--- title: "Practice Better Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Practice Better the right Mental Health solution for you? Explore 97 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/159263/Better/reviews/" page_type: "reviews" language: "en" --- Practice Better 4.8 (97) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 20th, 2026 # Reviews of Practice Better Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews PT Pamela T International Board Certified Lactation ConsultantIndividual & Family Services, Self-employedUsed the software for: 1-2 years. “I love that the platform has everything I need in one place: Booking, invoicing, charting, online course building and secure messaging with my clients. When I need to learn how to use something in the platform, the easy-to-follow instructions and videos are very helpful!“ January 13, 2026 DM Diane M Owner and Natural Health PractitionerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Invoicing module - cumbersome to use when have lots of different inventory items and it takes a long time + cannot offer discount on certain products and NOT on consultations + getting bit pricey with all the increases in last almost 6 years“ January 13, 2026 JC Jeni C Nutritional TherapistAlternative Medicine, Self-employedUsed the software for: More than 2 years. “Using one tool for scheduling appointments, messaging, keeping client records and invoicing has saved me much time and money over the years.“ August 25, 2024 MW Meagan W Personal TrainerHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “The lack of customization for journals, which clients could potentially track their workouts in, is also slightly annoying.“ January 15, 2026 BL Bree L Holistic Health PractitionerHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “I love the accessibility for clients to see their protocols, notes and upload medical files easily.“ January 14, 2026 JA Joshua A Managing DirectorMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “Over the past three months, I’ve been stuck in a frustrating cycle of trying to address a basic issue with logging client calls. Despite numerous attempts to reach customer support, each response takes a day or more, and solutions have been either incomplete or ineffective. When I tried scheduling a support call, I was given a two-week waiting time—a completely unreasonable delay for anyone needing timely solutions in a fast-paced practice.“ October 30, 2024 IN Ilona N Root Cause TherapistMental Health Care, Self-employedUsed the software for: I used a free trial. “I've only been using it for about 10 days and am still in the set up stage but the email prompts and the ease of getting answers to problems are very helpful.“ November 3, 2025 AE Ashley E Certified Peristeam FacilitatorAlternative Medicine, Self-employedUsed the software for: 6-12 months. “The price was continuously going up which was on the frustrating end.“ July 13, 2026 ## Showing most helpful reviews Showing 1-25 of 97 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chris K. Holistic Nutritionist Health, Wellness and Fitness Used the software for: 6-12 months ### "Practice Better Makes My Practice Great!" May 28, 2024 5.0 Practice Better has transformed the way I manage my clients and educational programs. Its comprehensive features, overall ease of use, and exceptional support make it an essential tool for any healthcare provider looking to enhance their practice's efficiency and quality of care. I highly recommend PB to my colleagues and peers in the nutrition and wellness industry. Pros Practice Better provides robust client management capabilities. It allows me to maintain detailed and organized records for each client, including medical history, treatment plans, and progress notes. The ability to easily update and retrieve client information has streamlined my workflow and improved the accuracy of my record-keeping. I also appreciate that it offers a high degree of customization, allowing me to tailor the platform to my specific needs. Whether it's customizing client intake forms or setting up reminders for follow-up appointments and educational sessions, the flexibility of this software has been a major benefit. Finally, the EHR platform is HIPAA-compliant, ensuring that client data is protected and secure, giving me peace of mind. As a side note, I love how That Clean Life and Practice Better partnered together to make my professional life so much easier! Thank you. Cons There are so many tools to explore and utilize in Practice Better, that I sometimes forget how to do things and have to retrain myself. The positive is that PB has tutorials and great customer service that help me navigate these times when I get stumped. Review Source lG lauren G. practice manager Hospital & Health Care Used the software for: I used a free trial ### "EHR with amazing customer service" February 