UserTest

UserTest.io


3.5 / 5
3 reviews

Who Uses This Software?

Businesses who wish to improve their user experience. Businesses who wish to improve their conversion rates and want to increase their ROI.


Average Ratings

3 Reviews

  • 3.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $13.00/user
  • Pricing Details
    Pricing is per tester. Between $13 and $23.
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • UserTest
  • usertest.io
  • Founded 2015
  • United Kingdom

About UserTest.io

Remote user testing solutions, with the ability to receive feedback within 24hrs, recruit testers from around the world, set your users tasks and receive high-quality recordings to identify pitfalls and opportunities to improve the user experience and ultimately increase conversions.


UserTest.io Features

  • Hierarchical View
  • Move & Copy
  • Parameterized Testing
  • Requirements-Based Testing
  • Security Testing
  • Supports Parallel Execution
  • Test Script Reviews
  • Unicode Compliance

UserTest.io Reviews Recently Reviewed!


You get what you pay for

Dec 05, 2017
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: It's pretty straightforward and quick to launch. You can begin with an idea and start testing. You can set up recordings on desktop and iOS mobile devices.

Cons: Managing tests, getting answers, recordings is a challenge.

Company notoriously overpromises and underdelivers. The 24h feedback guarantee didn't work even once. On top of it we had problems with quality of the recordings. Over the time customer support tried to help, but after a while they stopped answering altogether. I find it unacceptable for any serious business.

Overall: Validated some assumptions we had about UX, brought new ideas to the table.

Would recommend!

Feb 03, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Quick feedback and detailed feedback. Cheap and affordable.

Cons: Not able to test to mobile.

Overall: I ordered two qualified website testers from UserTest.io. They support me with setting up my test to ensure I'd get the most out of my test. It's extremely affordable and high-quality.

Would recommend if you want to see and hear what your users think of your website.

Recommendations to other buyers: Nope.

Affordable user testing, quick turnaround, just enough features.

Jan 16, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Affordability. Fast turnaround time. Simple UI. Quick replies to support requests/questions. The video playback feature is almost just like Usertesting, can skip to sections, etc. You can filter testing pool my demographic.

Cons: The testing pool is smaller than other more expensive platforms I think 30-50k worldwide, 5-10k U.S., or so. Also you can't watch the videos at faster than 1x speed.

Overall: I found out what my users thought of my product.