# Outreach Software 2026: Features, Integrations, Pros & Cons | Capterra > Capterra's in-depth exploration of Outreach Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of Outreach Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/p/159318/outreach --- # Outreach Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 15, 2025 Written byPreksha Buttan Preksha Buttan Preksha Buttan is a writer at Capterra. She provides insights to help small businesses identify the right software for their needs by analyzing more than 550,000 Capterra user reviews and nearly 48,000 interactions between Capterra software ad... [See bio & all articles](https://www.capterra.com/resources/author/pbuttan/) Edited byMehar Luthra Mehar Luthra Content Editor Mehar has been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content designed to help businesses compare software to find the best fit. She's spent nearly a decade... [See bio & all articles](https://www.capterra.com/resources/author/mehar-luthra/) Content Editor Written by [Preksha Buttan](https://www.capterra.com/resources/author/pbuttan/) Preksha Buttan is a writer at Capterra. She provides insights to help small businesses identify the right software for their needs by analyzing more than 550,000 Capterra user reviews and nearly 48,000 interactions between Capterra software advisors and buyers. Edited by [Mehar Luthra](https://www.capterra.com/resources/author/mehar-luthra/) Content Editor Mehar has been a team lead at Capterra for nearly three years, helping shape educational articles, thought leadership research reports, and content designed to help businesses compare software to find the best fit. She's spent nearly a decade in the editorial space, having served as a content writer, editor, editorial head, and now as a team lead. [Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Outreach Outreach Overview: ### Key takeaways Insights from verified Capterra reviews Outreach supports sales teams in managing daily outreach, automating tasks, and tracking engagement across email and CRM workflows. It’s most used in software services and marketing, especially by sales and business development teams. Users value its email tracking and contact management, though many cite friction with task workflows and CRM syncing. Recent AI-powered updates improve meeting prep, deal visibility, and prospect research. ### Our verdict The system suits teams that rely on structured outreach and CRM-linked workflows to manage high-volume sales activity. Its automation and AI tools offer speed and insight, but buyers should weigh the trade-offs in task flexibility and integration tuning. For teams with clear processes and the bandwidth to configure integrations, the payoff can be substantial. Overall rating Based on 308 user reviews Reviews sentiment Positive 90% Neutral 7% Negative 3% Pros & cons Comprehensive sales engagement platform Automated multi-channel email workflows Frequent technical glitches and errors Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Outreach?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://outreach.io/&name=Outreach) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Outreach 4.4 (308) VS. [4.4 (18,766)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price Contact vendor Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (303) Ease Of Use 4.0 (18,101) Value For Money 4.2 (205) Value For Money 4.0 (12,790) Customer Service 4.1 (228) Customer Service 4.1 (14,022) ## Outreach alternatives Outreach may not fit for teams seeking smoother task workflows, more intuitive call handling, or simpler CRM integrations. If your priorities lean toward interface clarity or tighter budget alignment, consider exploring other sales enablement tools that better match your operational style. [4.7 (24,036)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.3 (6,964)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [5.0 (807)](https://www.capterra.com/p/276054/Fathom/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.5 (3,042)](https://www.capterra.com/p/132666/Pipedrive/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/159318/Outreach/alternatives/) ## Who uses Outreach? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Comprehensive sales engagement platform 95% positive reviews out of 82 Most reviewers describe marketing and sales as streamlined, with integrated tools, automation, and improved team productivity. Christopher R Head of Global Revenue Development, 51 - 200 employees. "Optimizing my sales processes as a manager was incredibly easy to set up and roll out and guided me toward the most effective outreach strategies." Frequent technical glitches and errors 78% negative reviews out of 59 Most users report bugs and issues cause slowdowns, crashes, unreliable syncing, and difficult troubleshooting with support. Automated multi-channel email workflows 91% positive reviews out of 32 Most users report email sequences enable easy automation, customization, and tracking of outreach across channels. Kyle P COO, 51 - 200 employees. "A phone and email solution that also allows you to run social (LinkedIn) steps as part of a sequence." Centralized sales task management 87% positive reviews out of 23 Most reviewers indicate task organization features help prioritize, track, and manage daily sales activities efficiently. Yanne D Business Development Representative, 501 - 1,000 employees. "Helps sales staff organize daily tasks by importance as well as by outreach channel making it easy to differentiate outreach efforts." ## Outreach's interface The interface supports structured workflows for daily outreach, with clear task sequencing and CRM-linked navigation. While many users find the layout practical for managing sales activities, some reviews mention occasional friction with call logging and field mapping during integrations. 