# Profit Rhino Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Profit Rhino the right HVAC solution for you? Explore 50 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159314/Profit-Rhino/reviews --- Profit Rhino 4.6 (50) [View alternatives](https://www.capterra.com/p/159314/Profit-Rhino/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 14th, 2026 # Reviews of Profit Rhino Ease of use 4.5 Customer Service 4.7 ## Pros and Cons in Reviews JS Jay S Electrical contractorElectrical/Electronic Manufacturing, 2 - 10 employeesUsed the software for: Less than 6 months. “Profit Rhino is a good starting point but you will still have to make adjustments and additions on your own.“ February 17, 2023 JS Jay S Electrical contractorElectrical/Electronic Manufacturing, 2 - 10 employeesUsed the software for: Less than 6 months. “I did realize I wasn’t charging enough. While some of the pricing is out of line, I make some price tweaks to the line items.“ February 17, 2023 Jeffrey R OwnerConstruction, 2 - 10 employeesUsed the software for: Less than 6 months. “Helped us streamline our pricing for repairs and installs.“ August 18, 2021 KL Kaleb L PresidentConstruction, 2 - 10 employeesUsed the software for: 6-12 months. “Not applicable.“ October 11, 2021 ML Mitchell L President Construction, 2 - 10 employeesUsed the software for: Less than 6 months. “What I like most is the Flatrate pricing and Option Boards.“ June 2, 2021 RC Richard C OwnerBuilding Materials, Self-employedUsed the software for: Less than 6 months. “Can't search for customers name on the ipads.“ May 12, 2021 Jeffrey R OwnerConstruction, 2 - 10 employeesUsed the software for: Less than 6 months. “Our techs can now easily find hardware and prices.“ August 18, 2021 ## Showing most helpful reviews Showing 1-25 of 50 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jeffrey R. Owner Construction Used the software for: Less than 6 months ### "Pricing Improvements" August 18, 2021 5.0 Our techs can now easily find hardware and prices. Until now they would have to call the office to make sure pricing was accurate. Pros Helped us streamline our pricing for repairs and installs. We found that some items was lower than average and a couple was higher. Now we feel the prices are more consistent across the company. Cons Some information doesn't import into Housecall pro. I would like to have seen descriptions imported over. Right now its just Category, Item number, Title and Prices. Review Source SB Scott B. Owner Retail Used the software for: 2+ years ### "Best Flat Rate on The Market" April 9, 2021 5.0 Our experience has been great from the start of the implementation to the go live date. There were a few hiccups that were quickly resolved and anytime you need a question answered the staff is always quick to respond and help out. Getting a quality product does not have to drain your bank account. You will not be disappointed with these guys! Pros Pre-built flat rate book and the ease of customizing your own. Implementation was breeze with responsive staff and a dedicated success coach! Cons I would like to see some dispatching software combined with this program. Reason for choosing Profit Rhino Ease of use and implementation. Review Source MT Melissa T. Office Manager Consumer Services Used the software for: 6-12 months ### "Run away!!" February 4, 2020 1.0 Horrible & a waste of money. Pros In the end of our relationship with Profit Rhino absolutely nothing about the product or what they claim they can do or sell. Cons We had purchased Profit Rhino under the understanding we were wanting price books for out guys (we have a lot of older staff who do not use technology along with large amount of older customers) We also knew eventually we possibly could use mobile app as well for our more tech savy employees (we thought this was great best of both worlds) . Went through a whole sales pitch, phones calls, videos, etc. Ended up purchasing product....big mistake. Half way through set up, company sold out to Calhaun Roach but we were never informed. So upon completing all tasks, pictures, the whole complete setup (which took some serious time which in turn cost money as well), contacted Profit Rhino to get books printed via email and phone. Kept getting told they were looking into our books, got the complete run around. Finally after reaching out and demanding speaking to a manager still got the run around but they finally admitted/ told us they no longer print books. Which defeats the whole purpose of use getting the product. They sent us a generic emailed version of a book that wasn't even our rates as a solution no refund nothing has been done. So in turn we now are using a completely different company and has worked out for what we needed. But wasted thousands of dollars and time. Save your money and keep looking