# Page 2 | Practice Better Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Practice Better the right Medical Practice Management solution for you? Explore 96 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159263/Better/reviews --- Practice Better 4.8 (96) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 9th, 2026 # Page 2 - Reviews of Practice Better ## Showing most helpful reviews Showing 26-50 of 96 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DM Diane M. Owner and Natural Health Practitioner Health, Wellness and Fitness Used the software for: 2+ years ### "Highly recommended " January 13, 2026 5.0 Good and valuable tool for every wellness practitioner. Starting using PB with using Basic Info, then scheduling, then notes allow for great learning curve :) Pros It is easy to use + everything under one umbrella + adding new features as we make suggestions + great customer service team when we have questions Cons Invoicing module - cumbersome to use when have lots of different inventory items and it takes a long time + cannot offer discount on certain products and NOT on consultations + getting bit pricey with all the increases in last almost 6 years Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) not sure what Jane it was, used it for over a month and did not like how it was and was not giving me what I was looking for as I was converting from paper to online info ; PB was closer to what I was looking for Review Source Response from Practice Better January 20, 2026 Hi Diane, thanks so much for the great review. I'll pass your kind words about our customer service team on to them :) Regarding invoices, I'm sure you've checked out our help center, but figured I would pass some more resources along just in case. There are a lot of ways to configure advanced settings in invoices that may be able to help offer a solution to what you're running up against. Feel free to take a look, and if you'd like to chat more with a member of our team, we're always available to help! https://help.practicebetter.io/hc/en-us/articles/115002674848-Creating-and-Managing-Invoices-in-Practice-Better https://help.practicebetter.io/hc/en-us/articles/115002674608-Configuring-Invoice-Payment-Settings BL Bree L. Holistic Health Practitioner Health, Wellness and Fitness Used the software for: 2+ years ### "It Has Been a Game Changer in My Holistic Health Practice" January 14, 2026 4.0 It has been a game changer in my Holistic Health practice. Makes administrative work less daunting and having everything in one place for back-end but also client facing is so helpful. Easy integration to other websites and platforms and love the set up for notes and protocols. Pros I love the accessibility for clients to see their protocols, notes and upload medical files easily. Links and booking is simple and straightforward. Options for programs vs sessions is extremely helpful. Affordable and lots of support from the company to troubleshoot. Cons Adding colour ‘changes’ or a $ sign to the calender for clients who’ve paid for their session. Sometimes losing voice connection or video for clients using their phone on a web browser esp for first time clients. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Practice Better As a solo entrepreneur it fit my needs better, also way better for note and protocol building which is most important in my practice. Review Source Response from Practice Better January 20, 2026 Hi Bree, thanks so much for the great review. Hearing that Practice Better has been a game changer for your holistic health practice is music to our ears! Really good design feedback on the payment ($) indicators. I know our team is actively working on refreshing various parts of the platform, and this will be helpful info for them to have. Thank you! Jake @ Practice Better MW Meagan W. Personal Trainer Health, Wellness and Fitness Used the software for: 2+ years ### "Great platform with versatile uses." January 15, 2026 5.0 Overall this platform serves about 85-90% of my needs, and as I work through school and move towards a counselling practice, I’m sure it’ll continue. As well, they’re always improving the platform so I see no reason not to stick around for the long haul! Pros It’s a super easy tool for managing both my consistent clients, as well as the events that I run throughout the year. I like being able to have programs created in the account as well, and it links nicely to my email manager. Cons As much of what I do is personal training, the workout tracking abilities could be improved a bit. The lack of customization for journals, which clients could potentially track their workouts in, is also slightly annoying. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Practice Better Could have a program set up within the same platform. Review Source Response from Practice Better January 20, 2026 Hi Meagan, thanks so much for the great review. It's so cool to hear about how much the platform is helping you in your practice, and even better to hear that you'll be here for the long haul! That's good feedback about the journal customization. I'll absolutely pass it on to our team for future development consideration. Thanks again! Jake @ Practice Better PT Pamela T. International Board Certified Lactation Consultant Individual & Family Services Used the software for: 1-2 years ### "Great platform that has everything!" January 13, 2026 5.0 I really like Practice Better. Other software just didn't have enough features for me to keep my Lactation & Infant Feeding practice organized and seamless. Pros I love that the platform has everything I need in one place: Booking, invoicing, charting, online course building and secure messaging with my clients. When I need to learn how to use something in the platform, the easy-to-follow instructions and videos are very helpful! Cons I just wish we had gift certificate options. I would love to have an easier way to do this rather than creating coupon codes. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing Practice Better It had additional features that I couldn't find elsewhere. Review Source Response from Practice Better January 14, 2026 Hi Pamela, thank you so much for leaving this great review. It's so awesome to hear you're seeing so much out of the platform, and great to hear that the help center has been valuable as well! I'd love to learn more about your suggestion for gift certificates in addition to the coupon codes available. Feel free to reach out to me at jake.sotir@practicebetter.io so I can better understand and pass the feedback to our team. Thanks! Jake @ Practice Better LL Lise L. Co-Owner and Registered Dietitian Medical Practice Used the software for: 2+ years ### "working with PB" August 14, 2025 5.0 I have been using PB for just about 3 years. I am still learning how to use some of its features. I really like how you can be seeing clients virtually or in person and using parts of the application you need to manage appointments, billing and notes , really quickly and take your time to learn about many of its other more complex features. Pros so many things! how easy it is to set up clients, the food journal capacity how it integrates with your website to offer programs, to have prospect clients reach out to you how easy it is to book appointments , update change appointments that it is HIPPA compliant how you can share your notes or parts of notes with clients how you can easily see your clients recent activity how you can create programs and include video links, Cons that it does not yet have access to growth curves for children over the age of two that the price is going up, significantly . the step up to adding more team members is much steeper than some of the other EMRs Alternatives considered [Nutrium](https://www.capterra.com/p/173803/Nutrium/)[Owl Practice](https://www.capterra.com/p/160519/OwlPractice/) Reason for choosing Practice Better more capacity to tailor the features and functions Review Source MD Maria D. Owner Alternative Medicine Used the software for: 1-2 years ### "Good for medium to larger businesses " October 20, 2025 4.0 It was good, I used minimal features and don't take insurance so can't comment on that. The program was more than I needed and switched after 2 years of using PB. Pros \-Ability to customize templates -Run reports for billing and outstanding balances -Appointment reminders -Telehealth Cons \-I get a notification at least once per month about some sort of 'glitch'. -The cost is not cost effective for small practices with less than 200 active clients (in my opinion) Alternatives considered [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/) Reason for choosing Practice Better Cost at the time I signed up (it's gone up since then). Review Source BR Brittany R. COO Alternative Medicine Used the software for: 6-12 months ### "Would be perfect for functional medicine practices with just a few tweaks." June 27, 2025 4.0 Pros integration with fullscript for easy sending of protocols. easy to use. forms builder is great. love that you can store payment on file. Cons needs to integrate with LABCORP and QUEST. needs e-prescribing capability. make the settings easier to set a default for ALL practitioners vs having to go in and make individual changes for each person. when a new practitioner is added it is a nightmare trying to ensure everyone's settings and automations are where they should be and things often get missed because of this. too many places to check and change settings. would also be nice to have a MASTER CALENDAR to see ALL appointments vs having to switch between each provider. Review Source IN Ilona N. Root Cause Therapist Mental Health Care Used the software for: I used a free trial ### "New to the site but from my limited experience it is great. " November 3, 2025 5.0 I've only been using it for about 10 days and am still in the set up stage but the email prompts and the ease of getting answers to problems are very helpful. Pros It is very easy to use with a bit of a lesson which Practice Better offers and provides on a daily basis to ensure the users receive the most from their product. I have a problem with the site and I was able to set up an appointment with the team the very next