# Page 10 | Outreach Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 10 - Is Outreach the right Sales Engagement Platform solution for you? Explore 308 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/159318/Outreach/reviews

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Outreach

4.4 (308)

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Last updated March 13th, 2026

# Page 10 - Reviews of Outreach

## Showing most helpful reviews

Showing 226-250 of 308 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RH

Randall H.  
BDR  
Computer Software  
Used the software for: 6-12 months

### "Don't reach around -outreach!"

June 26, 2019

4.0

A great tool!

Pros

Easy to use software. Outreach cues up all my calls and emails for the day - making productivity increase and my day easier. Previously I would have to go to my CRM and open up multiple tabs, set tasks on contacts and call/email one by one, ill never go back to that!

Cons

Crashes occasionally and makes you reset because there is an update - slightly annoying.

Review Source

jB

jaclyn B.  
business development representative  
Computer Software  
Used the software for: Less than 6 months

### "Needs help integrating with Salesforce"

July 24, 2019

4.0

I am new at sales and Outreach has definitely had a positive impact on my on-boarding experience. I honestly don't know how else I would keep organized with all of the calls/emails I had to do on a daily basis.

Pros

I love the ability to set up your tasks without having to think about anything. Its hard to keep track of what needs to be done when you are contacting 5-10 individuals per company, 10+ companies a day. The task feature allows me to keep track of who I am talking to, when I last talked to them, etc.

Cons

The thing that has been tough to figure out is many times when I am adding contacts to an account on Salesforce, outreach will not refresh and link those contacts. No matter how many times I try to refresh the page, the prospects will not show up.

Review Source

VR

Verified Reviewer  
Customer Development Representative  
Financial Services  
Used the software for: Less than 6 months

### "Great for Supporting Sales Teams"

February 7, 2020

5.0

Outreach team has been very helpful. They have excellent customer service and plenty of tutorials.

Pros

Ability to make outreach sequences and templates to make the sales prospecting process easier for my team.

Cons

None. Overall, I have been very happy implementing outreach for the sales team at my company. There are plenty of tutorials to make this easier.

Review Source

CR

Casino R.  
SDR  
Staffing and Recruiting  
Used the software for: 6-12 months

### "I'm glad the tool I use the most is so easy to use!"

June 26, 2019

5.0

As an SDR, outreach is the tool I use more than any other. Efficiency is the biggest value add to me, but reporting and being able to build custom views is something that would add even more value.

Pros

Ease of use Automation of emails Insight into top performing emails based on open and reply rates

Cons

Reports functionality leaves something to be desired Importing CSV files for mass emails/sequences can be glitchy

Review Source

JA

Jameson A.  
BDR  
Computer Software  
Used the software for: 1-2 years

### "Life Changing Technology"

September 1, 2017

5.0

the ability to keep tasks in line and know if customers have viewed emails/links/documentation

Pros

The ability to ensure clients are being touched and the knowledge of knowing when and how often they are viewing the emails sent

Review Source

Terry L.  
Sales Manager  
Information Technology and Services  
Used the software for: Less than 6 months

### "Outreach what it needs to in business development "

February 18, 2021

4.0

I have no problems with the experience. Outreach is easy to use and easy to configure campaigns based on personal style.

Pros

Easy to understand and create multi step prospecting campaigns. Easy to link email and phone into SDR campaigns.

Cons

Outreach does what it needs to. There is a lot of software in this space that overall does the same thing.

Review Source

VR

Verified Reviewer  
Account Manager  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Outreach"

August 29, 2018

4.0

Overall, I had a good experience with Outreach and would recommend it.

Pros

The call logging and task creation worked well.

Cons

I didn't like the email set up and the contact list wasn't always the best. My manager would send me contacts and it would mess up my whole operation. Also, hubspot is better for cycling through your calling list.

