# Click2Mail Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Click2Mail the right Mailroom Management solution for you? Explore 51 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159295/Click2Mail-Mailing-Online/reviews --- Click2Mail 4.4 (51) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Click2Mail Ease of use 4.2 Customer Service 4.3 ## Pros and Cons in Reviews CG Cardi G SalesRetail, 11 - 50 employeesUsed the software for: Less than 6 months. “I like that you can save addresses for easy access!“ May 13, 2025 YK Yolonda K Operations DirectorReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “For one of the mailings, there were so many issues they comped the entire mailing and applied a credit on our account to use for another mailing. When we attempted to use the credit towards another mailing, their online system wouldn't accept it for the mailing.“ April 17, 2022 YK Yolonda K Operations DirectorReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “I love their website, they have one of the easier websites to place direct mail orders.“ April 17, 2022 TK Tigran K Business OwnerReal Estate, Self-employedUsed the software for: 6-12 months. “It can take 10 minutes to do a certain job, but it can take 3 hours - their website is simply not working properly.“ July 20, 2021 TK Tigran K Business OwnerReal Estate, Self-employedUsed the software for: 6-12 months. “It is cheap and has all functionality I need for off-market mail campaigns.“ July 20, 2021 YK Yolonda K Operations DirectorReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “They aren't helpful when issues arise and are hard to reach.“ April 17, 2022 YK Yolonda K Operations DirectorReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “What I really enjoyed about Click2Mail is the ease of ordering.“ April 17, 2022 ## Showing most helpful reviews Showing 1-25 of 51 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Miguel Angel P. Principal Used the software for: ### "Excellent Service from Carly @ Click2Mail" February 27, 2015 5.0 After struggling with a number of mailing companies for the last 2 years, we were referred to Click 2 Mail and our experience has been superb. Furthermore, our results have exceeded the industry standard of 1%. Carly, is very knowledgeable, helpful, personable and timely with her responses. She goes well beyond her responsibilities. We are in the process of completing our 3rd mailing for a total of 10K pieces and the whole process has gone without a hitch. Everyone at Click2Mail is wonderful and in effort to contact Carly we spoke to Anita and she was able to answer all of our questions without every working on our account in the past. They have a lifetime client with www.mpalma.com Pros Help with design and excellent prices. Amazing customer service. Cons They are in the east coast and the difference in hours can be challenging. The automatic emails are annoying Review Source Dale W. Chief Executive Officer Real Estate Used the software for: 1-2 years ### "The perfect soultion for every marketer" August 16, 2018 4.0 My experience has been phenomenal. It is the only service I use to send mail. Unless something drastically changes in the negative I can say with confidence that I will be a lifelong customer Pros The Price is number 1 and the support they offer whenever I fun into an issue is a close second. Cons Can't think of anything I don't like about the software Review Source VR Verified Reviewer Solution Designer Information Technology and Services Used the software for: 1-2 years ### "Had some major issues" November 2, 2018 3.0 Pros I couldn't find a cheaper option out there that was as responsive as Click2Mail. Cons We did an integration with Click2Mail and their documentation is sorely lacking. It made it difficult because their tech support is not the best. We continued to have issues with them as bugs in their system popped up, which was a bummer because we were mailing letters that needed to be timed correctly. Review Source Response from Click2Mail December 3, 2018 We sincerely regret any difficulties you've experienced in using Click2Mail and invite you to contact us directly for assistance in resolving the issues you've reported. You can reach us at support@click2mail.com or 1-866-665-2787. We work hard to provide highly responsive technical support and always welcome suggestions or recommendations for improvements in our documentation or systems. VR Verified Reviewer Founder and President Real Estate Used the software for: 1-2 years ### "Click2Mail works well" August 10, 2018 4.0 Pros The site works good and the delivery is quick. Cons The postcards need to be given more time to dry. Many returned postcard showed smeared ink. Review Source VR Verified Reviewer Director of Consulting Used the software for: ### "Cannot Say Enough!" March 