# Page 2 | Outreach Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Outreach the right Sales Engagement Platform solution for you? Explore 311 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159318/Outreach/reviews --- Outreach 4.4 (311) [View alternatives](https://www.capterra.com/p/159318/Outreach/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 2 - Reviews of Outreach ## Showing most helpful reviews Showing 26-50 of 311 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MK Matt K. RevOps Manager Computer Software Used the software for: 2+ years ### "Great GTM tool for scaling global sales organizations" May 31, 2025 4.0 Pros The core functionality is great and does what we need it to accomplish - the automation we can set up and the integrations to our CRM work great. Cons There are some features that would expect to be part of a GTM tool that handles A/B testing and scalability well, like history tracking, version controlling, and easier ways to verify our business to ensure our phone calls and emails don't hit spam. These aren't major issues, but would be very nice to have. Switched from [SalesLoft](https://www.capterra.com/p/157977/SalesLoft/) I wasn't in seat when we made this change Review Source RH Ryan H. Social Media Manager Information Technology and Services Used the software for: 2+ years ### "He has given us the necessary assistance to close deals without complications" March 15, 2025 5.0 There has been a noticeable improvement in our sales process. We can monitor email activity and determine if our potential customers have been reviewing our proposals as we prepare them. Because of this, we can quickly review our approach and seal the deals. In addition to storing and creating information, we can also communicate effectively with the market and stay in touch with our current clientele. We have been able to exceed our sales targets by adjusting our strategy in response to important metrics such as response time and email open rate. Pros We attribute the increase in sales to the assistance of Outreach to differentiate our brand from the competition. The strengths and opportunities for improvement of our company can be assessed using the tools available to us. It makes it easier for us to communicate quickly with customers by allowing us to provide relevant and correct information. Also, online conferencing and email communication have been a lifesaver; the email monitoring feature is excellent and lets us know if customers are reading our messages. Our ability to adapt our sales plan in real time is greatly enhanced by this. Pre-, mid-, and post-transaction planning has greatly improved our ability to keep in touch with customers and ensure their satisfaction. Cons Compared to other platforms with comparable functionality, the price is somewhat high, but the sophisticated tools and their ability to integrate with other tools make it worth it. Review Source VR Verified Reviewer COO Computer Software Used the software for: 2+ years ### "A CRM just for your SDRs." January 27, 2025 5.0 The product has everything an SDR would need to run their day, and nothing they don't. A phone and email solution that also allows you to run social (LinkedIn) steps as part of a sequence. Thoughtful and well-done. Pros The product integrates with the entire sales and marketing stack, making it really easy to build Outreach into a CRM just for your SDRs so they aren't alt-tabbing between Salesforce, Outreach, and other systems. It's all at their fingertips. Cons The Salesforce connector in particular can be a bit persnickety. While the technical support reps at Outreach are really strong, there's a lot of heavy lifting involved in tuning the Salesforce connector to make sure it works just right. Review Source VR Verified Reviewer Sr SDR Computer Software Used the software for: 1-2 years ### "I love outreach!" February 4, 2025 5.0 Outreach is amazing for doing all sorts of outbounding and inbounding Pros I do all my outbounding through Outreach and love how easy and productive it is Cons I haven't had any issues with Outreach so far Review Source SK Saige K. Sales Financial Services Used the software for: 6-12 months ### "Outreach for outbound " March 27, 2025 5.0 Pros I like how easy it is to add people into sequences and create structured steps to ensure I am reaching out to the right people at the right time Cons I don’t think outreach is a great job at pipeline management. I really only used it to do outreach, but if they had better pipeline management, that would be great. Review Source YD Yanne D. Business Development Representative Hospitality Used the software for: Less than 6 months ### "Perfect BDR Tool" May 7, 2025 5.0 My team and I had a great experience with Outreach! It was especially helpful due to our call quota being 490 dials per week. We were able to keep track of our own dials as well as see where the team stood. Pros Helps sales staff organize daily tasks by importance as well as by outreach channel making it easy to differentiate outreach efforts. Cons Sometimes there was less flexibility with logging off-platform outreach efforts, which is something