--- title: "Outreach Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Outreach the right Sales Engagement Platform solution for you? Explore 311 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/159318/Outreach/reviews/" page_type: "reviews" language: "en" --- Outreach 4.4 (311) [View alternatives](https://www.capterra.com/p/159318/Outreach/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 31st, 2026 # Reviews of Outreach Ease of use 4.2 Customer Service 4.1 ## Pros and Cons in Reviews Dallin L Sales Ops ManagerElectrical/Electronic Manufacturing, 51 - 200 employeesUsed the software for: More than 2 years. “Email outbox is awesome - seeing everything in one place makes it easy for the sales rep to manage his work and easy for an admin to troubleshoot issues“ May 20, 2026 Dallin L Sales Ops ManagerElectrical/Electronic Manufacturing, 51 - 200 employeesUsed the software for: More than 2 years. “Outreach is not meant to be an automation tool like Zapier, but there are obvious holes in its automation abilities. Why is it so hard to update field values at certain steps or take specific actions at end of sequence?“ May 20, 2026 Nicholas P Account Development ManagerComputer Software, 11 - 50 employeesUsed the software for: More than 2 years. “The call quality and recording capabilities and ability to integrate with other platforms is a plus too.“ May 27, 2026 Nicholas P Account Development ManagerComputer Software, 11 - 50 employeesUsed the software for: More than 2 years. “Support can be a little slow to respond and solve issues at times, and occasionally be too vague in their answers to quickly solve an issue.“ May 27, 2026 Ryan E SDRMarketing and Advertising, 501 - 1,000 employeesUsed the software for: More than 2 years. “I know my work is safe and secure because we are able to access Outreach through our single-sign-on portal, but it is not distracting where I would need to sign in several times or after a few clicks.“ August 8, 2025 BD Barry D Account ExecutiveTelecommunications, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “There were times where I could not find the button to click to remove someone from a sequence.“ July 24, 2026 RP Randy P Account managerComputer Software, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “It is in my opinion the best tool in the market - it integrates with our CRM and other tools, it has adaptability to set it up for smaller and bigger sales teams and you can set up a mix of different actions in the sequences (manual vs. auto, social connects, calls etc).“ July 7, 2025 Rico L AEComputer Software, 201 - 500 employeesUsed the software for: 1-2 years. “Generally nothing to complain about, however if you do need assistance, sometimes the response rate can be a bit slow.“ December 29, 2025 ## Showing most helpful reviews Showing 1-25 of 311 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dallin L. Sales Ops Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Sill the industry leader with room for improvement" May 20, 2026 4.0 Outreach provides great value for the money - the core email and sequencing product is still the best on the market Pros Engagement tracking (opens, clicks, replies by email) is hugely helpful. The core email engine is solid. It's easy to create sequences, schedules, templates, calendars etc to guide a prospect through a sequence. Email outbox is awesome - seeing everything in one place makes it easy for the sales rep to manage his work and easy for an admin to troubleshoot issues The Kaia call recording is functional and affordable Good value for the money AI chat support works and routes to a human when needed Cons Outreach is not meant to be an automation tool like Zapier, but there are obvious holes in its automation abilities. Why is it so hard to update field values at certain steps or take specific actions at end of sequence? There is some low hanging fruit here that I'm sure the competition is eating at. In some ways, it feels like the core Outreach engine was built in 2015 and largely left alone. I'm familiar with the interface and options, but it could use an overhaul. Alternatives considered [Salesloft](https://www.capterra.com/p/157977/Salesloft/) Reason for choosing Outreach The price isn't that different, and Outreach's core email engine and supporting features were superior at the time of evaluation. Switched from [Apollo.io](https://www.capterra.com/p/158696/Apollo/) Outreach is a better email management tool than Apollo, which is more of a prospecting database Review Source Connor W. Account executive Computer Software Used the software for: 1-2 years ### "Great value for money! Great solution for growing team." May 14, 2026 4.0 Overall very positive, on target with other cadence management solutions at a value price point. Very happy with my former usage of the product and would consider it again! Pros The pros for outreach were involving a mix of ease of use, value for price, and adoption for the actual software usage amongst the team. Coming from salesloft, outreach was a great alternative for most of the same suite of offerings and support was just as strong as Salesloft was. Cons The biggest con for my experience was initial onboarding / set up. Support overall was good, but the initial usage and adoption was a bit of challenge. Instructional guides were lacking, or potentially just not properly dispersed to ALL members of the rev team. Switched from [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) Needed a more capable solution for cadence management Review Source VR