--- title: "Outreach Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Outreach the right Sales Engagement Platform solution for you? Explore 311 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/159318/Outreach/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Outreach 4.4 (311) [View alternatives](https://www.capterra.com/p/159318/Outreach/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of Outreach Ease of use 4.2 Customer Service 4.1 ## Pros and Cons in Reviews Dallin L Sales Ops ManagerElectrical/Electronic Manufacturing, 51 - 200 employeesUsed the software for: More than 2 years. “Email outbox is awesome - seeing everything in one place makes it easy for the sales rep to manage his work and easy for an admin to troubleshoot issues“ May 20, 2026 Dallin L Sales Ops ManagerElectrical/Electronic Manufacturing, 51 - 200 employeesUsed the software for: More than 2 years. “Outreach is not meant to be an automation tool like Zapier, but there are obvious holes in its automation abilities. Why is it so hard to update field values at certain steps or take specific actions at end of sequence?“ May 20, 2026 Nicholas P Account Development ManagerComputer Software, 11 - 50 employeesUsed the software for: More than 2 years. “The call quality and recording capabilities and ability to integrate with other platforms is a plus too.“ May 27, 2026 Nicholas P Account Development ManagerComputer Software, 11 - 50 employeesUsed the software for: More than 2 years. “Support can be a little slow to respond and solve issues at times, and occasionally be too vague in their answers to quickly solve an issue.“ May 27, 2026 RP Randy P Account managerComputer Software, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “It is in my opinion the best tool in the market - it integrates with our CRM and other tools, it has adaptability to set it up for smaller and bigger sales teams and you can set up a mix of different actions in the sequences (manual vs. auto, social connects, calls etc).“ July 7, 2025 BD Barry D Account ExecutiveTelecommunications, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “There were times where I could not find the button to click to remove someone from a sequence.“ July 24, 2026 Dallin L Sales Ops ManagerElectrical/Electronic Manufacturing, 51 - 200 employeesUsed the software for: More than 2 years. “It's easy to create sequences, schedules, templates, calendars etc to guide a prospect through a sequence.“ May 20, 2026 Rico L AEComputer Software, 201 - 500 employeesUsed the software for: 1-2 years. “Generally nothing to complain about, however if you do need assistance, sometimes the response rate can be a bit slow.“ December 29, 2025 ## Showing most helpful reviews Showing 1-25 of 311 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Barry D. Account Executive Used the software for: 3-5 years ### "I miss Outreach " July 28, 2026 5.0 Using outreach was very very easy. I guess I did not realize how good it was until my company switched to a different solution. Pros I like how you can see if an email has been opened within Gmail. It does not require a sidebar to view. Cons My company just switched to Cell’s loft. Now I really miss outreach so I cannot think of anything. I did not like about it. Review Source VR Verified Reviewer Account Development Manager Used the software for: 3-5 years ### "Outreach is a do it all sales tool" June 1, 2026 3.0 My experience with outreach has been overall positive, as it is a fairly straightforward, easy to set up and use outbound tool. But at the the same time, I do wish Outreach would allow for additional administrative and user customization and even deeper integrations with other tools in order to truly beat some of its competitors long term. Pros Outreach is the do it all tool for outbound sales teams. Outreach's features cover a wide variety of outbound strategies and allow for deeper understanding around meeting analytics, channel and template performance and overall team performance and metric attainment. The call quality and recording capabilities and ability to integrate with other platforms is a plus too. Cons Support can be a little slow to respond and solve issues at times, and occasionally be too vague in their answers to quickly solve an issue. Additionally, even on the admin end the platform can be rigid at times and not as responsive as platforms like Apollo or Salesforce to customized features and data sets. Review Source Dallin L. Sales Ops Manager Used the software for: 3-5 years ### "Sill the industry leader with room for improvement" May 26, 2026 4.0 Outreach provides great value for the money - the core email and sequencing product is still the best on the market Pros Engagement tracking (opens, clicks, replies by email) is hugely helpful. The core email engine is solid. It's easy to create sequences, schedules, templates, calendars etc to guide a prospect through a sequence. Email outbox is awesome - seeing everything in one place makes it easy for the sales rep to manage his work and easy for an admin to troubleshoot issues The Kaia call recording is functional and affordable Good value for the money AI chat support works and routes to a human when needed Cons Outreach is not meant to be an automation tool like Zapier, but there are obvious holes in its automation abilities. Why is it so hard to update field values at certain steps or take specific actions at end of sequence? There is some low hanging fruit here that