# Outreach Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Outreach the right Sales Engagement Platform solution for you? Explore 311 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159318/Outreach/reviews/?rel=nofollow&target=blank --- Outreach 4.4 (311) [View alternatives](https://www.capterra.com/p/159318/Outreach/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Outreach Ease of use 4.2 Customer Service 4.1 ## Pros and Cons in Reviews Dallin L Sales Ops ManagerElectrical/Electronic Manufacturing, 51 - 200 employeesUsed the software for: More than 2 years. “Email outbox is awesome - seeing everything in one place makes it easy for the sales rep to manage his work and easy for an admin to troubleshoot issues“ May 20, 2026 Dallin L Sales Ops ManagerElectrical/Electronic Manufacturing, 51 - 200 employeesUsed the software for: More than 2 years. “Outreach is not meant to be an automation tool like Zapier, but there are obvious holes in its automation abilities. Why is it so hard to update field values at certain steps or take specific actions at end of sequence?“ May 20, 2026 Nicholas P Account Development ManagerComputer Software, 11 - 50 employeesUsed the software for: More than 2 years. “The call quality and recording capabilities and ability to integrate with other platforms is a plus too.“ May 27, 2026 Nicholas P Account Development ManagerComputer Software, 11 - 50 employeesUsed the software for: More than 2 years. “Support can be a little slow to respond and solve issues at times, and occasionally be too vague in their answers to quickly solve an issue.“ May 27, 2026 Ryan E SDRMarketing and Advertising, 501 - 1,000 employeesUsed the software for: More than 2 years. “I know my work is safe and secure because we are able to access Outreach through our single-sign-on portal, but it is not distracting where I would need to sign in several times or after a few clicks.“ August 8, 2025 BD Barry D Account ExecutiveTelecommunications, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “There were times where I could not find the button to click to remove someone from a sequence.“ January 19, 2026 RP Randy P Account managerComputer Software, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “It is in my opinion the best tool in the market - it integrates with our CRM and other tools, it has adaptability to set it up for smaller and bigger sales teams and you can set up a mix of different actions in the sequences (manual vs. auto, social connects, calls etc).“ July 7, 2025 Rico L AEComputer Software, 201 - 500 employeesUsed the software for: 1-2 years. “Generally nothing to complain about, however if you do need assistance, sometimes the response rate can be a bit slow.“ December 29, 2025 ## Showing most helpful reviews Showing 1-25 of 311 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dallin L. Sales Ops Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Sill the industry leader with room for improvement" May 20, 2026 4.0 Outreach provides great value for the money - the core email and sequencing product is still the best on the market Pros Engagement tracking (opens, clicks, replies by email) is hugely helpful. The core email engine is solid. It's easy to create sequences, schedules, templates, calendars etc to guide a prospect through a sequence. Email outbox is awesome - seeing everything in one place makes it easy for the sales rep to manage his work and easy for an admin to troubleshoot issues The Kaia call recording is functional and affordable Good value for the money AI chat support works and routes to a human when needed Cons Outreach is not meant to be an automation tool like Zapier, but there are obvious holes in its automation abilities. Why is it so hard to update field values at certain steps or take specific actions at end of sequence? There is some low hanging fruit here that I'm sure the competition is eating at. In some ways, it feels like the core Outreach engine was built in 2015 and largely left alone. I'm familiar with the interface and options, but it could use an overhaul. Alternatives considered [Salesloft](https://www.capterra.com/p/157977/Salesloft/) Reason for choosing Outreach The price isn't that different, and Outreach's core email engine and supporting features were superior at the time of evaluation. Switched from [Apollo.io](https://www.capterra.com/p/158696/Apollo/) Outreach is a better email management tool than Apollo, which is more of a prospecting database Review Source Connor W. Account executive Computer Software Used the software for: 1-2 years ### "Great value for money! Great solution for growing team." May 14, 2026 4.0 Overall very positive, on target with other cadence management solutions at a value price point. Very happy with my former usage of the product and would consider it again! Pros The pros for outreach were involving a mix of ease of use, value for price, and adoption for the actual software usage amongst the team. Coming from salesloft, outreach was a great alternative for most of the same suite of offerings and support was just as strong as Salesloft was. Cons The biggest con for my experience was initial onboarding / set up. Support overall was good, but the initial usage and adoption was a bit of