Review Source

JB

Jay B.  
Account Executive  
Computer Software  
Used the software for: 1-2 years

### "I live in Outreach. It's one of the top two tools I use everyday - can't live without it!"

February 24, 2017

5.0

My experience with the tool overall has been top-notch, I attribute a fair amount of that to the Outreach support team - they are exceptional. Response time is fast and they hop on calls when it's necessary to quickly troubleshoot what I'm trying to accomplish and how to get it done. I use Outreach for all of my inbound and outbound outreach to prospects.

Pros

\-ease of use -support team help

Cons

\-the integration with gmail and salesforce lags a bit

Review Source

JH

Jubal H.  
Business Development Rep  
Animation  
Used the software for: 1-2 years

### "It's my go to for all prospecting activities."

September 1, 2017

4.0

Pros

The templating and sequencing features allow for significant automation. It lets us focus on the really important, customized outreach the job requires instead of getting bogged down in the minutia.

Cons

Every once and awhile something will break for an hour or two. We've gotten to the point where we rely on it so much if anything goes wrong, huge issues ensue.

Review Source

EP

Einsny P.  
Sales Development Representative  
Accounting  
Used the software for: 1-2 years

### "My top sales automation tool! "

September 2, 2017

5.0

It helps me to enjoy my time off as my 'email campaign' is still working hard for me. Outreach email campaign is game changer and best-kept sales secret.

Pros

User-friendly. I love the fact that Outreach has clone button where it saves me tonnes of time from re-creating a template.

Cons

I would prefer that Outreach has a folder system where I can store different templates neatly in different folders.

Review Source

JI

Jessie I.  
Business Development Representative  
  
Used the software for: 6-12 months

### "Easy to use, gives the full picture for prospecting"

September 5, 2017

5.0

Pros

Ease of use - having Outreach to manage my tasks is a real time saver. The fact that they are also able to tie in features like being able to see all the account info in one place, seeing when people open your emails, etc is awesome too because I don't have to keep switching between outreach and my crm.

Cons

1 feature I wish it offered for the Account Based sales orgs would be the option to notify us when an entire account has finished all sequences, as opposed to when a sole contact has finished.

Review Source

VR

Verified Reviewer  
Head of Sales and Customer Success  
Internet  
Used the software for: 6-12 months

### "On the fence"

November 17, 2018

3.0

I'm in Sales, I use outreach to place cold prospects on a nurture campaign.

Pros

It's easy to set up sequences and to track your emails, which is very important.

Cons

The tasks area is convoluted, it's hard to remove a sequence as well and sometimes tasks get duplicated which is frustrating.

Review Source

AH

Austin H.  
VP of Sales and Marketing  
Telecommunications  
Used the software for: 6-12 months

### "Good b2b tool"

October 29, 2019

5.0

Overall it’s a great tool and one of the leaders out there.

Pros

I like how it ties everything into SalesForce. I like the cadences as well and made it easy for sales to know the next steps on the software.

Cons

There was a small disconnect by what their presales sales team promised and what they could actually deliver.

Review Source

VR

Verified Reviewer  
Account Executive  
Accounting  
Used the software for: 1-2 years

### "Outreach is ok"

March 27, 2019

3.0

When it's working, it's a great tool!

Pros

It's easy to use and helps me stay on my tasks.

Cons

It crashes all the time and drops calls which is very frustrating.

Review Source

SB

Slater B.  
Business Development Rep  
  
Used the software for: 1-2 years

### "Outreach helps me organize my entire work day. Gives me relevant information and saves me hours ."

September 6, 2017

5.0

Pros

UI is great. Everything is sleek and easy to use. Tiles are easy to customize and users can create their own personal layout that fits their needs.

Cons

Performing some actions in extremely large quantities can be a hassle, but not too bad. If I could display 500 or more prospects on one bulk import page, that would be a nice function.

Review Source

AH

Austin H.  
Account Executive  
  
Used the software for: 2+ years

### "Changed the way I sell"

June 1, 2018

5.0

Pros

The sequences. Clients are able to request a demo at 2 am and receive an automated email at 2:01. Very personable feel and touch to the emails.