27, 2025 4.0 Pros I loved the online payment option and how user friendly the software is when learning. Cons Some of the extra features are realy hard to navigate and figure out. Alternatives considered [Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/) Reason for choosing Practice Better We actually chose valant. It was better for us all the way around Review Source AD Anika D. Registered Dietitian Health, Wellness and Fitness Used the software for: 1-2 years ### "Review - December 8, 2022" December 8, 2022 3.0 I would give PB a 3/5 in terms of my overall experience. I like the interface for the practitioner facing, but I've had many complaints from clients about the technical difficulties that they face. In the past 4 days, I've had to reschedule 2 patients, which is >$350 worth. This has put me at great unease during my busy days, where I may have 10 patients (~$1000 income), which could be jeopardized. Pros Works well for patient records and chat functioning. - labs function is great to share info with practitioners Cons lack of reliability for video calls- frequent issues with video calls not working- troubleshooting/tech support is not very good, they say the same thing over and over again and the issue is not resolved. Review Source Response from Practice Better December 19, 2022 Hello Anika. We're happy you've had a great experience using Practice Better for tracking patient records, client communication, and labs! Our support team strives to deliver an excellent experience and help as efficiently as possible. We encourage you to check out this article to troubleshoot any Telehealth issues: https://help.practicebetter.io/hc/en-us/articles/360004916111-Telehealth-Troubleshooting-FAQ. Please connect with our team about the technical difficulties your clients are facing; we're happy to help. Thank you for taking the time to leave your feedback and for being a part of our community. - The Team at Practice Better SH Shannon H. CEO Hospital & Health Care Used the software for: 2+ years ### "Good job. Longer email list " September 8, 2024 5.0 Love it. I really love that ifs an all in one system, the customer service has been great too Pros It’s an all in one system. And it’s an easy to use system. Cons I wish you could send more emails for a larger email list. Currently a list of over 15k Alternatives considered [Healthie](https://www.capterra.com/p/167439/Healthie/) Reason for choosing Practice Better Easy to use and set up making it less confusing Review Source JC Jeni C. Nutritional Therapist Alternative Medicine Used the software for: 2+ years ### "Streamline your clinical practice, 1 tool, 5 functions" August 25, 2024 5.0 I am delighted that I chose to use Practice Better fairly early in my journey in Nutritional Therapy. It has certainly saved me much time and money. Pros Practice Better helps me to streamline my clinical practice. Using one tool for scheduling appointments, messaging, keeping client records and invoicing has saved me much time and money over the years. Cons I would love for there to be an easier way to share administrative capability with my VA. The price could be more competitive. Alternatives considered [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) Reason for choosing Practice Better Better functionality, more opportunity to keep all information in one place. Professional look. Review Source RK Rima K. Owner, RDN Health, Wellness and Fitness Used the software for: 2+ years ### "Practice Better makes running a private practice easier" May 30, 2024 5.0 I love Practice Better. I have been using since January 2020 and it has made my work life easier and is a more seamless experience for my clients. While PB is not a cheap investment, it probably saves me money in the long run because of all of the awesome features included in the program... from scheduling, client outreach, program landing pages, EMR, HIPAA-compliant communications and more. Pros I love that PB is a one-stop shop for most of my private practice needs. I love the fact that I can use PB with clients from the initial communication/interest survey to the end of my wellness journey with clients. PB makes all of the administrative tasks of running a small practice easier and less painful! Cons There are really very few cons of PB. I do wish the calendar/scheduling feature was a little more flexible/user-friendly. I find the calendar a bit cumbersome to set up/change but it is do-able and having it all in one place makes it worth the while. Switched from [Healthie](https://www.capterra.com/p/167439/Healthie/) Wanted a program that offered even more functionality. Review Source RF Rose F. Clinical Nutritionist, Owner and Operator Health, Wellness and Fitness Used the software for: 2+ years ### "Since the Beginning! " June 14, 2024 5.0 So easy to use, especially as a brand new provider. I have over the years started using