Thematic

Thematic


5 / 5
3 reviews

Who Uses This Software?

Thematic works across all sectors, but brings most value for enterprise-level companies with 100,000 or more customers, both in B2B, B2C.


Average Ratings

3 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Thematic
  • www.getthematic.com/
  • Founded 2015
  • United States

About Thematic

Turn your existing NPS and CSAT data into actionable insights using AI-powered thematic analysis. We help enterprises to analyze survey responses, reviews, support tickets and other sources of feedback to show you the drivers for customer satisfaction and loyalty, product usage and buying behaviors. - We uncover insights that help you build a better customer experience - Understand each departments impact on customers - Identify what matters to customer segments


Thematic Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • Annotations
  • Collaboration
  • Data Visualization
  • Media Analytics
  • Mixed Methods Research
  • Multi-Language
  • Qualitative Comparative Analysis
  • Quantitative Content Analysis
  • Sentiment Analysis
  • Statistical Analysis
  • Text Analytics
  • User Research Analysis
  • Boolean Queries
  • Document Filtering
  • Graphical Data Presentation
  • Language Detection
  • Predictive Modeling
  • Sentiment Analysis
  • Summarization
  • Tagging
  • Taxonomy Classification
  • Text Analysis
  • Topic Clustering

Thematic Reviews Recently Reviewed!


Fantastic platform - highly recommend!

Jan 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Thematic is the first verbatim analysis platform I've used that has been able to quantify the impact of addressing a customer verbatim theme on the overall metric score. This means we are able to easily differentiate between verbatim themes that are noise (no impact to an overall metric) and those which are seriously impacting our CX metrics.

Also, the filter functionality allows us to drill down to a depth that gives us confidence that we are shifting the score for right customer segments or other moments that matter to the business.

The team at Thematic are also really open to customer feedback on their platform - and are continually improving the functionality to meet the needs of their users.

Cons: Not a lot to dislike. The team at Thematic are really open about their product roadmap, and using customer feedback to inform their priorities. This has meant that any painpoints we had were usually resolved in their next release.

Overall: Thematic enabled me to quantify the impact of our verbatim themes on our overall CX Metrics - and separate the "noise" from those verbatim themes that the business needed to take action on.

It made it easy to justify recommendations, and measureably track the impact over time.

Everything we need

Jan 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Thematic saves me a great deal of time by automatically breaking up NPS comments into themes. Better yet, we can see how specific themes impact NPS scores!

Cons: Honestly, Thematic has worked with us to implement the services we need. I have no dislikes since the company is easy to work with, asks for our feedback, and adjusts their services to better fit our needs.

Overall: Thematic has been great to work with. Even with the time differences (New Zealand based), they are relatively quick to respond and quite quick to implement helpful features.

Capterra loader

eNPS insights that are awesome

Jan 04, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ability to slice and dice data that otherwise would take forever to do manually-

Love the ability to comb through comment themes and then drill down to the actual comments-

Cons: Don't have alot of cons

I would love to be able to allow users to only see their particular department information

Other than that Im not complaining