I'm sure the competition is eating at. In some ways, it feels like the core Outreach engine was built in 2015 and largely left alone. I'm familiar with the interface and options, but it could use an overhaul. Review Source R Reviewer Account executive Used the software for: 1-3 years ### "Great value for money! Great solution for growing team." May 20, 2026 4.0 Overall very positive, on target with other cadence management solutions at a value price point. Very happy with my former usage of the product and would consider it again! Pros The pros for outreach were involving a mix of ease of use, value for price, and adoption for the actual software usage amongst the team. Coming from salesloft, outreach was a great alternative for most of the same suite of offerings and support was just as strong as Salesloft was. Cons The biggest con for my experience was initial onboarding / set up. Support overall was good, but the initial usage and adoption was a bit of challenge. Instructional guides were lacking, or potentially just not properly dispersed to ALL members of the rev team. Review Source Scott B. Head of Sales Used the software for: 3-5 years ### "Outreach continues to be the category leader for sales engagement software. " February 19, 2026 5.0 I've been using outreach for years across several companies for different types of GTM teams. It's the best tool for SDRs and AEs at all types of levels to do prospecting at scale. Pros Outreach is the category leader for sales enablement tools. It's the best tool to use for prospecting at scale. Cons I don't have any complaints. Outreach continues to deliver on its product and overall customer support. Review Source Verified Reviewer Account Executive Used the software for: 3-5 years ### "Outreach for sales " February 10, 2026 5.0 I have been using outreach for 4 years now and have no complains , it is a great tool and I use it on a daily basis Pros I like that outreach integrates seamlessly with salesforce, is very easy to use and I can send linkedin connections, campaigns, create my templates and also call all from the same platform Cons I don't think that there is anything I don't like about outreach, overall a great tool and very easy to use Review Source Verified Reviewer AE Used the software for: 1-3 years ### "Perfect for outbound " January 6, 2026 5.0 Pros Great for outreach analytics, automation and sequencing - also helpful to allow dials from different dial codes. Cons Generally nothing to complain about, however if you do need assistance, sometimes the response rate can be a bit slow. Review Source Verified Reviewer Head Enterprise Sales Used the software for: 3-5 years ### "Outreach - above the rest." December 15, 2025 5.0 Solid - the UI/UX is not the easiest to navigate and we found competitiors easier to set up, however once in functionality, reporting and integrations are far superior. Pros Best in class product vs salesloft or clari in market - functionality, reporting and for sales dev teams this has far more to offer. Cons set up and learning curve, salesloft is a lot easier to use for just dialling/cadences having swtiched between the two. Review Source R Reviewer Senior SDR Used the software for: 1-3 years ### "Saves Time and Boosts Productivity" August 28, 2025 5.0 My experience with Outreach has been very positive. The platform streamlines sales engagement through automation while remaining easy to use for day-to-day tasks. It saves a significant amount of time, helps keep outreach organized, and makes it easier to scale prospecting efforts effectively. Even with a small learning curve at the beginning, the benefits in efficiency and productivity are clear. Pros Outreach makes sales automation simple and efficient. The platform is very intuitive, and setting up sequences is quick and straightforward. Its ease of use saves a lot of time on repetitive tasks and allows me to focus more on engaging with prospects. Cons Some features can feel a bit complex at first, and there’s a short learning curve when setting up advanced workflows. However, once you get used to it, the platform runs smoothly. Review Source Ryan E. SDR Used the software for: 3-5 years ### "Your Dream SDR Team" August 11, 2025 4.0 Overall I would say my experience with Outreach has been amazing. If your team does not have a tool to use that keeps their calls, emails, LinkedIn messages, texts, campaigns, reports, and any other tasks in one place, then give it a try. I know using Outreach is one tool that has enhanced my skillset and made me a better SDR overall. Think of what this could mean for an entire team!! Pros Outreach is a robust and stellar platform that will keep the sales team organized, efficient, and effective. I use Outreach to perform my everyday tasks as an SDR and without it I would be lost. The reports keep the entire team on the same page so that we are consistent and professional in our messaging. I am able to create my targeted cadences quickly and easily. There is data to support the effectiveness of my email campaigns which keep me from wasting time on things that are not working and keeps me focused on what is working. I know my work is safe and secure because we are able to access Outreach through our single-sign-on portal, but it is not distracting where I would need to sign in several times or after a few clicks. Anytime I am having an issue I can reach out to the Outreach support team and they are so friendly and happy to assist. They even