Verified Reviewer Account Development Manager Computer Software Used the software for: 2+ years ### "Outreach is a do it all sales tool" May 27, 2026 3.0 My experience with outreach has been overall positive, as it is a fairly straightforward, easy to set up and use outbound tool. But at the the same time, I do wish Outreach would allow for additional administrative and user customization and even deeper integrations with other tools in order to truly beat some of its competitors long term. Pros Outreach is the do it all tool for outbound sales teams. Outreach's features cover a wide variety of outbound strategies and allow for deeper understanding around meeting analytics, channel and template performance and overall team performance and metric attainment. The call quality and recording capabilities and ability to integrate with other platforms is a plus too. Cons Support can be a little slow to respond and solve issues at times, and occasionally be too vague in their answers to quickly solve an issue. Additionally, even on the admin end the platform can be rigid at times and not as responsive as platforms like Apollo or Salesforce to customized features and data sets. Review Source Scott B. Head of Sales Banking Used the software for: 2+ years ### "Outreach continues to be the category leader for sales engagement software. " February 12, 2026 5.0 I've been using outreach for years across several companies for different types of GTM teams. It's the best tool for SDRs and AEs at all types of levels to do prospecting at scale. Pros Outreach is the category leader for sales enablement tools. It's the best tool to use for prospecting at scale. Cons I don't have any complaints. Outreach continues to deliver on its product and overall customer support. Switched from [Salesloft](https://www.capterra.com/p/157977/Salesloft/) Outreach has better analytics and is easier to use overall. Review Source VR Verified Reviewer Head Enterprise Sales Information Technology and Services Used the software for: 2+ years ### "Outreach - above the rest." December 14, 2025 5.0 Solid - the UI/UX is not the easiest to navigate and we found competitiors easier to set up, however once in functionality, reporting and integrations are far superior. Pros Best in class product vs salesloft or clari in market - functionality, reporting and for sales dev teams this has far more to offer. Cons set up and learning curve, salesloft is a lot easier to use for just dialling/cadences having swtiched between the two. Switched from [Salesloft](https://www.capterra.com/p/157977/Salesloft/) We had used both and partnered with both systems. SDRs and management found reporting, insights and customisations significantly higher. Review Source Kevin H. Senior SDR Computer Software Used the software for: 1-2 years ### "Saves Time and Boosts Productivity" August 26, 2025 5.0 My experience with Outreach has been very positive. The platform streamlines sales engagement through automation while remaining easy to use for day-to-day tasks. It saves a significant amount of time, helps keep outreach organized, and makes it easier to scale prospecting efforts effectively. Even with a small learning curve at the beginning, the benefits in efficiency and productivity are clear. Pros Outreach makes sales automation simple and efficient. The platform is very intuitive, and setting up sequences is quick and straightforward. Its ease of use saves a lot of time on repetitive tasks and allows me to focus more on engaging with prospects. Cons Some features can feel a bit complex at first, and there’s a short learning curve when setting up advanced workflows. However, once you get used to it, the platform runs smoothly. Switched from [Salesloft](https://www.capterra.com/p/157977/Salesloft/) Because Outreach is easier to use and the Kaia recording is a big benefit we haven't had before with SalesLoft Review Source VR Verified Reviewer Account Executive Information Technology and Services Used the software for: 2+ years ### "Outreach for sales " February 7, 2026 5.0 I have been using outreach for 4 years now and have no complains , it is a great tool and I use it on a daily basis Pros I like that outreach integrates seamlessly with salesforce, is very easy to use and I can send linkedin connections, campaigns, create my templates and also call all from the same platform Cons I don't think that there is anything I don't like about outreach, overall a great tool and very easy to use Review Source Ryan E. SDR Marketing and Advertising Used the software for: 2+ years ### "Your Dream SDR Team" August 8, 2025 4.0 Overall I would say my experience with Outreach has been amazing. If your team does not have a tool to use that keeps their calls, emails, LinkedIn messages, texts, campaigns, reports, and any other tasks in one place, then give it a try. I know using Outreach is one tool that has enhanced my skillset and made me a better SDR overall. Think of what this could mean for an entire team!! Pros Outreach is a robust and stellar platform that will keep the sales team organized, efficient, and effective. I use Outreach to perform my everyday tasks as an SDR and without it I would be lost. The reports keep the entire team on the same page so that we are consistent and professional in our messaging. I am able to create my targeted cadences quickly and easily. There is data to support the effectiveness of my email campaigns which keep me from wasting time on things that are not working and keeps me focused on what is working. I know my work is safe and