challenge. Instructional guides were lacking, or potentially just not properly dispersed to ALL members of the rev team. Switched from [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) Needed a more capable solution for cadence management Review Source VR Verified Reviewer Account Development Manager Computer Software Used the software for: 2+ years ### "Outreach is a do it all sales tool" May 27, 2026 3.0 My experience with outreach has been overall positive, as it is a fairly straightforward, easy to set up and use outbound tool. But at the the same time, I do wish Outreach would allow for additional administrative and user customization and even deeper integrations with other tools in order to truly beat some of its competitors long term. Pros Outreach is the do it all tool for outbound sales teams. Outreach's features cover a wide variety of outbound strategies and allow for deeper understanding around meeting analytics, channel and template performance and overall team performance and metric attainment. The call quality and recording capabilities and ability to integrate with other platforms is a plus too. Cons Support can be a little slow to respond and solve issues at times, and occasionally be too vague in their answers to quickly solve an issue. Additionally, even on the admin end the platform can be rigid at times and not as responsive as platforms like Apollo or Salesforce to customized features and data sets. Review Source Scott B. Head of Sales Banking Used the software for: 2+ years ### "Outreach continues to be the category leader for sales engagement software. " February 12, 2026 5.0 I've been using outreach for years across several companies for different types of GTM teams. It's the best tool for SDRs and AEs at all types of levels to do prospecting at scale. Pros Outreach is the category leader for sales enablement tools. It's the best tool to use for prospecting at scale. Cons I don't have any complaints. Outreach continues to deliver on its product and overall customer support. Switched from [Salesloft](https://www.capterra.com/p/157977/Salesloft/) Outreach has better analytics and is easier to use overall. Review Source VR Verified Reviewer Head Enterprise Sales Information Technology and Services Used the software for: 2+ years ### "Outreach - above the rest." December 14, 2025 5.0 Solid - the UI/UX is not the easiest to navigate and we found competitiors easier to set up, however once in functionality, reporting and integrations are far superior. Pros Best in class product vs salesloft or clari in market - functionality, reporting and for sales dev teams this has far more to offer. Cons set up and learning curve, salesloft is a lot easier to use for just dialling/cadences having swtiched between the two. Switched from [Salesloft](https://www.capterra.com/p/157977/Salesloft/) We had used both and partnered with both systems. SDRs and management found reporting, insights and customisations significantly higher. Review Source Kevin H. Senior SDR Computer Software Used the software for: 1-2 years ### "Saves Time and Boosts Productivity" August 26, 2025 5.0 My experience with Outreach has been very positive. The platform streamlines sales engagement through automation while remaining easy to use for day-to-day tasks. It saves a significant amount of time, helps keep outreach organized, and makes it easier to scale prospecting efforts effectively. Even with a small learning curve at the beginning, the benefits in efficiency and productivity are clear. Pros Outreach makes sales automation simple and efficient. The platform is very intuitive, and setting up sequences is quick and straightforward. Its ease of use saves a lot of time on repetitive tasks and allows me to focus more on engaging with prospects. Cons Some features can feel a bit complex at first, and there’s a short learning curve when setting up advanced workflows. However, once you get used to it, the platform runs smoothly. Switched from [Salesloft](https://www.capterra.com/p/157977/Salesloft/) Because Outreach is easier to use and the Kaia recording is a big benefit we haven't had before with SalesLoft Review Source BD Barry D. Account Executive Telecommunications Used the software for: 2+ years ### "My Review of Outreach " January 19, 2026 4.0 Overall I like the tool. I like adding prospects to sequences and having the action notation to Salesforce Pros It keeps me organized and accountable for my day. As an account executive, this is critical. The automation saves so much time in my day. Cons Interface navigation can be a little challenging sometimes. There were times where I could not find the button to click to remove someone from a sequence. Review Source VR Verified Reviewer Account Executive Information Technology and Services Used the software for: 2+ years ### "Outreach for sales " February 7, 2026 5.0 I have been using outreach for 4 years now and have no complains , it is a great tool and I use it on a daily basis Pros I like that outreach integrates seamlessly with salesforce, is very easy to use and I can send linkedin connections, campaigns, create my templates and also call all from the same platform Cons I don't think that there is anything I don't like about outreach, overall