Who Uses This Software?

Any business using postal mail for marketing and/or customer communications can outsource it to Click2Mail, replacing time-wasting in house printing and posting processes with next day print and mail.


Average Ratings

42 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $0.35/one-time
    See pricing details
  • Pricing Details
    There is no cost to use the software, only to print and send mail.
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Click2Mail
  • www.click2mail.com
  • Founded 2003
  • United States

About Click2Mail Mailing Online

Click2Mail enables organizations of all sizes to optimize processes for printing and sending postal mail, reducing costs with SaaS integration tools and APIs as well as Google Docs Add-ons and a Microsoft Office Add-in. Users configure and transmit files to Click2Mail through secure cloud-based process automation tools. Click2Mail enhances, aggregates and distributes these files to a network of printing companies for overnight printing and mailing. USPS tracking data for mailpieces is provided.


Click2Mail Mailing Online Features

  • Approval Workflow
  • Customizable Templates
  • Multi-Store
  • Order Management
  • Product Configurator
  • Quotes/Estimates
  • SEO Management
  • Website Management
  • Barcode Scanning
  • CASS Certified
  • Duplicate Management
  • Graphical Mail Piece Designer
  • Intelligent Mail Support
  • Job Management
  • Package Tracking
  • PAVE Certified Presorting
  • Signature Capture

Click2Mail Mailing Online Reviews Recently Reviewed!


BEST MAILING SYSTEM EVER!!!!

Sep 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have used this product for almost a year and LOVE IT! I have it setup so when I input a new prospect it connects to click2mail and sends them information about your company. I use Google Sheets and have it connected. The pricing on this is very fair. You can send 3 postcards or 5000 postcards. They send it out the next day. I use Click2Mail for all my certified letters, which is a lot easier than doing it yourself. I would Highly recommend Click2Mail. The best part there is no monthly fees or ridiculous fees.

Cons: I honestly can't think of any cons. I would say since I have to say something. I wish they developed an app for the Ipad. That would be a very nice feature.

Overall: Use to mail postcards, letters, bills, etc. They are a full-service mailing company. No monthly fees and the prices are very affordable and I would highly recommend.

Vendor Response

by Click2Mail on October 13, 2017

Thank you for your kind words Jeremy, we work hard to make mailing easy and it sounds like we've succeeded for you. Regarding the iPad app, we appreciate the advice and wanted to let you know that we've got two iPad apps in the works: an Add-in for mailing from within Microsoft Word for iOS and a fun app for sending photo notecards with just a couple of taps. Stay tuned!

This is a very effective way to send mail from automated systems.

Feb 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: This service provides a large variety of direct mail templates and even provides a way to create your own. The greatest thing about it is that you can setup a kind of mail merge capability and integrate it with external services to provide an automated mail out. In my company we use it to send specific mail items based on information in our CRM using literally the click of a button.

Cons: Setting up custom templates is not very straightforward or intuitive. However, there is documentation online. The user interface in general for managing mail orders is not the best experience. It doesn't not convey a modern feel and the user has to think too much to figure out what certain options are for.

Vendor Response

by Click2Mail on April 04, 2018

Thank you for your insightful and candid review of Click2Mail. We've worked very hard to create the most effective mailing automation technology in the market and your comments on that effort are appreciated. Last month we began working with a world class UI/UX design firm with a goal of improving our user interface by making it more modern, straightforward and intuitive. Stay tuned and we'll hope to surprise you with a better user experience later this year.

Great service, great value

Aug 10, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's flexible and powerful enough to facilitate integration with your own graphic design software. Minor changes can be made on the fly, both on the graphic design front and with the address list management. It doesn't try to do what it couldn't, but allows enough room for perfecting your product.

Cons: You have to know it's tricks. Nothing too bad. But for example if you're a first-time user you might not be clear on how to add the second page (since the first page is a document upload, while the second page is an image upload). Minor stuff like that. Maybe the templates could be a little more clear on the spaces that are reserved for the address, etc.