that happens often with sales staff. Review Source HA Hamdi A. Product Owner Internet Used the software for: 1-2 years ### "Un bon outil commercial" January 16, 2025 4.0 Pros Je trouve qu'il a une automatisation puissante des tâches commerciale. Cons Je trouve que la mise en œuvre et la configuration initiale peuvent être complexes pour un non expert. Review Source KM Kiersten M. SDR Retail Used the software for: 6-12 months ### "Outreach Review" September 28, 2024 5.0 Pros I love the ability to create your own "sequences", ease of integration, and customization within Cons I dislike that when using Outreach to dial, it can be slow and delayed Review Source jP jess P. bd Marketing and Advertising Used the software for: Less than 6 months ### "decent for BDs who need to knowledge share" December 14, 2024 3.0 Pros easy to understand interface with good knowledge sharing Cons complex and opaque when it comes to archiving Review Source RN Ryan N. Sales Executive Banking Used the software for: 1-2 years ### "Outreach Review " July 15, 2024 5.0 Pros It makes prospecting by account so much easier, especially if you have multiple prospects in each account. Additionally, leveraging their triggers and automation can help you scale your outreach. Cons It is a very complex system but effective, there was much time spent configuring the platform to do what we needed but once set up it was awesome. Review Source VR Verified Reviewer Account Executive Computer Software Used the software for: 6-12 months ### "Great, but not perfect" June 26, 2019 4.0 Overall Outreach is a great tool for scaling out productivity but it seems to lack features in being able to automate follow ups on a one-off basis. You can schedule one email for further out but will have to actively remind yourself to continue following up which reduces the value automation can provide to a sales professional. Pros Outreach is a fantastic tool that enables me and my colleagues to be much more productive in our sales outreach. It's great to be able to schedule emails in advance and even put prospects into sequences for more extended outreach efforts (no pun intended) without the need to actively manage and pay attention to them. It's also great at helping keep me organized in terms of tasks I need to follow up on like calls. They're ability to track email opens and clicks is also extremely valuable in identifying which prospects are engaging most with the material I send over. Outreach also has some other analytics that seem somewhat helpful as well, though haven't dug too much into these or really leveraged them to great extent for our team. Cons There are some features that leave me wanting though. There are instances where I'd like to add just a slight bit of personalization for a very select few members of a sequenced group but in order to do that, I either need to have a reminder to catch that scheduled email right before it sends out (which defeats the purpose of the automation) or create an entirely new sequence just for 1 or 2 people which can really bog up my sequence view. Cheaper solutions like Yesware are able to allow for automated one-off sequences or email chains with a log built in to stop following emails if there's a response. Seems like it should be a fairly straight forward functionality but it's noticeably lacking in this platform. Switched from [SalesLoft](https://www.capterra.com/p/157977/SalesLoft/) Ultimately the contract was a little cheaper and the rep highlighted a few bells and whistles that were lacking in Salesloft such as the analytics. However in actually using the software the analytics seem like they need to be taken with a grain of salt. Perhaps I was educated properly on it but when analyzing call metrics, it's hard to derive real insights because it's unclear as to whether the connect rates are being tracked according to the prospect's time zone or ours. Review Source Scott E. Founder Used the software for: 2+ years ### "The best outbound sales platform, period." October 10, 2017 5.0 This software is responsible for revolutionizing our outbound sales process, and it will continue to be the best tool for us for years to come. I've evaluated other options but always came back to Outreach because it's the full package. Outbound sales is extremely scalable with this platform, and running a sales org on it is amazingly easy to manage. Pros I love that this software is so heavily focused on outbound sales. This isn't marketing software that you can adapt to sales, this is software created and built for sales organizations. That fact is very obvious in the way they implement their features. Outreach always leads the way in terms of feature innovation, and they continue to offer the best outbound email settings to truly automate your process. You can drop 1000 prospects into a sequence, throttle it to send 100 per day, set it to resume OOO replies after a few days, and set it and forget it. Just set up a schedule, make sure you exclude national holidays, and you don't have to touch it ever again. Something they also do better than anyone is their task management. I frequently have a task as a step in