Profit Rhino

Profit Rhino


4.5 / 5
22 reviews

Who Uses This Software?

HVAC, Plumbing, Electrical Residental Service Contractors who use or are interested in flat rate pricing or offering options to homeowners.


Average Ratings

22 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Profit Rhino
  • profitrhino.com/
  • Founded 2013
  • United States

About Profit Rhino

Profit Rhino provides the top digital flat rate price book and mobile sales tool in the HVAC, plumbing and electrical home services industry. The flat rate price book comes pre-built, concise, and can real-time integrate with field service management software. The cloud-based management platform is powerful enough to completely customize the book, and sync the updates straight to the field. The mobile sales presentation tool allows techs to present up to 6 options to the homeowner.


Profit Rhino Features

  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Maintenance Scheduling
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Commercial / Industrial
  • Contract Management
  • Customer Database
  • Electronic Signature
  • Mobile Access
  • Quotes / Estimates
  • Scheduling
  • Time Tracking
  • Work Order Management
  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management

Profit Rhino Reviews Recently Reviewed!


Profit Rhino Keeps Your Price Book Adapting and Alive, Just Like Your Industry.

Oct 02, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Profit Rhino is the most comprehensive, adaptive pricing software in the industry. The technical support has been great since we went online with them and they are constantly improving their game and responding to our needs with their software. Our main guy, technical staff has taken care of us with every single one of our questions, no matter how big or silly stupid.

With google pictures integrated, it is insanely easy to bring your pricebook to life, and help educate customers on their options. It takes some time to fine-tune and master, but it is well worth every second. Also, because it is compatible to be used across multiple dispatch platforms, and designed to work smoothly with each, your hard work in pricebook customization will never be lost should you choose to do something like an upgrade from Field Edge to Service Titan.

The best thing about this software is its adaptability. Once the price book has been organized and customized, you can change prices based on how your cost environment is changing. For instance, if copper goes up, you can enter a % increase in copper and all copper items in your price book will increase by that amount, causing each service item in the price book to adjust for each of its copper items. This is so helpful for keeping margins where they need to be and keeping up with inflation. Profit Rhino is a powerful tool which has made our company far more profitable and helped our techs believe in their prices.

Cons: Dont Expect the stock prices and items to be what you want. Each company is different in how they price and sell. Although there are a log of good items and a lot of insight with the stock items, expect to put in time customizing and building it exactly how you want it. Once its built then it just becomes a matter of selling it, making the extra money, and maintaining which is extremely simple to do.

Overall: Worth Every Penny

Love Profit Rhino!!!

Sep 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Simplicity. Easy flow from finding a task to presenting the proposal to the customer. Links with our software. Constantly improving and upgrading the books potential.

Cons: Any one can find a negative about a product or service. It's the way the company handles the problem, that's when you find out how great a company is. Every time we need assistance they are right there for us.

Overall: Struggled for many years with many of the Flat Rate Books out there being to confusing and not very accurate. Profit Rhino has been a great partner in helping us to achieve a better average ticket and they are constantly improving on the content within the book. All of their staff seems to be excited and ready to help us figure out different strategies for different issues.

We have been using Profit Rhino since October 2017

Sep 25, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: We like having the ability to fully customize any and all tasks. The Profit Rhino team is easy to work with and they listen to our concerns and feedback. Profit Rhino's presentation view for the customer has really helped our customers become better informed consumers. The cross-sales feature (Amazon like recommendations) has really streamlined the work flow for our techs and has helped them not to forget to add specific tasks or maintenance agreements.

Cons: The amount of time that it takes re-sync or download all data if needed. This time can range anywhere from 10-30 minutes. I can understand that we are a large company (nearly 200 field users) and that we have a huge amount of data, but speeding up the re-sync process would be more efficient for our techs.

Overall: Using Profit Rhino has made us more consistent with our pricing across the board. It has also liberated our technicians to provide an upfront price instead of handing over a large time & material invoice to a customer.