Overall: It's great value for the price. It's professional, up-to-date, and friendly.

Had some major issues

Nov 02, 2018
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: I couldn't find a cheaper option out there that was as responsive as Click2Mail.

Cons: We did an integration with Click2Mail and their documentation is sorely lacking. It made it difficult because their tech support is not the best. We continued to have issues with them as bugs in their system popped up, which was a bummer because we were mailing letters that needed to be timed correctly.

Good service

Aug 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The mailing was fast, as promised. The materials were high quality - surprisingly so, really. They did a good job of upscaling one graphic which was not high resolution, to the point where I couldn't tell from the printed material that it had been upscaled.

Cons: Software is just a little clunky and I can't recall now if I got an online proof.

Overall: Click2Mail made a rush job relatively easy and inexpensive.

Easy

Aug 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use Click2Mail for service of court filings. It is easy to use, efficient, and cost-saving. The mailings are completed timely and correctly.

Cons: Sometimes when I need to make corrections before final submission for mailing, it has been difficult to figure out how to edit the mailing. But, one phone call to technical assistance and it is fixed.

Excellent Service from Carly @ Click2Mail

Feb 26, 2015
5/5
Overall

Comments: After struggling with a number of mailing companies for the last 2 years, we were referred to Click 2 Mail and our experience has been superb. Furthermore, our results have exceeded the industry standard of 1%. Carly, is very knowledgeable, helpful, personable and timely with her responses. She goes well beyond her responsibilities. We are in the process of completing our 3rd mailing for a total of 10K pieces and the whole process has gone without a hitch. Everyone at Click2Mail is wonderful and in effort to contact Carly we spoke to Anita and she was able to answer all of our questions without every working on our account in the past. They have a lifetime client with www.mpalma.com

Pros: Help with design and excellent prices. Amazing customer service.

Cons: They are in the east coast and the difference in hours can be challenging. The automatic emails are annoying

Great experience with C2M online....easy to use!

Jan 25, 2017
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, easy to learn, very good customer service (phone and email both), and very reasonable on pricing!

Cons: A little tricky to navigate the software at first.

Overall: Quick and easy to use for the most part. A little tricky to figure out at first, but once you do, the interface is super easy and VERY quick turn around on materials, mailings, postcards. Most of the time they will print the day you place an order, and will ship the very next day. In our business, sometimes we send out only 1 or 2 mailers to 1 or 2 customers at a time, which is something that would cost you a fortune with most typical print companies. With C2M, they will print and ship 1 or more any time you like, and it costs you pennies on the dollar. Very inexpensive and quick and easy option for minimalistic small businesses.

Recommendations to other buyers: Would highly recommend.

Capterra loader

The perfect soultion for every marketer

Aug 16, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Price is number 1 and the support they offer whenever I fun into an issue is a close second.

Cons: Can't think of anything I don't like about the software

Overall: My experience has been phenomenal. It is the only service I use to send mail. Unless something drastically changes in the negative I can say with confidence that I will be a lifelong customer

Fast, simple, and amazing customer service!

Feb 02, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Comments: I was pretty clueless about the process and had a lot of questions. My data was not in the right format, so I reached out to customer service. A lot of companies would have just told me it was my problem and to try again once I had fixed the formatting, but Amanda and Antoinette really went the extra mile to figure out why my format didn't work, and then they fixed it for me! I could not have asked for more! Even though it took quite a while, they again went above and beyond to get my mailing out within my original desired time frame! They are awesome! I definitely recommend them, and will use them again!

great service

Aug 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Lots of options for big jobs or small ones as little as one letter.

Cons: sometimes it adds an extra blank page to the order i have to go back and manually delete. Not sure if its me or just a glitch

Overall: Great options and customer service is there to walk you through whichever one you want to use in case you get lost along the way

Valuable team member

Aug 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like being able to upload 1000 addresses and have the postcards printed and mailed automatically

Cons: Editing docs online isn't very easy and interface is somewhat slow

Overall: Highly valuable tool

Outstanding Service

Aug 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Since day one Click 2 Mail and its postcard services have been easy to use. For the price you are getting great quality products delivered directly to your customer.

