# Outreach Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Outreach Software - reviews, pricing plans, popular comparisons to other Sales Engagement Platform products and more. Source: https://www.capterra.com/p/159318/Outreach --- # Outreach Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Outreach ## What is Outreach? Outreach is the first and only Sales Execution Platform built for intelligent revenue workflows. Outreach's Sales Enagement capabilities empower sales teams to streamline prospecting workflows, maximize seller productivity by automating non-selling tasks, efficiently create quality pipeline, and drive predictable revenue growth through actionable AI-powered insights. ## What is Outreach used for? [Sales Engagement Platform](https://www.capterra.com/sales-engagement-platform-software/)[Inside Sales](https://www.capterra.com/inside-sales-software/)[Call Recording](https://www.capterra.com/call-recording-software/) Top alternative Featured Overall rating Based on 310 user reviews Reviews sentiment Positive 90% Neutral 7% Negative 3% Pros & cons Unified sales and marketing platform Flexible multi-channel email sequencing Frequent technical glitches and delays ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Outreach?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://outreach.io/&name=Outreach) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Outreach 4.4 (310) VS. [4.7 (24,110)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price Contact vendor Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (305) Ease Of Use 4.6 (18,118) Value For Money 4.2 (207) Value For Money 4.5 (12,805) Customer Service 4.1 (230) Customer Service 4.4 (14,036) ## Outreach alternatives [4.3 (6,974)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.5 (499)](https://www.capterra.com/p/214215/HubSpot-SalesHub/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) [4.4 (18,783)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/61368/Salesforce/) Highest Rated [Substrata Q](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/) [4.9 (166)](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/) [View all alternatives](https://www.capterra.com/p/159318/Outreach/alternatives/) ## FAQs about Outreach Overview ### What problems does Outreach solve? Outreach solves slow, manual prospecting workflows by automating follow-up emails, calls, LinkedIn touches, meeting scheduling, and task logging in one system. It reduces tool switching, missed lead follow-ups, and weak campaign visibility while improving sequence testing, personalization, and pipeline organization for SDRs, sales reps, business development teams, and sales managers. Answer based on 181 reviews Overview ### Which roles and teams benefit most from Outreach? Outreach is most used by sales and business development teams, including account executives, SDRs, BDRs, and account managers, who manage prospecting, multichannel sequences, and follow-ups. Sales leaders use it to monitor pipeline activity and coaching, while founders and marketing operations teams support outreach strategy, campaign execution, and performance visibility. Answer based on 308 reviews Overview ### What company size and industries is Outreach built for? Outreach is built for sales and revenue teams, primarily in small businesses at 53%, with Computer Software leading at 40%. It also serves midsize businesses at 31% and enterprises at 16%, with additional adoption in Information Technology and Services at 12% and Marketing and Advertising at 8%. Answer based on 309 reviews Features and Usability ### What are the key features of Outreach? Outreach includes core sales engagement features like email sequences, personalized email templates, email tracking, task reminders, and meeting scheduling. Differentiating capabilities include prospecting workflows, activity dashboards and reporting, CRM and Salesforce integrations, and AI or machine learning to prioritize follow-up and guide outreach across sales teams. Answer based on 102 reviews Integrations ### Which third-party tools and platforms does Outreach integrate with? Outreach integrates with Salesforce Sales Cloud, Gmail, LinkedIn Sales Navigator, HubSpot CRM, Microsoft 365, ZoomInfo Sales, 6sense, and Domo. It supports more than 90 integrations overall, spanning CRM, email, sales intelligence, and reporting tools, with Salesforce and Gmail appearing most often in reviewer feedback. Answer based on 57 reviews Getting Started and Support ### How easy is it to onboard and train a team on Outreach? Outreach offers in-person training, live online sessions, webinars, videos, and documentation. New reps often get started quickly with daily tasks and basic sequences, while admins and teams building cadences, triggers, and integrations usually need more time. Reviewers describe a clear learning curve, especially during initial setup and advanced workflow configuration. Answer based on 34 reviews Getting Started and Support ### What customer support options does Outreach offer, and how do users rate the experience? Outreach offers email/help desk, FAQ/forum resources, a knowledge base, and phone support. Users often describe support as friendly, helpful, and responsive, especially for training and issue fixes, but experiences are mixed. Some reviewers report slow replies, billing frustration, and delays resolving urgent technical problems. Answer based on 66 reviews ## Who uses Outreach? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 119 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 119 reviews Sales & Business Development 72% Sales & Business Development 72% Strategy & Operations 9% Marketing 6% Entrepreneurs/ Owners 6% Others 6% Top industries Based on 119 reviews Computer Software 51% Information Technology and Services 23% Marketing and Advertising 10% Financial Services 10% Other 6% ## Pros and Cons Unified sales and marketing platform 95% positive reviews out of 83 Most reviewers indicate marketing and sales tools streamline outreach, centralize processes, and boost team productivity and efficiency. Christopher R Head of Global Revenue Development, 51 - 200 employees. "Optimizing my sales processes as a manager was incredibly easy to set up and roll out and guided me toward the most effective outreach strategies." Frequent technical glitches and delays 78% negative reviews out of 59 Most users report bugs and issues disrupt workflows, cause slowdowns, and make troubleshooting and support interactions frustrating. Flexible multi-channel email sequencing 91% positive reviews out of 32 Most reviewers find email sequences easy to customize, automate, and track, improving engagement and outreach organization. Comprehensive workflow automation features 95% positive reviews out of 21 Most reviewers describe task automation as highly flexible, saving significant time and enabling teams to focus on priority accounts. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Performance Management 4.2 (31) 54.84% of 31 reviewers that rated this feature as important or highly important Organize and manage the accomplishments and development of employees or performance of applications or systems Reporting/Analytics 4.2 (31) 64.52% of 31 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Lead Management 4.2 (29) 55.17% of 29 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process For Sales Teams/Organizations 4.6 (27) 59.26% of 27 reviewers that rated this feature as important or highly important Caters to sales teams Workflow Management 4.1 (23) 60.87% of 23 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Contact Management 4.4 (22) 40.91% of 22 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Outreach 95 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Record audio and/or video System that automatically dials calls Use AI to convert voice into text automatically Create budgets based on historical data and future projections Track and manage schedules and meetings via an integrated calendar Notifications/alerts for upcoming events or tasks Manage and track all past and future calls. Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Voice conversion to text AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Distributing content through various platforms or channels Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Digitally share pre-made materials and self-created content with others Recording, transcription, and analysis of sales calls for the purpose of training and generating insights Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Import and export data to and from software applications Ability to handle large datasets Graphical representation of data Defines specific deal parameters to negotiate and secure deals Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Set up automated email sequences to streamline outreach and engage leads/contacts Pre-made examples and templates for emails Track delivered, received, and opened emails Conduct & deliver coaching sessions to improve employee performance or facilitate development Tracks metrics that provide insight into how a user interacts with any interface or product Caters to sales teams Form predictions based on past and present data/trends Allows employees to set and manage work or career related goals Track interaction history by documenting conversations for contacts Automatically identify and save contact information of potential customers Store information about leads or contacts and track, manage and nurture them throughout the sales process Engage with a lead throughout the sales process by actively providing information Score a lead on their quality or likelihood to buy based on certain behaviors Score a lead based on quality or likelihood to buy/convert based on predetermined criteria Divide leads into buckets based on predefined criteria and routing rules Manage the process of planning and scheduling meetings, including agenda creation Distribute training content in bite-size pieces that can be consumed in short periods of time Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Process and analyze human language in text or audio form Record the audio of phone conversations for quality assurance purposes Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Track all opportunities for potential sales and convert them into recurring revenue Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Visual representation of sales prospects & how many deals are in your sales funnel, the stage each deal is in, and the value of deals. Predict future data based on historical data sets System calls multiple numbers at once and connects the agent to the first number that answers Arrange tasks based on the level of priority or urgency Streamlining repetitive tasks and activities through automated and predefined workflows Tools designed to streamline the process of lead generation and management for sales teams Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Record live video calls to play later Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Define, track, and/or automate sales activities and sales processes Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. Process of training new hires by providing them with sales tools and knowledge needed to complete the job Pipeline view and