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Click2Mail enables organizations of all sizes to optimize processes for printing and sending postal mail, reducing costs with cloud integration tools and APIs as well as Google G Suite apps and a Microsoft Office Add-in. Users configure and transmit files to Click2Mail through secure cloud-based process automation tools. Click2Mail enhances, aggregates and distributes these files to a network of printing companies for overnight printing and mailing. USPS tracking data for mailpieces is provided.
Provider
Click2Mail
Located In
United States
Foundation
2003
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
iOS, Android
Training
Webinars, In Person, Documentation, Live Online, Videos
Support
Email/Help Desk, Phone Support, FAQs/Forum, Knowledge Base, Chat
Any business using postal mail for marketing and/or customer communications can outsource it to Click2Mail, replacing time-wasting in house printing and posting processes with next day print and mail.
Content Source: Click2Mail
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Overall Rating:
Click2Mail Reviews
Pros
What I really enjoyed about Click2Mail is the ease of ordering. Their website provides the user an easy to follow platform to get mailings ordered, approved and sent.
Overall -- they offer a lot of options and great features. Their support for the most part was great.
The greatest thing about it is that you can setup a kind of mail merge capability and integrate it with external services to provide an automated mail out.
No matter how good the response of my postcards...No matter how good the price is.
Cons
Sometimes skewed printing and other printing defects.
Some of the letters were torn or damaged upon arrival, but not sure where the fault lies.
This service is the worst of them all, I used them to mail out to 586 recipients and none of them received my mail. WORST SERVICE EVER STAY AWAY.
Customer service at Click 2Mail has no comparison. Even when I've messed up my own order they corrected it, and at times credited my account with spendable cash.
Most Recent Video User Review for Click2Mail
SEE ALL VIDEO REVIEWSCheap but extremely poorly designed
Tigran K.
"Excellent Service from Carly @ Click2Mail"
Overall: After struggling with a number of mailing companies for the last 2 years, we were referred to Click 2 Mail and our experience has been superb. Furthermore, our results have exceeded the industry standard of 1%. Carly, is very knowledgeable, helpful, personable and timely with her responses. She goes well beyond her responsibilities. We are in the process of completing our 3rd mailing for a total of 10K pieces and the whole process has gone without a hitch. Everyone at Click2Mail is wonderful and in effort to contact Carly we spoke to Anita and she was able to answer all of our questions without every working on our account in the past. They have a lifetime client with www.mpalma.com
Pros: Help with design and excellent prices. Amazing customer service.
Cons: They are in the east coast and the difference in hours can be challenging. The automatic emails are annoying
"BEST MAILING SYSTEM EVER!!!!"
Overall: Use to mail postcards, letters, bills, etc. They are a full-service mailing company. No monthly fees and the prices are very affordable and I would highly recommend.
Pros: I have used this product for almost a year and LOVE IT! I have it setup so when I input a new prospect it connects to click2mail and sends them information about your company. I use Google Sheets and have it connected. The pricing on this is very fair. You can send 3 postcards or 5000 postcards. They send it out the next day. I use Click2Mail for all my certified letters, which is a lot easier than doing it yourself. I would Highly recommend Click2Mail. The best part there is no monthly fees or ridiculous fees.
Cons: I honestly can't think of any cons. I would say since I have to say something. I wish they developed an app for the Ipad. That would be a very nice feature.
Vendor Response
"Poor Customer Service and Tracking"
Overall: I love their website, they have one of the easier websites to place direct mail orders. However, reliability of mailings, service and tracking are all poor.
Pros: What I really enjoyed about Click2Mail is the ease of ordering. Their website provides the user an easy to follow platform to get mailings ordered, approved and sent.
Cons: Inaccuracies, misinformation and lack of tracking ability. On the website, it gives you a mailing date when you order but that's just a projection, it's not a real date. Also, they make it seem like it's a delivery date to households but its a delivery date to the post office. You then have to wait for post office to drop it to households. Customer service is non-existent. They aren't helpful when issues arise and are hard to reach. For one of the mailings, there were so many issues they comped the entire mailing and applied a credit on our account to use for another mailing. When we attempted to use the credit towards another mailing, their online system wouldn't accept it for the mailing. Customer service always agrees to check into issues but you rarely get resolution. We finally gave up and stopped working with them.
"Exceed my expectations everytime"
Overall: Overall experience very positive. The production turn around time is amazing. I uploaded a document on a Friday later afternoon and the final product was out in the mail and to my office by Monday afternoon
Pros: I do not have a lot of experience with layout and setting up items for print. The download templates for each product make it much easier to quickly and easily design a project to be uploaded and printed via Quick2 Mail. When the final product arrived I was very happy with the quality of the paper, the printing, quickness of production, and overall experience. Click2Mail exceeds my expectations every time!
Cons: Can not edit a document after uploading word document.
"Good service"
Overall: Click2Mail made a rush job relatively easy and inexpensive.
Pros: The mailing was fast, as promised. The materials were high quality — surprisingly so, really. They did a good job of upscaling one graphic which was not high resolution, to the point where I couldn’t tell from the printed material that it had been upscaled.
Cons: Software is just a little clunky and I can’t recall now if I got an online proof.