Cons: I wish there was an automatic drip feature that sent out postcards monthly to the database. It is probably there but I have not found it so that could be better

Excellent! Makes mailing easy.

Jan 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We travel extensively. So no printer. We stay in touch with numerous friends around the country who do not use Internet, such as people in nursing homes. Using Click2Mail we create large color postcards with pictures of our travels and comments about our latest adventures. Uploading names and addresses makes it easy to mailmerge. Click2Mail does all the printing and mailing for us. Everyone thinks we're amazing creating such great postcards, but Click2Mail does the tough stuff. It let's us stay in touch quickly, cost effectively, and with better postcards than we could do otherwise. Thank you Click2Mail!

Attitude Reflects Leadership

Feb 02, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service

Overall: No matter how good the response of my postcards...No matter how good the price is...If customer service doesn't have a pleasing personality, business will have an emotional dissatisfaction.

Customer service at Click 2Mail has no comparison. Even when I've messed up my own order they corrected it, and at times credited my account with spendable cash. Even though doing business online is quick and easy, the warmth of a empathetic voice when you're frustrated because business is slow is like Divine intervention. God doing for me what I couldn't do for myself at that particular time.

Click2Mail works well

Aug 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: The site works good and the delivery is quick.

Cons: The postcards need to be given more time to dry. Many returned postcard showed smeared ink.

Great Personal Help if Needed

Aug 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Economical, fast and easy to use. Also has great selection of products and templates. It also has international mailing.

Cons: A little difficult to rearrange mailing list data.

Overall: Provides Personal touch to all clients current and future.

Cannot Say Enough!

Mar 05, 2015
5/5
Overall

Comments: We have processed multiple, large scale, highly time sensitive mailings with Click2Mail and really can't express how pleased we have been with the service and with the level of professionalism of this company. The site is easy to use and being able to track the progress of the order is a critical requirement of our business. We will definitely continue to utilize Click2Mail's services in the future and look forward to knowing that our mailing needs will be handled in an exemplary manner, as history has proven, time after time.

Good Service

Aug 19, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: For the most part the system is easy to use.

Cons: The management of the projects or edition of the files on my postcards is sometimes not so easy to use

Overall: Overall I'm somehow satisfied. Plan on continue using them.

Excellent Service

Mar 05, 2015
5/5
Overall

Comments: We have come to rely on Click2Mail as a valuable partner in servicing our clients at www.ezCateringSoftware.com. Our clients love the fact letters and postcard campaigns we include in our catering software can be sent out automatically while they sleep. In this world of "too much on my plate" it's nice when a business owner can focus on their business and not on direct mail.

Pros: The customer service and products are incredible. Thanks to their API, our life is easy!

Good outcome

Aug 13, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Cost effective and gets the job done. Clear and easy to use.

Cons: I would like a proof of mailing that includes the full address, tracking number and my own name to submit as proof to third parties that the order was mailed. Currently, I don't see all this info provided in one document.

Overall: Very happy with the service and would recommend to most everybody. If they had proof of mailing that includes the full address, tracking number and my own name to submit as proof to third parties that the order was mailed, it would be more useful for business purposes.

Direct mailer

Aug 16, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: When I place an order with this software, I know exactly how it will turn out.

Cons: The ordering process can be a hassle, especially ordering duplicates of completed jobs. The interface feels clunky at times.

Overall: Excellent experience, will recommened to anyone who needs documents printed and filed.

Easy to use

Aug 10, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The process is easy to use and understand.

Cons: Some of the options are a little more pricey than local.

Overall: We use Click2mail often for mailing post cards and our newsletter. It is really easy to design and then just upload the document that we want to mail. Uploading an address book is also easy and accurate

Easier and quicker than stuffing envelopes

Aug 10, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use Click2Mail for one purpose - mailing invoices to the few customers that still want a paper copy in the mail. I just compose a new message, attach the PDF of the invoice I would normally email to them, and type in their mailing address. Click send and done! So painless, and worth the very small amount charged.