day to resolve it. The customer service is great and the price is very reasonable. Cons Initially the system is a bit complicated but with a little bit of instruction which is easy to find, the problems are easily dealt with. Review Source JA Joshua A. Managing Director Medical Practice Used the software for: Less than 6 months ### "Worst Experience with Client Management – Coaches Beware" October 30, 2024 2.0 As a board-certified lifestyle and functional medicine coach, I rely heavily on efficient client management software. I’ve used other apps that I really liked, but Practice Better came highly recommended for functional medicine practices due to its built-in forms. Unfortunately, my experience has been the worst I’ve encountered in this field. Over the past three months, I’ve been stuck in a frustrating cycle of trying to address a basic issue with logging client calls. Despite numerous attempts to reach customer support, each response takes a day or more, and solutions have been either incomplete or ineffective. When I tried scheduling a support call, I was given a two-week waiting time—a completely unreasonable delay for anyone needing timely solutions in a fast-paced practice. I even closed my account and reopened a new one, hoping to resolve the issue, but the same problems persist. Pros Convenient forms for functional medicine practices (though I couldn’t effectively use them) Cons Poor customer service with consistently delayed responses Long wait times for support calls (up to two weeks) Recurrent issues remain unresolved despite multiple attempts Switched from [Quenza](https://www.capterra.com/p/218512/Quenza/) Because the functional medicine program had all their forms in the practice better Review Source MM Melanie M. User Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great too for practitioners" May 14, 2025 4.0 Great tool to speak with my practitioner in a HIPAA compliant way Pros Easy platform to understand and navigate. I like the features. Cons My practitioner's messages weren't delivering, or at least there seemed to be a problem on their end. Review Source SR Spencer R. Owner Consumer Goods Used the software for: 6-12 months ### "Great Application All Around " April 27, 2025 5.0 Pros Very user friendly and simple to navigate. Gave me confidence in knowing that I could trust the application to provide the support I needed. Cons Nothing. Great application which was extremely easy to use and allowed me to move forward with confidence. Review Source lG lauren G. practice manager Hospital & Health Care Used the software for: I used a free trial ### "EHR with amazing customer service" February 27, 2025 4.0 Pros I loved the online payment option and how user friendly the software is when learning. Cons Some of the extra features are realy hard to navigate and figure out. Alternatives considered [Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/) Reason for choosing Practice Better We actually chose valant. It was better for us all the way around Review Source SH Shannon H. CEO Hospital & Health Care Used the software for: 2+ years ### "Good job. Longer email list " September 8, 2024 5.0 Love it. I really love that ifs an all in one system, the customer service has been great too Pros It’s an all in one system. And it’s an easy to use system. Cons I wish you could send more emails for a larger email list. Currently a list of over 15k Alternatives considered [Healthie](https://www.capterra.com/p/167439/Healthie/) Reason for choosing Practice Better Easy to use and set up making it less confusing Review Source MK Michael K. Doctor and Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Exceptional Practice Management Software for Traditional and Holistic Practitioners" May 31, 2024 5.0 Practice Better has become an indispensable tool in my practice. The platform’s intuitive design simplifies the administrative aspects of running a practice, allowing me to focus more on client care. From scheduling and client management to billing and secure messaging, everything is integrated seamlessly. The customizable intake forms have significantly reduced no-shows and streamlined the onboarding process for new clients. I love how patients can track their progress, access their personalized plans, view shared documents and communicate with me directly. Overall, Practice Better is a powerful, reliable, and user-friendly platform that I highly recommend to any health and wellness professional looking to enhance their practice management and client engagement. Pros I've been using Practice Better since 2019 for my Functional Medicine practice and since day one the Practice Better Team continues to improve on their product, where as other companies I have used in the past seem to falter with upgrades. It has significantly transformed the way I manage my business and interact with clients. The most remarkable feature of Practice Better is its comprehensive client management system. It allows me to schedule appointments, manage client records, and communicate seamlessly with my clients all in one place. The user-friendly interface and customizable features make it incredibly easy to tailor the software to fit my specific needs. Additionally, the secure telehealth functionality has been invaluable, especially as virtual visits are a large part of my practice. Additionally, I love the fact I can access from my phone which allows me the opportunity to reply to my patients in a timely manner. Cons The only con is I wish they would automatically add the patients birthdate to the notes and to have the signature to be more aligned with the document as oppose to being very large print and in the center of the page. Review Source SW Shanon W. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Love Practice Better! Wish It Had Option To Sell Products but otherwise 10/10" June 5, 2024 5.0 Use it everyday for everything. I wish I could also sell products but other than that, 10/10. Pros All in one practice management! Love that I can do everything in one place Cons I can't generate ANXx12 files to do batch claims on availity unfortunately. Also wish I could sell products without having someone turn into a client Or have a separate section for like customer purchases that are NOT clients. Reason for choosing Practice Better Despite PB not having the ability to submit insurance claims at the time, it had more features Switched from [Healthie](https://www.capterra.com/p/167439/Healthie/) Because PB had programs that I could make Review Source Response from Practice Better June 11, 2024 Hello Shanon, thank you for taking the time to leave your feedback. We love to hear that you use Practice Better everyday for everything! If you haven't already, please submit any future feature requests directly from your portal for our product team to review. We wish you continued success in your practice! The Team at Practice Better Chris W. Holistic Nutritionist Alternative Medicine Used the software for: 2+ years ### "Practice Better Runs My Entire Business" June 3, 2024 5.0 Pros Practice Better runs my entire business! I've used quite a few different software programs over the years to run my nutrition and health coaching business. I have tried names you would probably recognize including Mindbody and Vagaro among others however I found they just weren't the right fit or were lacking features. I've been using Practice Better for over 5 years and have watched them, grow, improve, and expand. I've used every pricing tier or plan offered. I'm currently using the Plus plan. I use it for hosting my group programs, sending coaching materials, sending protocols and recommendations, coaching and communicating with my clients individually and through group chat and email, scheduling client appointments and group coaching calls, and also billing and invoicing clients. It allows my business to run smoothly and makes me look professional. I also appreciate that it integrates with many third-party devices that I use regularly like Fullscript, Zoom, Google Calendar, and Square just to name a few. I like the fact that you can create custom forms and tasks that reoccur. I use these forms to help my clients build and form new habits. I also like the fact they are always looking to improve their services, have regular training on their software as well as provide business coaching and tips to allow the user to run their business better as well as improve professionally. Their customer service is pretty great too! I genuinely appreciate this service and have recommended it to many friends, clients, and colleagues which is why I'm taking my time to write this review. Cons There was a time when I was considering leaving Practice Better because they had a rather awkward program hosting platform. When I tried to use it, I found my clients were confused and didn't have a good experience. They have since fixed that and have made a few more adjustments to the software in general that allow my clients to have a better user experience. I like when things are really intuitive not only for me to use but especially for my clients. If anything I would like to see some more developments in this area. I also wish they had messaging templates for communicating with clients because a lot of the time especially in the onboarding process messages are quite repetitive. Otherwise I'm quite happy with the software. Review Source Response from Practice Better June 11, 2024 Hi Chris, Thank you so much for sharing your Practice Better experience and for recommending the platform to your friends and colleagues. It's amazing to hear that Practice Better runs your entire business smoothly and professionally. We really appreciate loyal Practice Better advocates like yourself, and hearing your story is very inspiring for others looking to manage their nutrition and health coaching business so efficiently. Regarding messaging templates, you might find working with Snippets helpful. https://help.practicebetter.io/hc/en-us/articles/360018479432-Using-Text-Snippets We wish you all the best and thanks for being a part of our community. - The Team at Practice Better GP Gabby P. ERT Practitioner and Naturopath Alternative Medicine Used the software for: 2+ years ### "A