more and more features. At first I just wanted to schedule and write notes, slowly moved up to protocols and integrating forms. Now I track labs and upload documents to save space on my computer, as well as to protect my files. Pros Practice Better is easy for my clients to use. All ages can easily confirm appointments, chat on messenger, and use the food journaling tool. On my end as the practitioner, I stay organized with saving notes and protocols. Everything is in the same place! Cons There are limited ways to keep track of labs as well as to integrate form mapping. I would enjoy more fillable options for blood work (for example: B12) and a way to pull a Report showing labs tracked over a period of time. Form mapping could be improved by the ability for the user to add custom landing pages for data. Alternatives considered [Healthie](https://www.capterra.com/p/167439/Healthie/) Reason for choosing Practice Better Ease of use, started using Practice Better during school and it was a huge stress relief to not switch gears and start over. I have been grateful ever since! I just went for it and bought an annual plan with no hesitation! Review Source Response from Practice Better July 16, 2024 Hello! We love that working with Practice has been such a gamechanger for you and your practice. We appreciate your feedback on form mapping and lab tracking, and our product team will take this into consideration. Thanks so much for taking the time to leave your review! - The Team at Practice Better MV Meghan V. Health Coach Professional Training & Coaching Used the software for: 1-2 years ### "Helpful software for coaches" December 8, 2022 5.0 Very positive overall Pros All in one software including client portal, invoices and billing with integration to payment account, client record storage, HIPAA compliant, included easy to use app, telehealth feature, e-sign ability excellent help / support with webinars Cons Certain features not available unless on certain plan, cannot directly upload a document to be esigned as need to recreate it in software Alternatives considered [Healthie](https://www.capterra.com/p/167439/Healthie/) Switched from [Healthie](https://www.capterra.com/p/167439/Healthie/) Liked the ability to develop programs, billing, and booking links and format of Practice Better more Review Source Response from Practice Better December 19, 2022 Hello Meghan. Thank you for being a part of our community and for sharing your valuable feedback. We're so glad that you're finding Practice Better to be a helpful software that checks off all of your boxes! Once you have your waiver created in Practice Better, you can easily share that with your clients and they can e-sign via the client portal without downloading them or opening a new tab. To learn more about that, please visit this link: https://help.practicebetter.io/hc/en-us/articles/115004332288-Creating-Forms-Waivers#signature. Thank you for choosing Practice Better! We're grateful to have you a part of our community. - The Team at Practice Better BB Breanna B. NBC-HWC Health, Wellness and Fitness Used the software for: 2+ years ### "The Best Client Management Software" May 28, 2024 5.0 Practice Better is fabulous - it has everything I need to run a successful coaching practice as well as fabulous features for running group programs and courses. I love that I don't have to break the bank to have a program that's got all the bells and whistles! Pros I love the ease of use for myself and my clients. I love the organization and the weight it takes off of me for creating group programs, scheduling and housing my client's information. Cons I wish that it was a little less clunky and a little more aesthetically pleasing - the pros outweigh the cons for sure. Group programs or courses are a little clunky as well - it does the job but there are other platforms that are "prettier" and a little easier to use for programs and courses. However I love PB so I will wait for a more aesthetic update because function is everything to me. Switched from [Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/)[WordPress](https://www.capterra.com/p/131687/WordPress/)[Keap](https://www.capterra.com/p/76390/Infusionsoft/) I wanted a one stop solution for everything instead of multiple products - PB hit everything I needed. Review Source CM Cara M. RDN Health, Wellness and Fitness Used the software for: 2+ years ### "Positive with a few cons" January 13, 2026 4.0 Positive, but costs and payments are getting high for my small practice of one person. I am happy with it with some caveats Pros I appreciate how everything is laid out and having an EMR for my private practice. Ease of use on my end Cons Switching of the payments. I want everything to be in Square and do not want to be charged more for using it. I also think that the pricing is getting too expensive for my small practice of 1 person Review