--- title: "Practice Better Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Practice Better the right Medical Practice Management solution for you? Explore 97 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/159263/Better/reviews/" page_type: "reviews" language: "en" --- Practice Better 4.8 (97) [View alternatives](https://www.capterra.com/p/159263/Better/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of Practice Better Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews PT Pamela T International Board Certified Lactation ConsultantIndividual & Family Services, Self-employedUsed the software for: 1-2 years. “I love that the platform has everything I need in one place: Booking, invoicing, charting, online course building and secure messaging with my clients. When I need to learn how to use something in the platform, the easy-to-follow instructions and videos are very helpful!“ January 13, 2026 DM Diane M Owner and Natural Health PractitionerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Invoicing module - cumbersome to use when have lots of different inventory items and it takes a long time + cannot offer discount on certain products and NOT on consultations + getting bit pricey with all the increases in last almost 6 years“ January 13, 2026 BL Bree L Holistic Health PractitionerHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “I love the accessibility for clients to see their protocols, notes and upload medical files easily.“ January 14, 2026 MW Meagan W Personal TrainerHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “The lack of customization for journals, which clients could potentially track their workouts in, is also slightly annoying.“ January 15, 2026 IN Ilona N Root Cause TherapistMental Health Care, Self-employedUsed the software for: I used a free trial. “I've only been using it for about 10 days and am still in the set up stage but the email prompts and the ease of getting answers to problems are very helpful.“ November 3, 2025 JA Joshua A Managing DirectorMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “Over the past three months, I’ve been stuck in a frustrating cycle of trying to address a basic issue with logging client calls. Despite numerous attempts to reach customer support, each response takes a day or more, and solutions have been either incomplete or ineffective. When I tried scheduling a support call, I was given a two-week waiting time—a completely unreasonable delay for anyone needing timely solutions in a fast-paced practice.“ October 30, 2024 AE Ashley E Certified Peristeam FacilitatorAlternative Medicine, Self-employedUsed the software for: 6-12 months. “Everything was HIPPA compliant which my patients really appreciated.“ July 13, 2026 AE Ashley E Certified Peristeam FacilitatorAlternative Medicine, Self-employedUsed the software for: 6-12 months. “The price was continuously going up which was on the frustrating end.“ July 13, 2026 ## Showing most helpful reviews Showing 1-25 of 97 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chris K. Holistic Nutritionist Health, Wellness and Fitness Used the software for: 6-12 months ### "Practice Better Makes My Practice Great!" May 28, 2024 5.0 Practice Better has transformed the way I manage my clients and educational programs. Its comprehensive features, overall ease of use, and exceptional support make it an essential tool for any healthcare provider looking to enhance their practice's efficiency and quality of care. I highly recommend PB to my colleagues and peers in the nutrition and wellness industry. Pros Practice Better provides robust client management capabilities. It allows me to maintain detailed and organized records for each client, including medical history, treatment plans, and progress notes. The ability to easily update and retrieve client information has streamlined my workflow and improved the accuracy of my record-keeping. I also appreciate that it offers a high degree of customization, allowing me to tailor the platform to my specific needs. Whether it's customizing client intake forms or setting up reminders for follow-up appointments and educational sessions, the flexibility of this software has been a major benefit. Finally, the EHR platform is HIPAA-compliant, ensuring that client data is protected and secure, giving me peace of mind. As a side note, I love how That Clean Life and Practice Better partnered together to make my professional life so much easier! Thank you. Cons There are so many tools to explore and utilize in Practice Better, that I sometimes forget how to do things and have to retrain myself. The positive is that PB has tutorials and great customer service that help me navigate these times when I get stumped. Review Source lG lauren G. practice manager Hospital & Health Care Used the software for: I used a free trial ### "EHR with amazing customer service" February 27, 2025 4.0 Pros I loved the online payment option and how user friendly the software is when learning. Cons Some of the extra features are realy hard to navigate and figure out. Alternatives