a great tool and very easy to use Review Source Ryan E. SDR Marketing and Advertising Used the software for: 2+ years ### "Your Dream SDR Team" August 8, 2025 4.0 Overall I would say my experience with Outreach has been amazing. If your team does not have a tool to use that keeps their calls, emails, LinkedIn messages, texts, campaigns, reports, and any other tasks in one place, then give it a try. I know using Outreach is one tool that has enhanced my skillset and made me a better SDR overall. Think of what this could mean for an entire team!! Pros Outreach is a robust and stellar platform that will keep the sales team organized, efficient, and effective. I use Outreach to perform my everyday tasks as an SDR and without it I would be lost. The reports keep the entire team on the same page so that we are consistent and professional in our messaging. I am able to create my targeted cadences quickly and easily. There is data to support the effectiveness of my email campaigns which keep me from wasting time on things that are not working and keeps me focused on what is working. I know my work is safe and secure because we are able to access Outreach through our single-sign-on portal, but it is not distracting where I would need to sign in several times or after a few clicks. Anytime I am having an issue I can reach out to the Outreach support team and they are so friendly and happy to assist. They even have Outreach University which helps me level up my skillset on a regular basis. Cons Sometimes Outreach can be a little bit complicated and all of the bells and whistles can be overwhelming when you want to complete a simple tasks. Pulling lists with your own criteria can be difficult at times, but generally Outreach does exactly what you need it to do. You sometimes just have to figure out HOW! Review Source VR Verified Reviewer AE Computer Software Used the software for: 1-2 years ### "Perfect for outbound " December 29, 2025 5.0 Pros Great for outreach analytics, automation and sequencing - also helpful to allow dials from different dial codes. Cons Generally nothing to complain about, however if you do need assistance, sometimes the response rate can be a bit slow. Review Source RP Randy P. Account manager Computer Software Used the software for: 2+ years ### "Great tool, changed the life of this sales rep" July 7, 2025 5.0 Making the life of a sales rep way easier by giving an easy to use platform to customize and execute outreach. Pros I have been using Outreach at 2 different companies now. It is in my opinion the best tool in the market - it integrates with our CRM and other tools, it has adaptability to set it up for smaller and bigger sales teams and you can set up a mix of different actions in the sequences (manual vs. auto, social connects, calls etc). It makes it highly customisable to the outreach you want to achieve and with the dashboards you can easily change your approach after. Cons There's some minor features that are still annoying to deal with. Blockers in sequences (bounced emails that will disrupt sequences) etc, for the rest I'm very happy with Outreach. Review Source VR Verified Reviewer Sr SDR Computer Software Used the software for: 1-2 years ### "I love outreach!" February 4, 2025 5.0 Outreach is amazing for doing all sorts of outbounding and inbounding Pros I do all my outbounding through Outreach and love how easy and productive it is Cons I haven't had any issues with Outreach so far Review Source VR Verified Reviewer Account Executive Information Technology and Services Used the software for: 6-12 months ### "save time and reach more contacts" December 2, 2024 4.0 overall positive, it's an app that saves time with your day to day sales activities between calling, emailing, sequencing etc. Pros Outreach is a tool that vastly simplifies "outreach" itself. What I like the most is the salesforce intregration; I can open any account/contact/opp and reach out to the stakeholder, calling especially is much easier than done through other sf integrations I've tried and I like how everything is correctly logged. Cons tends to be a bit buggy; I've had the app crash mid-call which makes for bad client experience Review Source VR Verified Reviewer Strategic Business Development Internet Used the software for: 1-2 years ### "Very powerful software. Great integrations with SFDC and Gmail as well that make it super easy ." June 4, 2018 5.0 Outreach makes it so easy to meet that crucial nexus point in sales of volume + quality of messaging. Being able to have measured feedback on how well your emails are received means you can keep tweaking until you get open and response rates as high as possible. It makes me faster as a sales rep and more data driven as a team. Pros Outreach can do a TON. Being able to import a list of leads and have relevant info show such as title, last contact, etc.. is an amazing time saver when trying to make sure you're list (csv, sfdc report, etc..) is 'clean' and good to go. Being able to call directly through the platform is a huge time saver as well. All of the reporting around your sequences is a huge win. I will go through all of my sequences once every week or so to see what's doing well, what isn't, and tweak to optimize