Source BR Brittany R. COO Alternative Medicine Used the software for: 6-12 months ### "Would be perfect for functional medicine practices with just a few tweaks." June 27, 2025 4.0 Pros integration with fullscript for easy sending of protocols. easy to use. forms builder is great. love that you can store payment on file. Cons needs to integrate with LABCORP and QUEST. needs e-prescribing capability. make the settings easier to set a default for ALL practitioners vs having to go in and make individual changes for each person. when a new practitioner is added it is a nightmare trying to ensure everyone's settings and automations are where they should be and things often get missed because of this. too many places to check and change settings. would also be nice to have a MASTER CALENDAR to see ALL appointments vs having to switch between each provider. Review Source MM Melanie M. User Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great too for practitioners" May 14, 2025 4.0 Great tool to speak with my practitioner in a HIPAA compliant way Pros Easy platform to understand and navigate. I like the features. Cons My practitioner's messages weren't delivering, or at least there seemed to be a problem on their end. Review Source MF Marie F. Nutritional Therapist and Health Coach Health, Wellness and Fitness Used the software for: 2+ years ### "I would not use anything else!" May 31, 2024 5.0 Excellent - I really couldn't be without this platform and it even takes care of my GDPR requirements, and I am still learning daily of new ways I can use it to grow and compliment my business. Pros This is the core of my business, I originally came from a Tech background and as tools / crm systems go this is one of the best I have used. I its so intuitive and slick and does everything I need and more. Cons I would probably say to have telehealth to allow more than one on a call so I didn't have to use zoom and pay for that in addition. Review Source Response from Practice Better July 16, 2024 Hi, thanks for sharing that Practice Better is the core of your business! We really appreciate your feedback regarding telehealth calls, and our product team will that into consideration. We love that you're still learning and growing with the platform every day. We wish you all the best. - The Team at Practice Better LA Lorraine A. Managing Partner Health, Wellness and Fitness Used the software for: 1-2 years ### "Very happy with Practice Better" December 8, 2022 5.0 Overall, this program helps with keeping information in one place, monitoring diet needs, adding protocol recommendations, billing, chat options, and much more...all in one place. Since I am the only user, help is a click away. This is important to me. Pros The Better program has many useable features that I need to keep me on track. I can keep notes, updates and add what I need to when I need to for each client. I most like that there's help immediately when I get stumped. I also like the seminars to learn about more features and to make it all work even better. Cons I need more assistance with setting up to use all features. I don't think I'm using everything to it's fullest. The invoicing part needs to allow editing (adding or editing original posts). Reason for choosing Practice Better I use more than one program Review Source Response from Practice Better December 19, 2022 Hello Lorraine. We're thrilled to know that you're happy with your experience, have optimized many features to help keep you on track, and have utilized help from our Support Team when you need it! We'd love to hear more information to assist with your question regarding invoices. If you haven't already, please connect with our Support Team directly from your portal and they'll be happy to help. Thank you for your feedback; we're excited about your continued success. - The Team at Practice Better SC Samantha C. CEO / Lead Dietitian and Trainer Health, Wellness and Fitness Used the software for: 2+ years ### "Practice Better is GREAT! " December 8, 2022 5.0 Honestly, it's been great. They offer a ton of support through webinars, Facebook group, and help, but it's very simple to use. Pros Practice Better is great if you want a software that is customizable and allows you to both run one-on-one and group programs. You can customize it with your brand colors and logos -- making it look unique, and it has a variety of features that make running a private practice very simple. Also, love that you can legit customize the notes, your offerings, protocols, etc. Cons Wish it would automatically add sessions to my clients who are on repeat packages. Review Source Response from Practice Better December 19, 2022 Hi Samantha. We appreciate your enthusiasm and for taking the time to list all of the features that you love. Thank you for highlighting how straightforward customizing your account has been; we love to hear that! It's