Cons

Hard to set up the sequences within salesforce and tag the correct one. That requires a technical resource but other than that most of it has been very intuitive and easy to implement.

Review Source

GA

Gabi A.  
SDR  
Financial Services  
Used the software for: 1-2 years

### "Love it!"

July 10, 2019

5.0

Pros

It is very user-friendly and easy to navigate. Makes organizing my day much easier!

Cons

I wish the LinkedIn integration was better

Review Source

Rebecca R.  
Account Development Manager  
Computer Software  
Used the software for: Less than 6 months

### "Easy Use- But some Issues"

September 19, 2018

4.0

Pros

It is really easy to use and customize what you need to use it for

Cons

Sometime it has connection issues. And by sometimes I mean a few times a week. They are quick to let you know when there is a problem, but there are a lot of problems.

Review Source

MD

Manmeet D.  
Salesforce Administrator  
Computer Software  
Used the software for: 1-2 years

### "Outreach makes sales easy"

June 14, 2021

4.0

Pros

I'm an administrator of this tool and find the setup very easy. Integration into salesforce was a crucial feature and quite easy to setup. Creating sequences is straightforward and the triggers are easy to configure and help make the tool more robust and powerful.

Cons

Easy to let the number of sequences get out of control and clutter the instance. Triggers could have a bit more functionality to allow for further customizations.

Review Source

VR

Verified Reviewer  
Sales Director - Nashville & Gatlinburg  
Accounting  
Used the software for: Less than 6 months

### "I'm still new but it's relatively good"

July 29, 2019

5.0

Pros

I've used 4 different crm's and this is probably the best. I'm still relatively new but this one has the most options without being a coder to build a good sequence.

Cons

I don't like that I can't shuffle my outbounds by time zone.

Review Source

Zach M.  
Sales Development Representative  
Computer Software  
Used the software for: Less than 6 months

### "Email prospecting has never been easier"

December 20, 2018

5.0

Pros

Outreach makes it extremely easy to draft, edit, and send email campaigns. I use it daily for my sales outreach (no pun intended).

Cons

The prospects are easily lost in the database if not tagged correctly upon import.

Review Source

ZR

Zach R.  
SDR II  
Program Development  
Used the software for: 1-2 years

### "Outreach makes tasks and automated email EASY"

September 5, 2017

4.0

Automation

Pros

The best part about Outreach.io is the easy to use on and off functionality of the toggles to turn a campaign on or off and easily opt out a prospect.

Cons

There should be a way to throttle by company to prevent emails from being flagged by mail servers, not just entire sequences.

Review Source

VR

Verified Reviewer  
Jr. CRM Analyst  
  
Used the software for: 6-12 months

### "Has it's hiccups, but works great! "

March 7, 2018

3.0

Pros

Simple to use, the sequences are awesome and make prospecting pretty simple and keeps users on top of their leads.

Cons

The Salesforce integration has it's ups and downs, but overall everything works great and our marketing department loves it.

Review Source

Danny I.  
Area Manager  
Financial Services  
Used the software for: Less than 6 months

### "Vertual assistant"

January 9, 2019

5.0

Pros

The ease to stay on top of leads and multiple repetitive functions to follow up a lead

Cons

Training newbies on all the functions, too many options for people with not enough exposure to CRMs

Review Source

JW

John W.  
SDR  
Information Technology and Services  
Used the software for: 6-12 months

### "Helped streamline my day"

September 6, 2017

4.0

better work output and insight into prospects

Pros

Tasks and email tracking make a big difference in achieving targets. Helps make sure you keep on top of your day to day as well as those reminders for things in the future that sometimes slip your mind

Cons

lack of integration with Linkedin which means it can be time consuming to manually input prospects. the ability to at least scrape names and titles would be much better.

Review Source

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