performance. There is a huge amount of data you can use to compare yourself to others, measure the efficacy of your outreach, and collaborate on best practices with team members. Over all Outreach is a huge win and is very well integrated with every one we use from a customer facing team perspective (gmail, sfdc, Linkedin) Cons Outreach feels like they are probably an engineering first design second kind of company. I say that because their software can do SO MUCH, but it's not always intuitive how to do specific things. It has taken me awhile to get fully up to speed on some of the tips and tricks that really make outreach awesome. This is barely a con, more so just a training or user experience comment. Outreach can do so much it'd be tough for them to make every little feature super easy to find and obvious. Perhaps some more specific live onboarding/training would be helpful as well. Review Source VR Verified Reviewer UPE Education Management Used the software for: 6-12 months ### "Great for SDRS" December 17, 2020 4.0 They have fantastic customer service and a great knowledge base, I believe its called Outreach University for their customers. It is pretty intuitive to use at least at a baseline level. As an SDR its been great to have this added to our tech stack. Pros Handling your outbound and inbound efforts via Outreach has made things much easier. Before we were using Yesware and although it was affordable the user design and analytics left a lot to be desired. With outreach we can see what sequences are performing the best, which email templates get the highest response, and even when the best time to send emails are. We are also easily able to A/B test within sequences or copy sequences that are working well for other Reps and duplicate. It has made it easy for me to increase how much outbound I am able to do and made it so I can target specific personas easily. I tend to work out of Outreach way more than I work out of Salesforce as an SDR. Cons I feel that there are still features I do not understand within Outreach that I might be able to use more effectively. If they could guide the user more to make sure we are leveraging more of the software I think that would add to it. One of the cons is that you are unable to make dials from your laptop via Outreach, it must come through your cell and I much prefer to make calls via my laptop. Alternatives considered [Gong.io](https://www.capterra.com/p/157969/Gong-io/)[Yesware](https://www.capterra.com/p/136698/Yesware/) Review Source VR Verified Reviewer Business Development Representative Computer Software Used the software for: 6-12 months ### " Great "outreach" software that makes calling and emailing a breeze" November 6, 2018 4.0 Overall Outreach is a great sales tool that any organization with sales folks should consider. The ability to blast through dozens of calls in a couple minutes is really handy. Also the reporting/tracking of the successful emails makes it easy to see what's working and what's not. Pros \+ Lots of sales insight available (what sequences/emails are more effective than others) + 360 view is a great dashboard for any sales user where you can see your upcoming tasks (emails, calls, etc.) and process through them + Love the ability to be able to submit a quick question to the support team from the UI + You can tag prospects, calls, etc. which makes finding them a lot easier + The support team is very responsive to fixing issues and helping with training gaps Cons \- Notes on the account/company level don't work well (you enter notes on Mike Smith at Microsoft and those notes don't consistently show up for others at that same company) - There definitely are bugs that make some of the processes annoying - The interface is very busy. Would be nice to be able to customize what I see/don't see (perhaps this is allowed at the admin level) - Outreach needs to differentiate between Email Opt Out and Phone Opt out. Currently, if a prospect opts out of emails, we can still legally call him but Outreach wont let us sequence them because there is only one Opt Out within outreach. Hopefully this is fixed so we can still call folks who opted out of emails, but are open to calls. Review Source RN Ryan N. Sales Executive Banking Used the software for: 1-2 years ### "Outreach Review " July 15, 2024 5.0 Pros It makes prospecting by account so much easier, especially if you have multiple prospects in each account. Additionally, leveraging their triggers and automation can help you scale your outreach. Cons It is a very complex system but effective, there was much time spent configuring the platform to do what we needed but once set up it was awesome. Review Source ET Erin T. Sales Enablement Marketing and Advertising Used the software for: 2+ years ### "Worth the Investment" November 15, 2023 5.0 Pros Outreach.io is an easy-to-use tool and incredibly helpful for our Sales Department. Whether you are a Sales Representative, Enablement/Operations, or a Sales Leader, it helps provide visibility into all activity metrics, keeps reps on track with daily/monthly activity, and takes the guess-work out of identifying prospects a rep needs to follow up with or prioritize throughout their outbound sales motion. Cons Some of the reporting