# Outreach Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Outreach the right Sales Engagement Platform solution for you? Explore 309 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159318/Outreach/reviews --- Outreach 4.4 (309) [View alternatives](https://www.capterra.com/p/159318/Outreach/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Outreach Ease of use 4.2 Customer Service 4.1 ## Pros and Cons in Reviews RP Randy P Account managerComputer Software, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “It is in my opinion the best tool in the market - it integrates with our CRM and other tools, it has adaptability to set it up for smaller and bigger sales teams and you can set up a mix of different actions in the sequences (manual vs. auto, social connects, calls etc).“ July 7, 2025 BD Barry D Account ExecutiveTelecommunications, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “There were times where I could not find the button to click to remove someone from a sequence.“ January 19, 2026 Ryan E SDRMarketing and Advertising, 501 - 1,000 employeesUsed the software for: More than 2 years. “I know my work is safe and secure because we are able to access Outreach through our single-sign-on portal, but it is not distracting where I would need to sign in several times or after a few clicks.“ August 8, 2025 Rico L AEComputer Software, 201 - 500 employeesUsed the software for: 1-2 years. “Generally nothing to complain about, however if you do need assistance, sometimes the response rate can be a bit slow.“ December 29, 2025 Alexander S Head Enterprise SalesInformation Technology and Services, 201 - 500 employeesUsed the software for: More than 2 years. “Solid - the UI/UX is not the easiest to navigate and we found competitiors easier to set up, however once in functionality, reporting and integrations are far superior.“ December 14, 2025 ET Erin T Sales EnablementMarketing and Advertising, 51 - 200 employeesUsed the software for: More than 2 years. “Also limited reporting in terms of filtering custom dates (currently cannot pull total activity metrics for 3 months - which creates a manual effort when reporting on quarterly activity goals for an organization)“ November 15, 2023 Ryan E SDRMarketing and Advertising, 501 - 1,000 employeesUsed the software for: More than 2 years. “There is data to support the effectiveness of my email campaigns which keep me from wasting time on things that are not working and keeps me focused on what is working.“ August 8, 2025 YD Yanne D Business Development RepresentativeHospitality, 501 - 1,000 employeesUsed the software for: Less than 6 months. “Sometimes there was less flexibility with logging off-platform outreach efforts, which is something that happens often with sales staff.“ May 7, 2025 ## Showing most helpful reviews Showing 1-25 of 309 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Scott B. Head of Sales Banking Used the software for: 2+ years ### "Outreach continues to be the category leader for sales engagement software. " February 12, 2026 5.0 I've been using outreach for years across several companies for different types of GTM teams. It's the best tool for SDRs and AEs at all types of levels to do prospecting at scale. Pros Outreach is the category leader for sales enablement tools. It's the best tool to use for prospecting at scale. Cons I don't have any complaints. Outreach continues to deliver on its product and overall customer support. Switched from [SalesLoft](https://www.capterra.com/p/157977/SalesLoft/) Outreach has better analytics and is easier to use overall. Review Source VR Verified Reviewer Head Enterprise Sales Information Technology and Services Used the software for: 2+ years ### "Outreach - above the rest." December 14, 2025 5.0 Solid - the UI/UX is not the easiest to navigate and we found competitiors easier to set up, however once in functionality, reporting and integrations are far superior. Pros Best in class product vs salesloft or clari in market - functionality, reporting and for sales dev teams this has far more to offer. Cons set up and learning curve, salesloft is a lot easier to use for just dialling/cadences having swtiched between the two. Switched from [SalesLoft](https://www.capterra.com/p/157977/SalesLoft/) We had used both and partnered with both systems. SDRs and management found reporting, insights and customisations significantly higher. Review Source jP jess P. bd Marketing and Advertising Used the software for: Less than 6 months ### "decent for BDs who need to knowledge share" December 14, 2024 3.0 Pros easy to understand interface with good knowledge sharing Cons complex and opaque when it comes to archiving Review Source Kevin H. Senior SDR Computer Software Used the software for: 1-2 years ### "Saves Time and Boosts Productivity" August 26, 2025 5.0 My experience with Outreach has been very positive. The platform streamlines sales engagement through automation while remaining easy to use for day-to-day tasks. It saves a significant amount of time, helps keep outreach organized, and makes it easier to scale prospecting efforts effectively. Even with a small learning curve at the beginning, the benefits in efficiency and productivity are clear. Pros Outreach makes sales automation simple and efficient. The platform is very intuitive, and setting up sequences is quick and straightforward. Its ease of use saves a lot of time on repetitive tasks and allows me to