Who Uses This Software?
Single Property to Mega Hotel and Resort
Average Ratings
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Overall
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Ease of Use
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Customer Service
Product Details
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Starting PriceNot provided by vendor
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DeploymentInstalled - Windows
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TrainingDocumentation
Webinars
In Person
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Support24/7 (Live Rep)
Vendor Details
- FCS Computer Systems
- www.fcscs.com
- Founded 1982
- Singapore
About FCS Recovery
FCS Recovery is multi-language web-based glitch management system for guest and non-guest complaints and incidents, designed to replace the traditional log book for the hospitality industry. It tracks and records the status of complaints, accidents, injuries and emergency incidents at your hotel for in-house guests, non-in-house guests and even hotel employees if chosen to, along with resolution action items that are automatically assigned to the relevant personnel.
FCS Recovery Features
- Case Management
- Complaint Classification
- Corrective Actions (CAPA)
- Customer Complaint Tracking
- Feedback Management
- Forms Management
- Issue Tracking
- Quality Assurance Management
- Routing
- Self Service Portal
- Social Media Monitoring
- Survey Management