5, 2015 5.0 We have processed multiple, large scale, highly time sensitive mailings with Click2Mail and really can't express how pleased we have been with the service and with the level of professionalism of this company. The site is easy to use and being able to track the progress of the order is a critical requirement of our business. We will definitely continue to utilize Click2Mail's services in the future and look forward to knowing that our mailing needs will be handled in an exemplary manner, as history has proven, time after time. Review Source Thomas L. Director of IT Retail Used the software for: Less than 6 months ### "Surprise Surprise!" January 28, 2019 3.0 Overall -- they offer a lot of options and great features. Their support for the most part was great. I had one instance with a chat rep that didn't seem to know all the options during a pre-sales chat - but I called in and the person on the phone was more knowledgeable - although they never mentioned the added expense or the thousands of emails I would surely receive. That said -- at the end of the say -- without too much todo - they credit me the difference so the job could process. I will look for other solutions in the future - but if needed I will use them again -- but I will be aware of what I am getting myself into. Pros I used the online tool. I liked that it seemed very flexible and had a lot of options. It was one of the few places that could take a PDF, scrape the addresses from it and break it into pieces. Cons To use mail jack you have to pre-buy credits. MailJack itself doesn't offer any tool to estimate the cost of the project. The tool on their site to estimate the cost is only if you upload a mailing list. If you use mailjack you pay per piece. No bulk discounts. AND -- it get's better -- since they break the job up into seperate orders -- you get seperate emails. their solution -- opt out of the email updates for your orders. Review Source PS Pedro S. CIO Animation Used the software for: 2+ years ### "Really bad product" February 26, 2019 2.0 Pros easy to use API's practical to integrate with your software Cons really slow shipping sometimes skewed printing and other printing defects bad customer support Review Source Michael A. President/CEO/Founder Used the software for: ### "Excellent Service" March 5, 2015 5.0 We have come to rely on Click2Mail as a valuable partner in servicing our clients at www.ezCateringSoftware.com. Our clients love the fact letters and postcard campaigns we include in our catering software can be sent out automatically while they sleep. In this world of "too much on my plate" it's nice when a business owner can focus on their business and not on direct mail. Pros The customer service and products are incredible. Thanks to their API, our life is easy! Review Source BM Bilawal M. Customer Experience Manager Outsourcing/Offshoring Used the software for: Less than 6 months ### "WORST SERVICE EVER" April 5, 2018 1.0 Cons This service is the worst of them all, I used them to mail out to 586 recipients and none of them received my mail. WORST SERVICE EVER STAY AWAY!! Review Source Response from Click2Mail December 3, 2018 We sincerely regret the less than satisfactory experience you had with Click2Mail and invite you to contact us directly for assistance in investigating the delivery issues you've reported. You can reach us at support@click2mail.com or 1-866-665-2787. Since we provide free tracking for every mailpiece using USPS Intelligent Mail barcodes, it should be simple to discover what happened to your 586 mailpieces. If they were delivered, you will be able to know when and where and of they were not, the tracking data will tell you why they weren't deliverable. Tanya M. Realtor Real Estate Used the software for: Less than 6 months ### "Real Estate Marketing" August 16, 2018 5.0 Pros It allowed me to quickly write up a letter to go out to everyone in a desired neighborhood. A quick and easy way to market to try to find the perfect home for my clients! Cons There was nothing I did not like about the software. Review Source Bryan H. Senior Managing Partner Real Estate Used the software for: Less than 6 months ### "Easy to Use" August 16, 2018 5.0 Pros I appreciate the ease of use and options available. Cons Navigating to explore the options can get overwhelming at times. Review Source BM Bob M. Used the software for: ### "Excellent! Makes mailing easy. " January 24, 2017 5.0 We travel extensively. So no printer. We stay in touch with numerous friends around the country who do not use Internet, such as people in nursing homes. Using Click2Mail we create large color postcards with pictures of our travels and comments about our latest adventures. Uploading names and addresses makes it easy to mailmerge. Click2Mail does all the printing and