considered [Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/) Reason for choosing Practice Better We actually chose valant. It was better for us all the way around Review Source AD Anika D. Registered Dietitian Health, Wellness and Fitness Used the software for: 1-2 years ### "Review - December 8, 2022" December 8, 2022 3.0 I would give PB a 3/5 in terms of my overall experience. I like the interface for the practitioner facing, but I've had many complaints from clients about the technical difficulties that they face. In the past 4 days, I've had to reschedule 2 patients, which is >$350 worth. This has put me at great unease during my busy days, where I may have 10 patients (~$1000 income), which could be jeopardized. Pros Works well for patient records and chat functioning. - labs function is great to share info with practitioners Cons lack of reliability for video calls- frequent issues with video calls not working- troubleshooting/tech support is not very good, they say the same thing over and over again and the issue is not resolved. Review Source Response from Practice Better December 19, 2022 Hello Anika. We're happy you've had a great experience using Practice Better for tracking patient records, client communication, and labs! Our support team strives to deliver an excellent experience and help as efficiently as possible. We encourage you to check out this article to troubleshoot any Telehealth issues: https://help.practicebetter.io/hc/en-us/articles/360004916111-Telehealth-Troubleshooting-FAQ. Please connect with our team about the technical difficulties your clients are facing; we're happy to help. Thank you for taking the time to leave your feedback and for being a part of our community. - The Team at Practice Better RK Rima K. Owner, RDN Health, Wellness and Fitness Used the software for: 2+ years ### "Practice Better makes running a private practice easier" May 30, 2024 5.0 I love Practice Better. I have been using since January 2020 and it has made my work life easier and is a more seamless experience for my clients. While PB is not a cheap investment, it probably saves me money in the long run because of all of the awesome features included in the program... from scheduling, client outreach, program landing pages, EMR, HIPAA-compliant communications and more. Pros I love that PB is a one-stop shop for most of my private practice needs. I love the fact that I can use PB with clients from the initial communication/interest survey to the end of my wellness journey with clients. PB makes all of the administrative tasks of running a small practice easier and less painful! Cons There are really very few cons of PB. I do wish the calendar/scheduling feature was a little more flexible/user-friendly. I find the calendar a bit cumbersome to set up/change but it is do-able and having it all in one place makes it worth the while. Switched from [Healthie](https://www.capterra.com/p/167439/Healthie/) Wanted a program that offered even more functionality. Review Source RF Rose F. Clinical Nutritionist, Owner and Operator Health, Wellness and Fitness Used the software for: 2+ years ### "Since the Beginning! " June 14, 2024 5.0 So easy to use, especially as a brand new provider. I have over the years started using more and more features. At first I just wanted to schedule and write notes, slowly moved up to protocols and integrating forms. Now I track labs and upload documents to save space on my computer, as well as to protect my files. Pros Practice Better is easy for my clients to use. All ages can easily confirm appointments, chat on messenger, and use the food journaling tool. On my end as the practitioner, I stay organized with saving notes and protocols. Everything is in the same place! Cons There are limited ways to keep track of labs as well as to integrate form mapping. I would enjoy more fillable options for blood work (for example: B12) and a way to pull a Report showing labs tracked over a period of time. Form mapping could be improved by the ability for the user to add custom landing pages for data. Alternatives considered [Healthie](https://www.capterra.com/p/167439/Healthie/) Reason for choosing Practice Better Ease of use, started using Practice Better during school and it was a huge stress relief to not switch gears and start over. I have been grateful ever since! I just went for it and bought an annual plan with no hesitation! Review Source Response from Practice Better July 16, 2024 Hello! We love that working with Practice has been such a gamechanger for you and your practice. We appreciate your feedback on form mapping and lab tracking, and our product team will take this into consideration. Thanks so much for taking the time to leave your review! - The Team at Practice Better MV Meghan V. Health Coach Professional Training & Coaching Used the software for: 1-2 years ### "Helpful software for coaches" December 8, 2022 5.0 Very positive overall Pros All in one software including client portal, invoices and billing with integration to payment account, client record storage, HIPAA