functionality could be improved. For example, daily activity metrics has a 15-minute delay or so for pulling accurate metrics, which can make it difficult to identify underperforming reps in real-time. Also limited reporting in terms of filtering custom dates (currently cannot pull total activity metrics for 3 months - which creates a manual effort when reporting on quarterly activity goals for an organization) Review Source VR Verified Reviewer Product Marketing Manager Information Technology and Services Used the software for: 1-2 years ### "Great tool for automating repetitive tasks" November 23, 2021 5.0 Pros Easy to use, easy to scale and great tool to keep track of open tasks. Provides summary of engagement. Cons Sometimes, it was slow to load. Very rarely it also did not update the status of the leads correctly. Review Source VR Verified Reviewer Director Of Communications Accounting Used the software for: 6-12 months ### "Good product, terrible, cocky sales team" December 5, 2018 4.0 Good product, adequate support, terrible sales team/experience. Brought this vendor on to one company I worked with, didn't bring it on to a future company because got tired/frustrated dealing with their sales team. Pros This product is pretty good, I've used Outreach, SalesLoft and Fileboard. Fileboard has the best sales team, they not only are helpful with understanding their product, but they also help with sharing their sales strategy using their product. SalesLoft and Outreach are the same in funcitonality, and SalesLoft has a good sales team. The issue I have with Outreach is their sales team is too arrogant, they have a good product, but I think teach them internally to be cocky, and it got so bad I just didn't want to use their product anymore and felt compelled to write this review. Cons The software is a bit glitchy sometimes, if it goes out you're just not using it that day. The sales team is very arrogant, not helpful. Companies with arrogant sales teams tend to have that culture bleed off into other areas, which make them very difficult vendors to work with . Review Source Keven G. Enterprise Account Executive Financial Services Used the software for: 6-12 months ### "Selling without Outreach is selling with a handicap." November 23, 2021 5.0 Pros I just started using Outreach and it's saved me so much time from manually sending emails. It also helps me organize my tasks which is critical for success. It's helped me closed more deals. Selling without Outreach is selling with a handicap. Cons Connectivity issues happen once in awhile but it's not bad. Review Source TS Timea S. Head of Demand Gen Computer Software Used the software for: 6-12 months ### "Best tool in its category" August 18, 2021 5.0 Overall, I would choose Outreach any day over the competitors and recommend it to others. Pros Outreach suited our needs the best out of other tools in the market. It is very comprehensive and integrates with other tools in our sales enablement stack seamlessly. Cons The reporting function needs improvement; too much data and not the right metrics - it would be good to see output through the full funnel instead of standalone metrics. Also, calls connected should exclude voicemail. Alternatives considered [Salesloft](https://www.capterra.com/p/157977/Salesloft/) Review Source PC Pooja C. Sr. Product Manager Computer Software Used the software for: 2+ years ### "Great Prospect Management Tool" May 17, 2022 4.0 Eventhough UI is not simple yet once learnt, it's a great tool to manage all email cadences and managing the Prospects/ Leads and Campaign Pros Great Sales Cadence for effective Lead Management Detailed Email Analytics for Campaign Management Cons Inability to integrate with Google Sheets and only allows upload thru CSV Takes time for User to familiarize themselves with the Tool UI Alternatives considered [Salesloft](https://www.capterra.com/p/157977/Salesloft/) Reason for choosing Outreach Because of it's better email cadence feature Review Source VR Verified Reviewer BDR Computer Software Used the software for: 1-2 years ### "Very easy to use, but frequent outages " August 5, 2022 4.0 Pros Super easy to use. Any feature you need is easy to find with their intuitive, reactive UI. Cons Frequently goes down for periods of minutes, and in rare circumstances hours. On top of this, it can be hard to find certain information when you need it. (why can't I see amount of time certain prospects have opened emails) Review Source VR Verified Reviewer Team Lead, SMB Sales Computer Software Used the software for: 1-2 years ### "Great tool for automating sales prospecting" October 19, 2019 5.0 This tool helps automate email-based prospecting and marketing so your sales team can be more efficient. Pros I like the fact that Outreach has a wide array of functionality from email tracking, to email sequencing, reporting, and calendar integration. It serves a bunch of fundamental purposes for any sales team. Cons The biggest drawback of Outreach is the initial adoption and learning curve. It can take about a month or so to fully learn the ins and outs of the solution. Make sure your company invests in training when you roll this product out! 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