# Outreach Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Outreach the right Sales Engagement Platform solution for you? Explore 308 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159318/Outreach/reviews --- Outreach 4.4 (308) [View alternatives](https://www.capterra.com/p/159318/Outreach/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Outreach Ease of use 4.2 Customer Service 4.1 ## Pros and Cons in Reviews RP Randy P Account managerComputer Software, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “It is in my opinion the best tool in the market - it integrates with our CRM and other tools, it has adaptability to set it up for smaller and bigger sales teams and you can set up a mix of different actions in the sequences (manual vs. auto, social connects, calls etc).“ July 7, 2025 BD Barry D Account ExecutiveTelecommunications, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “There were times where I could not find the button to click to remove someone from a sequence.“ January 19, 2026 Ryan E SDRMarketing and Advertising, 501 - 1,000 employeesUsed the software for: More than 2 years. “I know my work is safe and secure because we are able to access Outreach through our single-sign-on portal, but it is not distracting where I would need to sign in several times or after a few clicks.“ August 8, 2025 Rico L AEComputer Software, 201 - 500 employeesUsed the software for: 1-2 years. “Generally nothing to complain about, however if you do need assistance, sometimes the response rate can be a bit slow.“ December 29, 2025 Alexander S Head Enterprise SalesInformation Technology and Services, 201 - 500 employeesUsed the software for: More than 2 years. “Solid - the UI/UX is not the easiest to navigate and we found competitiors easier to set up, however once in functionality, reporting and integrations are far superior.“ December 14, 2025 YD Yanne D Business Development RepresentativeHospitality, 501 - 1,000 employeesUsed the software for: Less than 6 months. “Sometimes there was less flexibility with logging off-platform outreach efforts, which is something that happens often with sales staff.“ May 7, 2025 Ryan E SDRMarketing and Advertising, 501 - 1,000 employeesUsed the software for: More than 2 years. “There is data to support the effectiveness of my email campaigns which keep me from wasting time on things that are not working and keeps me focused on what is working.“ August 8, 2025 ET Erin T Sales EnablementMarketing and Advertising, 51 - 200 employeesUsed the software for: More than 2 years. “Also limited reporting in terms of filtering custom dates (currently cannot pull total activity metrics for 3 months - which creates a manual effort when reporting on quarterly activity goals for an organization)“ November 15, 2023 ## Showing most helpful reviews Showing 1-25 of 308 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Scott B. Head of Sales Banking Used the software for: 2+ years ### "Outreach continues to be the category leader for sales engagement software. " February 12, 2026 5.0 I've been using outreach for years across several companies for different types of GTM teams. It's the best tool for SDRs and AEs at all types of levels to do prospecting at scale. Pros Outreach is the category leader for sales enablement tools. It's the best tool to use for prospecting at scale. Cons I don't have any complaints. Outreach continues to deliver on its product and overall customer support. Switched from [SalesLoft](https://www.capterra.com/p/157977/SalesLoft/) Outreach has better analytics and is easier to use overall. Review Source VR Verified Reviewer Head Enterprise Sales Information Technology and Services Used the software for: 2+ years ### "Outreach - above the rest." December 14, 2025 5.0 Solid - the UI/UX is not the easiest to navigate and we found competitiors easier to set up, however once in functionality, reporting and integrations are far superior. Pros Best in class product vs salesloft or clari in market - functionality, reporting and for sales dev teams this has far more to offer. Cons set up and learning curve, salesloft is a lot easier to use for just dialling/cadences having swtiched between the two. Switched from [SalesLoft](https://www.capterra.com/p/157977/SalesLoft/) We had used both and partnered with both systems. SDRs and management found reporting, insights and customisations significantly higher. Review Source jP jess P. bd Marketing and Advertising Used the software for: Less than 6 months ### "decent for BDs who need to knowledge share" December 14, 2024 3.0 Pros easy to understand interface with good knowledge sharing Cons complex and opaque when it comes to archiving Review Source Kevin H. Senior SDR Computer Software Used the software for: 1-2 years ### "Saves Time and Boosts Productivity" August 26, 2025 5.0 My experience with Outreach has been very positive. The platform streamlines sales engagement through automation while remaining easy to use for day-to-day tasks. It saves a significant amount of time, helps keep outreach organized, and makes it easier to scale prospecting efforts effectively. Even with a small learning curve at the beginning, the benefits in efficiency and productivity are clear. Pros Outreach makes sales automation simple and efficient. The platform is very intuitive, and setting up sequences is quick and straightforward. Its ease of use saves a lot of time on repetitive tasks and allows me to focus more on engaging with prospects. Cons Some features can feel a bit complex at first, and there’s a short learning curve when setting up advanced workflows. However, once you get used to it, the platform runs smoothly. Switched from [SalesLoft](https://www.capterra.com/p/157977/SalesLoft/) Because