compliant, included easy to use app, telehealth feature, e-sign ability excellent help / support with webinars Cons Certain features not available unless on certain plan, cannot directly upload a document to be esigned as need to recreate it in software Alternatives considered [Healthie](https://www.capterra.com/p/167439/Healthie/) Switched from [Healthie](https://www.capterra.com/p/167439/Healthie/) Liked the ability to develop programs, billing, and booking links and format of Practice Better more Review Source Response from Practice Better December 19, 2022 Hello Meghan. Thank you for being a part of our community and for sharing your valuable feedback. We're so glad that you're finding Practice Better to be a helpful software that checks off all of your boxes! Once you have your waiver created in Practice Better, you can easily share that with your clients and they can e-sign via the client portal without downloading them or opening a new tab. To learn more about that, please visit this link: https://help.practicebetter.io/hc/en-us/articles/115004332288-Creating-Forms-Waivers#signature. Thank you for choosing Practice Better! We're grateful to have you a part of our community. - The Team at Practice Better BB Breanna B. NBC-HWC Health, Wellness and Fitness Used the software for: 2+ years ### "The Best Client Management Software" May 28, 2024 5.0 Practice Better is fabulous - it has everything I need to run a successful coaching practice as well as fabulous features for running group programs and courses. I love that I don't have to break the bank to have a program that's got all the bells and whistles! Pros I love the ease of use for myself and my clients. I love the organization and the weight it takes off of me for creating group programs, scheduling and housing my client's information. Cons I wish that it was a little less clunky and a little more aesthetically pleasing - the pros outweigh the cons for sure. Group programs or courses are a little clunky as well - it does the job but there are other platforms that are "prettier" and a little easier to use for programs and courses. However I love PB so I will wait for a more aesthetic update because function is everything to me. Switched from [Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/)[WordPress](https://www.capterra.com/p/131687/WordPress/)[Keap](https://www.capterra.com/p/76390/Infusionsoft/) I wanted a one stop solution for everything instead of multiple products - PB hit everything I needed. Review Source KD Katrina D. Founder, Registered Dietitian Health, Wellness and Fitness Used the software for: 2+ years ### "Best Bang For Your Buck! So user friendly for the patient and practioner" May 28, 2024 5.0 It's been great! I have used other medical record platforms but have always come back to practice better. Pros It is easy to use, and everything is in one place. I don't have to have a different scheduling app and medical record and payment processor - everything is right in one place. Cons I think that building out my resource library was a bit difficult and not as user friendly as I would like it to be, but that is very minor when considering the benefits. Alternatives considered [Healthie](https://www.capterra.com/p/167439/Healthie/) Reason for choosing Practice Better Customization, ease of use, cost. Nothing compares! Review Source CR Christina R. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Wonderful program with a ton of features" August 25, 2023 4.0 Overall it was a decent experience. There were a few bugs that were annoying but the features offered outweighed the annoyance. When they recently raised the prices, for me it wasn't worth the cost anymore. Pros I loved the fact that everything was extremely customizable from the SOAP notes, to the reminder emails to the menus in the patient portal. Sharing info with patients was amazing as you could share files in the documents section of the patient portal or share certain parts of the SOAP note (HUGE plus that you don't have to share the entire SOAP note). Patient chat feature is very nice. Cons I am not a fan of the pricing structure and wish it was based more on patient visits as opposed to patients in the clinic. This simply made it too pricey since I have a lot of patients in my system but don't see them often. The program is very feature-rich but for someone who doesn't use all of the features, I felt like I was simply paying too much when they raised the prices quite considerably. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/)[Unified Practice](https://www.capterra.com/p/156942/Unified-Practice/) Reason for choosing Practice Better At the time it was much more affordable than other products. This has since changed as they have raised their prices quite considerably. Review Source KW Karen W. Registered Nutritionist Health, Wellness and Fitness Used the software for: 2+ years ### "Can’t run my business without it! " December 8, 2022 5.0 Very positive. It never glitches, and I’ve I need any help the support team are fast and efficient. This gives me great peace of mind. Pros The automations, the saved templates, online billing and payment plans, text message appointment reminders, the client app.. it’s honestly like having an admin team doing all the time consuming tasks for you! Cons Not so much a ‘dislike’ but I think there could be aesthetic improvements on programmes, specifically design and layout. I would also like to have multiple windows open at once (view protocol and type session notes at the same time) Reason for choosing Practice Better There was no comparison really, PB knocks it out the park in functionality Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) We wanted something more automated and multifunctional Review Source Response from Practice Better December 19, 2022 Karen, we're so delighted that Practice Better has become an integral part of your business. We're thrilled that the automations help you get more done. Thank you for sharing your feedback on Programs! If you haven't already, we invite you to submit a feature request for advanced program layout/design by submitting a ticket from your portal. To view multiple tabs at once, check out this Help article on Client Hubs: https://help.practicebetter.io/hc/en-us/articles/360019185872-Using-Client-Hubs. This will allow you to have multiple hubs open at once. Thanks for being a part of our community! We wish you ongoing success. - The Team at Practice Better MM Matthew M. Holistic Practitioner Health, Wellness and Fitness Used the software for: 1-2 years ### "Practice Better Review" January 27, 2026 5.0 Overall I enjoy my experience with Practice Better, and would recommend it to others who do not use this software in their practice. Pros Practice Better is a fantastic software that I use in my practice regularly. From booking patients, to analyzing their test results and scheduling appointments, Practice Better is very straightforward to use. Cons It takes some time to learning the software, also the price per month can be a little more affordable. Review Source MM Melanie M. User Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great too for practitioners" May 14, 2025 4.0 Great tool to speak with my practitioner in a HIPAA compliant way Pros Easy platform to understand and navigate. I like the features. Cons My practitioner's messages weren't delivering, or at least there seemed to be a problem on their end. Review Source GP Gabby P. ERT Practitioner and Naturopath Alternative Medicine Used the software for: 2+ years ### "A well-rounded practice management platform" June 3, 2024 5.0 I find the platform very easy to use, and I will continue to use it for the time being, however I do wish the Programs function will eventually be able to host group telehealth within the platform itself, eliminating the need to subscribe to an external video conferencing software such as Zoom. Pros User friendly for both patient and practitioner. Food journal and instant messaging functions are excellent, easy ways to give clients feedback and communicate with them between consultations. Cons VERY pricey for what it offers. There are some great features, but not all of these are essential. There are other platforms which offer the basic features needed to run a successful practice which are more affordable. It would be good of there was a way to do group teleconferencing for group programs, which at the moment is not something accessible in the Programs part of the platform. Review Source Response from Practice Better June 11, 2024 Hi Gabby, Thank you for sharing your feedback. It's great to hear that you find Practice Better has excellent features, like food journaling and secure messaging, to communicate with clients between consultations. Features like these are what our users find extremely helpful, beyond the basic needs of client management tools. We appreciate your feedback on hosting group telehealth sessions within the platform, without having to connect with Zoom. If you haven't already, please submit any future feature requests directly from your portal for our product team to review. Thanks for a being a part of the Practice Better community. We wish you all the best! - The Team at Practice Better AF Amanda F. Holistic Health Care Practitioner Health, Wellness and Fitness Used the software for: 6-12 months ### "Love this software! It like having an administrative assistant " December 9, 2022 5.0 Great product, excellent customer service. The Practice Better team is engaged and always improving the quality of services they offer. I am so grateful for the phone call trainings and customer service. I couldn’t have grown as fast as I did without Practice Better!! Pros Starting a new business on my own was scary and this software helped keep me organized and engaged with clients. I was able to schedule my day to focus on both administrative responsibilities and not neglect my clients. The training is incredible and free. They called me on time every time, and walked me through the software. Cons The biggest disappointment for me was the lack of scale for package offerings. To jump from $25 a month to $60 is