focus more on engaging with prospects. Cons Some features can feel a bit complex at first, and there’s a short learning curve when setting up advanced workflows. However, once you get used to it, the platform runs smoothly. Switched from [SalesLoft](https://www.capterra.com/p/157977/SalesLoft/) Because Outreach is easier to use and the Kaia recording is a big benefit we haven't had before with SalesLoft Review Source BD Barry D. Account Executive Telecommunications Used the software for: 2+ years ### "My Review of Outreach " January 19, 2026 4.0 Overall I like the tool. I like adding prospects to sequences and having the action notation to Salesforce Pros It keeps me organized and accountable for my day. As an account executive, this is critical. The automation saves so much time in my day. Cons Interface navigation can be a little challenging sometimes. There were times where I could not find the button to click to remove someone from a sequence. Review Source Ryan E. SDR Marketing and Advertising Used the software for: 2+ years ### "Your Dream SDR Team" August 8, 2025 4.0 Overall I would say my experience with Outreach has been amazing. If your team does not have a tool to use that keeps their calls, emails, LinkedIn messages, texts, campaigns, reports, and any other tasks in one place, then give it a try. I know using Outreach is one tool that has enhanced my skillset and made me a better SDR overall. Think of what this could mean for an entire team!! Pros Outreach is a robust and stellar platform that will keep the sales team organized, efficient, and effective. I use Outreach to perform my everyday tasks as an SDR and without it I would be lost. The reports keep the entire team on the same page so that we are consistent and professional in our messaging. I am able to create my targeted cadences quickly and easily. There is data to support the effectiveness of my email campaigns which keep me from wasting time on things that are not working and keeps me focused on what is working. I know my work is safe and secure because we are able to access Outreach through our single-sign-on portal, but it is not distracting where I would need to sign in several times or after a few clicks. Anytime I am having an issue I can reach out to the Outreach support team and they are so friendly and happy to assist. They even have Outreach University which helps me level up my skillset on a regular basis. Cons Sometimes Outreach can be a little bit complicated and all of the bells and whistles can be overwhelming when you want to complete a simple tasks. Pulling lists with your own criteria can be difficult at times, but generally Outreach does exactly what you need it to do. You sometimes just have to figure out HOW! Review Source VR Verified Reviewer Account Executive Information Technology and Services Used the software for: 2+ years ### "Outreach for sales " February 7, 2026 5.0 I have been using outreach for 4 years now and have no complains , it is a great tool and I use it on a daily basis Pros I like that outreach integrates seamlessly with salesforce, is very easy to use and I can send linkedin connections, campaigns, create my templates and also call all from the same platform Cons I don't think that there is anything I don't like about outreach, overall a great tool and very easy to use Review Source VR Verified Reviewer AE Computer Software Used the software for: 1-2 years ### "Perfect for outbound " December 29, 2025 5.0 Pros Great for outreach analytics, automation and sequencing - also helpful to allow dials from different dial codes. Cons Generally nothing to complain about, however if you do need assistance, sometimes the response rate can be a bit slow. Review Source RP Randy P. Account manager Computer Software Used the software for: 2+ years ### "Great tool, changed the life of this sales rep" July 7, 2025 5.0 Making the life of a sales rep way easier by giving an easy to use platform to customize and execute outreach. Pros I have been using Outreach at 2 different companies now. It is in my opinion the best tool in the market - it integrates with our CRM and other tools, it has adaptability to set it up for smaller and bigger sales teams and you can set up a mix of different actions in the sequences (manual vs. auto, social connects, calls etc). It makes it highly customisable to the outreach you want to achieve and with the dashboards you can easily change your approach after. Cons There's some minor features that are still annoying to deal with. Blockers in sequences (bounced emails that will disrupt sequences) etc, for the rest I'm very happy with Outreach. Review Source VR Verified Reviewer COO Computer Software Used the software for: 2+ years ### "A CRM just for your SDRs." January 27, 2025 5.0 The product has everything an SDR would need to run their day, and nothing they don't. A phone and email solution that also allows you to run social (LinkedIn) steps as part of a sequence. Thoughtful and well-done. Pros The product integrates with the entire sales and marketing stack, making it really easy to build Outreach into a CRM just for your SDRs so they aren't alt-tabbing between Salesforce, Outreach, and other systems. It's all at their fingertips. Cons The Salesforce connector in particular can be a bit persnickety. While the technical support reps at Outreach are really strong, there's a lot of heavy lifting involved in tuning the Salesforce connector to make