mailing for us. Everyone thinks we're amazing creating such great postcards, but Click2Mail does the tough stuff. It let's us stay in touch quickly, cost effectively, and with better postcards than we could do otherwise. Thank you Click2Mail! Review Source BB Bill B. Owner Information Services Used the software for: Less than 6 months ### "Easier and quicker than stuffing envelopes" August 10, 2018 5.0 Pros I use Click2Mail for one purpose - mailing invoices to the few customers that still want a paper copy in the mail. I just compose a new message, attach the PDF of the invoice I would normally email to them, and type in their mailing address. Click send and done! So painless, and worth the very small amount charged. Cons It's both good and bad, but the method of sending is all based on your own mail client. You have to enter the destination address in the the subject line in a particular format. Not a big deal, but it might be nicer (and I was expecting) to have an address book on the Click2Mail web site, where you could upload the attachment, choose the address, and send. This would save time when mailing to the same addresses repeatedly. Review Source CM Carolyn M. Used the software for: ### "Quality Product for a Great Price" January 24, 2017 5.0 I have used Click2Mail online many times over several years. It's very economical, in both cost and time, and I have never been disappointed in the end product. You will see professional results in printing and product. I often recommend Click2Mail services to friends and coworkers. Review Source JO Judith O. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Awesome" August 13, 2018 5.0 Pros Very user friendly and easy to duplicate past jobs. Cons There wasn't anything I disliked about the software. Review Source RL Ryan L. Used the software for: ### "Best Service" January 24, 2017 5.0 Quickest turnaround Easy to create Tracking on every mailing Mailed on time Data insert is a huge plus Review Source KH Kevin H. CEO Professional Training & Coaching Used the software for: Less than 6 months ### "Great All Around Service" August 13, 2018 4.0 The service was great. Great quality, quickness, and prices. Pros Everything was pretty simple to use, and could customize as needed. Cons The templates could be a little more adaptable. Review Source CG Cardi G. Sales Retail Used the software for: Less than 6 months ### "Mail Of The Future" May 13, 2025 4.0 Pros Click2mail is innovative and helps me get documents and information over to others in a timely manner. I like that you can save addresses for easy access! Cons Sometimes I run into uploading issues when preparing documents to send, but not too often Review Source Jeremy E. President/ Founder Marketing and Advertising Used the software for: 6-12 months ### "BEST MAILING SYSTEM EVER!!!!" September 20, 2017 5.0 Use to mail postcards, letters, bills, etc. They are a full-service mailing company. No monthly fees and the prices are very affordable and I would highly recommend. Pros I have used this product for almost a year and LOVE IT! I have it setup so when I input a new prospect it connects to click2mail and sends them information about your company. I use Google Sheets and have it connected. The pricing on this is very fair. You can send 3 postcards or 5000 postcards. They send it out the next day. I use Click2Mail for all my certified letters, which is a lot easier than doing it yourself. I would Highly recommend Click2Mail. The best part there is no monthly fees or ridiculous fees. Cons I honestly can't think of any cons. I would say since I have to say something. I wish they developed an app for the Ipad. That would be a very nice feature. Review Source Response from Click2Mail October 13, 2017 Thank you for your kind words Jeremy, we work hard to make mailing easy and it sounds like we've succeeded for you. Regarding the iPad app, we appreciate the advice and wanted to let you know that we've got two iPad apps in the works: an Add-in for mailing from within Microsoft Word for iOS and a fun app for sending photo notecards with just a couple of taps. Stay tuned! YK Yolonda K. Operations Director Real Estate Used the software for: 2+ years ### "Poor Customer Service and Tracking" April 17, 2022 3.0 I love their website, they have one of the easier websites to place direct mail orders. However, reliability of mailings, service and tracking are all poor. Pros What I really enjoyed about Click2Mail is the ease of ordering. Their website provides the user an easy to follow platform to get mailings ordered, approved and sent. Cons Inaccuracies, misinformation and lack of tracking ability. On the website, it gives you a mailing date when you order but that's just a projection, it's not a real date. Also, they make it seem like it's a delivery date to households