a huge stress. I would love a $40, 150 client option. Reason for choosing Practice Better Recommended by colleagues and \[SENSITIVE CONTENT\]. The customer service at Practice Better is the best on the market. Review Source Response from Practice Better December 19, 2022 Hello Amanda. Thank you for sharing your experience with us. We appreciate your honesty about how starting a new business can be scary, and we celebrate your success thus far! Our Support Team is always here to help, and we're thrilled that you've had a positive experience each time. Thanks for sharing your feedback about pricing; we strive to offer competitively priced options and the best value in the market! We're looking forward to your continued growth! - The Team at Practice Better MK Michael K. Doctor and Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Exceptional Practice Management Software for Traditional and Holistic Practitioners" May 31, 2024 5.0 Practice Better has become an indispensable tool in my practice. The platform’s intuitive design simplifies the administrative aspects of running a practice, allowing me to focus more on client care. From scheduling and client management to billing and secure messaging, everything is integrated seamlessly. The customizable intake forms have significantly reduced no-shows and streamlined the onboarding process for new clients. I love how patients can track their progress, access their personalized plans, view shared documents and communicate with me directly. Overall, Practice Better is a powerful, reliable, and user-friendly platform that I highly recommend to any health and wellness professional looking to enhance their practice management and client engagement. Pros I've been using Practice Better since 2019 for my Functional Medicine practice and since day one the Practice Better Team continues to improve on their product, where as other companies I have used in the past seem to falter with upgrades. It has significantly transformed the way I manage my business and interact with clients. The most remarkable feature of Practice Better is its comprehensive client management system. It allows me to schedule appointments, manage client records, and communicate seamlessly with my clients all in one place. The user-friendly interface and customizable features make it incredibly easy to tailor the software to fit my specific needs. Additionally, the secure telehealth functionality has been invaluable, especially as virtual visits are a large part of my practice. Additionally, I love the fact I can access from my phone which allows me the opportunity to reply to my patients in a timely manner. Cons The only con is I wish they would automatically add the patients birthdate to the notes and to have the signature to be more aligned with the document as oppose to being very large print and in the center of the page. Review Source CH Christen H. FDNP Health, Wellness and Fitness Used the software for: 6-12 months ### "Practice Better organizes everything in once place. " May 30, 2024 5.0 I like it and I am glad I went with them vs. other other options. Pros I like how easy it is for my clients to use. I like how efficient and clear cut things are for my management and theirs. Cons I don't like that after I got past 10 clients, I had to switch to 300 clients and almost triple my cost. I wish there was an in between choice, because now I feel the 80 dollars month is not worth it due, to my income ebbing and flowing with my 15 clients. I am no where near 300 clients, which is what I had to switch over to. Reason for choosing Practice Better Price and the trial " sprout" you all offered. That was the selling point. Once I understood the program and was confident in it. I did not want to switch to another programming system. Review Source KM Kristen M. Certified Nutritional Practitioner Health, Wellness and Fitness Used the software for: 2+ years ### "A Necessity To Every CNP " May 30, 2024 5.0 Pros This is an all encompassing practice management system that allows for me to capture everything necessary to run my practice as a Certified Nutritional Practitioner in an organized manner for both my clients and I. I love the integration with That Clean Life too as this makes food journaling seamless for my clients. Cons I find it challenging for new clients that I have calls with to figure out the video chat - whether it be the sound or being on video itself, many times I need to send them a new link for Zoom. Review Source SS Sheetal S. Dietitian Health, Wellness and Fitness Used the software for: 2+ years ### "Amazing All in one EHR for dietitians, nutritionists and coaches" December 9, 2022 5.0 Immediate quick response for help and support. Coninuously upgrading. The software has grown immensely to support dietitians and nutritionists with their private practice. Pros Seamless booking, billing, monthly payment plans, evergreen and fixed programmes. Cons Inability to add recipes for my clients to make it easier for them to track. So that they can choose from a dropdpwn of curated recipes. Inability