1+ Preksha Buttan Outreach’s interface streamlines daily sales tasks with organized workflows and CRM navigation, helping teams stay focused and efficient. However, some users report that customizing integrations, especially for call logging and field mapping, can slow down onboarding and require extra troubleshooting. Ease of Use 4.2 (303) 4.2 Based on 303 reviews ## Key features View by: These features have been rated as most important by users based on their reviews. View by: Get Advice We can help you find the software with the features you need. Preksha Buttan Advanced tools help sales teams move faster and smarter by automating meeting insights, surfacing deal risks, and enabling predictive planning. These features reduce manual overhead and give leaders more visibility into pipeline health and team execution. Features 4.4 (301) 4.4 Based on 301 reviews Outreach offers a range of advanced features that support various aspects of sales engagement, pipeline forecasting, and meeting intelligence. AI-powered smart deal assist 0 reviewers rated this feature Surfaces deal risks and next-step recommendations based on pipeline movement and engagement signals, helping teams prioritize follow-ups and reduce churn. AI-powered smart meeting assist 0 reviewers rated this feature Transcribes calls in real time, generates action items, and delivers post-meeting summaries to improve follow-through and team alignment. Forecast rollup and scenario planning 0 reviewers rated this feature Enables predictive modeling across teams, helping leaders assess pipeline health and simulate outcomes based on changing variables. AI revenue agent 0 reviewers rated this feature Automates account enrichment and prospect targeting using AI, allowing teams to personalize outreach and scale engagement without manual research. AI personalization for LinkedIn 0 reviewers rated this feature Enables reps to send customized LinkedIn messages using prospect and account data, improving relevance across outreach channels. (Released in August 2025) Smart meeting assist 0 reviewers rated this feature Delivers real-time talking points and summaries for calls and meetings, helping reps prepare faster and follow up more effectively. (Released in August 2025) Research agent 0 reviewers rated this feature Automates account research using internal and external sources, surfacing insights for onboarding, handoffs, and competitive tracking. (Released in August 2025) Kaia chat collaboration 0 reviewers rated this feature Allows reps to tag teammates and share key moments within call recordings, streamlining deal coordination and coaching. (Released in August 2025) All key features (103) Dashboard to view the status of ongoing processes, identify current incidents and track past activities 87.50% of 8 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems 66.67% of 9 reviewers that rated this feature as important or highly important Enables reps to send customized LinkedIn messages using prospect and account data, improving relevance across outreach channels. (Released in August 2025) 0 reviewers rated this feature Automates account enrichment and prospect targeting using AI, allowing teams to personalize outreach and scale engagement without manual research. 0 reviewers rated this feature Surfaces deal risks and next-step recommendations based on pipeline movement and engagement signals, helping teams prioritize follow-ups and reduce churn. 0 reviewers rated this feature Transcribes calls in real time, generates action items, and delivers post-meeting summaries to improve follow-through and team alignment. 0 reviewers rated this feature Software program that continuously adjusts its behavior based on observed data 0% of 0 reviewers... Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges 0% of 0 reviewers... Application programming interface that allows for integration with other systems/databases 0% of 0 reviewers... Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes 0.00% of 1 reviewers that rated this feature as important or highly important Record audio and/or video 0% of 0 reviewers... System that automatically dials calls 26.32% of 19 reviewers that rated this feature as important or highly important Use AI to convert voice into text automatically 0% of 0 reviewers... Create budgets based on historical data and future projections 0% of 0 reviewers... Track and manage schedules and meetings via an integrated calendar 50.00% of 16 reviewers that rated this feature as important or highly important Notifications/alerts for upcoming events or tasks 0% of 0 reviewers... Manage and track all past and future calls. 