Best For

HVAC, Plumbing, Electrical Residental Service Contractors who use or are interested in flat rate pricing or offering options to homeowners.

Product Details

Profit Rhino provides the top digital flat rate price book and mobile sales tool in the HVAC, plumbing and electrical home services industry. The flat rate price book comes pre-built, concise, and can real-time integrate with field service management software. The cloud-based management platform is powerful enough to completely customize the book, and sync the updates straight to the field. The mobile sales presentation tool allows techs to present up to 6 options to the homeowner.

Contact Details

Profit Rhino

https://profitrhino.com/

Founded in 2013

Located in United States

Starting Price

  • Not provided by vendor

Free Demo

  • Yes

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours
  • Online

Profit Rhino Features

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management
Billing & Invoicing
Commercial / Industrial
Contract Management
Customer Database
Electronic Signature
Mobile Access
Quotes / Estimates
Scheduling
Time Tracking
Work Order Management
Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Profit Rhino Reviews

Overall
4.5/5
Ease of Use
4.5/5
Customer Service
4.5/5

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Showing 24 of 24 reviews

Showing Most Helpful

Showing 24 of 24 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Kelton B.
Licensed Plumber
Facilities Services, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 2, 2018

“Profit Rhino Keeps Your Price Book Adapting and Alive, Just Like Your Industry.”

OverallWorth Every Penny
ProsProfit Rhino is the most comprehensive, adaptive pricing software in the industry. The technical support has been great since we went online with them and they are constantly improving their game and responding to our needs with their software. Our main guy, technical staff has taken care of us with every single one of our questions, no matter how big or silly stupid. With google pictures integrated, it is insanely easy to bring your pricebook to life, and help educate customers on their options. It takes some time to fine-tune and master, but it is well worth every second. Also, because it is compatible to be used across multiple dispatch platforms, and designed to work smoothly with each, your hard work in pricebook customization will never be lost should you choose to do something like an upgrade from Field Edge to Service Titan. The best thing about this software is its adaptability. Once the price book has been organized and customized, you can change prices based on how your cost environment is changing. For instance, if copper goes up, you can enter a % increase in copper and all copper items in your price book will increase by that amount, causing each service item in the price book to adjust for each of its copper items. This is so helpful for keeping margins where they need to be and keeping up with inflation. Profit Rhino is a powerful tool which has made our company far more profitable and helped our techs believe in their prices.
ConsDont Expect the stock prices and items to be what you want. Each company is different in how they price and sell. Although there are a log of good items and a lot of insight with the stock items, expect to put in time customizing and building it exactly how you want it. Once its built then it just becomes a matter of selling it, making the extra money, and maintaining which is extremely simple to do.
Reviewer Source 
Source: Capterra
October 2, 2018
Nick A.
Vice President
Construction, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 12, 2019

“Profit Rhino - Flat rate pricing review”

OverallI researched about 5 different flat rate pricing systems. I felt that this was the best fit my business. I went with Profit Rhino because of the individual training, ease of use and being able to customize it to my parts and tasks I want to use. It all starts with the training. At first, there is a lot of background work to be done. But the reps at Profit Rhino helped us with everything so it would be a seamless transition. I really like how there were 7 training seasons that covered everything so we were ready to launch within 6 weeks of signing up with them. After going through the training we felt very confident in using the system in the field. We still had a few things to change here and there, but for the most part it was very easy to use. My tech actually took to it very fast. He took a few days on his own entering service tickets we had already done for practice then he was off and running. Once we started using it in the field everyday we realized how easy this made everything for us. Over the first few weeks we slowly started customizing the parts and tasks to fit our needs. We are still making minor changes on a weekly basis when new situations arise. We love how everything is in real time. My tech gets signatures and payments right at the job. So, when my tech is done at a service call we instantly see the service ticket at the office and can process the paperwork. We showed a 500% increase in February over last year. We are very happy.
ProsI like the ease of use and that I can customize it to my specific needs. I also like that if came with a break even calculator to get an accurate pricing structure for my labor rates. I also like that there was 7 training season to help us launch this system.
ConsAt first I did not like all of the tasks and parts that were pre-loaded in the system. But I soon figured out how to add and delete the stuff I want so it is not so cluttered when I search for stuff.
Reviewer Source 
Source: Capterra
March 12, 2019
Jason B.
President
Mechanical or Industrial Engineering, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 24, 2018

“Love Profit Rhino!!!”