to create meal plans within the software. Reason for choosing Practice Better Practice better had better support and more features releavant for digitising practice. Review Source Response from Practice Better December 19, 2022 Hi Sheetal. Thank you so much for the kind words! We're thrilled that your experience has been seamless; this is such important feedback. We have a few amazing partners that focus on recipes and meal plans: That Clean Life and Living Plate Rx Prime! Here are some helpful tutorials on how to use both together: https://youtu.be/dssPacGQ3jE and https://youtu.be/4BEKYu91pwg. We love hearing that our Support Team has helped you in an efficient and timely manner! Thanks for taking the time to write your review; we wish you all the best with your business. - The Team at Practice Better DM Danielle M. RD, LD, LPC and Co-Owner, Co-Founder of the Cognizant Group Mental Health Care Used the software for: 1-2 years ### "Wouldn't use anything else!" May 29, 2024 5.0 Wonderful! It has made my professional experience in opening a private practice fluid and I feel like a patient management pro. Pros I don't have any administrative assistance or a practice manager because we use practice better for everything and it does it all! Cons Add on fees for AI notetaking integration and adding extra employees. Review Source EL Emily L. Dietitian Health, Wellness and Fitness Used the software for: 2+ years ### "Best Software For A Dietitian's Private Practice" May 29, 2024 5.0 Pros It was easy to navigate, designed to serve the dietitian's needs and the customer support was timely. Cons I haven't mastered all the functions and tools provided by Practice Better. I wish there was a on boarding tool checklist that helped you develop the software to meet the needs of your practice. Review Source SS Shivani S. RD, Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Absolutly Amazing Software for Health Professionals, Dietitians" December 8, 2022 5.0 Excellent. Love it!!! Pros Ease of use, integration with other platforms, food record, all in one platform Cons Hard to say but may be not able to personalize it on the apps for patient with company colors. Review Source Response from Practice Better December 19, 2022 Hi Shivani! Thank you for taking the time to leave your review. We hope that having all your go-to features in one platform has helped improve your day-to-day processes and given you some time back! Thanks for leaving your feedback on a branded App; we invite you to submit a feature request if you haven't already. You can do that by submitting a ticket from your portal. We're happy to have you a part of our community! - The Team at Practice Better ML Macey L. Dietitian Health, Wellness and Fitness Used the software for: 2+ years ### "Easy to use" June 10, 2024 5.0 overall very good! love the support the system gives to my practice Pros Love that it's easy for me and my clients to use. Easy to keep everything organized and running smoothly Cons Would prefer not to pay for an additional clearing house to bill insurance Review Source Response from Practice Better July 16, 2024 Hello, thanks for your review. We love to hear that Practice Better is easy for your clients, and helps keep your practice organized. We appreciate your feedback on insurance billing costs, but a clearinghouse such as Claim.MD has their own associated subscription costs. Thanks for being a part of our community. The Team at Practice Better CA Carla A. Nutrition Therapy Master Health, Wellness and Fitness Used the software for: 2+ years ### "Couldn’t live without Practice Better!" May 28, 2024 5.0 Practice Better has so many features that make running my business easy. I love how easily it integrates with other programs and platforms I use such as Fullscript and Cronometer. Pros I love that billing, client records, messaging and my booking calendar is all in one place. Cons Nothing comes to mind. All features have been straightforward. Reason for choosing Practice Better It had great reviews from other colleagues. Review Source RR Rosemarie R. Owner Hospital & Health Care Used the software for: 1-2 years ### "All in one" May 28, 2024 5.0 So far, so good; I like that the platform offers all in one. Pros I love all the features and how easy is to use Cons I would set up automated emails and see trends on specific forms; for example, MSQ gets an improvement graph. Review Source KH Kimberly H. Registered Dietitian Health, Wellness and Fitness Used the software for: 2+ years ### "Overview of Practice Better " May 28, 2024 5.0 They are quick to respond to questions or concerns. Fairly priced for the product you are getting. I have not had any technical difficulties and the platform is very user friendly. Pros All in one easy to use platform. They are always adding new and helpful features. I like their templates. Cons It’s difficult to make an addendum in the chart note once it’s signed. Reason for choosing Practice Better Liked the features on practice better more compared to other products. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.