else where people!! Customer service is not their strong point they just want to sell and lock you in. We literally were asked by Profit Rhino staff why do you need the books? Reason for choosing Profit Rhino We thought they seemed to be very knowledge, user friendly, books and mobile product, and though exactly what we had been looking for. Review Source JS James S. Owner Environmental Services Used the software for: 6-12 months ### "Easy to use, helps with up front pricing for HVAC companies " December 15, 2020 5.0 Overall experience has been good. Haven't had it implemented for a full cooling season yet. Pros Easy to use with good visuals for customers and techs. Pricing is right there and there are menus that don't quite fit into a category. There are options boards to give a customers options on repairs. Customer service is very responsive. Cons Takes a bit to on board. Still have not figured out a option for commercial and non-profit businesses. Switched from [FieldEdge Flat Rate Mobile](https://www.capterra.com/p/132009/Coolfront/) Wanted a program that I could implement option repairs for customers. Review Source KB Kelton B. Licensed Plumber Facilities Services Used the software for: 6-12 months ### "Profit Rhino Keeps Your Price Book Adapting and Alive, Just Like Your Industry." October 2, 2018 5.0 Worth Every Penny Pros Profit Rhino is the most comprehensive, adaptive pricing software in the industry. The technical support has been great since we went online with them and they are constantly improving their game and responding to our needs with their software. Our main guy, technical staff has taken care of us with every single one of our questions, no matter how big or silly stupid. With google pictures integrated, it is insanely easy to bring your pricebook to life, and help educate customers on their options. It takes some time to fine-tune and master, but it is well worth every second. Also, because it is compatible to be used across multiple dispatch platforms, and designed to work smoothly with each, your hard work in pricebook customization will never be lost should you choose to do something like an upgrade from Field Edge to Service Titan. The best thing about this software is its adaptability. Once the price book has been organized and customized, you can change prices based on how your cost environment is changing. For instance, if copper goes up, you can enter a % increase in copper and all copper items in your price book will increase by that amount, causing each service item in the price book to adjust for each of its copper items. This is so helpful for keeping margins where they need to be and keeping up with inflation. Profit Rhino is a powerful tool which has made our company far more profitable and helped our techs believe in their prices. Cons Dont Expect the stock prices and items to be what you want. Each company is different in how they price and sell. Although there are a log of good items and a lot of insight with the stock items, expect to put in time customizing and building it exactly how you want it. Once its built then it just becomes a matter of selling it, making the extra money, and maintaining which is extremely simple to do. Review Source JM Justin M. Owner Construction Used the software for: Less than 6 months ### "Disappointed " October 16, 2020 2.0 My support was good but the app didn’t support their system. The “back office” couldn’t seem to get our issue solved. Pros We liked the presentation and options that we presented to the customers Cons Needed help and the tech was great. It’s unfortunate that the program for some reason could not sent out options and customers did not receive our estimates on a regular bases. It happened at least 2-3 times on a weekly bases. Super disappointed Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing Profit Rhino Because it made sense for me at the time. Plus profit rhino seemed eager for me to sign up and service titan did not Switched from [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) I liked the app but we Constantly were having issues sending out estimates and it couldn’t get resolved, resulting in my business losing out on projects. Review Source NA Nick A. Vice President Construction Used the software for: Less than 6 months ### "Profit Rhino - Flat rate pricing review" March 12, 2019 5.0 I researched about 5 different flat rate pricing systems. I felt that this was the best fit my business. I went with Profit Rhino because of the individual training, ease of use and being able to customize it to my parts and tasks I want to use. It all starts with the training. At first, there is a lot of background work to be done. But the reps at Profit Rhino helped us with everything so it would be a seamless transition. I really like how there were 7 training seasons that