OverallStruggled for many years with many of the Flat Rate Books out there being to confusing and not very accurate. Profit Rhino has been a great partner in helping us to achieve a better average ticket and they are constantly improving on the content within the book. All of their staff seems to be excited and ready to help us figure out different strategies for different issues.
ProsSimplicity. Easy flow from finding a task to presenting the proposal to the customer. Links with our software. Constantly improving and upgrading the books potential.
ConsAny one can find a negative about a product or service. It's the way the company handles the problem, that's when you find out how great a company is. Every time we need assistance they are right there for us.
Reviewer Source 
Source: Capterra
September 24, 2018
Bodie V.
Residential Plumbing Department Manager
Consumer Services, 501-1000 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
September 25, 2018

“We have been using Profit Rhino since October 2017”

OverallUsing Profit Rhino has made us more consistent with our pricing across the board. It has also liberated our technicians to provide an upfront price instead of handing over a large time & material invoice to a customer.
ProsWe like having the ability to fully customize any and all tasks. The Profit Rhino team is easy to work with and they listen to our concerns and feedback. Profit Rhino's presentation view for the customer has really helped our customers become better informed consumers. The cross-sales feature (Amazon like recommendations) has really streamlined the work flow for our techs and has helped them not to forget to add specific tasks or maintenance agreements.
ConsThe amount of time that it takes re-sync or download all data if needed. This time can range anywhere from 10-30 minutes. I can understand that we are a large company (nearly 200 field users) and that we have a huge amount of data, but speeding up the re-sync process would be more efficient for our techs.
Reviewer Source 
Source: Capterra
September 25, 2018
David D.
General Manager
Mechanical or Industrial Engineering, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 24, 2018

“A great partner with Service Titan”

OverallIn 1987, I was involved in writing the first beta programs of the Callahan and Roach pricing systems . Years later as a member of the Board for Excellence Alliance I produced our own in house flat rate pricing software. This program with its large inventory base and excellent pictures is the best that I have seen in the industry.
ProsThis program is very easy to get into the field quickly. A base line pricing is preloaded and we simply have to modify any details that may not fit our market. It is very detailed and the pictures are great. It merges with Service titan so we don't have to learn multiple platforms. It's a great value for the high quality of the product.
ConsThey are working on this but I would like an automatic update with Service Titan rather than the current method which requires involvement of a tech.
Reviewer Source 
Source: Capterra
October 24, 2018
JC B.
General Manager
Construction, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
3/5
Customer Service
4/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
December 31, 2018

“Small Company”

OverallAs a whole, the program is has been a good thing for us, and I hope to continue making improvements as we continue to grow our business.
ProsProfit Rhino is clean and looks very good in front of the customer. Profit Rhino also streamlines the process for my technicians in the home with our customers.
ConsIts a quite difficult to get completely setup, and it doesn't have a lot of options for gathering equipment information; ie. model and serial numbers, OR maintenance checklists without pay for extra modules. The new sections for equipment installs is setup backwards as to how it needs to be.
Reviewer Source 
Source: Capterra
December 31, 2018
Scott K.
Operations Manager
Mechanical or Industrial Engineering, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
May 14, 2019

“Moved our pricebook from another carrier to ProfitRhino”

OverallWe like the move that we made a lot and the staff at ProfitRhino are excellent. Great group of guys to work with and very good support team.
ProsThe functionality of this software is good. We can easily do add on tasks and change pricing as we see needed.
ConsTime consuming to do the add ons and pricing seems a bit off for our market place. Needs to sink better with every day changing market pricing of parts
Reviewer Source 
Source: Capterra
May 14, 2019
Richard K.
Director of Operations
Unspecified
Used the software for: 6-12 months
Overall Rating
2/5
Ease of Use
3/5
Customer Service
2/5
Features
3/5
Value for Money
2/5
Likelihood to Recommend
0/10
Reviewer Source 
Source: Capterra
April 28, 2018

“Dying business model, mediocre product, and dishonest company”

