# Page 5 | Outreach Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Outreach the right Sales Engagement Platform solution for you? Explore 308 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159318/Outreach/reviews --- Outreach 4.4 (308) [View alternatives](https://www.capterra.com/p/159318/Outreach/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Outreach ## Showing most helpful reviews Showing 101-125 of 308 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CH Chase H. Sales Development Representative Computer Software Used the software for: 6-12 months ### "Outreach has flipped the table" July 3, 2019 5.0 First off, it's incredibly easy to figure out. I'm tech savvy but not many tools are as easy to figure out as Outreach. My previous sales positions were very hard work - lot's of manual work like sending emails, cold calling from lists, manual note taking and cadence tracking. Needless to say, my mind was a bit scrambled when the new boss at my current company started explaining what this platform would do for me (hint, nearly everything). As with any workflow change, it does take some getting used to, but all of the changes are positive. I haven't done the math but this platform has given back so much time in my day and allows me to focus on more meaningful tasks instead of mindlessly sending out templated emails and keeping meticulous manual records of all the calls I make. For those who have read this far, I'm sure you get the point. At the very least go schedule a demo so you can see for yourself, this platform has so much value! Pros How easy to use it is! This platform is reinventing the wheel but has created an incredible user interface and design that lets you hit the ground running. Cons Nothing about the platform is sub-par or oversold, but I would really benefit from having some sort of mobile app. Review Source Louis G. Head of Sales Development Computer Software Used the software for: 6-12 months ### "Outreach is great, best cadence software I've used so far (compared to Sendbloom and Yesware)" December 13, 2018 5.0 Overall experience is super positive. I'm happy with the productivity it's given my team, plus an added bonus from a managerial perspective is the ease of pulling data and call recordings. Pros The constant addition of new features and efficiency workflows is impressive. They're constantly improving the product to reduce wasted motion and effort. For example, they now allow you to update prospects' phone numbers based on email signatures in their responses -- automatically. Cons It's definitely buggy. Not any more bugs than other cadence softwares I've used (Sendbloom and Yesware), but still frustrating when I depend on it to engage with my prospects. Review Source Logan C. SDR Computer Software Used the software for: 1-2 years ### "If you don’t have outreach, then you are working in the 90s..." October 11, 2020 5.0 Amazing, im an SDR and the CSM for out account responds to my concerns all of the time. Pros Forget spreadsheets, forget manual emails, forget writing down notes on napkins... outreach will literally being the biggest time saver and organizer of your sales development efforts. Want to go 10x faster? Then use outreach. Cons It’s hard to pinpoint something that is bad about the software. There have been minor outages which will last like half an hour but that’s literally it... Review Source VR Verified Reviewer Sales Operations Analyst Computer Software Used the software for: Less than 6 months ### "Great Sales Engagement Platform" September 9, 2020 5.0 So far the implementation and training team have been great. The product is reliable and really helping our team work faster. Pros Outreach makes it easy for my sales reps to take action on leads. There are ways to automate many steps they would have to do manually, thereby giving them more opportunity to focus in other areas. Outreach is very customizable. Cons Setup is complicated. It isn't just "plug and play". Until you spend a decent amount in the product, it is hard to remember how to get to everything. Alternatives considered [SalesLoft](https://www.capterra.com/p/157977/SalesLoft/) Switched from [Groove](https://www.capterra.com/p/177789/Groove/) Looking for a system that was a little more robust than Groove. Review Source Michelle S. Marketing Operations Manager Information Technology and Services Used the software for: 1-2 years ### "Great tool for Demand Generation/Business Development" September 5, 2019 4.0 Set up sequences based on marketing campaign for the business development reps to follow-up on. This included automated emails, templated/customizable emails, social media outreach and phone calls. The tool tracks outreach metrics so you can optimize the sequences and connects to Salesforce so all activity is attached to leads/contacts. Pros It's every