but its a delivery date to the post office. You then have to wait for post office to drop it to households. Customer service is non-existent. They aren't helpful when issues arise and are hard to reach. For one of the mailings, there were so many issues they comped the entire mailing and applied a credit on our account to use for another mailing. When we attempted to use the credit towards another mailing, their online system wouldn't accept it for the mailing. Customer service always agrees to check into issues but you rarely get resolution. We finally gave up and stopped working with them. Reason for choosing Click2Mail I no longer use Click2Mail but I used them for several years prior to switching to another company. Review Source AR Austin R. Owner Used the software for: 6-12 months ### "This is a very effective way to send mail from automated systems." February 13, 2018 4.0 Pros This service provides a large variety of direct mail templates and even provides a way to create your own. The greatest thing about it is that you can setup a kind of mail merge capability and integrate it with external services to provide an automated mail out. In my company we use it to send specific mail items based on information in our CRM using literally the click of a button. Cons Setting up custom templates is not very straightforward or intuitive. However, there is documentation online. The user interface in general for managing mail orders is not the best experience. It doesn't not convey a modern feel and the user has to think too much to figure out what certain options are for. Review Source Response from Click2Mail April 4, 2018 Thank you for your insightful and candid review of Click2Mail. We've worked very hard to create the most effective mailing automation technology in the market and your comments on that effort are appreciated. Last month we began working with a world class UI/UX design firm with a goal of improving our user interface by making it more modern, straightforward and intuitive. Stay tuned and we'll hope to surprise you with a better user experience later this year. FG Federico G. Artistic Director Arts and Crafts Used the software for: 2+ years ### "Great service, great value" August 10, 2018 4.0 It's great value for the price. It's professional, up-to-date, and friendly. Pros It's flexible and powerful enough to facilitate integration with your own graphic design software. Minor changes can be made on the fly, both on the graphic design front and with the address list management. It doesn't try to do what it couldn't, but allows enough room for perfecting your product. Cons You have to know it's tricks. Nothing too bad. But for example if you're a first-time user you might not be clear on how to add the second page (since the first page is a document upload, while the second page is an image upload). Minor stuff like that. Maybe the templates could be a little more clear on the spaces that are reserved for the address, etc. Review Source MD Marcy D. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Exceed my expectations everytime" February 11, 2019 5.0 Overall experience very positive. The production turn around time is amazing. I uploaded a document on a Friday later afternoon and the final product was out in the mail and to my office by Monday afternoon Pros I do not have a lot of experience with layout and setting up items for print. The download templates for each product make it much easier to quickly and easily design a project to be uploaded and printed via Quick2 Mail. When the final product arrived I was very happy with the quality of the paper, the printing, quickness of production, and overall experience. Click2Mail exceeds my expectations every time! Cons Can not edit a document after uploading word document. Review Source DZ David Z. Publisher Publishing Used the software for: 2+ years ### "Good service" August 10, 2018 5.0 Click2Mail made a rush job relatively easy and inexpensive. Pros The mailing was fast, as promised. The materials were high quality — surprisingly so, really. They did a good job of upscaling one graphic which was not high resolution, to the point where I couldn’t tell from the printed material that it had been upscaled. Cons Software is just a little clunky and I can’t recall now if I got an online proof. Review Source VR Verified Reviewer Field Service Representative Defense & Space Used the software for: 1-2 years ### "Direct mailer" August 16, 2018 5.0 Excellent experience, will recommened to anyone who needs documents printed and filed. Pros When I place an order with this software, I know exactly how it will turn out. Cons The ordering process can be a hassle, especially ordering duplicates of completed jobs. The interface feels clunky at times. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.