covered everything so we were ready to launch within 6 weeks of signing up with them. After going through the training we felt very confident in using the system in the field. We still had a few things to change here and there, but for the most part it was very easy to use. My tech actually took to it very fast. He took a few days on his own entering service tickets we had already done for practice then he was off and running. Once we started using it in the field everyday we realized how easy this made everything for us. Over the first few weeks we slowly started customizing the parts and tasks to fit our needs. We are still making minor changes on a weekly basis when new situations arise. We love how everything is in real time. My tech gets signatures and payments right at the job. So, when my tech is done at a service call we instantly see the service ticket at the office and can process the paperwork. We showed a 500% increase in February over last year. We are very happy. Pros I like the ease of use and that I can customize it to my specific needs. I also like that if came with a break even calculator to get an accurate pricing structure for my labor rates. I also like that there was 7 training season to help us launch this system. Cons At first I did not like all of the tasks and parts that were pre-loaded in the system. But I soon figured out how to add and delete the stuff I want so it is not so cluttered when I search for stuff. Review Source Shawn H. Owner Construction Used the software for: 6-12 months ### "Amazing product, even more amazing staff!" December 17, 2018 5.0 Quicker workflow for my techs in the field and building consistancy in our pricing. Pros Best way to streamline your pricing. The team is flexible and willing to work with you to make the process as painless as possible. Cons Nothing to date! The software has done all I need and more so far. Review Source JC Jason C. VP of Service & Commercial Sales/Construction Consumer Services Used the software for: 6-12 months ### "Easy to use and easy to implement" May 17, 2019 5.0 The tier offerings available are fantastic along with add-on pricing. The overall presentation is appealing. Pros The support behind the product has been great, they are just a phone call away and very prompt with any resolution required. Cons The integration process with Service Titan. In the begenning, we were told there would be an API integration but Service Titan killed that, no fault of Profit Rhino Review Source VR Verified Reviewer VP Construction Used the software for: Less than 6 months ### "Profit Rhino Review" October 30, 2018 4.0 The sales rep was wonderful. The implementation or technical support rep is hard to get a hold of. But overall the program is good and I am looking forward to its potential to grow. Pros The tasks come with pictures to help explain to clients what you are fixing. Although sometimes the pictures do not match what they are describing and are often reused. Cons The implementation process leaves a lot to be desired. Common tasks like different lengths, amperages, and conduit types were left off of the dedicated circuit and circuit extension categories. I’m 4 months in and this has not been completely adjusted or corrected. There is a lot of “ that’s up to you to change” than initially advertised. Review Source CR Chaz R. Owner Construction Used the software for: 6-12 months ### "Great choice for my company" December 31, 2018 5.0 Pros I enjoy the functionality and accuracy and customization of the labor and material calculations Cons No cons at this time, great overall software choice Review Source JN Jim N. Sales Manager Consumer Services Used the software for: Less than 6 months ### "Experts in their field!" April 16, 2019 5.0 The support team is always on top of issues. They answer the phone promptly or return calls and emails within a very short period. You can't ask for better customer service! Keep up the good work!! Pros It is very easy to use and is always up to date. Cons Haven't found anything as of yet. Very streamlined system. Review Source AM Alyssa M. Business Development Manager Construction Used the software for: Less than 6 months ### "Great product, excellent customer service" February 17, 2021 5.0 Pros It's an easy product to implement and navigate even for people who are not well versed in tech. Cons The integration with our software was a bit difficult, however, that is likely our software's issue - not Profit Rhino. Review Source JG Johnny G. Electrical Contractor Construction Used the software for: Less than 6 months ### "Electrical Pricing Software " January 4, 2019 5.0 The customer representative was my Tech support agent. She answered every question I had and educated me with this wonderful program. she was patient and very professional in walking me through the