marketers dream to be able to set up outreach for the business development reps and have them follow it. From automated emails, templated/customizable emails, social media outreach and phone calls, you set up a sequence and it allows the team to easily stay on task. Also connects to Salesforce so that all the reps activities is tracked in Salesforce. Cons I think as they continue to grow they will continue to expand their offerings into other communication channels but they do have partnerships for video. Review Source Chris M. Account Executive Marketing and Advertising Used the software for: 6-12 months ### "A great tool to manage your sales funnel" November 20, 2019 5.0 Pros The efficiency it gives you to managing your sales funnel. Less clicks and digging around the computer to enter notes and move between accounts in your CRM. If you have a sales funnel of 40 accounts/day to have touch points, you can finish them in under 2 hours. Cons Getting to implement is a huge task. You have to bulid a contact strategy, # of touch points, and messaging you want to use of the sales cycle and build it for each campaign. They do provide the necessary support to help both admins and user get the hang of it but you will have to be patient with the learning curve. Review Source awogor M. Editor In Chief Marketing and Advertising Used the software for: 6-12 months ### "Top Product Sales Assistant is Outreach software" October 9, 2019 5.0 Outreach helps in making sales possible in a Calendaring manner by scheduling basic sales activities including meetings, promotional offers, etc. Pros Outreach Help in Scheduling Meetings and Outreach to customers in a Calendaring Manner to maximize sales and helps also in collaboration. It also helps you to schedule your promotions for special sales and lots more assistance to your sales representatives. Basically put all your sales activities in one place. Cons I have not found anything least about this software. It's very helpful to convert customers to buying and returning customers so no negatives vibe about it. Review Source Troy O. Marketing Marketing and Advertising Used the software for: 1-2 years ### "Solid tool for outreach. Only email limits will slow you down." February 1, 2019 4.0 Overall very happy. Any sales team needing a solid tool and the support material to make it work, start here. Pros Very intuitive and logical. Really like the interface for building sequences to send to customers. They really push education and offer loads of best practices. Even happy with the sync to salesforce which is something that is rarely said. Cons Your email limits are going to slow you down, so just know that you can't blast with this system. Review Source JH Jim H. Sales Operations Manager Computer Software Used the software for: 1-2 years ### "Seamless prospecting tool with a 1-to-1 alignment with CRM" July 6, 2022 4.0 Pros Being able to prospect, contact prospects, and manage accounts and pipeline all in one solution. Having the integration with Salesforce allows for efficiency and seamless workflows within the sales organization. Cons Not having the ability to record calls and have conversation intelligence created a need for an additional solution that was a significant cost to the organization. Alternatives considered [SalesLoft](https://www.capterra.com/p/157977/SalesLoft/) Review Source VR Verified Reviewer Principal Analyst Market Research Used the software for: 1-2 years ### "Excellent software for sales teams" November 16, 2022 5.0 Pros Multi-touch sequences, email templates option, account management, and AI helps in pausing and adjusting email sequences, and Integrated sales dialer Cons Annual contracts and very expensive for SMBs Integrated sales dialer Review Source Jorge C. Senior Account Executive Computer Software Used the software for: 6-12 months ### "This is great for a small business" December 22, 2017 3.0 Pros The software is easy to use. It consolidates a lot of the systems we had in place. I liked how you could prioritize the leads. Cons The thing that I didn't like was that our SDR team could only see up to 100 leads at a time. As a company, we spend a lot of money on marketing and generate a lot of leads. There were a lot of leads being neglected because it was hard to prioritize different leads. After a few months, we had to change to another provider that was able to accommodate our lead volume and were also able to prioritize each lead based on their activity. Review Source AP Aaron P. Inside Sales Manager Information Technology and Services Used the software for: 1-2 years ### "If you get out of your own way it's fantastic" April 3, 2020 5.0 Outreach has been fantastic but adoption has been the biggest issue we faced. If adoption is done well it will absolutely lead to better conversions of leads and revenue. Pros