--- title: "SocialBugCRM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SocialBugCRM Software - reviews, pricing plans, popular comparisons to other Other Marketing Software products and more." source_url: "https://www.capterra.com/p/159319/SocialBug-MLM/" page_type: "product" language: "en" --- # SocialBugCRM Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SocialBugCRM ## What is SocialBugCRM? SocialBugCRM is a modular cloud CRM service. It helps extend the functionality of your website to accomplish specific business processes. While your shopping cart may focus on completing a sale, our system will help capture every other part of the business transaction. SocialBugCRM will create an interactive widget on your website and works with your existing sites secure authentication. Easily create a seamless single sign-on from your website into our CRM. ## What is SocialBugCRM used for? [Other Marketing Software](https://www.capterra.com/other-marketing-software/)[MLM](https://www.capterra.com/mlm-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $25 Other, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SocialBugCRM?[Manage this product listing](https://www.g2.com/products/socialbug/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SocialBugCRM 3.7 (3) VS. [4.9 (44)](https://www.capterra.com/p/156687/Epixel-MLM/reviews/) Starting Price $25 Other, Per Month Starting Price $999 One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.7 (3) Ease Of Use 4.7 (44) Value For Money 3.7 (3) Value For Money 4.7 (43) Customer Service 3.7 (3) Customer Service 4.9 (43) ## SocialBugCRM alternatives [4.8 (56)](https://www.capterra.com/p/151842/Freedom/reviews/) Starting price $2500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.8 (39)](https://www.capterra.com/p/170827/Cloud-MLM-Software/reviews/) Starting price $750.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (31)](https://www.capterra.com/p/151853/IDSTC/reviews/) Starting price $995.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [TitanMLM](https://www.capterra.com/p/172973/TitanMLM/) [5.0 (4)](https://www.capterra.com/p/172973/TitanMLM/#reviews) Starting price $10000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/172973/TitanMLM/) ## FAQs about SocialBugCRM Overview ### What company size and specific industries is SocialBugCRM built for? SocialBugCRM is designed for MLM, affiliate, direct sales, and party plan companies, as well as investment HYIP businesses. It also fits organizations needing warehouse management, warranty management, or help desk management. The description does not specify company size, but it is aimed at specialized business types rather than a broad general market. Features and Usability ### What are the key features of SocialBugCRM? SocialBugCRM offers CRM functions, customer database management, and lead capture, lead generation, and lead management. It also includes commission calculations, commission management, tiered commissions, referral tracking, rewards management, order management, inventory management, and real-time reporting, plus API access, data import/export, and third-party integrations. Integrations ### Which third-party tools and platforms does SocialBugCRM integrate with? SocialBugCRM integrates with Adobe Commerce, BigCommerce, Shopify, WooCommerce, PrestaShop, nopCommerce, and WordPress, plus payment tools such as PayPal, PayPal Enterprise Payments, Stripe, authorize.net, NMI Payments, and Coinbase Commerce. These integrations cover ecommerce storefronts, content management, and payment processing. Getting Started and Support ### What training and onboarding options does SocialBugCRM offer? SocialBugCRM provides live online training and documentation for teams getting started. Live online sessions support guided setup and direct instruction, while documentation offers written reference material for self-paced review of features and steps. Getting Started and Support ### What customer support options does SocialBugCRM offer? SocialBugCRM provides Email/Help Desk, a Knowledge Base, and Chat for customer support. No reviewer feedback about support quality is available, so users cannot be described as having reported response times, helpfulness, or common frustrations with these channels. ## Features AI summary Based on 264 Other Marketing Software reviews Capterra data shows that buyers of MLM software rank the following features as their top priorities: - **Order Management** (**34%** of reviewers rated this feature as critical) - **Reporting & Statistics** (**42%**) - **Tiered Commissions** (**54%**) SocialBugCRM supports all three of the features reviewers rate most highly: **Order Management**, **Reporting & Statistics**, and **Tiered Commissions**. Together, these capabilities help businesses process distributor and customer orders accurately, track performance with clear data, and manage multi-level payout structures effectively, allowing teams to run daily operations with better visibility and control. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Commission Calculations Calculate employees' commissions based on certain rules Commission Management Tracking, calculating, and paying commissions and earnings to employees SocialBugCRM 33 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Commission Calculations: Calculate employees' commissions based on certain rules - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Data Import/Export: Import and export data to and from software applications - Distributor Management: Managing salespeople/distributors who sell products for direct sales companies - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Email Management: Manage, store and organize emails within the system or via third-party apps - Inventory Management: Track and manage inventory levels to maintain proper supply - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Member Accounts: Accounts held by members of an organization - Multi-Country: Pay employees in multiple countries using correct currencies and correct tax deduction amounts - Multi-Language: Manage and support multiple languages - Online Payments: Accept and process online payment transactions - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Prospecting Tools: Tools designed to streamline the process of lead generation and management for sales teams - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Reporting: Active reporting of data and metrics - Referral Tracking: Log and store the source of contacts/leads - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Rewards Management: Strategize and implement rewards for returning customers, employees and other members - Sales Reports: Reports specific to sales analysis for trends and strategies - Shipping Management: Manage and track orders being shipped to customers - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Tiered Commissions: Increasing commission rates as employees surpass certain revenue targets - Transaction Monitoring: Monitor or audit historical and current transactions to analyze customer account activities - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks --- Features 3.3 (3) 3.3 Based on 3 reviews ## Pricing Value for money 3.7 (3) Free Trial Basic $25.00 Other,Per Month Value for money 3.7 (3) 3.7 Based on 3 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/)[ PrestaShop](https://www.capterra.com/p/134005/PrestaShop/) ## Support, customer service and training options Customer Service 3.7 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.7 (3) 3.7 Based on 3 reviews ## User reviews Overall rating 3.7 Based on 3 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent Derek Storme B. Technical Director ### "The software has grown, and grown better, but it almost lost us our business and consultants" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 25, 2018 A temporary entrance into the space. In the end, it just gave us the time we needed to develop a more robust backoffice that actually fit the needs of a home party plan Pros Low cost means of getting into the home party plan market. Most party plan back-office software required a development cost. But as we discovered, you get what you pay for. Cons Slow and unreliable. Reporting stinks. Documentation is non-existent. I will let our goodbye letter speak the rest. "Shame on you and your product for almost crashing our business. Shame on you for charging a customer, to build them a tax module (which was once included in your system, but you could not keep up with the updates, and on 5/22/2017 you said "Will integrate TaxCloud end of this year into Backoffice, then on 10/25/2017 sent us an email to charge for it. Did you wonder why we didn't accept that offer? Did you think we forgot that you promised to give it back to us at no charge?") and THEN putting that Tax Module into your shopping cart to sell to others. Does the customer you charged to build it for THEM know that you are now profiting from it by selling it others? Shame on you for charging us, to build a Stripe payment integration, then including it in your backend as an "Added Feature" for your other customers. Bet that made you look good. Do they know that you built it by scalping another customer? Shame on you for minimal to no documentation. A knowledgebase was promised in an email on 2/13/2017. STILL no documentation, and you even asked US how to produce video. Shame on you, March 2 2017, for charging us, to implement invoices into your system. You knew you had us over a barrel. You knew we could not do business without invoices, so you took advantage of that situation to drop a few coins into your pocket. Regardless..." Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 12, 2019 Review answer you can read here: https://goo.gl/s7YkHX SW Samara W. CEO ### "My experience has been great! Super easy to use and fast/helpful support!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 1, 2018 Pros The back office is really easy to use, and if something happens, or myself or my consultants are confused about anything the company is very fast and helpful at answering and helping fix any problems. Cons It doesn't have as many features as I would like- but they are adding new stuff and updating the program all the time, so eventually it will have everything that I need/want for my company. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NB Nalani B. CEO Retail ### "Top Notch Support and Great Program" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 9, 2017 Pros Has more options then I need. Very pleased with support, they are very responsive. Program is easy to use and has all needed features. Very cost effective for a MLM program of this stature. I am very pleased with the options, support and program overall. Very satisfied Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.