have Outreach University which helps me level up my skillset on a regular basis. Cons Sometimes Outreach can be a little bit complicated and all of the bells and whistles can be overwhelming when you want to complete a simple tasks. Pulling lists with your own criteria can be difficult at times, but generally Outreach does exactly what you need it to do. You sometimes just have to figure out HOW! Review Source Matthew K. RevOps Manager Used the software for: 3-5 years ### "Great GTM tool for scaling global sales organizations" June 2, 2025 4.0 Pros The core functionality is great and does what we need it to accomplish - the automation we can set up and the integrations to our CRM work great. Cons There are some features that would expect to be part of a GTM tool that handles A/B testing and scalability well, like history tracking, version controlling, and easier ways to verify our business to ensure our phone calls and emails don't hit spam. These aren't major issues, but would be very nice to have. Review Source Randy P. Account manager Used the software for: 3-5 years ### "Great tool, changed the life of this sales rep" July 9, 2025 5.0 Making the life of a sales rep way easier by giving an easy to use platform to customize and execute outreach. Pros I have been using Outreach at 2 different companies now. It is in my opinion the best tool in the market - it integrates with our CRM and other tools, it has adaptability to set it up for smaller and bigger sales teams and you can set up a mix of different actions in the sequences (manual vs. auto, social connects, calls etc). It makes it highly customisable to the outreach you want to achieve and with the dashboards you can easily change your approach after. Cons There's some minor features that are still annoying to deal with. Blockers in sequences (bounced emails that will disrupt sequences) etc, for the rest I'm very happy with Outreach. Review Source Yanne D. Business Development Representative Used the software for: Less than 1 year ### "Perfect BDR Tool" May 8, 2025 5.0 My team and I had a great experience with Outreach! It was especially helpful due to our call quota being 490 dials per week. We were able to keep track of our own dials as well as see where the team stood. Pros Helps sales staff organize daily tasks by importance as well as by outreach channel making it easy to differentiate outreach efforts. Cons Sometimes there was less flexibility with logging off-platform outreach efforts, which is something that happens often with sales staff. Review Source R Reviewer Ceo Used the software for: I used a free trial ### "Outreach review " April 21, 2025 4.0 Overall outreach is a good place for businesses to help grow Pros I like that outreach offers email automation and it’s really easy to do Cons I don’t have anything I dislike about outreach and works well Review Source R Reviewer Manager, Strategic Alliances and Partnerships Used the software for: Less than 1 year ### "Sales Engagement Made Simple " July 27, 2022 4.0 I have used some alternatives to Outreach but think the ease of use and some powerful organizational and engagement features make this the best sales engagement platform for SaaS sales. Pros The ability to track email opens and a customers engagement level, and using features like tags to better organize myself to follow up with accounts at the best possible times in their buying cycle. Easy integrations and syncing with G suite and Salesforce. Cons The software is somewhat rigid in customization. Different team members were using different features and workflows and there was a lack of ability to customize certain workflows and tracking. Review Source Verified Reviewer Business Development Representative Used the software for: Less than 1 year ### " Great "outreach" software that makes calling and emailing a breeze" November 21, 2018 4.0 Overall Outreach is a great sales tool that any organization with sales folks should consider. The ability to blast through dozens of calls in a couple minutes is really handy. Also the reporting/tracking of the successful emails makes it easy to see what's working and what's not. Pros \+ Lots of sales insight available (what sequences/emails are more effective than others) + 360 view is a great dashboard for any sales user where you can see your upcoming tasks (emails, calls, etc.) and process through them + Love the ability to be able to submit a quick question to the support team from the UI + You can tag prospects, calls, etc. which makes finding them a lot easier + The support team is very responsive to fixing issues and helping with training gaps Cons \- Notes on the account/company level don't work well (you enter notes on Mike Smith at Microsoft and those notes don't consistently show up for others at that same company) - There definitely are bugs that make some of the processes annoying - The interface is very busy. Would be nice to be able to customize what I see/don't see (perhaps this is allowed at the admin level) - Outreach needs to differentiate between Email Opt Out and Phone Opt out. Currently, if a prospect opts out of emails, we can still legally call him but Outreach wont let us sequence them because there is only one Opt Out within outreach. Hopefully this is fixed so we can still call folks who opted out of emails, but are open to calls. Review Source R Reviewer Sales Executive Used the software for: 1-3 years ### "Outreach Review " July 16, 2024 5.0 Pros It makes