0% of 0 reviewers... Listen to live phone conversations for the purpose of training and assessing agent performance 0% of 0 reviewers... Record the audio of phone conversations for quality assurance purposes 65.00% of 20 reviewers that rated this feature as important or highly important Track and report on all incoming and outgoing calls 0% of 0 reviewers... Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number 0% of 0 reviewers... Voice conversion to text 0% of 0 reviewers... AI-based platform which conducts a conversation via auditory or textual methods 0% of 0 reviewers... Provides a channel for team members to share media files, communicate, and work together 50.00% of 4 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat 77.78% of 9 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. 20.00% of 5 reviewers that rated this feature as important or highly important Manage, organize, and store contact information 38.10% of 21 reviewers that rated this feature as important or highly important Distributing content through various platforms or channels 27.27% of 11 reviewers that rated this feature as important or highly important Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving 0% of 0 reviewers... Digitally share pre-made materials and self-created content with others 0% of 0 reviewers... Recording, transcription, and analysis of sales calls for the purpose of training and generating insights 0% of 0 reviewers... Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system 0% of 0 reviewers... Pre-designed layouts that can be customized to match preferences and requirements 100.00% of 1 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics 0.00% of 3 reviewers that rated this feature as important or highly important Creation and customization of dashboards 0% of 0 reviewers... Import and export data to and from software applications 0.00% of 2 reviewers that rated this feature as important or highly important Ability to handle large datasets 0.00% of 1 reviewers that rated this feature as important or highly important Graphical representation of data 0% of 0 reviewers... Defines specific deal parameters to negotiate and secure deals 0% of 0 reviewers... Assemble applications and processes by dragging over and arranging pre-built components 0% of 0 reviewers... Manage, store and organize emails within the system or via third-party apps 44.44% of 18 reviewers that rated this feature as important or highly important Create and send email blasts/campaigns 71.43% of 7 reviewers that rated this feature as important or highly important Set up automated email sequences to streamline outreach and engage leads/contacts 0% of 0 reviewers... Pre-made examples and templates for emails 100.00% of 3 reviewers that rated this feature as important or highly important Track delivered, received, and opened emails 0% of 0 reviewers... Conduct & deliver coaching sessions to improve employee performance or facilitate development 0% of 0 reviewers... Tracks metrics that provide insight into how a user interacts with any interface or product 66.67% of 3 reviewers that rated this feature as important or highly important Caters to sales teams 57.69% of 26 reviewers that rated this feature as important or highly important Enables predictive modeling across teams, helping leaders assess pipeline health and simulate outcomes based on changing variables. 0 reviewers rated this feature Form predictions based on past and present data/trends 100.00% of 1 reviewers that rated this feature as important or highly important Allows employees to set and manage work or career related goals 0% of 0 reviewers... Track interaction history by documenting conversations for contacts 72.73% of 11 reviewers that rated this feature as important or highly important Allows reps to tag teammates and share key moments within call recordings, streamlining deal coordination and coaching. (Released in August 2025) 0 reviewers rated this feature Automatically identify and save contact information of potential customers 45.45% of 11 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process 53.57% of 28 reviewers that rated this feature as important or highly important Engage with a lead throughout the sales process by actively providing information 0% of 0 reviewers... Score a lead on their quality or likelihood to buy based on certain behaviors 71.43% of 7 reviewers that rated this feature as important or highly important Score a lead based on quality or likelihood to buy/convert based on predetermined criteria 0.00% of 2 reviewers that rated this feature as important or highly important Divide leads into buckets based on predefined criteria and routing rules 0.00% of 1 reviewers that rated this feature as important or highly important Manage the process of planning and scheduling meetings, including agenda creation 0% of 0 reviewers... Distribute training content in bite-size pieces that can be consumed in short periods of time 0% of 0 reviewers... Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. 