# Page 12 | Outreach Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 12 - Is Outreach the right Sales Engagement Platform solution for you? Explore 308 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/159318/Outreach/reviews

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Outreach

4.4 (308)

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Last updated March 13th, 2026

# Page 12 - Reviews of Outreach

## Showing most helpful reviews

Showing 276-300 of 308 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BH

Brandon H.  
BDR  
Computer Software  
Used the software for: Less than 6 months

### "Outreach Review"

February 16, 2021

4.0

My overall experience has been decent. I’ve switched from using XANT and there is a lot to get used to.

Pros

Outreach gets the job done. They have really thought through giving a sales rep a good experience and seem to be focused on the user.

Cons

It takes a bit to get up and running on the software. It seems confusing at first and I am still learning but I’m sure it’ll be good once I’m used to it.

Review Source

PE

Paige E.  
Inbound Demand Conversion Manager, Corp.  
  
Used the software for: Less than 6 months

### "Outreach is the best email automation tool on the market."

November 6, 2017

5.0

Pros

The thing that I like most about Outreach is that it is aimed to increase conversion rates. The feature that I like the most is the reporting tool. It allows any manager to look into conversion rates of email templates and really dive down to see what is working and what is not.

Cons

The thing I like least about the software is that it seems to work better for an outbound team that primarily works with sequencing. It is a little more difficult to use from an inbound perspective that has more one-off interactions with prospects.

Review Source

PK

Paul K.  
Customer success Manager  
Computer Software  
Used the software for: Less than 6 months

### "This changes everything (in a great way!)"

September 12, 2019

5.0

Pros

It has saved me hours so far! I can make 40 calls in an hour when before I could probably do about 15-20. It is amazing! I can send one to one emails in seconds. I absolutely love Outreach!

Cons

The chrome extension competes with other chrome extensions that have tracking. So it makes me choose one when i want to have both running.

Review Source

SP

Santino P.  
Account Executive  
Computer Software  
Used the software for: Less than 6 months

### "Outreach Review"

June 8, 2021

5.0

Pros

Outreach makes it easy to automate prospecting and reach out to multiple accounts and not have to think about anything. I really like the ability to call through this platform, helps with cold calling a lot

Cons

It can be a little "clanky" sometimes and is not perfect, but it's great when combined with SalesForce

Review Source

NM

Noah M.  
Customer Advocate Manager  
Consumer Services  
Used the software for: 6-12 months

### "Best tool for email outreach"

February 19, 2023

5.0

Pros

This is my favourite tool that I’ve used for email outreach. Very simple to use, easy to keep your lists organized and leads tagged.

Cons

There’s no cons that I can think of for the tool.

Review Source

VR

Verified Reviewer  
SDR  
Computer Software  
Used the software for: I used a free trial

### "Liked Salesloft a bit more"

April 7, 2019

4.0

Pros

Super consistent call quality from within dialer. Pretty intuitive dashboard. Easy to set up cadences.

Cons

I felt that Salesloft was a little bit more out of the box user friendly. Similar in terms of consistent call quality but the dashboard from within Salesloft just made more sense to me.

Review Source

VR

Verified Reviewer  
Account Executive  
  
Used the software for: Less than 6 months

### "Very helpful for prospecting cold leads. "

February 22, 2018

4.0

It helps to make more appointments to close sales.

Pros

I like that it allows me to constantly contact 10X the number of people that I normally could. Very helpful!

Cons

There have been issues with dropped calls and audio quality. Also, it's a little difficult to work out the correct timing of sequences.

Review Source

ZD

Zachary D.  
Account Executive  
Marketing and Advertising  
Used the software for: Less than 6 months

### "We evaluated all of our sales technology and explored new ones, including a big trial with OutReach."

October 23, 2017

4.0

Again - it does an awful lot for a sales enablement platform. It was just a little much for our team with our goals.

Pros

It's got a lot of bells and whistles. Anything from the weather, to company insights, to call success tracking - are all included right in the main view. Some people may like that, but our team found it overwhelming.

Cons

It's a little much. All the functionality is there, but it feels like it tried to do too much for what it is. Maybe it was just our team, but it was overwhelming.

Review Source

VR

Verified Reviewer  
Inbound SDR  
Computer Software  
Used the software for: Less than 6 months

### "Outreach review"

May 17, 2019

5.0

Pros

I like that it makes it easy to see all of my upcoming tasks for the day as well as know where my activity is for the week. Very lightweight and easy to use.

Cons

I do not like that sometimes the number they give you get its lines switched and you get calls from random numbers.