Outreach is extremely customizable and enables you to focus your time better by automating the tediousness away from prospecting and focus on the message and conversations. Cons Honestly it can be somewhat complex to use if you also have other tools that serve some functions that outreach allows. The best way to utilize in my opinion is to spend a ton of time up front to get the functionality the way you want and use as your exclusive tool for prospecting (aside from Sales Nav and that sort of thing) Alternatives considered [SalesLoft](https://www.capterra.com/p/157977/SalesLoft/) Reason for choosing Outreach Functions and reputation Review Source VR Verified Reviewer Product Marketing Manager Computer Software Used the software for: 6-12 months ### "Good tool for reps, bit janky in most other respects" February 14, 2020 4.0 Pros Amazing for reps. Super clean, super fast, makes cranking out top quality, personalized sales activity a dream. Tasks are fantastic, good integration out of the box to SFDC, and the ability to customize layouts is superb. Cons API calls to SFDC can cause some problems. In general, it could be more powerful in terms of how it works with the rest of the tech stack, specifically the marketing tech stack. It's difficult to get it really humming, and that can cause some friction. The website also crashes (the tool never does) which isn't a problem, but it is weird. Review Source BC Bryan C. CEO Information Technology and Services Used the software for: 1-2 years ### "Horrible Customer Service" September 30, 2020 3.0 Annoying to setup, difficult to train team to use extremely well, but the very WORSE part about it is how horrible their customer support and their Billing department is. They will randomly send invoices with literally no explanation. After responding to their team it will take often days to get a response on the invoices. Their overall support system is a complete nightmare and I would avoid this software solely because of that. Pros Outreach helped our SDR team more effectively call new prospects, however, it isn't easy to setup and it isn't easy for new SDRs to learn. Cons Hard to learn which caused SDRs to make simple, but not obvious mistakes because of the software's design. Once they learned the system it did work fairly well. The customer support is absolutely horrible though so good luck getting setup and figuring it out yourself. You are better off finding other software. Review Source VR Verified Reviewer Account Development Representative Computer Software Used the software for: 1-2 years ### "If you make a lot of calls and send a lot of emails, get Outreach now!" April 2, 2019 5.0 I spend at least 2 hours in Outreach each day and I don't resent it. It does what I need and does it well. Pros Very user friendly & highly versatile. Integration with Gmail is incredible. Generates insights that make me successful at work. Cons Often "hidden errors" are triggered that slow down workflow a bit. It can be frustrating at times when you do hours of work and one of these "hidden errors" seemingly negates the work done. Review Source PE Paige E. Manager of Sales Development Marketing and Advertising Used the software for: 2+ years ### "Outreach is the Sales Development Dream" July 10, 2019 5.0 I have used 4 other sales engagement platforms in my career and I will never use anything but Outreach again. It has incredible integrations with Salesforce, Drift, and Linkedin Navigator and ultimately helps good BDRs be great. Pros Outreach is by far the best sales engagement platform on the market. It helps to automate all tasks and outreach activities by BDRs so they can spend more time providing value to their prospects. From a leadership perspective, the reporting is extremely useful and allows me to track my BDRs individually, team based, and organization based. Cons Training new hires to use the platform can be difficult due to how intricate and extensive the feature set is. Review Source Michael S. Sales Development Representative Information Technology and Services Used the software for: 1-2 years ### "Outreach.io, take your sales team to the next level!" September 26, 2018 4.0 Pros This software is easy to use, always innovating, and a great tool to manage your sales workflows and pipeline. They are always adding new features to make sure I have the tools to hit my numbers each quarter. Cons The only drawback is that they always add new features without fine-tuning the original product. Overall, it is one of the best on the market and has come a long way in the last year. Review Source TS Tanya S. Customer Success Manager Computer & Network Security Used the software for: 2+ years ### "Outreach is a "Must Have"" February 13, 2020 5.0 Outreach is a total must have for any sales whether directly customer facing or behind the scenes. We