0% of 0 reviewers... Process and analyze human language in text or audio form 0% of 0 reviewers... Record the audio of phone conversations for quality assurance purposes 33.33% of 6 reviewers that rated this feature as important or highly important Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service 0% of 0 reviewers... Track all opportunities for potential sales and convert them into recurring revenue 0.00% of 1 reviewers that rated this feature as important or highly important Organize and manage the accomplishments and development of employees or performance of applications or systems 54.84% of 31 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. 0% of 0 reviewers... Adjust communications based on previous interactions or personal preferences 0% of 0 reviewers... Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. 0.00% of 2 reviewers that rated this feature as important or highly important Visual representation of sales prospects & how many deals are in your sales funnel, the stage each deal is in, and the value of deals. 0% of 0 reviewers... Predict future data based on historical data sets 0% of 0 reviewers... System calls multiple numbers at once and connects the agent to the first number that answers 0% of 0 reviewers... Arrange tasks based on the level of priority or urgency 0.00% of 1 reviewers that rated this feature as important or highly important Streamlining repetitive tasks and activities through automated and predefined workflows 0% of 0 reviewers... Tools designed to streamline the process of lead generation and management for sales teams 58.82% of 17 reviewers that rated this feature as important or highly important Analyze and gain insights into data in real-time 0% of 0 reviewers... Receive data and information in real time 0% of 0 reviewers... Notifications that are delivered to users as soon as an event occurs 0% of 0 reviewers... Active reporting of data and metrics 0.00% of 2 reviewers that rated this feature as important or highly important Record live video calls to play later 0% of 0 reviewers... Timed notification for any upcoming task, deadline, appointment, or activity 50.00% of 4 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns 77.78% of 9 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data 63.33% of 30 reviewers that rated this feature as important or highly important Automates account research using internal and external sources, surfacing insights for onboarding, handoffs, and competitive tracking. (Released in August 2025) 0 reviewers rated this feature Define, track, and/or automate sales activities and sales processes 50.00% of 2 reviewers that rated this feature as important or highly important Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. 0% of 0 reviewers... Process of training new hires by providing them with sales tools and knowledge needed to complete the job 0.00% of 2 reviewers that rated this feature as important or highly important Pipeline view and tracking lead status 0% of 0 reviewers... Define sales targets and create strategies to meet goals or marketing results 0% of 0 reviewers... Reports specific to sales analysis for trends and strategies 0.00% of 1 reviewers that rated this feature as important or highly important Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. 0% of 0 reviewers... Plan availability and assign specific time slots for tasks and resources 0% of 0 reviewers... Search and filter data across systems to locate required information by entering keywords or certain criteria 50.00% of 4 reviewers that rated this feature as important or highly important Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral 0% of 0 reviewers... Delivers real-time talking points and summaries for calls and meetings, helping reps prepare faster and follow up more effectively. (Released in August 2025) 0 reviewers rated this feature At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them 0% of 0 reviewers... Create, manage and track all task activities and progression 41.67% of 12 reviewers that rated this feature as important or highly important Sample files or documents that could be customized as needed or used as is 100.00% of 1 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes 57.14% of 7 reviewers that rated this feature as important or highly important Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks 0% of 0 reviewers... Interact with data visualization elements, such as charts and graphs, to drill down into data 100.00% of 1 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks 59.09% of 22 reviewers that rated this feature as important or highly important Get Advice We can help you find the software with the features you need. Preksha Buttan Advanced tools help sales teams move faster and smarter by automating meeting insights, surfacing deal risks, and enabling predictive planning. These features reduce manual overhead and give leaders more visibility into pipeline health and team execution. Features 4.4 (301) 4.4 Based on 301 reviews ## Pricing Outreach does not list public pricing on its website; buyers must contact the vendor for a quote. Based on buyer insights, the average cost of a