view them Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Murry I. CEO Information Technology and Services ### "Great product that's massively helping our customer success efforts" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 13, 2019 Pros We use SessionStack daily in our Customer Success efforts at Metrilo. It's a great product that helps us massively cut the time to resolutions. Cons Nothing that comes to mind, really. It was kind of slow if we were loading long user sessions but now it loads pretty fast. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 16, 2019 Hi Murry, Thank you for taking the time to leave us a review! We constantly strive to make SessionStack better. Ikonom F. Product Manager Events Services ### "Great product support and incident tracking tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 10, 2019 We now have better support, we make less interviews with users and easily identify usability problems. Pros What I really liked about the tool is that it is really focused on showing you the steps a user undertakes in their flow and tracks the frontend errors. I can easily identify anonymous feedbacks and get a better picture of what went wrong when doing customer support. Cons I still cannot get good use of the error reports, so some further user profiling would help me to identify which sessions I should be more focusing on. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Reasons for choosing SessionStack More focused on solving our specific product-related needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 13, 2019 Hi Ikonom, We really appreciate your feedback! Thank you! Best regards, SessionStack Team VW Veronica W. Product Manager Computer Software ### "Great visibility into customer behaviors" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 December 10, 2019 Pros I love the ability to observe how users are interacting with new software Cons It can be tedious to find the right sessions to review Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 12, 2019 Hi Veronica, Thank you for taking the time to leave us a review. We are glad your experience with SessionStack is satisfying your needs. As for finding the right session, you can easily do that by using our date and time filter. You can track a specific session to the minute. Also, you can send us additional properties via the JavaScript Identity API since we're indexing and searching throughout all of them. It can be as many as you need. Find out more here: http://bit.ly/2LY8g3l. If you need more information, do not hesitate to reach out to our team at support@sessionstack.com TZ Tiffany Z. Business Process Engineer Computer Software ### "Sessionstack Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 December 10, 2019 Sessionstack does capture our users sessions and allows us to play them back. While the product is not always easy to navigate in, it was very reasonably priced. Pros Sessionstack was easy to implement and is very cost effective for us as a small SAS company. Cons It's a little hard to navigate around the system and find specific points in time and actions. It would also be nice to mark a moment in time to share with colleagues (such as when a specific user action is taken). Right now, we have to direct our team to the minute and second of the action, which is more time consuming for the user sharing and the user receiving it. Switched from [Fullstory](https://www.capterra.com/p/153721/FullStory/) Cost concerns Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 12, 2019 Hi Tiffany, Thank you for taking the time to write us a review. We appreciate your feedback. It helps us improve our product. Including notes and sharing a session at a specific time is on our roadmap and you can expect to see it really soon. We'll update you once notes and "share at" are available. If you need more information, do not hesitate to reach out to our team at support@sessionstack.com [View all Reviews](https://www.capterra.com/p/159261/SessionStack/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)