Review Source

TL

Tanner L.  
RSM  
Computer Software  
Used the software for: 1-2 years

### "Outreach a must"

July 15, 2019

5.0

Pros

It saves me so much time in my day to day tasks

Cons

I do not have any negative feedback about this product

Review Source

Karen M.  
Sales Consultant  
Research  
Used the software for: Less than 6 months

### "Great drip marketing email program "

December 11, 2018

5.0

Pros

The ability to run several campaigns at once and getting real time updates on performance.

Cons

The lag time between needing support and getting it. Lack of ability to do screenshares with tech support.

Review Source

VR

Verified Reviewer  
Account Manager  
Computer Software  
Used the software for: Less than 6 months

### "Integrates really well into my workflow"

February 26, 2021

5.0

Pros

I love that it can just lay on top of my gmail to provide insights like open rate, click rate, etc.

Cons

I find the chrome extension to be good in theory but less so in execution - I don’t use it often.

Review Source

VR

Verified Reviewer  
Student  
Telecommunications  
Used the software for: Less than 6 months

### "I Love OutReach!"

August 1, 2019

4.0

Pros

Oustanding CRM. Extremely user-friendly and does everything I need it to do.

Cons

I do feel that it could benefit from having more features. Thats where Salesforce comes into play of course.

Review Source

VR

Verified Reviewer  
sales manager  
Computer Software  
Used the software for: 6-12 months

### "Easiest sequencing software I've ever used "

May 1, 2019

5.0

Pros

Incredibly easy to use. The tie-in and kick out to salesforce's tracking is amazing!

Cons

The movement from other programs can sometimes be sticky but I dont think there's enough to sway me away from using this everyday!

Review Source

aR

amir R.  
Ad Operations Manager  
  
Used the software for: 1-2 years

### "Great way to start campaigns"

January 23, 2018

4.0

capture leads

Pros

Great way to start campaigns. We use this everyday in the office to work on various campaigns for leads.

Cons

not really major but it would be nice to export some of the graphs that it populates. other than that everything seems to work fine.

Review Source

MR

Margaret R.  
sales admin  
Computer & Network Security  
Used the software for: 6-12 months

### "intuitive and lots of functionality "

July 2, 2019

5.0

pretty great

Pros

I find outreach pretty straightforward, easy to use and functional.

Cons

I have had a hard time increasing the appearance of text on the screen. I wish that were easier. Otherwise, excellent experience.

Review Source

Jonathan G.  
Marketing Operations Manager  
Computer & Network Security  
Used the software for:

### "null"

January 26, 2018

5.0

Review Source

David W.  
  
  
Used the software for:

### "null"

February 5, 2018

4.0

Review Source

Nathan D.  
Director of Customer Success  
Hospital & Health Care  
Used the software for:

### "null"

October 12, 2017

4.0

Review Source

Morey J.  
Enterprise Sales Development  
Computer Software  
Used the software for:

### "null"

February 27, 2018

5.0

Review Source

KS

Kavian S.  
Senior Global AE  
Telecommunications  
Used the software for: Less than 6 months

### "Outreach legitimately works "

September 13, 2017

5.0

More sales

Pros

Reporting and sequence timing. I can choose the best sequence for each account I am targeting and allow the prospect to be touched a dozen times.

Cons

It's a little confusing at the beginning how it all works. I had to do a training with customer service 1 on 1 to figure it out. But they have excellent customer service.

Review Source

VR

Verified Reviewer  
Enterprise Account Executive  
Computer Software  
Used the software for: Less than 6 months

### "New tool for prospecting"

March 12, 2019

4.0

Pros

A great sales tool to help outreach (hence the name)

Cons

A little bit clunky when you use the chrome plugin

Review Source

AL

Andy L.  
Global Account Executive  
Fund-Raising  
Used the software for: Less than 6 months

### "I can't imagine prospecting without Outreach - I can never go back! I absolutely love it. "

September 15, 2017

5.0

Pros

I love how easy it makes automated emails personal to my prospects. The ease of use, intuitive design, and supportive staff make being an outreach user a pleasure.

Cons

The only con for me is that the smart views are not as user friendly as the rest of the application.

Review Source

BM

Brian M.  
Account Executive  
  
Used the software for: Less than 6 months

### "Excellent way to manage your workflow and customer engagement!"

September 14, 2017

5.0

Pros

The ability to manage my 80% of my work day from a single browser window. Allows me to be more efficient and effective, with information available at a glance.

Cons

Email formatting options are very basic and could use some enhancements to catch up to other services.

Review Source

SW

Shannon W.  
Business Development Representative  
  
Used the software for: Less than 6 months

### "Excellent, when it works"

September 6, 2017

4.0

Pros

I appreciate that it is compatible with outlook and tracks all emails that I send, even when not involved in a sequence.

Cons

Many bugs with the product, causing it to be unresponsive. Unable to complete any work tasks during this time

Review Source

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