sales enablement tool is around $85 per user, per month, which may be higher than typical small and midsize business (SMB) budgets. Pricing varies based on team size and selected modules. ### Starting price Contact vendor for pricing Free trial not available [View all Pricing Plans](https://www.capterra.com/p/159318/Outreach/pricing/) Preksha Buttan Senior Content Analyst The pricing reflects its modular structure and advanced capabilities, which may stretch SMB budgets. Assess which plans deliver the most value before committing to a full rollout. Value for money 4.2 (205) 4.2 Based on 205 reviews ## Integrations Outreach connects with a range of CRM, email, and sales intelligence tools. These integrations, offered through a mix of native and third-party links, help unify prospect data, automate outreach, and reduce manual updates across sales workflows. Popular integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/) Preksha Buttan Senior Content Analyst Connecting Outreach with CRM and email systems helps your sales team sync contact records, automate follow-ups, and reduce manual entry—especially when juggling multiple tools across daily outreach and pipeline tracking. Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (228) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (228) 4.1 Based on 228 reviews ## User reviews Overall rating 4.4 Based on 308 reviews Filter by rating 5(179) 4(98) 3(21) 2(4) 1(6) Mentioned topic Sorted by most recent Scott B. Head of Sales Banking ### "Outreach continues to be the category leader for sales engagement software. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 12, 2026 I've been using outreach for years across several companies for different types of GTM teams. It's the best tool for SDRs and AEs at all types of levels to do prospecting at scale. Pros Outreach is the category leader for sales enablement tools. It's the best tool to use for prospecting at scale. Cons I don't have any complaints. Outreach continues to deliver on its product and overall customer support. Switched from [SalesLoft](https://www.capterra.com/p/157977/SalesLoft/) Outreach has better analytics and is easier to use overall. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Account Executive Information Technology and Services ### "Outreach for sales " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 7, 2026 I have been using outreach for 4 years now and have no complains , it is a great tool and I use it on a daily basis Pros I like that outreach integrates seamlessly with salesforce, is very easy to use and I can send linkedin connections, campaigns, create my templates and also call all from the same platform Cons I don't think that there is anything I don't like about outreach, overall a great tool and very easy to use Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BD Barry D. Account Executive Telecommunications ### "My Review of Outreach " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 19, 2026 Overall I like the tool. I like adding prospects to sequences and having the action notation to Salesforce Pros It keeps me organized and accountable for my day. As an account executive, this is critical. The automation saves so much time in my day. Cons Interface navigation can be a little challenging sometimes. There were times where I could not find the button to click to remove someone from a sequence. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User AE Computer Software ### "Perfect for outbound " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 December 29, 2025 Pros Great for outreach analytics, automation and sequencing - also helpful to allow dials from different dial codes. Cons Generally nothing to complain about, however if you do need assistance, sometimes the response rate can be a bit slow. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Head Enterprise Sales Information Technology and Services ### "Outreach - above the rest." 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 December 14, 2025 Solid - the UI/UX is not the easiest to navigate and we found competitiors easier to set up, however once in functionality, reporting and integrations are far superior. Pros Best in class product vs salesloft or clari in market - functionality, reporting and for sales dev teams this has far more to offer. Cons set up and learning curve, salesloft is a lot easier to use for just dialling/cadences having swtiched between the two. Switched from [SalesLoft](https://www.capterra.com/p/157977/SalesLoft/) We had used both and partnered with both systems. SDRs and management found reporting, insights and customisations significantly higher. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Kevin H. Senior SDR Computer Software ### "Saves Time and Boosts Productivity" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 26, 2025 My experience with Outreach has been very positive. The platform streamlines sales engagement through automation while remaining easy to use for day-to-day tasks. It saves a significant amount of time, helps keep outreach organized, and makes it easier to scale prospecting efforts effectively. Even with a small learning curve at the beginning, the benefits in efficiency and productivity are clear. Pros Outreach makes sales automation simple and efficient. The platform is very intuitive, and setting up sequences is quick and straightforward. Its ease of use saves a lot of time on repetitive tasks and allows me to focus more on engaging with prospects. Cons Some features can feel a bit complex at first, and there’s a short learning curve when setting up advanced workflows. However, once you get used to it, the platform runs smoothly. Switched from [SalesLoft](https://www.capterra.com/p/157977/SalesLoft/) Because Outreach is easier to use and the Kaia recording is a big benefit we haven't had before with SalesLoft Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ryan E. SDR Marketing and Advertising ### "Your Dream SDR Team" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 8, 2025 Overall I would say my experience with Outreach has been amazing. If your team does not have a tool to use that keeps their calls, emails, LinkedIn messages, texts, campaigns, reports, and any other tasks in one place, then give it a try. I know using Outreach is one tool that has enhanced my skillset and made me a better SDR overall. Think of what this could mean for an entire team!! Pros Outreach is a robust and stellar platform that will keep the sales team organized, efficient, and effective. I use Outreach to perform my everyday tasks as an SDR and without it I would be lost. The reports keep the entire team on the same page so that we are consistent and professional in our messaging. I am able to create my targeted cadences quickly and easily. There is data to support the effectiveness of my email campaigns which keep me from wasting time on things that are not working and keeps me focused on what is working. I know my work is safe and secure because we are able to access Outreach through our single-sign-on portal, but it is not distracting where I would need to sign in several times or after a few clicks. Anytime I am having an issue I can reach out to the Outreach support team and they are so friendly and happy to assist. They even have Outreach University which helps me level up my skillset on a regular basis. Cons Sometimes Outreach can be a little bit complicated and all of the bells and whistles can be overwhelming when you want to complete a simple tasks. Pulling lists with your own criteria can be difficult at times, but generally Outreach does exactly what you need it to do. You sometimes just have to figure out HOW! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RP Randy P. Account manager Computer Software ### "Great tool, changed the life of this sales rep" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 7, 2025 Making the life of a sales rep way easier by giving an easy to use platform to customize and execute outreach. Pros I have been using Outreach at 2 different companies now. It is in my opinion the best tool in the market - it integrates with our CRM and other tools, it has adaptability to set it up for smaller and bigger sales teams and you can set up a mix of different actions in the sequences (manual vs. auto, social connects, calls etc). It makes it highly customisable to the outreach you want to achieve and with the dashboards you can easily change your approach after. Cons There's some minor features that are still annoying to deal with. Blockers in sequences (bounced emails that will disrupt sequences) etc, for the rest I'm very happy with Outreach. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MK Matt K. RevOps Manager Computer Software ### "Great GTM tool for scaling global sales organizations" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 31, 2025 Pros The core functionality is great and does what we need it to accomplish - the automation we can set up and the integrations to our CRM work great. Cons There are some features that would expect to be part of a GTM tool that handles A/B testing and scalability well, like history tracking, version controlling, and easier ways to verify our business to ensure our phone calls and emails don't hit spam. These aren't major issues, but would be very nice to have. Switched from [SalesLoft](https://www.capterra.com/p/157977/SalesLoft/) I wasn't in seat when we made this change Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. YD Yanne D. Business Development Representative Hospitality ### "Perfect BDR Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 7, 2025 My team and I had a great experience with Outreach! It was especially helpful due to our call quota being 490 dials per week. We were able to keep track of our own dials as well as see where the team stood. Pros Helps sales staff organize daily tasks by importance as well as by outreach channel making it easy to differentiate outreach efforts. Cons Sometimes there was less flexibility with logging off-platform outreach efforts, which is something that happens often with sales staff. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/159318/Outreach/reviews/) ## FAQs Yes. Outreach supports bi-directional syncing with Salesforce, including lead, contact, account, opportunity, and task objects data. Sync intervals and field mapping can be customized to fit your CRM setup. Yes. Outreach users with a Sales Navigator Advanced Plus license can send InMail directly from the LinkedIn tile inside Outreach. This opens LinkedIn in a new tab for message delivery. Outreach supports Google Calendar, Office365, and Outlook Exchange. Users can create public calendar links and add availability into emails for streamlined scheduling. Yes. Outreach provides a billing portal where users can view invoices, update payment methods, and manage billing contacts. ACH, wire, credit card, and Bill.com payments are accepted. Yes. Outreach allows prospects to opt out via unsubscribe links or SMS replies like ‘STOP’. These preferences are synced with CRM records to maintain compliance and data integrity. ### Have more questions? Connect with one of our advisors for a free consultation and save time in your software search. ## Sources - **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/). - **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology). - This product information came from Outreach’s own online content in September 2025, including the product's website and its social media channels. ## Related reading ### [3 Steps To Measure the Impact of Your Sales Enablement Program](https://www.capterra.com/resources/how-to-measure-sales-enablement/) Published January 11, 2024 by [Lauren Spiller](https://www.capterra.com/resources/author/lspiller/) ### [5 Top-Rated CRM Software for Small Businesses](https://www.capterra.com/resources/crm-software-for-small-business/) Published October 29, 2024 by [Barkha Bali](https://www.capterra.com/resources/author/bbali/) and [Mehar Luthra](https://www.capterra.com/resources/author/mehar-luthra/) ### [3 Cold Calling Tips To Crush Your Quota](https://www.capterra.com/resources/cold-calling-tips/) Published September 28, 2023 by [Lauren Spiller](https://www.capterra.com/resources/author/lspiller/) ### [Upselling and Cross Selling: The Secret to Boosting Your B2B Sales](https://www.capterra.com/resources/upsell-vs-cross-sell/) Published September 6, 2023 by [Lauren Spiller](https://www.capterra.com/resources/author/lspiller/) ### [B2B Sales Pipeline Stages and Software Tools To Help Sales Teams Win More Clients](https://www.capterra.com/resources/sales-pipeline-stages/) Published August 7, 2023 by [Lauren Spiller](https://www.capterra.com/resources/author/lspiller/) ### [Marketing Alignment Boosts ROI—Why Sales and Marketing Alignment Is Essential](https://www.capterra.com/resources/how-sales-and-marketing-alignment-boosts-roi/) Published October 12, 2023 by [Pam Didner](https://www.capterra.com/resources/author/pam-didner/) ### [Sales Pipeline vs. Sales Funnel: Which Is Better for Your Team?](https://www.capterra.com/resources/sales-pipeline-vs-sales-funnel/) Published August 25, 2023 by [Lauren Spiller](https://www.capterra.com/resources/author/lspiller/) ### [What Is CRM Software?](https://www.capterra.com/resources/what-is-crm-software/) Published August 5, 2024 by [Lauren Spiller](https://www.capterra.com/resources/author/lspiller/) and [Kathryn Todd](https://www.capterra.com/resources/author/kathryn-todd/) ### [Capterra Value Report: A Price Comparison Guide for CRM Software](https://www.capterra.com/resources/CRM-software-pricing-report/) Published March 1, 2024 by [Baljeet Kaur](https://www.capterra.com/resources/author/bkaur/) ### [Improve Customer Data and CRM With Master Data Management](https://www.capterra.com/resources/master-data-management/) Published September 26, 2023 by [Adam Carpenter](https://www.capterra.com/resources/author/acarpenter/) Popular comparisons [Salesforce Sales Cloud vs Outreach](https://www.capterra.com/compare/61368-159318/Salesforce-vs-Outreach)[Slack vs Outreach](https://www.capterra.com/compare/135003-159318/Slack-vs-Outreach)[Substrata Q vs Outreach](https://www.capterra.com/compare/159318-201748/Outreach-vs-SUBSTRATA-SCIP)[Zoho CRM vs Outreach](https://www.capterra.com/compare/155928-159318/Zoho-CRM-vs-Outreach)[Consensus vs Outreach](https://www.capterra.com/compare/141255-159318/Consensus-vs-Outreach)[Cognism vs Outreach](https://www.capterra.com/compare/159318-169083/Outreach-vs-Cognism)[Fathom vs Outreach](https://www.capterra.com/compare/159318-276054/Outreach-vs-Fathom)[Pipedrive vs Outreach](https://www.capterra.com/compare/132666-159318/Pipedrive-vs-Outreach) [HubSpot Sales Hub vs Outreach](https://www.capterra.com/compare/159318-214215/Outreach-vs-HubSpot-SalesHub)[Lusha vs Outreach](https://www.capterra.com/compare/159318-198383/Outreach-vs-Lusha)[Gong.io vs Outreach](https://www.capterra.com/compare/157969-159318/Gong-io-vs-Outreach)[Bitrix24 vs Outreach](https://www.capterra.com/compare/113540-159318/Bitrix24-vs-Outreach)[Apollo.io vs Outreach](https://www.capterra.com/compare/158696-159318/Apollo-vs-Outreach)[Clari Copilot vs Outreach](https://www.capterra.com/compare/159318-194117/Outreach-vs-Wingman)[Close vs Outreach](https://www.capterra.com/compare/132667-159318/Close-io-vs-Outreach)[Showell vs Outreach](https://www.capterra.com/compare/159318-191759/Outreach-vs-Showell)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)