secure because we are able to access Outreach through our single-sign-on portal, but it is not distracting where I would need to sign in several times or after a few clicks. Anytime I am having an issue I can reach out to the Outreach support team and they are so friendly and happy to assist. They even have Outreach University which helps me level up my skillset on a regular basis. Cons Sometimes Outreach can be a little bit complicated and all of the bells and whistles can be overwhelming when you want to complete a simple tasks. Pulling lists with your own criteria can be difficult at times, but generally Outreach does exactly what you need it to do. You sometimes just have to figure out HOW! Review Source MK Matt K. RevOps Manager Computer Software Used the software for: 2+ years ### "Great GTM tool for scaling global sales organizations" May 31, 2025 4.0 Pros The core functionality is great and does what we need it to accomplish - the automation we can set up and the integrations to our CRM work great. Cons There are some features that would expect to be part of a GTM tool that handles A/B testing and scalability well, like history tracking, version controlling, and easier ways to verify our business to ensure our phone calls and emails don't hit spam. These aren't major issues, but would be very nice to have. Switched from [Salesloft](https://www.capterra.com/p/157977/Salesloft/) I wasn't in seat when we made this change Review Source VR Verified Reviewer AE Computer Software Used the software for: 1-2 years ### "Perfect for outbound " December 29, 2025 5.0 Pros Great for outreach analytics, automation and sequencing - also helpful to allow dials from different dial codes. Cons Generally nothing to complain about, however if you do need assistance, sometimes the response rate can be a bit slow. Review Source RP Randy P. Account manager Computer Software Used the software for: 2+ years ### "Great tool, changed the life of this sales rep" July 7, 2025 5.0 Making the life of a sales rep way easier by giving an easy to use platform to customize and execute outreach. Pros I have been using Outreach at 2 different companies now. It is in my opinion the best tool in the market - it integrates with our CRM and other tools, it has adaptability to set it up for smaller and bigger sales teams and you can set up a mix of different actions in the sequences (manual vs. auto, social connects, calls etc). It makes it highly customisable to the outreach you want to achieve and with the dashboards you can easily change your approach after. Cons There's some minor features that are still annoying to deal with. Blockers in sequences (bounced emails that will disrupt sequences) etc, for the rest I'm very happy with Outreach. Review Source VR Verified Reviewer Sr SDR Computer Software Used the software for: 1-2 years ### "I love outreach!" February 4, 2025 5.0 Outreach is amazing for doing all sorts of outbounding and inbounding Pros I do all my outbounding through Outreach and love how easy and productive it is Cons I haven't had any issues with Outreach so far Review Source VR Verified Reviewer Account Executive Information Technology and Services Used the software for: 6-12 months ### "save time and reach more contacts" December 2, 2024 4.0 overall positive, it's an app that saves time with your day to day sales activities between calling, emailing, sequencing etc. Pros Outreach is a tool that vastly simplifies "outreach" itself. What I like the most is the salesforce intregration; I can open any account/contact/opp and reach out to the stakeholder, calling especially is much easier than done through other sf integrations I've tried and I like how everything is correctly logged. Cons tends to be a bit buggy; I've had the app crash mid-call which makes for bad client experience Review Source VR Verified Reviewer Strategic Business Development Internet Used the software for: 1-2 years ### "Very powerful software. Great integrations with SFDC and Gmail as well that make it super easy ." June 4, 2018 5.0 Outreach makes it so easy to meet that crucial nexus point in sales of volume + quality of messaging. Being able to have measured feedback on how well your emails are received means you can keep tweaking until you get open and response rates as high as possible. It makes me faster as a sales rep and more data driven as a team. Pros Outreach can do a TON. Being able to import a list of leads and have relevant info show such as title, last contact, etc.. is an amazing time saver when trying to make sure you're list (csv, sfdc report, etc..) is 'clean' and good to go. Being able to call directly through the platform is a huge time saver as well. All of the reporting around your sequences is a huge win. I will go through all of my sequences once every week or so to see what's doing well, what isn't, and tweak to optimize performance. There is a huge amount of data you can use to compare yourself to others, measure the efficacy of your outreach, and collaborate on best practices with team members. Over all Outreach is a huge win and is very well integrated with every one we use from a customer facing team perspective (gmail, sfdc, Linkedin) Cons Outreach feels like they are probably an engineering first design second kind of company. I say that because their software can do SO MUCH, but it's not always intuitive how to do specific things. It has taken me awhile to get fully up to speed on some of the tips and tricks that really make outreach awesome. This is barely a con, more so just a training