are way to busy being pulled into what use to be multiple roles and having an automated way to reach out to customers or prospects is crucial to focusing on the right things. Pros The capabilities of automating. The idea that I could take multiple customers from one company reach out to all at one time never having to remember which step of the cadence I am on. Cons Sometimes it can be confusing. For instance having the capability of testing the A/B response set on a particular email but not being able to choose which customers you'd like to have in each part of the signature. Reason for choosing Outreach Sales Rep Review Source VR Verified Reviewer Account Executive Non-Profit Organization Management Used the software for: 2+ years ### "Review" December 9, 2021 4.0 Pros Outreach is helpful to stay on top of tasks Cons Lack of integration with other platforms we use. A lot of duplicate leads Review Source VR Verified Reviewer Senior SMB Sales Specialist Computer Software Used the software for: 6-12 months ### "Sales enablement Platform that needs work" April 20, 2019 3.0 I use it daily for sales, the features are great but overall it is buggy. The texting feature is almost useless, you do not see when you receive calls or when you receive a text. It crashes often and can be confusing unless trained. Pros A lot of features are included, text, prospect engagement, email tracking too. Cool features and a great all in one solution. Cons The texting feature is not ideal, confusing too. Very difficult to see when someone is calling you, the phone crashes often and somethings you can not hang up until you close out of f the software. A lot of bugs need to be worked out. Review Source VR Verified Reviewer Business Development Rep Marketing and Advertising Used the software for: 6-12 months ### "Only shortfalls may be external API related" May 24, 2020 4.0 I would never take a sales role without a product like Outreach, I makes a massive impact on productivity. Pros Great set of features for salespeople to use, sequencing, templates, snippets, scheduling, etc. The Prospect dashboards are customizable which makes a huge difference. You can tell its built for sales people and not marketers. Cons The schedule feature in gmail did not work for weeks, and apparently customer support is slow according to our admin. I don't know if its Gmail's API or on Outreach's side, but it needed a work around and was very frustrating. Review Source Colten L. AE Used the software for: 1-2 years ### "Easy way to track engagement and open rates with emails and sequences" July 24, 2018 4.0 Pros I like how easy it is to create a sequence, and then allow Outreach to automate my emails from that point. It gives great details to open rates and engagement, and what sequences are most and least successful Cons I've found that even though it syncs with Salesforce, there are things missing that make it so I have to leave Salesforce and pull up Outreach to complete a task at times. Review Source AL Amy L. Analyst Information Technology and Services Used the software for: 1-2 years ### "Good Sales Engagement Software" January 6, 2023 4.0 Pros Simple integration with Salesforce and seamless sync of data, good calls platform, meeting scheduling, nice sequencing tool, Salesforce Opportunity overview in Outreach itself, email templates. The support team is extremely proactive. Cons The reports available are not so complete and flexible. There are a lot of limitations about filtering and changes of view. Outreach doesn't sync directly to LinkedIn, so LinkedIn tasks exist in the CRM, but they work more as reminders than as direct task. Conversational intelligence also has lot of room for improvement. Review Source VR Verified Reviewer Associate Account Executive Computer Software Used the software for: 1-2 years ### "Best Prospecting Tool - Outreach! " February 21, 2019 4.0 Pros Outreach is a fantastic tool for prospecting. With the automated sequences, scheduled tasks, calling/emailing features, I'm able to keep track of all my prospecting efforts and maximize my time to be most effective. Cons I don't use the reporting features at all. There's a lot of information in there, it may be extremely useful but it's a little overwhelming. Review Source VR Verified Reviewer Digital Sales Representative Computer Software Used the software for: 1-2 years ### "Manage outbound sales strategy better" October 28, 2019 5.0 We wanted to have a solid outbound strategy with a mixture of efforts. Pros Nothing happens without outreach. The cadence, reminders, and templates are all at your disposal so that nothing slips through the cracks. Cons Integration with salesforce is slow. When I need to update something in salesforce, the outreach integration makes it impossible for a couple of minutes. Review Source Similar Products Featured