A great partner with Service Titan

Oct 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This program is very easy to get into the field quickly. A base line pricing is preloaded and we simply have to modify any details that may not fit our market. It is very detailed and the pictures are great. It merges with Service titan so we don't have to learn multiple platforms. It's a great value for the high quality of the product.

Cons: They are working on this but I would like an automatic update with Service Titan rather than the current method which requires involvement of a tech.

Overall: In 1987, I was involved in writing the first beta programs of the Callahan and Roach pricing systems . Years later as a member of the Board for Excellence Alliance I produced our own in house flat rate pricing software. This program with its large inventory base and excellent pictures is the best that I have seen in the industry.

Nothing else compares

Oct 30, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This software makes it where my techs (that don't have a lot of experience quoting) can easily give an accurate quote.

Cons: A few flaws in the system however nothing that is effecting the over all use.

Overall: This program has created a way to insure I meet my financial goals by lowering risk and making us more efficient.

Small Company

Dec 31, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Profit Rhino is clean and looks very good in front of the customer. Profit Rhino also streamlines the process for my technicians in the home with our customers.

Cons: Its a quite difficult to get completely setup, and it doesn't have a lot of options for gathering equipment information; ie. model and serial numbers, OR maintenance checklists without pay for extra modules. The new sections for equipment installs is setup backwards as to how it needs to be.

Overall: As a whole, the program is has been a good thing for us, and I hope to continue making improvements as we continue to grow our business.

Dying business model, mediocre product, and dishonest company

Apr 28, 2018
2/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money

Pros: can provide an okay mobile price book solution for a newer company that isn't ready for Service Titan, Field Edge, etc.

Cons: My biggest issue with this company is their dishonesty. Their market is being disrupted, and instead of adapting, they are preying on their typical clientele's ignorance on how software works. They claim to have an integration with ServiceTitan (as of the time of this review there is no API integration). Their pricebook is riddled with typos. Their backend is useless after the 1st import if youre on ServiceTitan. But they want you to pay monthly like their other clients have in the past before the market was changing. So they lie to you. They say if you cancel, they'll rip your price book out of ServiceTitan. That's not possible. They have no connection to your ServiceTitan account whatsoever. I called to ask how they planned to delete my pricebook. The guy I spoke to just danced around it and made various offers/promised to try to keep me from canceling. I canceled. My pricebook is right where I left it. This business is refusing to adapt, and it is therefore doomed.

Great customer service and porduct

Jan 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I liked how the flat rate system worked well with what we already had going on for our HVAC business. I also like how the price list could go into Housecall Pro. We like that all our technicians have the same prices and pictures for all products and are able to present our customers the products on an IPAD. The price per month and the setup fee are reasonable.

Cons: We do not currently use all the features that Profit Rhino has to offer (better, best, good options). It has not fully integrated with Housecall Pro yet.

Overall: We met the Profit Rhino team at the AHR expo. Rep was great and was very knowledgeable about the product. They helped with the start up and has been patient with our team. Customer service is top notch! Our techs seem to like Profit Rhino and it helps bring more profit to our HVAC business!!!

Capterra loader

Amazing product, even more amazing staff!

Dec 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Best way to streamline your pricing. The team is flexible and willing to work with you to make the process as painless as possible.

Cons: Nothing to date! The software has done all I need and more so far.

Overall: Quicker workflow for my techs in the field and building consistancy in our pricing.

Great choice for my company

Dec 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I enjoy the functionality and accuracy and customization of the labor and material calculations

Cons: No cons at this time, great overall software choice

Profit Rhino Pricing program

Oct 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Profit Rhino is a very easy to use platform for the technicians and customer. Training is great, technicians catch on quickly and want to use the pricing module to help deliver options to the customers.

Cons: Profit Rhino is always updating and thinking about what their customer's needs are. Profit Rhino is always improving upon itself.

Overall: Rep was great to work with and have recommended the product, and Rep to do the training for others. Very patient trainer and knowledgable about getting the most out of the system.

Great Price Book

Oct 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Profit Rhino is simple to set up and use.

Cons: Its difficult to create special price points within existing business lines. You can do it, it takes a little more work.

Overall: Profit Rhino works well with Service Titan. It's easy to set up, the model is accurate, and the customer support is wonderful.