well-rounded practice management platform" June 3, 2024 5.0 I find the platform very easy to use, and I will continue to use it for the time being, however I do wish the Programs function will eventually be able to host group telehealth within the platform itself, eliminating the need to subscribe to an external video conferencing software such as Zoom. Pros User friendly for both patient and practitioner. Food journal and instant messaging functions are excellent, easy ways to give clients feedback and communicate with them between consultations. Cons VERY pricey for what it offers. There are some great features, but not all of these are essential. There are other platforms which offer the basic features needed to run a successful practice which are more affordable. It would be good of there was a way to do group teleconferencing for group programs, which at the moment is not something accessible in the Programs part of the platform. Review Source Response from Practice Better June 11, 2024 Hi Gabby, Thank you for sharing your feedback. It's great to hear that you find Practice Better has excellent features, like food journaling and secure messaging, to communicate with clients between consultations. Features like these are what our users find extremely helpful, beyond the basic needs of client management tools. We appreciate your feedback on hosting group telehealth sessions within the platform, without having to connect with Zoom. If you haven't already, please submit any future feature requests directly from your portal for our product team to review. Thanks for a being a part of the Practice Better community. We wish you all the best! - The Team at Practice Better MF Marie F. Nutritional Therapist and Health Coach Health, Wellness and Fitness Used the software for: 2+ years ### "I would not use anything else!" May 31, 2024 5.0 Excellent - I really couldn't be without this platform and it even takes care of my GDPR requirements, and I am still learning daily of new ways I can use it to grow and compliment my business. Pros This is the core of my business, I originally came from a Tech background and as tools / crm systems go this is one of the best I have used. I its so intuitive and slick and does everything I need and more. Cons I would probably say to have telehealth to allow more than one on a call so I didn't have to use zoom and pay for that in addition. Review Source Response from Practice Better July 16, 2024 Hi, thanks for sharing that Practice Better is the core of your business! We really appreciate your feedback regarding telehealth calls, and our product team will that into consideration. We love that you're still learning and growing with the platform every day. We wish you all the best. - The Team at Practice Better ML Macey L. Dietitian Health, Wellness and Fitness Used the software for: 2+ years ### "Easy to use" June 10, 2024 5.0 overall very good! love the support the system gives to my practice Pros Love that it's easy for me and my clients to use. Easy to keep everything organized and running smoothly Cons Would prefer not to pay for an additional clearing house to bill insurance Review Source Response from Practice Better July 16, 2024 Hello, thanks for your review. We love to hear that Practice Better is easy for your clients, and helps keep your practice organized. We appreciate your feedback on insurance billing costs, but a clearinghouse such as Claim.MD has their own associated subscription costs. Thanks for being a part of our community. The Team at Practice Better Chris K. Holistic Nutritionist Health, Wellness and Fitness Used the software for: 6-12 months ### "Practice Better Makes My Practice Great!" May 28, 2024 5.0 Practice Better has transformed the way I manage my clients and educational programs. Its comprehensive features, overall ease of use, and exceptional support make it an essential tool for any healthcare provider looking to enhance their practice's efficiency and quality of care. I highly recommend PB to my colleagues and peers in the nutrition and wellness industry. Pros Practice Better provides robust client management capabilities. It allows me to maintain detailed and organized records for each client, including medical history, treatment plans, and progress notes. The ability to easily update and retrieve client information has streamlined my workflow and improved the accuracy of my record-keeping. I also appreciate that it offers a high degree of customization, allowing me to tailor the platform to my specific needs. Whether it's customizing client intake forms or setting up reminders for follow-up appointments and educational sessions, the flexibility of this software has been a major benefit. Finally, the EHR platform is HIPAA-compliant, ensuring that client data is protected and secure, giving me peace of mind. As a side note, I love how That Clean Life and Practice Better partnered together to make my professional life so much easier! Thank you. Cons There are so many tools to explore and utilize in Practice Better, that I sometimes forget how to do things and have to retrain myself. The