or user experience comment. Outreach can do so much it'd be tough for them to make every little feature super easy to find and obvious. Perhaps some more specific live onboarding/training would be helpful as well. Review Source VR Verified Reviewer UPE Education Management Used the software for: 6-12 months ### "Great for SDRS" December 17, 2020 4.0 They have fantastic customer service and a great knowledge base, I believe its called Outreach University for their customers. It is pretty intuitive to use at least at a baseline level. As an SDR its been great to have this added to our tech stack. Pros Handling your outbound and inbound efforts via Outreach has made things much easier. Before we were using Yesware and although it was affordable the user design and analytics left a lot to be desired. With outreach we can see what sequences are performing the best, which email templates get the highest response, and even when the best time to send emails are. We are also easily able to A/B test within sequences or copy sequences that are working well for other Reps and duplicate. It has made it easy for me to increase how much outbound I am able to do and made it so I can target specific personas easily. I tend to work out of Outreach way more than I work out of Salesforce as an SDR. Cons I feel that there are still features I do not understand within Outreach that I might be able to use more effectively. If they could guide the user more to make sure we are leveraging more of the software I think that would add to it. One of the cons is that you are unable to make dials from your laptop via Outreach, it must come through your cell and I much prefer to make calls via my laptop. Alternatives considered [Gong.io](https://www.capterra.com/p/157969/Gong-io/)[Yesware](https://www.capterra.com/p/136698/Yesware/) Review Source CM Carrie M. Group Talent Acquisition Lead Retail Used the software for: 2+ years ### "Unlimited options help sales teams succeed." January 5, 2023 5.0 Outreach has helped us overcome several daily challenges related to the necessity to use many apps for a single task. Outreach allows us to manage marketing operations and respond to consumer demands in one platform, and its reports let us evaluate our performance and find ways to improve. Pros Since Outreach connects effortlessly with our CRM system, we can design it to fit our work. Outreach makes it easy to import and export data and contacts, send promotional materials, demos, announcements, videos, and voice messages to contact lists via email, text, and social media, and receive customer responses and inquiries, directing them to team members by specialization. Outreach's collaborative capabilities and ready-made templates allow all team members to engage. I also like Outreach's organized data and reporting records. Cons I've been using Outreach for a while, and it's virtually perfect. I only have a problem with member-removed contacts, which are entirely deleted from the system and I don't need again. To easily restore deleted contacts, I would like to find an archive. Review Source Erika M. B. Enterprise Business Development Representative Telecommunications Used the software for: 1-2 years ### "Outreach Review " July 16, 2019 4.0 I like the software, just wish I had the ability in my organization to skip tasks when necessary, create more custom messages, or have the ability to do more of an email only sequence occasionally. Pros I like that this software makes it easy to reach out to prospects of any industry in a timely manner. You can put prospects in email sequences, set future tasks for prospects that you want to reach out to later, send one off emails/bulk compose emails with customization of their names or accounts for example, and even make calls to the prospects directly from the application. Cons There seems to be a lot of small bugs in the software that prevent you from calling the prospects occasionally and the sound quality of the calls sometimes is a little hit or miss depending on the day. In my organization sometimes getting the prospects in sync with salesforce can be a hassle to get credit for the call that you just made if you have metrics. Also having this tool controlled by corporate limits the ability of customization in the sequences, emails sent out don't always work as well as ones that are customizable. Review Source Abhinav S. Account Executive Internet Used the software for: 2+ years ### "Outreach solves your purpose of everything related to Sales activities and reachout" October 14, 2022 5.0 It has been a great experience working on outreach when you can schedule you tasks and tracks reports accurately Pros 1\. Ease of usage 2. Loads of features 3. Scheduling of tasks 4. Inbuilt phone calls 5. Automation scheduling of emails Cons 1\. Phone numbers not available for APAC region 2. Impossible to opt in any of the opt out contact so you have to manually send emails directly through gmail to all opt out contacts Review Source VR Verified Reviewer Business Development Information Technology and Services Used the software for: 1-2 years ### "Outreach your Prospects" May 10, 2022 4.0 My SDR team at first was hesitant but now loves the workflows. Seem to be booking more demos now. Pros Use of use and easy integration with Salesforce. Separate prospects and Accounts Awesome reporting tools KPI made easy Cons No Voice mail drop Difficulty with incoming calls Support takes forever to get back to you Switched from [Revenue.io](https://www.capterra.com/p/132838/RingDNA/) Workflows Dialer Review