Proscan provide an okay mobile price book solution for a newer company that isn't ready for Service Titan, Field Edge, etc.
ConsMy biggest issue with this company is their dishonesty. Their market is being disrupted, and instead of adapting, they are preying on their typical clientele's ignorance on how software works. They claim to have an integration with ServiceTitan (as of the time of this review there is no API integration). Their pricebook is riddled with typos. Their backend is useless after the 1st import if youre on ServiceTitan. But they want you to pay monthly like their other clients have in the past before the market was changing. So they lie to you. They say if you cancel, they'll rip your price book out of ServiceTitan. That's not possible. They have no connection to your ServiceTitan account whatsoever. I called to ask how they planned to delete my pricebook. The guy I spoke to just danced around it and made various offers/promised to try to keep me from canceling. I canceled. My pricebook is right where I left it. This business is refusing to adapt, and it is therefore doomed.
Reviewer Source 
Source: Capterra
April 28, 2018
Melissa C.
Owner
Construction, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
January 21, 2019

“Great customer service and porduct”

OverallWe met the Profit Rhino team at the AHR expo. Rep was great and was very knowledgeable about the product. They helped with the start up and has been patient with our team. Customer service is top notch! Our techs seem to like Profit Rhino and it helps bring more profit to our HVAC business!!!
ProsI liked how the flat rate system worked well with what we already had going on for our HVAC business. I also like how the price list could go into Housecall Pro. We like that all our technicians have the same prices and pictures for all products and are able to present our customers the products on an IPAD. The price per month and the setup fee are reasonable.
ConsWe do not currently use all the features that Profit Rhino has to offer (better, best, good options). It has not fully integrated with Housecall Pro yet.
Reviewer Source 
Source: Capterra
January 21, 2019
Jason C.
VP of Service & Commercial Sales/Construction
Consumer Services, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 17, 2019

“Easy to use and easy to implement”

OverallThe tier offerings available are fantastic along with add-on pricing. The overall presentation is appealing.
ProsThe support behind the product has been great, they are just a phone call away and very prompt with any resolution required.
ConsThe integration process with Service Titan. In the begenning, we were told there would be an API integration but Service Titan killed that, no fault of Profit Rhino
Reviewer Source 
Source: Capterra
May 17, 2019
Avatar Image
Shawn H.
Owner
Construction, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 17, 2018

“Amazing product, even more amazing staff!”

OverallQuicker workflow for my techs in the field and building consistancy in our pricing.
ProsBest way to streamline your pricing. The team is flexible and willing to work with you to make the process as painless as possible.
ConsNothing to date! The software has done all I need and more so far.
Reviewer Source 
Source: Capterra
December 17, 2018
Chaz R.
Owner
Construction, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 31, 2018

“Great choice for my company”

ProsI enjoy the functionality and accuracy and customization of the labor and material calculations
ConsNo cons at this time, great overall software choice
Reviewer Source 
Source: Capterra
December 31, 2018
Bruce W.
Director
Consumer Services, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 7, 2018

“Profit Rhino Pricing program”

OverallRep was great to work with and have recommended the product, and Rep to do the training for others. Very patient trainer and knowledgable about getting the most out of the system.
ProsProfit Rhino is a very easy to use platform for the technicians and customer. Training is great, technicians catch on quickly and want to use the pricing module to help deliver options to the customers.
ConsProfit Rhino is always updating and thinking about what their customer's needs are. Profit Rhino is always improving upon itself.
Reviewer Source 
Source: Capterra
October 7, 2018
Christopher D.
CEO
Construction, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
October 30, 2018

“Great Price Book”

OverallProfit Rhino works well with Service Titan. It's easy to set up, the model is accurate, and the customer support is wonderful.
ProsProfit Rhino is simple to set up and use.
ConsIts difficult to create special price points within existing business lines. You can do it, it takes a little more work.
Reviewer Source 
Source: Capterra
October 30, 2018
Johnny G.
Electrical Contractor
Construction, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
January 3, 2019

“Electrical Pricing Software ”

OverallThe customer representative was my Tech support agent. She answered every question I had and educated me with this wonderful program. she was patient and very professional in walking me through the sessions of the programs. Thank You very satisfied customer
ProsEverything about this product is easy to use and The invoices look professional they have a lot of options to chose from and time consuming.
ConsNone has everything I need to work with
Reviewer Source 
Source: Capterra
January 3, 2019
Mark Anthony R.
Owner
Mechanical or Industrial Engineering, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
January 30, 2019

“Plumbing Rhino review”

OverallInitial start up was brief and curt. Not very good opening for training. Fortunately I finally matched up with a great rep and she walked me through everything with rushing me off the phone.
ProsI like the systematic protocol. I love the reminders for other products before the techs sign off.
ConsIntial set up. Thousands of products to adjust prices to and its up to the company to do so.
Reviewer Source 
Source: Capterra
January 30, 2019
Lea K.
HVAC Coordinator
Oil & Energy, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 31, 2018