Cons: It's both good and bad, but the method of sending is all based on your own mail client. You have to enter the destination address in the the subject line in a particular format. Not a big deal, but it might be nicer (and I was expecting) to have an address book on the Click2Mail web site, where you could upload the attachment, choose the address, and send. This would save time when mailing to the same addresses repeatedly.

Good product

Aug 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to create my own content and many choices for mailing options.

Cons: Nothing really. I liked the mailing list creation from a map.

Overall: I found it easy to create a mailing list and create a postcard. I have not had much success with 2 mailings and the small 3x5 format that I chose to keep cost down. Just 2 leads for about 500 addresses neither of which translated to a sale. Plan on 5 mailings and a larger postcard format to get attention.

Quality Product for a Great Price

Jan 24, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I have used Click2Mail online many times over several years. It's very economical, in both cost and time, and I have never been disappointed in the end product. You will see professional results in printing and product. I often recommend Click2Mail services to friends and coworkers.

Four Years of Great Mailings

Jan 24, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Comments: I get a great reaction to our large color Postcard mailing. We know it works because months after the mailing we will still get calls from the card and my outside sales force have spotted our Click 2 Mail postcards saved on the desks and on the pinup boards in our client's offices.

great company

Feb 03, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Over 5 years and the company has been great. Great customer service. I just have to put the item together and they do the rest of the work. They are easy to work with.

Awesome

Aug 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user friendly and easy to duplicate past jobs.

Cons: There wasn't anything I disliked about the software.

Easy for a novice

Aug 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I don't have any graphic design experience yet I was able to create a good looking mailer that looked professional. It was pretty easy to navigate and figure out the template provided.

Cons: More templates offerings are needed and examples of other successful campaigns for particular categories. I'm in contracting and construction.

Overall: I was looking to gain more customers and spread the word about my window business.

Super Easy

Jan 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We use Click2Mail for our monthly mailing to our members and it is always just click, upload and go. It saves me so much time.

Good service

Jan 24, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Could be a little easier in creating cards, but I am used to the process now. First few times was a little difficult.

Best Service

Jan 24, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Quickest turnaround

Easy to create

Tracking on every mailing

Mailed on time

Data insert is a huge plus

Great Service for the most part

Aug 10, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very fast, efficient, and inexpensive way to send letters to friends and family!

Cons: Some of the letters were torn or damaged upon arrival, but not sure where the fault lies.

Overall: Overall, I would use them again for the price, but hope that next time my letters stay in one piece!

Capterra loader

Real Estate Marketing

Aug 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It allowed me to quickly write up a letter to go out to everyone in a desired neighborhood. A quick and easy way to market to try to find the perfect home for my clients!

Cons: There was nothing I did not like about the software.

WORST SERVICE EVER

Apr 05, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Cons: This service is the worst of them all, I used them to mail out to 586 recipients and none of them received my mail. WORST SERVICE EVER STAY AWAY!!

Easy to Use

Aug 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I appreciate the ease of use and options available.

Cons: Navigating to explore the options can get overwhelming at times.

Capterra loader

Quick and Efficient

Aug 20, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Don't have to talk and explain what you want. Super affordable.

Cons: No cons for simple projects. Didn't try more complex jobs.

Dec 28, 2016
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Easy and fast

Aug 10, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The program is easy to use and understand even the first time using it.

Cons: Difficult to edit your mailing list without reloading. It may find things that need to be fixed and you can do that there but it's really best to just delete your list, fix the problem and reload which takes longer.

Great All Around Service

Aug 13, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything was pretty simple to use, and could customize as needed.

Cons: The templates could be a little more adaptable.

Overall: The service was great. Great quality, quickness, and prices.

Click2mail

Aug 13, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to navigate. Not to many steps to complete the order.

Cons: Not all functions are available. Need to improve.