a sequence (I.e. Connect with the person on LinkedIn), and when a prospect hits that stage it creates a task in the system. This happens hundreds of prospects at a time, but when you start your tasks it takes you into this workflow that lets you call/email/take notes on the action and just click next to take you to the next one. Really lets you get in the flow, and is an amazing tool for inserting a manual task into a sequence that you can still get through quickly. Some examples of awesome features include: 1) Auto resume OOO 2) Fallback text in the templates 3) Automatically skip holidays 4) Phone call integration so you don't have to leave the app Cons I don't know that there are any cons. The only one that I can imagine is that when you start fresh on the system, the interface can be a little bit daunting. There are actually a lot of settings, and if you don't understand the hierarchy or what you use for what, it can get very complicated. Thankfully they have good customer support and a LOT of good documentation, so it's not that bad if you spend some time learning it. Review Source CB Cornell B. Sales Development Representative Computer Software Used the software for: 1-2 years ### "Sales Development" July 17, 2021 5.0 With Outreach, we're solving the tedious work of outbounding by equipping SDRs with the powerful tools to mass scale their outreach efforts. Previously this work was done in spreadsheets with manual emails and just Salesforce as the CRM tracker for contacts. With Outreach, emails are automated, prospect statuses are automatically updated. We've saved significant time with Outreach. There is a steep learning curve because the tool has various nuances that require training. Pros Sequences is what makes Outreach so powerful. The fact that you can time, automate, and blast various emails to prospects using custom variables for a personalized feel is what makes Outreach so powerful. My role requires me to send mass volumes of emails to specific personas at various B2B companies. Most people don't respond after just 1 email. By loading multiple folks into a sequence and blasting that sequence has saved me significant time. Outreach also acts a CRM that keeps track of all communications. You can use filters to find specific prospects who have been sequenced or if they've been opted out or if they're in a specific stage in a sequence. These custom filters enable for specific targeting and tailoring. Cons Outreach does require level of training to some extent that isn't straightforward. For example, knowing how to load sequences, or create triggers, or how to automate certain tasks does require some playing around that is not intuitive unless you have some training. Our organization needed some 3rd party training for us to actually grasp the various aspects and nuances of Outreach. Without that 3rd party training, we would've made numerous mistakes and probably wouldn't have utilized the tool to the maximum efficiency. Alternatives considered [SalesLoft](https://www.capterra.com/p/157977/SalesLoft/) Reason for choosing Outreach This was primarily a price initiative. SalesLoft was a bit more expensive than we would've liked and my team only needed one Outreach license. Review Source Christopher R. Head of Global Revenue Development Computer Software Used the software for: 2+ years ### "From Salesloft to Outreach: Escaping the Twilight Zone" June 30, 2023 5.0 In the end, the switch from SalesLoft to Outreach was like stepping out of the shadows and into the light. It brought relief, efficiency, and a renewed sense of optimism. So, if you find yourself trapped in the highly overrated SalesLoft, take my advice and set up a demo with Outreach. Escape the twilight zone and embrace a sales engagement experience that is refreshingly what you need and want. Pros The platform's design embraces clarity and simplicity, making it a breeze to find what you need without getting lost in confusion. Automation is your ally in Outreach. The platform's advanced automation features offer a level of efficiency that you don’t see in SalesLoft. We switched off of SalesLoft, and I never understand why SalesLoft is always getting high marks across review websites, it frankly doesn’t come close to things like the UX or Outreach's machine learning capabilities, SalesLoft doesn’t have any real AI or ML built-in at all. Optimizing my sales processes as a manager was incredibly easy to set up and roll out and guided me toward the most effective outreach strategies. Collaboration also takes center stage in Outreach. Teams united in the same platforms without redundancies or extraneous subscriptions breeds a culture of learning and success through sharing best practices and tracking performance metrics with ease —teamwork and camaraderie fueled our collective success and Outreach definitely had a direct role in helping progress that forward. Cons Of course, no system is without its quirks. Outreach had its fair share of moments that made me scratch my head in bewilderment. But compared to the Twilight Zone-like experiences of SalesLoft, these were mere comedic interludes, where it became less of me