Outreach is easier to use and the Kaia recording is a big benefit we haven't had before with SalesLoft Review Source BD Barry D. Account Executive Telecommunications Used the software for: 2+ years ### "My Review of Outreach " January 19, 2026 4.0 Overall I like the tool. I like adding prospects to sequences and having the action notation to Salesforce Pros It keeps me organized and accountable for my day. As an account executive, this is critical. The automation saves so much time in my day. Cons Interface navigation can be a little challenging sometimes. There were times where I could not find the button to click to remove someone from a sequence. Review Source Ryan E. SDR Marketing and Advertising Used the software for: 2+ years ### "Your Dream SDR Team" August 8, 2025 4.0 Overall I would say my experience with Outreach has been amazing. If your team does not have a tool to use that keeps their calls, emails, LinkedIn messages, texts, campaigns, reports, and any other tasks in one place, then give it a try. I know using Outreach is one tool that has enhanced my skillset and made me a better SDR overall. Think of what this could mean for an entire team!! Pros Outreach is a robust and stellar platform that will keep the sales team organized, efficient, and effective. I use Outreach to perform my everyday tasks as an SDR and without it I would be lost. The reports keep the entire team on the same page so that we are consistent and professional in our messaging. I am able to create my targeted cadences quickly and easily. There is data to support the effectiveness of my email campaigns which keep me from wasting time on things that are not working and keeps me focused on what is working. I know my work is safe and secure because we are able to access Outreach through our single-sign-on portal, but it is not distracting where I would need to sign in several times or after a few clicks. Anytime I am having an issue I can reach out to the Outreach support team and they are so friendly and happy to assist. They even have Outreach University which helps me level up my skillset on a regular basis. Cons Sometimes Outreach can be a little bit complicated and all of the bells and whistles can be overwhelming when you want to complete a simple tasks. Pulling lists with your own criteria can be difficult at times, but generally Outreach does exactly what you need it to do. You sometimes just have to figure out HOW! Review Source VR Verified Reviewer Account Executive Information Technology and Services Used the software for: 2+ years ### "Outreach for sales " February 7, 2026 5.0 I have been using outreach for 4 years now and have no complains , it is a great tool and I use it on a daily basis Pros I like that outreach integrates seamlessly with salesforce, is very easy to use and I can send linkedin connections, campaigns, create my templates and also call all from the same platform Cons I don't think that there is anything I don't like about outreach, overall a great tool and very easy to use Review Source VR Verified Reviewer AE Computer Software Used the software for: 1-2 years ### "Perfect for outbound " December 29, 2025 5.0 Pros Great for outreach analytics, automation and sequencing - also helpful to allow dials from different dial codes. Cons Generally nothing to complain about, however if you do need assistance, sometimes the response rate can be a bit slow. Review Source RP Randy P. Account manager Computer Software Used the software for: 2+ years ### "Great tool, changed the life of this sales rep" July 7, 2025 5.0 Making the life of a sales rep way easier by giving an easy to use platform to customize and execute outreach. Pros I have been using Outreach at 2 different companies now. It is in my opinion the best tool in the market - it integrates with our CRM and other tools, it has adaptability to set it up for smaller and bigger sales teams and you can set up a mix of different actions in the sequences (manual vs. auto, social connects, calls etc). It makes it highly customisable to the outreach you want to achieve and with the dashboards you can easily change your approach after. Cons There's some minor features that are still annoying to deal with. Blockers in sequences (bounced emails that will disrupt sequences) etc, for the rest I'm very happy with Outreach. Review Source VR Verified Reviewer COO Computer Software Used the software for: 2+ years ### "A CRM just for your SDRs." January 27, 2025 5.0 The product has everything an SDR would need to run their day, and nothing they don't. A phone and email solution that also allows you to run social (LinkedIn) steps as part of a sequence. Thoughtful and well-done. Pros The product integrates with the entire sales and marketing stack, making it really easy to build Outreach into a CRM just for your SDRs so they aren't alt-tabbing between Salesforce, Outreach, and other systems. It's all at their fingertips. Cons The Salesforce connector in particular can be a bit persnickety. While the technical support reps at Outreach are really strong, there's a lot of heavy lifting involved in tuning the Salesforce connector to make sure it works just right. Review Source VR Verified Reviewer Sr SDR Computer Software Used the software for: 1-2 years ### "I love outreach!" February 4, 2025 5.0 Outreach is amazing for doing all sorts of outbounding and inbounding Pros I do all my outbounding through Outreach and love how easy and productive it is Cons I haven't had any issues with Outreach so far Review Source YD Yanne D. Business Development Representative Hospitality Used the software for: Less than 6 months ### "Perfect BDR Tool" May 7, 2025 5.0 My team and I had a great experience with Outreach! It was especially