# UserTest.io Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about UserTest.io Software - reviews, pricing plans, popular comparisons to other Automated Testing products and more.

Source: https://www.capterra.com/p/159310/UserTest-io

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# 

 UserTest.io Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

UserTest.io

## What is UserTest.io?

Remote user testing solutions, with the ability to receive feedback within 24hrs, recruit testers from around the world, set your users tasks and receive high-quality recordings to identify pitfalls and opportunities to improve the user experience and ultimately increase conversions.

## What is UserTest.io used for?

[Automated Testing](https://www.capterra.com/automated-testing-software/)

Overall rating

Based on 4 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$13

Per User, Per Month

Free trial  
not available

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Do you work for UserTest.io?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://usertest.io&name=UserTest.io)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### UserTest.io

3.8 (4)

VS.

[4.9 (130)](https://www.capterra.com/p/161589/accelQ/reviews/)

Starting Price

$13

Flat Rate

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.0 (4)

Ease Of Use

4.9 (662)

Value For Money

3.3 (4)

Value For Money

4.9 (572)

Customer Service

4.0 (3)

Customer Service

4.9 (551)

## UserTest.io alternatives

[4.2 (18)](https://www.capterra.com/p/242193/Tricentis-Tosca/reviews/)

Starting price

Contact vendor for pricing

[BrowserStack](https://www.capterra.com/p/162900/BrowserStack/)

[4.6 (662)](https://www.capterra.com/p/162900/BrowserStack/reviews/)

Starting price

$39.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/162900/BrowserStack/)

[TestMu AI](https://www.capterra.com/p/170732/LambdaTest/)

[4.6 (543)](https://www.capterra.com/p/170732/LambdaTest/reviews/)

Starting price

$15.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/170732/LambdaTest/)

[Katalon Studio](https://www.capterra.com/p/235574/Katalon-Studio/)

[4.4 (706)](https://www.capterra.com/p/235574/Katalon-Studio/reviews/)

Starting price

$170.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/235574/Katalon-Studio/)

## Pricing

Value for money

3.3 (4)

Basic

$13.00

Flat Rate,

Value for money

3.3 (4)

3.3

Based on 4 reviews

## Support, customer service and training options

Customer Service

4.0 (3)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.0 (3)

4.0

Based on 3 reviews

## User reviews

Overall rating

3.8

Based on 4 reviews

Filter by rating

5(1)

4(2)

3(0)

2(1)

1(0)

Mentioned topic

Sorted by most recent

PM

Pawel M.

photographer

Photography

### "Requires work"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

April 19, 2019

Pros

Similarly to other products, you get to test new products (apps and sites) so you get to see what new functions and products are going to be released soon.

Cons

As a tester you have to be VERY detail oriented and follow very strict protocol which sometimes makes no sense.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Design Lead

### "Affordable user testing, quick turnaround, just enough features."

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

January 17, 2018

I found out what my users thought of my product.

Pros

Affordability. Fast turnaround time. Simple UI. Quick replies to support requests/questions. The video playback feature is almost just like Usertesting, can skip to sections, etc. You can filter testing pool my demographic.

Cons

The testing pool is smaller than other more expensive platforms I think 30-50k worldwide, 5-10k U.S., or so. Also you can't watch the videos at faster than 1x speed.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KW

Krzysztof W.

Senior Analyst

Internet

### " You get what you pay for"

2.0

Overall Rating

2.0

2.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

2.0

2.0

Likelihood to Recommend

2/10

December 5, 2017

Validated some assumptions we had about UX, brought new ideas to the table.

Pros

It's pretty straightforward and quick to launch. You can begin with an idea and start testing. You can set up recordings on desktop and iOS mobile devices.

Cons

Managing tests, getting answers, recordings is a challenge. Company notoriously overpromises and underdelivers. The 24h feedback guarantee didn't work even once. On top of it we had problems with quality of the recordings. Over the time customer support tried to help, but after a while they stopped answering altogether. I find it unacceptable for any serious business.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KR

Keith R.

Owner

Computer Games

### "Would recommend!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

February 3, 2017

I ordered two qualified website testers from UserTest.io. They support me with setting up my test to ensure I'd get the most out of my test. It's extremely affordable and high-quality. Would recommend if you want to see and hear what your users think of your website.

Pros

Quick feedback and detailed feedback. Cheap and affordable.

Cons

Not able to test to mobile.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

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