positive is that PB has tutorials and great customer service that help me navigate these times when I get stumped. Review Source KM Kate M. Board Certified Nurse Coach Health, Wellness and Fitness Used the software for: 2+ years ### "Great product for health coaches!" May 28, 2024 5.0 Practice Better has been a phenomenal tool in my business. My clients and I both appreciate the smooth experience using this EHR. Pros Practice Better is one of the best choices I made when launching my business. It's simple to learn, straightforward, and has everything I need in one product. Adding new clients, billing, charting - whatever I need is available with Practice Better. I really appreciated the grow-with-you pricing plans. Cons It needs a Microsoft 365 integration! I did not have good luck with clients being able to upload forms, so I use an extra step there. Reason for choosing Practice Better I saw a demo of Cohere. I might have chosen them at the beginning, but it's a different product than I need for my business at this time. Review Source KM Kristen M. Certified Nutritional Practitioner Health, Wellness and Fitness Used the software for: 2+ years ### "A Necessity To Every CNP " May 30, 2024 5.0 Pros This is an all encompassing practice management system that allows for me to capture everything necessary to run my practice as a Certified Nutritional Practitioner in an organized manner for both my clients and I. I love the integration with That Clean Life too as this makes food journaling seamless for my clients. Cons I find it challenging for new clients that I have calls with to figure out the video chat - whether it be the sound or being on video itself, many times I need to send them a new link for Zoom. Review Source CL Christina L. Registered Dietitian Health, Wellness and Fitness Used the software for: 2+ years ### "Great software for Private Practice" June 1, 2024 5.0 Love it- recommend it to anyone looking for a EMR. Pros It helps automating scheduling and client management. Saving me much needed time. Cons Sometimes customer service can be slow to response, since you have to submit a ticket and cannot get an immediate answer when needed Review Source Response from Practice Better July 16, 2024 Hello! We appreciate you taking the time to leave a review. it's great to hear you're able to save time by automating your client management. Our Customer Support Team strives to reply to tickets promptly, and are always ready to help. All the best with your practice. - The Team at Practice Better AS Annie S. Nutritionist Health, Wellness and Fitness Used the software for: 6-12 months ### "Amazing Platform! " May 29, 2024 5.0 Overall, I am really happy with Practice Better and have already recommended it to other practitioners in my field. It has streamlined a lot of processes for me and the time that has saved is a huge plus! Pros There are so many things that Practice Better does well. One of the main things I have found extremely useful are all the integrations. I am a nutritionist and so I write a lot of protocols and do a ton of supplement recommendations and being able to do this in one place makes my life a lot easier. I also appreciate that they provide templates for forms that you can then customize as you need. Again this helped out a lot especially in the beginning of my practice when I was creating all my intake forms. I have gotten great feedback as well that it is user friendly for my clients. Cons The biggest con for me is that sometimes it doesn't feel as intuitive in terms of where to find certain things. Sometimes it takes me a while to find what I am looking for, however I am also not a tech savvy individual haha so this could be taken with a grain of salt. Review Source KT Katherine T. Naturopathic Doctor/CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "Practice Better, A Major Improvement In My Practice " December 8, 2022 5.0 Excellent. Has help put organization and processes into my practice. Helps with automations and saves a whole lotta time! Pros It has so many features and integrations. Lots of support from staff. Endless possibilities! Cons It's been 1.5 years for me to get to where I am at. I wish I could learn the ropes faster than I have. Reason for choosing Practice Better My colleague highly recommended it. \[SENSITIVE CONTENT\] Switched from [CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/) I could never get into Charm. Review Source Response from Practice Better December 19, 2022 Hi Katherine. Thank you for leaving a detailed review! It's fantastic to hear that Practice Better has helped improve your practice and that you've explored different features and integrations. We hope the time you've gained has allowed you to spend more time focusing on what you love most about your job! If you're looking for helpful tools to help you make the most of your account, we recommend checking out our YouTube Channel: https://www.youtube.com/c/PracticeBetter/videos. We're excited to cheer you on as you continue to grow and help more people! - The Team at Practice Better ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.