great to know you've found support in our webinars and interactive Facebook group. We have a recurring session feature that might help; you can learn more about that here: https://help.practicebetter.io/hc/en-us/articles/4407696699419-Working-with-Recurring-Sessions. Thanks for sharing your feedback with our community! We wish you ongoing success! - The Team at Practice Better SG Sharon G. Health Coach Health, Wellness and Fitness Used the software for: 2+ years ### "Organize your practice and free your time for practicing" December 10, 2022 5.0 I have solved the problem of too many platforms to manage my business. A scheduling platform. A content storage platform. A client records platform. A video conferencing platform. A collaboration platform. It all in one place now at my fingertips. Brilliant! Pros This software is intuitive. Their support is unparalleled. Their training support is excellent. They give webinars and have YouTube videos for every aspect of suing the product. My clients have found it easy to use too. Cons There is nothing I don't like about Practice Better and if I see a function that needs to be added I simply let support know and they either show me a better way or add a new function. Review Source Response from Practice Better December 19, 2022 Hello Sharon. Thank you for sharing your experience with us! We're so excited that Practice Better has allowed you to free up your time for practicing and that you've found excellent guidance through connecting with our Support Team, webinars, and YouTube videos. Your feedback is valuable, and we love that you connect with our Support Team whenever you need assistance; we're happy to help, and we thrive on hearing new ideas! We're glad to know Practice Better has become your go-to software for managing all aspects of your business. We wish you continued success! - The Team at Practice Better AS Annie S. Nutritionist Health, Wellness and Fitness Used the software for: 6-12 months ### "Amazing Platform! " May 29, 2024 5.0 Overall, I am really happy with Practice Better and have already recommended it to other practitioners in my field. It has streamlined a lot of processes for me and the time that has saved is a huge plus! Pros There are so many things that Practice Better does well. One of the main things I have found extremely useful are all the integrations. I am a nutritionist and so I write a lot of protocols and do a ton of supplement recommendations and being able to do this in one place makes my life a lot easier. I also appreciate that they provide templates for forms that you can then customize as you need. Again this helped out a lot especially in the beginning of my practice when I was creating all my intake forms. I have gotten great feedback as well that it is user friendly for my clients. Cons The biggest con for me is that sometimes it doesn't feel as intuitive in terms of where to find certain things. Sometimes it takes me a while to find what I am looking for, however I am also not a tech savvy individual haha so this could be taken with a grain of salt. Review Source DAV Dee Ann V. CEO, Owner, Consultant and Coach Health, Wellness and Fitness Used the software for: 2+ years ### "Practice Better Is A Great Option For Coaches! " June 5, 2024 4.0 My clients and I have found Practice Better to be a good over-all experience. Pros The HIPPA compliant platform, customizable templates for forms and having all documents in one place that both my clients and I can easily access is a win - win for myself and my clients. Cons The upgrades required to have email automation, courses and branding can be challenging financially when starting up a new business. Reason for choosing Practice Better Value and high recommendation by other health coaches Review Source Response from Practice Better June 11, 2024 Hi Dee Ann, thank you for sharing your feedback and for recommending Practice Better to other Health Coaches. We love to hear that you find the platform a win for you and for your clients! We wish you continued success. The Team at Practice Better KC Kari C. Owner, RDN, LDN, CLT Health, Wellness and Fitness Used the software for: 2+ years ### "Great for CLTs" December 10, 2022 5.0 It's so nicely tailored to LEAP dietitians. Pros I do appreciate that the company is continually improving the clinician user experience, making information and functions more visible and streamlined. Cons The hardest part is not having a human to talk to when we can't get answers to questions via the help feature. Reason for choosing Practice Better LEAP friendly and affordability. Review Source Response from Practice Better December 19, 2022 Hello Kari. Thank you for taking the time to leave your review. We're always looking for ways to improve our user experience, and innovative ideas from our community help make this possible! If you need assistance, you can always connect with