tracking lead status Define sales targets and create strategies to meet goals or marketing results Reports specific to sales analysis for trends and strategies Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them Create, manage and track all task activities and progression Sample files or documents that could be customized as needed or used as is Set up connections to third-party platforms to improve business processes Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Interact with data visualization elements, such as charts and graphs, to drill down into data Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (303) 4.4 Based on 303 reviews ## Pricing Value for money 4.2 (207) ### Starting price Free trial not available [View all Pricing Plans](https://www.capterra.com/p/159318/Outreach/pricing/) Value for money 4.2 (207) 4.2 Based on 207 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (230) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (230) 4.1 Based on 230 reviews ## User reviews Overall rating 4.4 Based on 310 reviews Filter by rating 5(179) 4(100) 3(21) 2(4) 1(6) Mentioned topic Sorted by most recent Dallin L. Sales Ops Manager Electrical/Electronic Manufacturing ### "Sill the industry leader with room for improvement" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 20, 2026 Outreach provides great value for the money - the core email and sequencing product is still the best on the market Pros Engagement tracking (opens, clicks, replies by email) is hugely helpful. The core email engine is solid. It's easy to create sequences, schedules, templates, calendars etc to guide a prospect through a sequence. Email outbox is awesome - seeing everything in one place makes it easy for the sales rep to manage his work and easy for an admin to troubleshoot issues The Kaia call recording is functional and affordable Good value for the money AI chat support works and routes to a human when needed Cons Outreach is not meant to be an automation tool like Zapier, but there are obvious holes in its automation abilities. Why is it so hard to update field values at certain steps or take specific actions at end of sequence? There is some low hanging fruit here that I'm sure the competition is eating at. In some ways, it feels like the core Outreach engine was built in 2015 and largely left alone. I'm familiar with the interface and options, but it could use an overhaul. Switched from [Apollo.io](https://www.capterra.com/p/158696/Apollo/) Outreach is a better email management tool than Apollo, which is more of a prospecting database Alternatives considered [SalesLoft](https://www.capterra.com/p/157977/SalesLoft/) Reasons for choosing Outreach The price isn't that different, and Outreach's core email engine and supporting features were superior at the time of evaluation. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Connor W. Account executive Computer Software ### "Great value for money! Great solution for growing team." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 14, 2026 Overall very positive, on target with other cadence management solutions at a value price point. Very happy with my former usage of the product and would consider it again! Pros The pros for outreach were involving a mix of ease of use, value for price, and adoption for the actual software usage amongst the team. Coming from salesloft, outreach was a great alternative for most of the same suite of offerings and support was just as strong as Salesloft was. Cons The biggest con for my experience was initial onboarding / set up. Support overall was good, but the initial usage and adoption was a bit of challenge. Instructional guides were lacking, or potentially just not properly dispersed to ALL members of the rev team. Switched from [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) Needed a more capable solution for cadence management Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Scott B. Head of Sales Banking ### "Outreach continues to be the category leader for sales engagement software. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 12, 2026 I've been using outreach for years across several companies for different types of GTM teams. It's the best tool for SDRs and AEs at all types of levels to do prospecting at scale. Pros Outreach is the category leader for sales enablement tools. It's the best tool to use for prospecting at scale. Cons I don't have any complaints. Outreach continues to deliver on its product and overall customer support. Switched from [SalesLoft](https://www.capterra.com/p/157977/SalesLoft/) Outreach has better analytics and is easier to use overall. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Account Executive Information Technology and Services ### "Outreach for sales " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 7, 2026 I have been using outreach for 4 years now and have no complains , it is a great tool and I use it on a daily basis Pros I like that outreach integrates seamlessly with salesforce, is very easy to use and I can send linkedin connections, campaigns, create my templates and also call all from the same platform Cons I don't think that there is anything I don't like about outreach, overall a great tool and very easy to use Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BD Barry D. Account Executive Telecommunications ### "My Review of Outreach " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 19, 2026 Overall I like the tool. I like adding prospects to sequences and having the action notation to Salesforce Pros It keeps me organized and accountable for my day. As an account executive, this is critical. The automation saves so much time in my day. Cons Interface navigation can be a little challenging sometimes. There were times where I could not find the button to click to remove someone from a sequence. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User AE Computer Software ### "Perfect for outbound " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 December 29, 2025 Pros Great for outreach analytics, automation and sequencing - also helpful to allow dials from different dial codes. Cons Generally nothing to complain about, however if you do need assistance, sometimes the response rate can be a bit slow. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Head Enterprise Sales Information Technology and Services ### "Outreach - above the rest." 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 December 14, 2025 Solid - the UI/UX is not the easiest to navigate and we found competitiors easier to set up, however once in functionality, reporting and integrations are far superior. Pros Best in class product vs salesloft or clari in market - functionality, reporting and for sales dev teams this has far more to offer. Cons set up and learning curve, salesloft is a lot easier to use for just dialling/cadences having swtiched between the two. Switched from [SalesLoft](https://www.capterra.com/p/157977/SalesLoft/) We had used both and partnered with both systems. SDRs and management found reporting, insights and customisations significantly higher. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Kevin H. Senior SDR Computer Software ### "Saves Time and Boosts Productivity" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 26, 2025 My experience with Outreach has been very positive. The platform streamlines sales engagement through automation while remaining easy to use for day-to-day tasks. It saves a significant amount of time, helps keep outreach organized, and makes it easier to scale prospecting efforts effectively. Even with a small learning curve at the beginning, the benefits in efficiency and productivity are clear. Pros Outreach makes sales automation simple and efficient. The platform is very intuitive, and setting up sequences is quick and straightforward. Its ease of use saves a lot of time on repetitive tasks and allows me to focus more on engaging with prospects. Cons Some features can feel a bit complex at first, and there’s a short learning curve when setting up advanced workflows. However, once you get used to it, the platform runs smoothly. Switched from [SalesLoft](https://www.capterra.com/p/157977/SalesLoft/) Because Outreach is easier to use and the Kaia recording is a big benefit we haven't had before with SalesLoft Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ryan E. SDR Marketing and Advertising ### "Your Dream SDR Team" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 8, 2025 Overall I would say my experience with Outreach has been amazing. If your team does not have a tool to use that keeps their calls, emails, LinkedIn messages, texts, campaigns, reports, and any other tasks in one place, then give it a try. I know using Outreach is one tool that has enhanced my skillset and made me a better SDR overall. Think of what this could mean for an entire team!! Pros Outreach is a robust and stellar platform that will keep the sales team organized, efficient, and effective. I use Outreach to perform my everyday tasks as an SDR and without it I would be lost. The reports keep the entire team on the same page so that we are consistent and professional in our messaging. I am able to create my targeted cadences quickly and easily. There is data to support the effectiveness of my email campaigns which keep me from wasting time on things that are not working and keeps me focused on what is working. I know my work is safe and secure because we are able to access Outreach through our single-sign-on portal, but it is not distracting where I would need to sign in several times or after a few clicks. Anytime I am having an issue I can reach out to the Outreach support team and they are so friendly and happy to assist. They even have Outreach University which helps me level up my skillset on a regular basis. Cons Sometimes Outreach can be a little bit complicated and all of the bells and whistles can be overwhelming when you want to complete a simple tasks. Pulling lists with your own criteria can be difficult at times, but generally Outreach does exactly what you need it to do. You sometimes just have to figure out HOW! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RP Randy P. Account manager Computer Software ### "Great tool, changed the life of this sales rep" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 7, 2025 Making the life of a sales rep way easier by giving an easy to use platform to customize and execute outreach. Pros I have been using Outreach at 2 different companies now. It is in my opinion the best tool in the market - it integrates with our CRM and other tools, it has adaptability to set it up for smaller and bigger sales teams and you can set up a mix of different actions in the sequences (manual vs. auto, social connects, calls etc). It makes it highly customisable to the outreach you want to achieve and with the dashboards you can easily change your approach after. Cons There's some minor features that are still annoying to deal with. Blockers in sequences (bounced emails that will disrupt sequences) etc, for the rest I'm very happy with Outreach. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/159318/Outreach/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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