--- title: "Sibyl Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Sibyl Software - reviews, pricing plans, popular comparisons to other Customer Satisfaction products and more." source_url: "https://www.capterra.com/p/159266/Sibyl/" page_type: "product" language: "en" --- # Sibyl Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Sibyl ## What is Sibyl? Self-Service Net Promoter Score platform designed with the flexibility to measure both customer satisfaction and experience. ## What is Sibyl used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Sibyl?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.sibylsurveys.com&name=Sibyl) ## Sibyl Overview Updated August 2026 AI summary Sibyl is a cloud-based customer satisfaction platform for organizations of all sizes, offering feedback management and survey or poll management to collect and organize customer responses. With built-in data visualization and reporting or analytics, Sibyl enables teams to analyze trends and present findings, supporting informed decisions based on structured feedback data. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Sibyl 4.5 (2) VS. [4.9 (57)](https://www.capterra.com/p/160682/ReputationStacker/reviews/) Starting Price Contact vendor Starting Price $63 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (2) Ease Of Use 4.8 (10,493) Value For Money 5.0 (2) Value For Money 4.9 (6,530) Customer Service 5.0 (2) Customer Service 4.9 (5,839) ## Sibyl alternatives [4.7 (2,924)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (183)](https://www.capterra.com/p/185973/HelpDesk/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.6 (794)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars ## FAQs about Sibyl Overview ### What company size and specific industries is Sibyl built for? Sibyl is designed for media companies, SaaS providers, and businesses that deliver data and predictive intelligence to professionals across all industries. The description does not specify a company size, so it appears suited to organizations in those sectors rather than a particular small, mid-market, or enterprise segment. Features and Usability ### What are the key features of Sibyl? Sibyl offers data visualization, feedback management, reporting and analytics, and survey and poll management. It includes tools for collecting responses, organizing feedback, and presenting results in visual formats for analysis and reporting. Getting Started and Support ### What training and onboarding options does Sibyl offer? Sibyl offers in-person training and webinars to help teams get started. In-person training supports direct, face-to-face instruction, while webinars provide guided online sessions that can cover setup steps, product features, and basic use for new users. ## Features AI summary Based on 2,061 Customer Satisfaction reviews Capterra reviewers of customer satisfaction software most often point to these features as essential: - **Customer Experience Management** (**44%** of reviewers rated this feature as critical) - **Customizable Forms** (**44%**) - **Feedback Management** (**41%**) Sibyl includes **Feedback Management**, which gives teams a direct way to collect and review customer input. However, it does not offer **Customer Experience Management** or **Customizable Forms**. Instead, it provides **Reporting/Analytics** (**41%**) and **Survey/Poll Management** (**41%**), which can still help businesses track sentiment trends and gather structured responses. Together, these features help teams monitor customer opinions, spot service issues, and make better decisions based on feedback data. Data Visualization Graphical representation of data Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Survey/Poll Management Create and administer polls and surveys Sibyl 4 features ### All Features - Data Visualization: Graphical representation of data - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Survey/Poll Management: Create and administer polls and surveys --- Features 4.0 (2) 4.0 Based on 2 reviews ## Pricing Value for money 5.0 (2) Value for money 5.0 (2) 5.0 Based on 2 reviews ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 4.5 Based on 2 reviews Filter by rating 5(1) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent CW Chelsea W. Sales Director Financial Services ### "Customizable and the Human Touch!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 14, 2017 Pros I enjoyed having the ability to tailor the product to my needs and having such a supportive team (from their end) at my discretion. Makes my job much easier being able to target and track my current client book and address their needs proactively rather than waiting until it's too late. Cons There is some PD in the pipeline which will enhance the product and make it an absolute must have! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PD Paul D. ### "Sibyl software" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 March 13, 2017 I've been using it at work - SaaS company. We're quite happy with it. Offers a lot of flexibility other NPS providers don't. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.