banging my head against the wall and really just requiring a little bit of figuring out where I was going wrong. Alternatives considered [Groove](https://www.capterra.com/p/177789/Groove/) Reason for choosing Outreach It really had to do with where we were at during that given period of time and the number of people on the team that had prior experience using Outreach making the implementation process easier and the need for individual training not nearly as steep. That being said, we later switched over to Groove, and that largely had to do with where we were during that given period of time. Switched from [SalesLoft](https://www.capterra.com/p/157977/SalesLoft/) Comparing Outreach to SalesLoft is like comparing a circus performance to a rollercoaster ride. SalesLoft had its moments though they were fleeting the UX was so poor and the performance of the product was so clunky that it felt like I was dealing with a UX/software only compatible with Windows 2000. Outreach, on the other hand, is truly a breath of fresh air from the moment you log in. While, for me, it was like stepping out into a sunny day after a never-ending storm, for users who maybe aren’t as tech-savvy or naturally capable of hopping in a new program and figuring it out yourself, I would say to just get yourself properly trained first before wasting your time attempting it on your own. Review Source VR Verified Reviewer Account Executive Financial Services Used the software for: 1-2 years ### "Misled, big time. " December 22, 2021 1.0 My AE was good, he did his job the way an AE should. Everything are yet I signed the contract was just below the bar. Pros Looks pretty, cheaper than some products but still expensive. Cons I spent 12 months trying to troubleshoot issues I was having with my signature pictures not sending through, I went back and forth with their support being asked to try all these different things that genuinely never worked. What’s the MOST disappointing this about all of this is I asked on numerous occasions if this issue was happening with any of outreaches other clients using outlook and outreach together, I was told definitively that it was not happening with ANY integrations and it was only my business that the issues were occurring. I’ve now moved to another company that use Outreach, and of course, the issue with the signature happens again. It’s clear that integrity is low in the business, I was made to believe that our case was so so rare, and I spent hours and hours trying to fix it. It may seem like such a simple thing, a picture in a signature not sending though, but the way I work and the standard the business sets, we looked low tied to new prospects with sloppy email looks. The editing tool for templates and snippets is way behind the times, and it actually blew me a way how difficult it was to use, spacing, character size, and general format NEVER looked the way it needed to looks. Alternatives considered [Mixmax](https://www.capterra.com/p/159470/Mixmax/)[SalesLoft](https://www.capterra.com/p/157977/SalesLoft/) Reason for choosing Outreach Pricing, and MixMax did not have an integration with Outlook. Review Source Vas B. VP of Sales Staffing and Recruiting Used the software for: 2+ years ### "Terrific sales tool for those seeking long term growth" June 15, 2021 5.0 Pros Fast learning curve. Gets reps out of SalesForce and on the phones. Great support. Cons Leans on the expensive side. Requires integration (time+money commitment) that simpler CRMs don't require. Review Source Lauren W. Manager, Digital Sales Computer Software Used the software for: 2+ years ### "Outreach is my favorite sales tool" September 30, 2019 5.0 I am a big fan of Outreach. I think all Sales, Marketing & Sales Development teams should use it. Automation is the future! Pros I love the ease of use. I work with many people new to sales, new to our industry and they fall in love with outreach. It automates our sales strategy. It helps us follow a cadence or campaign on emailing, calling, sending a LinkedIn message, etc. Without it, we would struggle to follow up with our clients. Cons There are some small things that I don't like with Outreach. Things get stuck in failed & pending states and you are not notified... These are usually found too late as well. Wish there was more of an aggressive notification when things happen that we should be aware of. Also - I would love for them to build out their interface better for closing roles and marketing roles. We have it for our SDRs but would struggle to have marketing and account executives use the tool at the same time. Alternatives considered [SalesLoft](https://www.capterra.com/p/157977/SalesLoft/) Reason for choosing Outreach Ease of use. Better security in mass emailing cadences. Switched from [Yesware](https://www.capterra.com/p/136698/Yesware/) More personalized and account based targeting model. Review Source KW Kyle W. Director, Revenue Operations Computer Software Used the software for: 2+ years ### "Surprisingly bad implementation of lots of good ideas" August 31, 2023 3.0 I was very impressed by their sales process, they used their own product, and I saw