helpful due to our call quota being 490 dials per week. We were able to keep track of our own dials as well as see where the team stood. Pros Helps sales staff organize daily tasks by importance as well as by outreach channel making it easy to differentiate outreach efforts. Cons Sometimes there was less flexibility with logging off-platform outreach efforts, which is something that happens often with sales staff. Review Source RN Ryan N. Sales Executive Banking Used the software for: 1-2 years ### "Outreach Review " July 15, 2024 5.0 Pros It makes prospecting by account so much easier, especially if you have multiple prospects in each account. Additionally, leveraging their triggers and automation can help you scale your outreach. Cons It is a very complex system but effective, there was much time spent configuring the platform to do what we needed but once set up it was awesome. Review Source CB Christian B. Manager, Strategic Alliances and Partnerships Computer Software Used the software for: 6-12 months ### "Sales Engagement Made Simple " July 21, 2022 4.0 I have used some alternatives to Outreach but think the ease of use and some powerful organizational and engagement features make this the best sales engagement platform for SaaS sales. Pros The ability to track email opens and a customers engagement level, and using features like tags to better organize myself to follow up with accounts at the best possible times in their buying cycle. Easy integrations and syncing with G suite and Salesforce. Cons The software is somewhat rigid in customization. Different team members were using different features and workflows and there was a lack of ability to customize certain workflows and tracking. Review Source VR Verified Reviewer UPE Education Management Used the software for: 6-12 months ### "Great for SDRS" December 17, 2020 4.0 They have fantastic customer service and a great knowledge base, I believe its called Outreach University for their customers. It is pretty intuitive to use at least at a baseline level. As an SDR its been great to have this added to our tech stack. Pros Handling your outbound and inbound efforts via Outreach has made things much easier. Before we were using Yesware and although it was affordable the user design and analytics left a lot to be desired. With outreach we can see what sequences are performing the best, which email templates get the highest response, and even when the best time to send emails are. We are also easily able to A/B test within sequences or copy sequences that are working well for other Reps and duplicate. It has made it easy for me to increase how much outbound I am able to do and made it so I can target specific personas easily. I tend to work out of Outreach way more than I work out of Salesforce as an SDR. Cons I feel that there are still features I do not understand within Outreach that I might be able to use more effectively. If they could guide the user more to make sure we are leveraging more of the software I think that would add to it. One of the cons is that you are unable to make dials from your laptop via Outreach, it must come through your cell and I much prefer to make calls via my laptop. Alternatives considered [Gong.io](https://www.capterra.com/p/157969/Gong-io/)[Yesware](https://www.capterra.com/p/136698/Yesware/) Review Source VR Verified Reviewer Business Development Representative Computer Software Used the software for: 6-12 months ### " Great "outreach" software that makes calling and emailing a breeze" November 6, 2018 4.0 Overall Outreach is a great sales tool that any organization with sales folks should consider. The ability to blast through dozens of calls in a couple minutes is really handy. Also the reporting/tracking of the successful emails makes it easy to see what's working and what's not. Pros \+ Lots of sales insight available (what sequences/emails are more effective than others) + 360 view is a great dashboard for any sales user where you can see your upcoming tasks (emails, calls, etc.) and process through them + Love the ability to be able to submit a quick question to the support team from the UI + You can tag prospects, calls, etc. which makes finding them a lot easier + The support team is very responsive to fixing issues and helping with training gaps Cons \- Notes on the account/company level don't work well (you enter notes on Mike Smith at Microsoft and those notes don't consistently show up for others at that same company) - There definitely are bugs that make some of the processes annoying - The interface is very busy. Would be nice to be able to customize what I see/don't see (perhaps this is allowed at the admin level) - Outreach needs to differentiate between Email Opt Out and Phone Opt out. Currently, if a prospect opts out of emails, we can still legally call him but Outreach wont let us sequence them because there is only one Opt Out within outreach. Hopefully this is fixed so we can still call folks who opted out of emails, but are open to calls. Review Source VR Verified Reviewer SDR E-Learning Used the software for: 2+ years ### "The Best Productivity/Follow-up Tool" July 26, 2020 5.0 I think if your in a fast paced organisation that need to follow-up with a large amount of leads, it will help automate and save your employees a lot of time. Pros The best feature of the tool is that it saves the most important resource in our world - 'TIME', especially in the sales function an important part of the job is to follow-up with potential prospects/leads. Outreach help me focus on what matters the most (being productive) and focus less on simple tasks such as follow-up emails, logging tasks. Just creat a sequence, use the custom tabs if need be) and then emails