sure it works just right. Review Source VR Verified Reviewer Sr SDR Computer Software Used the software for: 1-2 years ### "I love outreach!" February 4, 2025 5.0 Outreach is amazing for doing all sorts of outbounding and inbounding Pros I do all my outbounding through Outreach and love how easy and productive it is Cons I haven't had any issues with Outreach so far Review Source SK Saige K. Sales Financial Services Used the software for: 6-12 months ### "Outreach for outbound " March 27, 2025 5.0 Pros I like how easy it is to add people into sequences and create structured steps to ensure I am reaching out to the right people at the right time Cons I don’t think outreach is a great job at pipeline management. I really only used it to do outreach, but if they had better pipeline management, that would be great. Review Source RN Ryan N. Sales Executive Banking Used the software for: 1-2 years ### "Outreach Review " July 15, 2024 5.0 Pros It makes prospecting by account so much easier, especially if you have multiple prospects in each account. Additionally, leveraging their triggers and automation can help you scale your outreach. Cons It is a very complex system but effective, there was much time spent configuring the platform to do what we needed but once set up it was awesome. Review Source Tanice D. Internal Audit assistant Education Management Used the software for: 1-2 years ### "Best Sales software I have ever encountered " November 17, 2021 5.0 Pros What I like the most about this software is how engaging and User friendly it is. The software is clear and concise which allows greater ease of use especially now, due to the restrictions of the Covid 19 Pandemic, and most things now being mostly online. This software provides "from a pin to an anchor" where sales is concerned. If you are in sales, this software is the best solution for you to move forward with your company and a greater way to maximize generated profit. Cons What I least enjoyed about this software is can be very time consuming getting to know the various aspect of it. Review Source 'Rowdie' Mitch G. VP of Business Development / Co-Owner Used the software for: 1-2 years ### "Terrible customer service. Great product. " April 2, 2018 4.0 I really enjoyed the software, what a great product. My first salesman was amazing, but as they scaled, we became a small account to them and really got treated like it. Stay away if you are looking for a great vendor experience, but if you are looking for a great product with great automation tools and email sequences... Outreach was the best we could find. Pros Wow, its an amazing product. I really enjoyed using it and it did win me alot of business. Alot of automated tasks which was amazing. Also their email management and manager permissions was incredible. Overall really simplified my teams day. Cons If you are a small company... expect to be treated terribly. We got random bills, and NO response from billing or their cusotmer support. You would get the runaround all day long. Seriously terrible experience even caused one of my employees to lose morale which isn't ultimately all Outreachs fault, I will take some accountability... but she wasn't getting her job done and couldln't get replies from Outreach. She was the manager supposed to control how many seats we had and manage costs... With an unresponsive team and random invoices with no explaination it became discouraging. I would highly recommend using the product if their sales team was ethical and their support would RESPOND. We got way overbilled and cancelling the account was even a hassle. Review Source CM Carrie M. Group Talent Acquisition Lead Retail Used the software for: 2+ years ### "Unlimited options help sales teams succeed." January 5, 2023 5.0 Outreach has helped us overcome several daily challenges related to the necessity to use many apps for a single task. Outreach allows us to manage marketing operations and respond to consumer demands in one platform, and its reports let us evaluate our performance and find ways to improve. Pros Since Outreach connects effortlessly with our CRM system, we can design it to fit our work. Outreach makes it easy to import and export data and contacts, send promotional materials, demos, announcements, videos, and voice messages to contact lists via email, text, and social media, and receive customer responses and inquiries, directing them to team members by specialization. Outreach's collaborative capabilities and ready-made templates allow all team members to engage. I also like Outreach's organized data and reporting records. Cons I've been using Outreach for a while, and it's virtually perfect. I only have a problem with member-removed contacts, which are entirely deleted from the system and I don't need again. To easily restore deleted contacts, I would like to find an archive. Review Source ET Erin T. Sales Enablement Marketing and Advertising Used the software for: 2+ years ### "Worth the Investment" November 15, 2023 5.0 Pros Outreach.io is an easy-to-use tool and incredibly helpful for our Sales Department. Whether you are a Sales Representative, Enablement/Operations, or a Sales Leader, it helps provide visibility into all activity metrics, keeps reps on track with daily/monthly activity, and takes the guess-work out of identifying prospects a rep needs to follow up with or prioritize throughout their outbound sales motion. Cons Some of the reporting