“Profit Rhino Review ”

OverallGreat experience and our Account Rep., was/is pretty flawless. Always answered my emails in a timely manner!
ProsVery User friendly. We are enjoying the ease of quoting jobs, etc., with accuracy and are selling jobs quoted on site. Keeping all employees on the "same page"!
ConsWe have not really found any negative at this point.
Reviewer Source 
Source: Capterra
October 31, 2018
Ellen V.
Vice President
Construction, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 19, 2018

“Highly recommend Profit Rhino”

OverallOur company has been very pleased with the fact that all update suggestions have been heard and implemented. Also the fact that Profit Rhino is domestic and user friendly.
ProsThis software has increased our margin and decreased our clerical time in the field and allows for easy upsell.
ConsIt was not on the market and available to the Plumbing/HVAC trade sooner.
Reviewer Source 
Source: Capterra
October 19, 2018
Jim N.
Sales Manager
Consumer Services, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 16, 2019

“Experts in their field!”

OverallThe support team is always on top of issues. They answer the phone promptly or return calls and emails within a very short period. You can't ask for better customer service! Keep up the good work!!
ProsIt is very easy to use and is always up to date.
ConsHaven't found anything as of yet. Very streamlined system.
Reviewer Source 
Source: Capterra
April 16, 2019
Josh F.
Operations Manager
Construction, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
October 2, 2018

“Integration with CRM.”

OverallSo far it has been positive in the 6 months we have been using it. Setup was a little rocky, but Profit Rhino support kept working with us to get set up how we needed it to be. Training is available, but you have to know what questions to ask.
ProsBuilt in pricing matrix that is easy to customize to our specifications. Live integration with our CRM. Customizable descriptions and pricing structure by repair. Easy to add categories.
ConsA more hands on set up from Profit Rhino would have made the integration smoother. Pictures of equipment are pretty generic. Install pricing is cumbersome to set up.
Reviewer Source 
Source: Capterra
October 2, 2018
Bob F.
Operations Manager
Construction, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
December 28, 2018

“Easy to Make a Profit”

OverallWe have been able to establish a baseline for each type of repair to standardize how each technician will make a repair so that the business is assured that the repair will be correct.
ProsThe software as it was delivered was already heavily built out. It was easy to make changes to tailor the product to our needs. The pictures of the products and how things work are great.
ConsThe software is a little rigid, so not all required features that we would like are possible. I also found some of the pictures of tasks were incorrect, so they had to be changed.
Reviewer Source 
Source: Capterra
December 28, 2018
Michael P.
Owner
Construction, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 2, 2018

“Greatest Program for Pricing ”

OverallCSR is a very knowledgeable instructor. I hope to be able to know as much as him
ProsI can show customers the pricing and it takes the guesswork out and I don't have to write up invoices and email to customers
ConsAt first I was overwhelmed but the more I use it the easier it became
Reviewer Source 
Source: Capterra
October 2, 2018
angie w.
owner
Construction, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
2/5
Ease of Use
2/5
Customer Service
4/5
Features
2/5
Value for Money
1/5
Likelihood to Recommend
2/10
Reviewer Source 
Source: Capterra
November 27, 2018

“Pricing was way off for most jobs. Had to rebuild almost everything by scratch.”

OverallIt was ok for a base system IMO. as a plumber It was nice to be able to do what i wanted eventually but if paying for a complete setup that had to be rebuilt i was not impressed. i would not use the program. They really need to get people who work in the industry to write their descriptions and fill in materials for jobs.
ProsIt was cute with pictures and was easy to set up categories & edit.
Cons was not right for pricing. had materials listed that would NEVER be used for particular jobs. Descriptions were not very good. i had to rebuild almost everything to how i wanted it to work.
Reviewer Source 
Source: Capterra
November 27, 2018
Jeff H.
VP
Construction, 201-500 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
3/5
Customer Service
4/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
December 28, 2018

“Just getting started ”

OverallSo far so good, it's going to take more effort on the part of management to get it going.
ProsTechnicians like the notes, pictures and not having to hand write an invoice.
ConsSome techs have trouble navigating though all the screens
Reviewer Source 
Source: Capterra
December 28, 2018