how well they did. Their product was clean and impressive looking, but as soon as we began implementing, i felt like i had made the wrong choice... I was SO surprised by how poorly the integration is designed, especially field mapping. Then we discovered that their ability to sync data from one system to the other was spotty and unreliable. and their customer service was almost non-existent. Pros It is feature rich, and enterprise level in what it offers. Cons we ended up cancelling because of data syncing issues. we constantly had duplicates, inaccurate data (compared to the source: Salesforce), and the field mapping feature was horrendous. Alternatives considered [SalesLoft](https://www.capterra.com/p/157977/SalesLoft/) Reason for choosing Outreach sales process was smooth, and product looked more impressive. Switched from [Groove](https://www.capterra.com/p/177789/Groove/) we were looking for a more feature rich product with the ability to govern settings globally. Review Source CB Christian B. Manager, Strategic Alliances and Partnerships Computer Software Used the software for: 6-12 months ### "Sales Engagement Made Simple " July 21, 2022 4.0 I have used some alternatives to Outreach but think the ease of use and some powerful organizational and engagement features make this the best sales engagement platform for SaaS sales. Pros The ability to track email opens and a customers engagement level, and using features like tags to better organize myself to follow up with accounts at the best possible times in their buying cycle. Easy integrations and syncing with G suite and Salesforce. Cons The software is somewhat rigid in customization. Different team members were using different features and workflows and there was a lack of ability to customize certain workflows and tracking. Review Source Morgan T. Customer Experience and Operations Manager Financial Services Used the software for: 1-2 years ### "Outreach Multiplies Each of Your Employees by 10 " January 21, 2021 5.0 The Outreach onboarding is rather extensive, and if you're a hands-on A type I don't necessarily think you'll get much out of the onboarding. I found doing it side by side a written article was my favorite approach to learning. Pros Outreach is a product that has blown me away. It's every Director and Manager's dream when it comes to sending e-mails and keeping up with annual engagement with customers of any lifecycle. From Sales to Customer Service to Marketing, Outreach can help every member on your team. For years I A/B tested e-mail subject lines and calculated this on an excel spreadsheet. Outreach does it for me. I have increased my cold e-mail sales open rate from 25% to 60%! The e-mails look personalized and don't look like any other e-mail campaign. Even the signatures are consistent. The LinkedIn feature allows people on teams/enterprise to engage within the platform. For others it takes you to the person's page in a new tab. It makes it easy to increase engagement trifold in this manner by creating sequences (day 1 call, day 2 linkedin, day 3 email, etc.). Cons One improvement would be a better LinkedIn integration. I wish the Sales Navigator e-mails fed through in order to create a task in SalesForce just as an e-mail through OutReach does. There absolutely needs to be more personalizations (i.e. Dear {{first name}}, Hope you're having a great {{day\_of\_weeek}}). Which, this seems rather simple to code. Any real time data should be in there. Instead I have to do a long {{if/then}} that takes forever. Review Source Nate E. Mid-Market AE Computer Software Used the software for: 1-2 years ### "Best sales sequencing tool on the market, hands down" January 31, 2021 5.0 Overall, I'm a huge fan of Outreach. It's a tool that I'll look for in my next company or at least recommend. If you have a large SDR and Inside Sales force, it's just silly not to invest in this technology. I save so much time on my prospecting and it holds me accountable. The reports on your progress are easy and when I work with my SDR multi-threading into an account, we can see each other's activity so we don't overlap. Pros At first, Outreach can look a bit overwhelming, but once you get through some early training, it will become second nature and best friend for prospecting. We also use Outreach as our dialer. What I love most is the ability to make quality drip campaigns, email sequencing that can be combined with phone and LinkedIn messaging, along with integrating with SFDC. I'm also a big fan of using Snippets which is a great way to create short sentences or data that you want to include in emails, while not going overboard on boring templates. Cons Not much, other than there's a lot going on. There are account and prospect views that you can build reports on top of that I really never use, but I'm sure could be useful. If you can focus on core functionality, then it's really quite easy to use. Switched from [SalesLoft](https://www.capterra.com/p/157977/SalesLoft/) This was before my time, but from what I hear from the reps that had SL before, they prefer Outreach hands down. Review Source Tanice D. Internal Audit assistant