prospecting by account so much easier, especially if you have multiple prospects in each account. Additionally, leveraging their triggers and automation can help you scale your outreach. Cons It is a very complex system but effective, there was much time spent configuring the platform to do what we needed but once set up it was awesome. Review Source Erin T. Sales Enablement Used the software for: 3-5 years ### "Worth the Investment" November 20, 2023 5.0 Pros Outreach.io is an easy-to-use tool and incredibly helpful for our Sales Department. Whether you are a Sales Representative, Enablement/Operations, or a Sales Leader, it helps provide visibility into all activity metrics, keeps reps on track with daily/monthly activity, and takes the guess-work out of identifying prospects a rep needs to follow up with or prioritize throughout their outbound sales motion. Cons Some of the reporting functionality could be improved. For example, daily activity metrics has a 15-minute delay or so for pulling accurate metrics, which can make it difficult to identify underperforming reps in real-time. Also limited reporting in terms of filtering custom dates (currently cannot pull total activity metrics for 3 months - which creates a manual effort when reporting on quarterly activity goals for an organization) Review Source VR Verified Reviewer Product Marketing Manager Used the software for: 1-3 years ### "Great tool for automating repetitive tasks" November 26, 2021 5.0 Pros Easy to use, easy to scale and great tool to keep track of open tasks. Provides summary of engagement. Cons Sometimes, it was slow to load. Very rarely it also did not update the status of the leads correctly. Review Source Verified Reviewer Business Development Associate Used the software for: Less than 1 year ### "Worth every penny !" March 15, 2023 5.0 Having used three other competitor tools I felt outreach was a bit expensive, but it proved to be worth it. Outreach has an amazing UI and great customer support. I start and end my day with Outreach, it has a seamless sync with CRMs and reporting is very easy. Pros Managing all sales engagement activity within a single software is a boon for every salesperson out there. It saves. a lot of time and effort and helps to stay organized. Cons The price is a little higher than most of the competitors. Review Source Mollie G. Sales manager Used the software for: 3-5 years ### "Outreach updates are horrible and the CSM doesn’t know the product" October 10, 2023 1.0 Pros I use to like reporting and reliability but with updates none of that works Cons It’s unreliable and drops constantly. The reporting is no longer live. CSM doesn’t even know that we can transfer calls. It’s worthless Review Source Verified Reviewer Sr. Manager, Marketing & Sales Operations Used the software for: 1-3 years ### "We couldn't hit our sales goals without it!" February 13, 2019 5.0 Pros The software itself is incredible, and functionally has everything imaginable, but I've been most impressed with the support. As an administrator that knew very little about the software when we implemented Outreach, the support team has been phenomenal. I've never worked with a more helpful, prompt team in my life. 10/10 to the Outreach Support team! Cons We've caused ourselves some pain by using some very unique objects and fields in our Salesforce CRM instance, which has caused some problems on the integration front. Basically, we haven't been able to take advantage of some Outreach functionality because the integration is built on the assumption of us using standard Salesforce objects and fields. Ultimately, the support team has helped us with some workarounds, but it's been a bit of a self-induced headache. Review Source Verified Reviewer Marketing Specialist Used the software for: 3-5 years ### "Task Management Tool for SDRs" June 12, 2019 5.0 Overall, solid tool that allows you to reach your sales and marketing goals. It is a great tool for Sales Development teams that keeps them on top of their tasks all in one platform. Pros Outreach is a great tool for organizing sales and marketing tasks. With its ability to send out mass or personalized emails, make phone calls, and organize daily tasks, this platform can accomplish a lot. The 360-degree view of your tasks makes it easy to stay on top of your goals. Cons It would be nice to be able to configure or personalize the 360 view page. While it provides a lot of good insight into my tasks and updates, it would be nice to filter out some of the less prioritized panels. Review Source R Reviewer BDR Used the software for: Less than 1 year ### "BDC Review " July 8, 2022 5.0 Very easy to use and understand. Overall I love this software and how it helps me make my calls and sales Pros I like how I can integrate this with sales force and sequence my prospects form sales force to hear. From outreach I can make tasks and notes and make sure all my calls and emails are organized. Cons I dont like how sometimes there is some bugs that dont let me dial my calls and I have to exit off the site and then log back in. Review Source Verified Reviewer AE Used the software for: Less than 1 year ### "Overpriced, glitchy software" July 1, 2021 1.0 Negitive. Pros Its extremely frustrating so it brings the team together. Cons Most things. Its a real headache to use. Support is bad once you sign up. They dont care about you beyond the sales process. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.