sessions of the programs. Thank You very satisfied customer Pros Everything about this product is easy to use and The invoices look professional they have a lot of options to chose from and time consuming. Cons None has everything I need to work with Review Source LK Lea K. HVAC Coordinator Oil & Energy Used the software for: Less than 6 months ### "Profit Rhino Review " October 31, 2018 5.0 Great experience and our Account Rep., was/is pretty flawless. Always answered my emails in a timely manner! Pros Very User friendly. We are enjoying the ease of quoting jobs, etc., with accuracy and are selling jobs quoted on site. Keeping all employees on the "same page"! Cons We have not really found any negative at this point. Review Source MY Michelle Y. General Manager Consumer Services Used the software for: Less than 6 months ### "Profit Rhino Rules" March 19, 2021 5.0 Pros The navigation is easy around the site. The training was presented in a very understandable manner. The support from our Implementation Specialist has been phenomenal. Cons We have not come across any cons yet through this software. Review Source JH Jeff H. VP Construction Used the software for: Less than 6 months ### "Just getting started " December 28, 2018 4.0 So far so good, it's going to take more effort on the part of management to get it going. Pros Technicians like the notes, pictures and not having to hand write an invoice. Cons Some techs have trouble navigating though all the screens Review Source Hallye N. Operations Manager Consumer Services Used the software for: 6-12 months ### "Still the Right Way to Go" March 5, 2026 4.0 We liked using profit rhino for our pricing structure and it takes the question on if we are pricing correctly and fairly out of the equation. Simple and easy decision to continue using it. Pros Profit Rhino still makes it easy to present consistent and professional pricing to customers. It has only improved since we first started using it. Cons After we took the time to go through the entire price book and catalog we had balanced and affordable pricing for our customers, so we did have some time investment at the beginning Review Source JB Jamie B. Office Administrator Construction Used the software for: Less than 6 months ### "Great Produce, Great Service, Great Pricing" May 4, 2021 5.0 Pros This product saves our techs a lot of time in the field. They no longer have to call the office to find out how much to charge a customers, nor do the owners have to call to find out what we charged a customer the last time we did work for them. With the prices of the products being updated quarterly, we no longer have to worry about charging the same or more than our competitors. If we think the price is too high for something, we can go in and change it, not charging enough? We are able to fix that on our own as well. With this product, maybe, just maybe the owners of the company will finally be able to draw a regular paycheck than having to worry about where the money will come from to pay their employees. Cons The only 3 things I do not like about Profit Rhino is: 1. No calendar to put our service calls on 2. No way to enter Work Orders on the computer 3. The techs do not get notified when a new work order has been entered, they have to constantly synch the product to know what is going on. Reason for choosing Profit Rhino We chose Profit Rhino because it has everything we were looking for, mainly the price book. Before, I (the office administrator) was having to go and search up each product and figure up the new price then enter it into our system. With this product, not only has it cut our technicians' time in half, but also mine. And with it being updated quarterly, it is a huge time saver. Review Source RM Robert M. Owner Construction Used the software for: 6-12 months ### "The best software for hvac industry " September 3, 2021 5.0 Pros How easy the software is to use the customer service is great. The training was very good thank for everything y’all do for my hvac business Cons The only thing I wish you had is Leeds and a gps app would be nice Reason for choosing Profit Rhino I did feel disrespected because I’m a small business y’all made me feel like I belong Review Source RK Richard K. Director of Operations Used the software for: 6-12 months ### "Dying business model, mediocre product, and dishonest company" April 28, 2018 2.0 Pros can provide an okay mobile price book solution for a newer company that isn't ready for Service Titan, Field Edge, etc. Cons My biggest issue with this company is their dishonesty. Their market is being disrupted, and instead of adapting, they are preying on their typical clientele's ignorance on how software works. They claim to have an integration with ServiceTitan (as of the time of this review there is no API integration). Their pricebook