functionality could be improved. For example, daily activity metrics has a 15-minute delay or so for pulling accurate metrics, which can make it difficult to identify underperforming reps in real-time. Also limited reporting in terms of filtering custom dates (currently cannot pull total activity metrics for 3 months - which creates a manual effort when reporting on quarterly activity goals for an organization) Review Source VR Verified Reviewer Product Marketing Manager Information Technology and Services Used the software for: 1-2 years ### "Great tool for automating repetitive tasks" November 23, 2021 5.0 Pros Easy to use, easy to scale and great tool to keep track of open tasks. Provides summary of engagement. Cons Sometimes, it was slow to load. Very rarely it also did not update the status of the leads correctly. Review Source EJ Elli J. Customer Marketing Manager Computer Software Used the software for: 1-2 years ### "Essential for our ABM efforts" May 27, 2024 5.0 Pros I use Outreach on a weekly to monthly basis to bulk email groups of customers who have been specifically pre-selected and then uploaded onto the platform. Outreach is super intuitive. I can write my outbound email sequences, with follow up emails attached, set when they're to be sent out, the space between them, whether to tie the contact information to that in Salesforce. Then within a matter of clicks I can have one email sequence sent out to hundreds of contacts. Makes ABM so much easier for us. Cons Nothing of note, it's not super easy to pick up initially but requires minimal training. Review Source MG Mollie G. Sales manager Computer Software Used the software for: 2+ years ### "Outreach updates are horrible and the CSM doesn’t know the product" October 9, 2023 1.0 Pros I use to like reporting and reliability but with updates none of that works Cons It’s unreliable and drops constantly. The reporting is no longer live. CSM doesn’t even know that we can transfer calls. It’s worthless Review Source VR Verified Reviewer Sr. Manager, Marketing & Sales Operations Computer Software Used the software for: 1-2 years ### "We couldn't hit our sales goals without it!" February 12, 2019 5.0 Pros The software itself is incredible, and functionally has everything imaginable, but I've been most impressed with the support. As an administrator that knew very little about the software when we implemented Outreach, the support team has been phenomenal. I've never worked with a more helpful, prompt team in my life. 10/10 to the Outreach Support team! Cons We've caused ourselves some pain by using some very unique objects and fields in our Salesforce CRM instance, which has caused some problems on the integration front. Basically, we haven't been able to take advantage of some Outreach functionality because the integration is built on the assumption of us using standard Salesforce objects and fields. Ultimately, the support team has helped us with some workarounds, but it's been a bit of a self-induced headache. Review Source VR Verified Reviewer Marketing Specialist Computer Software Used the software for: 2+ years ### "Task Management Tool for SDRs" June 11, 2019 5.0 Overall, solid tool that allows you to reach your sales and marketing goals. It is a great tool for Sales Development teams that keeps them on top of their tasks all in one platform. Pros Outreach is a great tool for organizing sales and marketing tasks. With its ability to send out mass or personalized emails, make phone calls, and organize daily tasks, this platform can accomplish a lot. The 360-degree view of your tasks makes it easy to stay on top of your goals. Cons It would be nice to be able to configure or personalize the 360 view page. While it provides a lot of good insight into my tasks and updates, it would be nice to filter out some of the less prioritized panels. Review Source DD Dez D. BDR Financial Services Used the software for: 6-12 months ### "BDC Review " July 7, 2022 5.0 Very easy to use and understand. Overall I love this software and how it helps me make my calls and sales Pros I like how I can integrate this with sales force and sequence my prospects form sales force to hear. From outreach I can make tasks and notes and make sure all my calls and emails are organized. Cons I dont like how sometimes there is some bugs that dont let me dial my calls and I have to exit off the site and then log back in. Review Source VR Verified Reviewer AE Financial Services Used the software for: 6-12 months ### "Overpriced, glitchy software" June 30, 2021 1.0 Negitive. Pros Its extremely frustrating so it brings the team together. Cons Most things. Its a real headache to use. Support is bad once you sign up. They dont care about you beyond the sales process. Review Source VR Verified Reviewer Account Executive Computer Software Used the software for: 2+ years ### "Outreach is great if used with integrations" November 23, 2021 5.0 Outreach is core to my outbound sales process. I also use the calendaring feature to have people book time on my calendar. Pros I like outreach's ability to connect to Linkedin inMail and Vidyard - definitely use Outreach in tandem with other solutions to drive results. You'll hit a ceiling just using sequences. Cons There are a lot of features and it can be overwhelming at first. You're going to need a lot of enablement and training for the sales team to adopt. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.