Electrical Pricing Software

Jan 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Everything about this product is easy to use and

The invoices look professional they have a lot of options to chose from and time consuming.

Cons: None has everything I need to work with

Overall: The customer representative was my Tech support agent. She answered every question I had and educated me with this wonderful program. she was patient and very professional in walking me through the sessions of the programs. Thank You very satisfied customer

Plumbing Rhino review

Jan 30, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: I like the systematic protocol. I love the reminders for other products before the techs sign off.

Cons: Intial set up. Thousands of products to adjust prices to and its up to the company to do so.

Overall: Initial start up was brief and curt. Not very good opening for training.

Fortunately I finally matched up with a great rep and she walked me through everything with rushing me off the phone.

Highly recommend Profit Rhino

Oct 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This software has increased our margin and decreased our clerical time in the field and allows for easy upsell.

Cons: It was not on the market and available to the Plumbing/HVAC trade sooner.

Overall: Our company has been very pleased with the fact that all update suggestions have been heard and implemented. Also the fact that Profit Rhino is domestic and user friendly.

Profit Rhino Review

Oct 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very User friendly. We are enjoying the ease of quoting jobs, etc., with accuracy and are selling jobs quoted on site. Keeping all employees on the "same page"!

Cons: We have not really found any negative at this point.

Overall: Great experience and our Account Rep., was/is pretty flawless. Always answered my emails in a timely manner!

Profit Rhino Review

Oct 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The tasks come with pictures to help explain to clients what you are fixing. Although sometimes the pictures do not match what they are describing and are often reused.

Cons: The implementation process leaves a lot to be desired. Common tasks like different lengths, amperages, and conduit types were left off of the dedicated circuit and circuit extension categories. I'm 4 months in and this has not been completely adjusted or corrected. There is a lot of " that's up to you to change" than initially advertised.

Overall: The sales rep was wonderful. The implementation or technical support rep is hard to get a hold of. But overall the program is good and I am looking forward to its potential to grow.

Integration with CRM.

Oct 02, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Built in pricing matrix that is easy to customize to our specifications.

Live integration with our CRM.

Customizable descriptions and pricing structure by repair.

Easy to add categories.

Cons: A more hands on set up from Profit Rhino would have made the integration smoother.

Pictures of equipment are pretty generic.

Install pricing is cumbersome to set up.

Overall: So far it has been positive in the 6 months we have been using it. Setup was a little rocky, but Profit Rhino support kept working with us to get set up how we needed it to be. Training is available, but you have to know what questions to ask.

Easy to Make a Profit

Dec 28, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The software as it was delivered was already heavily built out. It was easy to make changes to tailor the product to our needs. The pictures of the products and how things work are great.

Cons: The software is a little rigid, so not all required features that we would like are possible. I also found some of the pictures of tasks were incorrect, so they had to be changed.

Overall: We have been able to establish a baseline for each type of repair to standardize how each technician will make a repair so that the business is assured that the repair will be correct.

Greatest Program for Pricing

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I can show customers the pricing and it takes the guesswork out and I don't have to write up invoices and email to customers

Cons: At first I was overwhelmed but the more I use it the easier it became

Overall: CSR is a very knowledgeable instructor. I hope to be able to know as much as him

Pricing was way off for most jobs. Had to rebuild almost everything by scratch.

Nov 27, 2018
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: It was cute with pictures and was easy to set up categories & edit.

Cons: was not right for pricing. had materials listed that would NEVER be used for particular jobs. Descriptions were not very good. i had to rebuild almost everything to how i wanted it to work.

Overall: It was ok for a base system IMO. as a plumber It was nice to be able to do what i wanted eventually but if paying for a complete setup that had to be rebuilt i was not impressed. i would not use the program. They really need to get people who work in the industry to write their descriptions and fill in materials for jobs.

Just getting started

Dec 28, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Technicians like the notes, pictures and not having to hand write an invoice.

Cons: Some techs have trouble navigating though all the screens

Overall: So far so good, it's going to take more effort on the part of management to get it going.