go out periodically (you can decide the schedule and content). JUST LOVE IT Cons I think the app is very flexible, there are so many features and depending on your organisation you might have some features restricted. I would recommend reading their blogs (there are quite a few functionalities and features that you might want to use but never realize they were already there) Review Source VR Verified Reviewer Digital marketer Publishing Used the software for: 6-12 months ### "Best sales execution platform" August 10, 2022 5.0 It helps our sales team to reach our key accounts with a key message in a right time. By integrating it with CRM we can maintain a record of each prospects email communications, calls, and meetings. The risk of losing deals got reduced after we started using Outreach. Pros Using Outreach we were able to automate our sales efforts. We have synched up Outreach with HubSpot to keep track of all our prospects activities. Most useful features are building email sequence, integrating CRM, calendar and meetings. It allows you to create, manage and control customer data. Cons It does not allow us to create visually appealing emails. It’s analytics dashboard is very hard to understand. Review Source VR Verified Reviewer Business Development Associate Computer Software Used the software for: 6-12 months ### "Worth every penny !" March 11, 2023 5.0 Having used three other competitor tools I felt outreach was a bit expensive, but it proved to be worth it. Outreach has an amazing UI and great customer support. I start and end my day with Outreach, it has a seamless sync with CRMs and reporting is very easy. Pros Managing all sales engagement activity within a single software is a boon for every salesperson out there. It saves. a lot of time and effort and helps to stay organized. Cons The price is a little higher than most of the competitors. Review Source MG Mollie G. Sales manager Computer Software Used the software for: 2+ years ### "Outreach updates are horrible and the CSM doesn’t know the product" October 9, 2023 1.0 Pros I use to like reporting and reliability but with updates none of that works Cons It’s unreliable and drops constantly. The reporting is no longer live. CSM doesn’t even know that we can transfer calls. It’s worthless Review Source VR Verified Reviewer Sr. Manager, Marketing & Sales Operations Computer Software Used the software for: 1-2 years ### "We couldn't hit our sales goals without it!" February 12, 2019 5.0 Pros The software itself is incredible, and functionally has everything imaginable, but I've been most impressed with the support. As an administrator that knew very little about the software when we implemented Outreach, the support team has been phenomenal. I've never worked with a more helpful, prompt team in my life. 10/10 to the Outreach Support team! Cons We've caused ourselves some pain by using some very unique objects and fields in our Salesforce CRM instance, which has caused some problems on the integration front. Basically, we haven't been able to take advantage of some Outreach functionality because the integration is built on the assumption of us using standard Salesforce objects and fields. Ultimately, the support team has helped us with some workarounds, but it's been a bit of a self-induced headache. Review Source VR Verified Reviewer Marketing Specialist Computer Software Used the software for: 2+ years ### "Task Management Tool for SDRs" June 11, 2019 5.0 Overall, solid tool that allows you to reach your sales and marketing goals. It is a great tool for Sales Development teams that keeps them on top of their tasks all in one platform. Pros Outreach is a great tool for organizing sales and marketing tasks. With its ability to send out mass or personalized emails, make phone calls, and organize daily tasks, this platform can accomplish a lot. The 360-degree view of your tasks makes it easy to stay on top of your goals. Cons It would be nice to be able to configure or personalize the 360 view page. While it provides a lot of good insight into my tasks and updates, it would be nice to filter out some of the less prioritized panels. Review Source DD Dez D. BDR Financial Services Used the software for: 6-12 months ### "BDC Review " July 7, 2022 5.0 Very easy to use and understand. Overall I love this software and how it helps me make my calls and sales Pros I like how I can integrate this with sales force and sequence my prospects form sales force to hear. From outreach I can make tasks and notes and make sure all my calls and emails are organized. Cons I dont like how sometimes there is some bugs that dont let me dial my calls and I have to exit off the site and then log back in. Review Source VR Verified Reviewer AE Financial Services Used the software for: 6-12 months ### "Overpriced, glitchy software" June 30, 2021 1.0 Negitive. Pros Its extremely frustrating so it brings the team together. Cons Most things. Its a real headache to use. Support is bad once you sign up. They dont care about you beyond the sales process. Review Source VR Verified Reviewer Account Executive Computer Software Used the software for: 2+ years ### "Outreach is great if used with integrations" November 23, 2021 5.0 Outreach is core to my outbound sales process. I also use the calendaring feature to have people book time on my calendar. Pros I like outreach's ability to connect to Linkedin inMail and Vidyard - definitely use Outreach in tandem with other solutions to drive results. You'll hit a ceiling just using sequences. Cons There are a lot of features and it can be overwhelming at first. You're going to need a lot of enablement and training for the sales team to adopt. 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