Education Management Used the software for: 1-2 years ### "Best Sales software I have ever encountered " November 17, 2021 5.0 Pros What I like the most about this software is how engaging and User friendly it is. The software is clear and concise which allows greater ease of use especially now, due to the restrictions of the Covid 19 Pandemic, and most things now being mostly online. This software provides "from a pin to an anchor" where sales is concerned. If you are in sales, this software is the best solution for you to move forward with your company and a greater way to maximize generated profit. Cons What I least enjoyed about this software is can be very time consuming getting to know the various aspect of it. Review Source Florence B. VP Marketing Computer Software Used the software for: 2+ years ### "Made our SDRs way more productive" January 21, 2021 5.0 Great experience. Smooth during the sales cycle. Connects well to other solutions, pulling in key data on prospects. Product roadmap is also exciting (i.e. prospect insights and intelligence improving over time with AI insights). Pros We moved across from Groove to Outreach and this was one of the best decisions we made. Outreach connects much better to other tools in our stack and the functionality is on another level. Outreach has enabled our SDRs to stop wasting time context switching between loads of tabs and focus on prospecting, maximizing their time prospecting. I am a big fan of Outreach! Cons It would be great if it were simple to include a profile picture without the weird needing to have an avatar process on another platform. Alternatives considered [Bloobirds](https://www.capterra.com/p/189335/Bloobirds/)[SalesLoft](https://www.capterra.com/p/157977/SalesLoft/) Reason for choosing Outreach Industry standard. Connectivity. Great UX. Switched from [Groove](https://www.capterra.com/p/177789/Groove/) Groove was clunky and the support wasn't up to scratch. Review Source VR Verified Reviewer UPE Education Management Used the software for: 6-12 months ### "Great for SDRS" December 17, 2020 4.0 They have fantastic customer service and a great knowledge base, I believe its called Outreach University for their customers. It is pretty intuitive to use at least at a baseline level. As an SDR its been great to have this added to our tech stack. Pros Handling your outbound and inbound efforts via Outreach has made things much easier. Before we were using Yesware and although it was affordable the user design and analytics left a lot to be desired. With outreach we can see what sequences are performing the best, which email templates get the highest response, and even when the best time to send emails are. We are also easily able to A/B test within sequences or copy sequences that are working well for other Reps and duplicate. It has made it easy for me to increase how much outbound I am able to do and made it so I can target specific personas easily. I tend to work out of Outreach way more than I work out of Salesforce as an SDR. Cons I feel that there are still features I do not understand within Outreach that I might be able to use more effectively. If they could guide the user more to make sure we are leveraging more of the software I think that would add to it. One of the cons is that you are unable to make dials from your laptop via Outreach, it must come through your cell and I much prefer to make calls via my laptop. Alternatives considered [Gong.io](https://www.capterra.com/p/157969/Gong-io/)[Yesware](https://www.capterra.com/p/136698/Yesware/) Review Source 'Rowdie' Mitch G. VP of Business Development / Co-Owner Used the software for: 1-2 years ### "Terrible customer service. Great product. " April 2, 2018 4.0 I really enjoyed the software, what a great product. My first salesman was amazing, but as they scaled, we became a small account to them and really got treated like it. Stay away if you are looking for a great vendor experience, but if you are looking for a great product with great automation tools and email sequences... Outreach was the best we could find. Pros Wow, its an amazing product. I really enjoyed using it and it did win me alot of business. Alot of automated tasks which was amazing. Also their email management and manager permissions was incredible. Overall really simplified my teams day. Cons If you are a small company... expect to be treated terribly. We got random bills, and NO response from billing or their cusotmer support. You would get the runaround all day long. Seriously terrible experience even caused one of my employees to lose morale which isn't ultimately all Outreachs fault, I will take some accountability... but she wasn't getting her job done and couldln't get replies from Outreach. She was the manager supposed to control how many seats we had and manage costs... With an unresponsive team and random invoices with no explaination it became discouraging. I would highly recommend using the product if their sales team was ethical and their support would RESPOND. We got way overbilled and cancelling the account was even a hassle. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.