our Support Team. You can submit a ticket directly from your portal, and they'd be happy to help you. Thanks for being a part of our community! - The Team at Practice Better ES Emma S. Clinical Nutritionist (CNP) Health, Wellness and Fitness Used the software for: 2+ years ### "Best Practice Software I've Used..." December 8, 2022 5.0 Practice Better has gifted me time, increased revenue, seamless integrations with other software, client compliance & peace of mind. I couldn't run my business without it! Pros I could not run my practice without Practice Better. The design is intuitive & easy to use for both the client and practitioner alike; with smart features that have streamlined my business to save me time and effort. Cons I cannot think of anything that I do not like about Practice Better; I recommend this software to all my colleagues. Review Source Response from Practice Better December 19, 2022 Hi Emma. We're really grateful and appreciate you taking the time to share your experience with us! We love knowing Practice Better has been easy to use, helped save you time, and allowed you to run your practice smoothly! Thank you for taking the time to leave your review. We're lucky to have you as a part of our community. We're excited to cheer you on as your business flourishes! - The Team at Practice Better CL Christina L. Registered Dietitian Health, Wellness and Fitness Used the software for: 2+ years ### "Great software for Private Practice" June 1, 2024 5.0 Love it- recommend it to anyone looking for a EMR. Pros It helps automating scheduling and client management. Saving me much needed time. Cons Sometimes customer service can be slow to response, since you have to submit a ticket and cannot get an immediate answer when needed Review Source Response from Practice Better July 16, 2024 Hello! We appreciate you taking the time to leave a review. it's great to hear you're able to save time by automating your client management. Our Customer Support Team strives to reply to tickets promptly, and are always ready to help. All the best with your practice. - The Team at Practice Better MV Melissa V. Doctor Alternative Medicine Used the software for: 2+ years ### "Practice Better for Virtual Practice " May 28, 2024 5.0 Overall, I am very satisfied and will not be changing to another software anytime soon. I have had zero complaints from my patients. The ability to work 100% from my phone makes my life as a busy mom/doctor that much easier. Pros I have been using PB for years and have been extremely satisfied. It’s extremely user friendly for my patients and myself. I love the automation, since I run my practice 100% myself. Cons I would love a mass text option, but it does not have this option at this time. Review Source MR Molly R. Registered Dietitian Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy to navigate telehealth platform " December 8, 2022 4.0 Pros Scheduling clients is easy and managing invoices has been very straightforward. Very user-friendly platform for both team members and clients Cons Would be great if the "tasks" feature was more visible on a client's profile, I find I sometimes miss this as it is off to the right side. Review Source Response from Practice Better December 19, 2022 Hi Molly - we're so happy to hear that your experience has been user-friendly for you and your clients (this is equally important to us!). Here are a few ways to find your tasks: 1. On your dashboard, when you first log in. 2. On the left side navigation bar, under "Tasks." 3. At the top of your dashboard, under "Complete a Task." 4. In Programs (if applicable), where tasks are added within modules. We hope this helps! Our Support Team is here to help - you can connect with them by submitting a ticket directly from your portal. Thank you for sharing your review with us and our community! - The Team at Practice Better RR Rosemarie R. Owner Hospital & Health Care Used the software for: 1-2 years ### "All in one" May 28, 2024 5.0 So far, so good; I like that the platform offers all in one. Pros I love all the features and how easy is to use Cons I would set up automated emails and see trends on specific forms; for example, MSQ gets an improvement graph. Review Source KH Kimberly H. Registered Dietitian Health, Wellness and Fitness Used the software for: 2+ years ### "Overview of Practice Better " May 28, 2024 5.0 They are quick to respond to questions or concerns. Fairly priced for the product you are getting. I have not had any technical difficulties and the platform is very user friendly. Pros All in one easy to use platform. They are always adding new and helpful features. I like their templates. Cons It’s difficult to make an addendum in the chart note once it’s signed. Reason for choosing Practice Better Liked the features on practice better more compared to other products. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.