Source VR Verified Reviewer Rev Ops Manager Computer Software Used the software for: 6-12 months ### "Probably the most frustrating software I've ever used" July 11, 2022 2.0 Pros Sequences are good, however this can be achieved with most CRM's these days. Call task lists work well, but you need to tag everything before being able to filter between tasks. Cons The software basically stopped working about 1-2 weeks ago. We can no longer change owners of leads, add tags, set up filters. We've tried on multiple devices, with multiple team members, but nothing. I've been told there's no date when this will be fixed, so we have an unusable CRM. I've raised tickets in the past which on average took about 1-2 weeks for a response, but I thought urgent issues would be resolved. The support staff are nice when you get a hold of them, but this is the straw that broke the camel's back. Save yourself the stress and find a different CRM. Review Source VR Verified Reviewer Data Analysis Civic & Social Organization Used the software for: 6-12 months ### "A definitely recommended have software for any company with outbound sales " December 6, 2018 4.0 It is a very essential sales engagement software. The interface is very intuitive so it takes new reps typically less than an hour to get up and running. However to make the most efficient use of the software, training along with well defined goals is an absolute must. Depending upon how well you use this software you can definitely see the payouts coming through. The customer support team is phenomenal. So this is your software if you are looking for just a sales engagement tool and you have reps who are willing to make the most out of it. Every companies' use case is different , but there is no harm is giving this a try. Cannot replace sfdc, but goes very well with SFDC. Pros The interface is crisp and clean and very welcoming. Making calls in this platform is a breeze, and a very enjoyable experience. Very easy to send emails and log calls. Wonderful and knowledgeable CS team. Very well designed software which presents calls, opportunities, engagements and so on in one neat UI. Cons When the software first loads up, it might appear that there is a lag or hang up but that is just the design we have come to realize. Too many options are available in terms of what can be done or used, so new users can often get lost in this software engineering beauty! There is still scope for more automation. Under the calls tab, there is no way to search for a call via phone number. Very hard to differentiate between Salesloft and outreach. Both have strikingly similar designs. Review Source RM Rachit M. Senior AE Internet Used the software for: 2+ years ### "My experience with Outreach" November 18, 2022 5.0 Pros \- Priority tool used by me in my day-to-day activities- Easy of usage in terms of lead management, sending out emails, messages, calls, etc- Tracking of daily activities, visibility of upcoming tasks and previous engagement with leads Cons \- Sometimes it becomes difficult to make calls due to bandwidth issues even if you are on high speed internet connection. It fails to recognises and doesn't connect call. This can be worked upon more. Review Source Jason W. Sales Team Lead Computer Software Used the software for: 2+ years ### "Great for sales process" January 20, 2022 4.0 Pros Ability to get through a bunch of tasks very quickly Cons Ability to customize email templates how I want to Review Source BT Brenda T. Business Development Rep Computer Software Used the software for: 1-2 years ### "Use of Outreach and support" July 8, 2019 2.0 Tired of being lied to, ignored, and being told the issues are ours when they aren't. It's just one horrible mess after another. I get having growing pain for a company but your's seems to not be anywhere ready for widespread use! And learn to treat your customer's better. They are your bread and butter! Pros It's pretty easy to use and figure out. Not much help is needed to make it work. Cons Quality and support! Outreach experiences issues regularly. There's always something wrong with it. What's worse is when you put in a support ticket, they always give you some generic issue that its on the customer's side. That's not the case! You then later find out that they lied and are exeriencing an outage. Then you ask repeatedly for a call back because your manager is upset with them and they can't bother to do that! They won't even acknowledge your request! Reason for choosing Outreach The old VP really wanted to give the underdog a shot. Thinking that wasn't in the best interest of our company. I'm pushing to get another product in here because of the way I was treated last time. If you don't change how you treat us here, I will make that happen! Review Source DavidLee M. Sales Marketing and Advertising Used the software for: 2+ years ### "Outreach helps me Make more Money" July 1, 2019 5.0 I love it. Their customer service is great whenever I have questions and the product has paid for itself ten-fold. Pros I love how I can increase my intake and outtake with minimal effort on my end. Outreach allows automation in places that has saved me hundreds of hours since i've started using it. Cons There are a few simple things that the platform does not allow. One is a "Select-All" feature where you can also unselect some. Select-All is an all-or-nothing. If there are 500 things and 1 of them is missplaced. You have to figure out another way besides Select-All minus 1. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.