is riddled with typos. Their backend is useless after the 1st import if youre on ServiceTitan. But they want you to pay monthly like their other clients have in the past before the market was changing. So they lie to you. They say if you cancel, they'll rip your price book out of ServiceTitan. That's not possible. They have no connection to your ServiceTitan account whatsoever. I called to ask how they planned to delete my pricebook. The guy I spoke to just danced around it and made various offers/promised to try to keep me from canceling. I canceled. My pricebook is right where I left it. This business is refusing to adapt, and it is therefore doomed. Review Source JK Jim K. Advanced Custodial Enginer Tech PhD Construction Used the software for: Less than 6 months ### "Amazing Product & Customer Service!" March 26, 2021 5.0 Our overall experience has been one of sheer delight. It has been wonderful working with \[SENSITIVE CONTENT HIDDEN\], It has been amazing creating our portal and putting things together. \[SENSITIVE CONTENT HIDDEN\] has been well above fantastic to work with. If ever an employee needed a raise and a company car, it would Be \[SENSITIVE CONTENT HIDDEN\] . Pros One of the best features of Profit Rhino is its customizability. Being able to customize it specifically to our needs. It is super user-friendly. We really love some of the functions of being able to see how profitable we are with service and parts. Easy to add parts, easy to had Brands and manufacturers. Cons Technically, there are controls that only our tech support guy(\[SENSITIVE CONTENT HIDDEN\]) has, that I wish i had the option to have access to do without bothering him. Review Source JB Jason B. President Mechanical or Industrial Engineering Used the software for: 2+ years ### "Love Profit Rhino!!!" September 24, 2018 5.0 Struggled for many years with many of the Flat Rate Books out there being to confusing and not very accurate. Profit Rhino has been a great partner in helping us to achieve a better average ticket and they are constantly improving on the content within the book. All of their staff seems to be excited and ready to help us figure out different strategies for different issues. Pros Simplicity. Easy flow from finding a task to presenting the proposal to the customer. Links with our software. Constantly improving and upgrading the books potential. Cons Any one can find a negative about a product or service. It's the way the company handles the problem, that's when you find out how great a company is. Every time we need assistance they are right there for us. Review Source BV Bodie V. Residential Plumbing Department Manager Consumer Services Used the software for: 6-12 months ### "We have been using Profit Rhino since October 2017" September 25, 2018 4.0 Using Profit Rhino has made us more consistent with our pricing across the board. It has also liberated our technicians to provide an upfront price instead of handing over a large time & material invoice to a customer. Pros We like having the ability to fully customize any and all tasks. The Profit Rhino team is easy to work with and they listen to our concerns and feedback. Profit Rhino's presentation view for the customer has really helped our customers become better informed consumers. The cross-sales feature (Amazon like recommendations) has really streamlined the work flow for our techs and has helped them not to forget to add specific tasks or maintenance agreements. Cons The amount of time that it takes re-sync or download all data if needed. This time can range anywhere from 10-30 minutes. I can understand that we are a large company (nearly 200 field users) and that we have a huge amount of data, but speeding up the re-sync process would be more efficient for our techs. Review Source DD David D. General Manager Mechanical or Industrial Engineering Used the software for: 1-2 years ### "A great partner with Service Titan" October 24, 2018 5.0 In 1987, I was involved in writing the first beta programs of the Callahan and Roach pricing systems . Years later as a member of the Board for Excellence Alliance I produced our own in house flat rate pricing software. This program with its large inventory base and excellent pictures is the best that I have seen in the industry. Pros This program is very easy to get into the field quickly. A base line pricing is preloaded and we simply have to modify any details that may not fit our market. It is very detailed and the pictures are great. It merges with Service titan so we don't have to learn multiple platforms. It's a great value for the high quality of the product. Cons They are working on this but I would like an automatic update with Service Titan rather than the current method which requires involvement of a tech. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.